Kohl's
Reviews and Complaints

About 6 weeks ago, I visited the Kohls in Coconut Creek. I purchased 2 pair of slacks, a sweater, and 2 pair of men's shorts. The slacks are for work. I work in an office setting, so washing isn't needed after every wearing. After the 2nd wearing, I washed them and pulled them out to hang them (as the instructions say). Throughout my laundry was thread/string. All of the waistband had come unsewn. I love Croft and Barrow product, so this disappoints me.

I order some clothes for my baby, but when I check my visa credit card statement is went down to 0 Available Balance because Kohls had been withdrew many times by different prices on my account. So how can I use it, and what if my bank over withdraw by that. Who gonna pay my over withdraw? Its rediculious. I am so so so mad and disappointed. I love kohls, but I can't not imagine how could they do that? I will tell all of my friends and families not to buy anything from them online.

I ordered some Wireless Powerbeats3 from kohls.com in Black Friday. With the Kohl's cash I received, it was by far the best deal on this product. That's where the positive feedback ends. Here's the downward spiral:
1. They arrived in the manufacturer's box, only protected by the thin plastic envelope that covered it.
2. When I took it out of the envelope, I heard something rattle. Without opening the box, I could see that one of the earbuds was completely broken off with wires exposed.
3. I tried to return it to my local store. They were out of stock. I was told that the only way I could keep the discounts and Kohl's cash, was to order a second set. Then, I would need to bring both sets in the store for an exchange. (This was not in my budget). They offered a refund minus the Kohl's cash. (I had spent the Kohl's cash bc it would have expired before I received my product.
4. I got on the app to try and order a second pair, even though this was not in my budget. It was a Christmas gift. They were no longer available online either!
5. I called kohls.com to see if I can somehow get them exchanged. The representative told me the same thing as the sales associate in the store. After a very long time on the phone, he finally offered me a refund, minus the Kohl's cash, but he would issue me a credit for the same amount. HOWEVER, I could only use it online and would have to call in with a reference number to get it applied to the order.

This was still unacceptable to me. I got off the phone and did a little research. I found out that Beats are a product of Apple. I called Apple...5 minutes later the issue is settled. They are sending me a brand new set and I don't have to pay a cent more for them. GO APPLE! 👏

It doesn't end there...
6. As part of the return, I had to unbox the earbuds. When I got them out of the box, I decided to inspect them closer to try to see how they could have been THAT broken. What I found was DISGUSTING! THERE WAS EARWAX IN THE EARBUDS! 🤢🤢🤢😡😡😡

I will never purchase anything from kohls.com again! My advice... if you can't get it in the store, don't order it! They will not treat you fairly if there is an issue with your product.

*Note: These were advertised as NEW earbuds. They were not refurbished.

I had an emergency and had to have emergency surgery on 10/29/19 I was in the hospital 7 days so my kohl's credit card payment was late it was due on 11/1. I called kohl's customer service explained to them what happened and they kindly removed the $27 late fee after an hr of discussing it. I get my bill my min due is always around $35. Well the min due is right but although they took of the late fee off $27 in the transition history but I still have to
Pay for it and I'm PISSED! This is the 2nd time this has happened! I was in the hospital in Jan same situation I paid the min due that included a $27 late fee and didn't fight it because i was too weak to fight about it. But not today enough is enough this is the WORST company to due business with! If I could get this card paid off I would cut this card up! I worked for Fedex Corporate for over 20 years and I know there is someone out there that can fix this or help me! Even the supervisor didn't have the access to do this and couldn't help! This is BAD business and I don't do business with people that are sneaky and lie! That's exactly what they did! They removed it and STILL made me pay it..I am NOT happy about this at all and will NOT do business like this😡😡 I expect someone from corporate to respond and I will be making a complaint with kohl's corporate and even the BBB of I have to this is just BAD business!

During the holidays stores are busy. I find it hard to believe that you have open registers that cannot perform exchanges or returns but instead customers have to wait in a long line with not enough store personal to exchange or return an item. I would have exchanged to avoid the hour wait. Instead I got a full refund since I was forced to wait so long. I feel this policy should be reviewed when you have cash register staff standing around and a
Long long return line. Thank you.

Last year (2019) around Thanksgiving time I would order through the Kohl's app and everything looked okay and it said order fine it would go through. Then about half hour later I would receive an email stating my order was cancelled and I had to call customer service. Now I could understand maybe once this would happen or even twice, BUT NOT every order I did! After the 4th time of trying to order during the busiest shopping days of the year, and not being able to receive the items I tried to order because of course now they are out by the time you contact them; I gave up and did most my shopping through Amazon and other stores. The response from their customer service was for security purposes, no fraud? I have had their card for 11 years now and last year was the first time this started so they weren't concerned about security 11 years ago?! Why now?! They couldn't answer... So the reason I am writing this now is of course through the year I hav ordered with no issues but now closer to thanksgiving it is starting again! So NO Kohl's shopping for me this year will find other retailers who will gladly take my money in return for merchandise!

I bought a black, hooded, full length coat at Kohl's one year ago.
Because of the cool weather, I brought it out again to wear and noticed that 1/2 dozen of the seams were open. I took it to a tailor, but she said the product and fabric were poorly made and if she tried to repair the seams they would just rip again.
I am disappointed in the quality of goods sold by Kohl's. I would like a refund and/or a coupon in order to purchase a replacement. I need to have a winter coat.

I placed an order for three pairs of baby shoes ($120.43) and was given the confirmation that my order whet through. They gave me the date that my product was shipping, however, I never received any product nor was I made aware that my product. When ic alled in they told me my product was cancelled until they verified. But no one ever called or emailed me to verify. So I had to call in 6 days later after my order didin't ship to find out the order cancelled... Rep also said would you like me to replace order. I responded absolutely not!

HI
I had $10 in Kohls Cash to spend and I was notified the other day that it was the last day but the electricity was off and the wildfires were really bad here in the Newbury Park, Ventura, CA area and I couldn't make it to the store because of smoke inhalation. Is it possible to get my $ back so I can use it for a purchase? I would really appreciate sending this to a manager who can make that decision and call me to let me know.

Thank you kindly,

Lynn LiVigni
[protected]
[protected]@gmail.com

I purchased a pair of men's sneakers at kohls dept. Store they lasted about 2 months before my husbands toe popped out of of sneaker where the fabric and souls meet at the seam. Which is now a trip hazzard. We are loyal customers we have been wearing your product for years and never had a complaint this has never happened before sincerely unhappy customer

My account was reported delinquent for a freaking $91 and I had signed up for autopay.

Kohl's conveniently disabled autopay and when I called in to reject their charges they LIED to me that I never signed up for autopay.

I had my account cancelled right away but would like to see this company's billing practices audited and penalized heavily.

I see they do it to too many of their customers and its high time they are dealt with stern actions and make them liable for their misdeeds.

I purchased a croft and barrow white classic tee from Kohls, wore it once and laundered. I cannot wear it again because the blue bleed from the inside of the tee collar and ruined the shirt. I washed the shirt alone, so the blue had to come from the inside collar of the shirt. The croft and barrow brand don't seem to hold up to quality standards of Kohls. I just want my white tee to remain white. The shirt was not cheap either!

I placed an order in January using Kohls Cash. All but one item were to be shipped, the other item went to the store. I was told I would aslo recieve an email with $5 Kohls Cash in it. I subsequenty recieved an email that the order was cancelled, all items exept the one sent to the store. I called many times to find out how I could get the Khols Cash back. I was told many times that an email would be sent to me with the reimbursed Kohls Cash. This never happened. Eventually I was told the the Kohls Cash had expired so I could not use it "anyway". Despite this, I continued to shop at the store. I recently recieved another email with Kohls Cash. I have tried to use it and it does not work. I again called and was told that it should work, they didnt know why it wasnt and would issue me another Kohls Cash in the same amount. This happened but before I could use it, i recieved another email saying that I was mistakenly issues a duplicate and the duplicate was cancelled. Problem is, the first one did not work. So now I am out $35 from Kohls.

I shopped at this location on July 20, 2019 in the afternoon. On July 4th, 2019 I was injured and must use crutches or wheelchairs to get around-the wheelchairs are the ones I use in stores when I shop. My husband went inside Kohls and asked for a wheelchair and was given a manual wheelchair to use. I was quite surprised to discover it was manual. Plus there was no shopping cart attached. My husband was dropping me off to shop while he ran an errand. There was no way I could shop in a manual wheelchair. I hobbled behind a cart to pick up the items I had come to purchase. I wasn't able to use my crutches either because it would have been near impossible to safely use them and push a cart. I cut short my trip after just a short while. My complaint is your wheelchairs should be electric with a cart on them so independent individuals who happen to be handicapped can shop without relying on others. Definitely have the manual chairs but you must do more than the minimal amount required to pass the handicap accessible portion.

Thank you,
Gail Kelly
137 Lord Rd
Buxton, ME 04093

My daughter bought a pair of women's black ankle boots for me and I wore them three times and this is what the right shoe looks like already! The left foot is still in good condition, but as you can see, the vinyl or whatever the "coating" in the shoe is, is peeling off! There's no way I can fix this! She doesn't have the receipt so I can't return them to the store, but I feel horrible that she wasted do much money on a useless, cheaply made gift for me. I have shoes like these from a different manufacturer, tat I have worn for almost three years and are just now beginning to show creases on the top of the foot. But the material isn't peeling! Shame on you!

The Croft & Barrow Tee shirt have a problem with the glued in label in the Tee shirts neckline area. The labels peel off and it is scratchy and uncomfortable horrible. After several years of just accepting this problem, my recent purchase and the label unpeeling has brought me to complain about the quality of these tee shirt. I love these shirts I pretty much live in these Tee shirt wearing them at home and at work.