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Kohl's Complaints 685

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Kohl's kohl's tries to steal, watch out!

I received an email 10/3/2007, from Kohls about a promo. So, I decided to browse their website, because of the holidays and I have 2 birthdays coming up, soon.

After about 45 min, or so, I placed my order. To my surprise, it stated that my order could not be processed. So, I double checked the card number, and tried to resubmit, & got the same response, so I decided that, maybe I maxed out the card (I had placed several orders via internet/other stores that same day). So I used a different card, the same thing happened, and I tried again.

That's when I called the customer service line. The operators told me that her computer was down, and I said, well forget it, it was not meant to be.

I clicked on my email, and noticed 2 charges deducted from my account, for the same amount, from Kohls department store.

So, I called customer service, again, to find out what was going on, meanwhile I am expecting a confirmation number to appear in my email. I was told that my card was not being charged, these were "holds", placed on my card, because they do not have an authorization number, yet. If, I wanted to take off these charges, that I would have to contact my bank.

When I called my bank, I was told that there were 2 authorization numbers given for these transactions, and the store would have to contact them, because they have given then the funds. I even spoke to a "supervisor", but neither person asked me for my name to look at my account, and see what I was talking about. She argued that she went thru the same thing, etc.; I did not care to hear her sob story about a company she works for.

Third time, calling customer service, I was told that she could fax my card company, and have it removed in 24 hours, I gave her all of the required information, with the expectation of my funds appearing back on my card by Friday am, at the latest.

When I got off the phone I remembered that I tried to use another card, for this same transaction. So, I double checked my account balance, and, yes, they charged my card twice.

For the forth time I called, and spoke to the rudest person in the world, I will admit, I was extremely upset "hot as fish grease", by this point. I was not the happiest camper in the world, but working customer service, you are not to feed into another person's attitude (I have experience in customer service working in the healthcare industry). So, she is talking over me while I am explain my whole nightmare to her, she was speaking in a mocking tone. She told me she could not process anything for me until I gave her the fax number to my bank, I ,still, do not understand why I would have a fax number, but if I gave the number to contact, why Kohls would not be responsible in locating the fax number, and a contact name.

That's when I asked to speak to her supervisor, she, very smugly, said you will be waiting on hold for a long time. I asked her why she was still speaking to me, because I was done talking to her, we are talking $700 charges for a $135 purchase!

In speaking to the supervisor, I asked why do I still not have a confirmation number, it has been over an hour ago dealing with this? She explained that this was because my card was declined, wrong answer (totally different from what I was told earlier). I have placed several orders, today, and I have immediate response from my cards and the companies itself. She started explaining that she went thru this same ordeal (blah, blah, blah), this happens a lot to their customers, etc., but if we see this pattern why hasn't Kohl's adopted another policy, rid this situation? I asked her about the fax number, and how come I would have to get that info and then be placed on hold again to call their rude customer service, again. She gave me an email address that I could forward the info to.

After I called my card companies, both said that was very smart of me to track my balance after my purchases, I placed the email first thing Thursday am. I also, went to Kohl's website to see my confirmation number, still nothing.

I waited Friday am, and double checked for my confirmation number, nothing. My other orders that I made have already been shipped and on their way, according to my emails on Friday.

So, this is Saturday am, (3 days later) I am getting nervous, because, like I said this is about $700, waiting in limbo, because of a glitch in Kohl's website, that I am being penalized for. I emailed their customer service twice, also, today.

A big corporation placing 3 charges "holds", on 1 consumer, and according to customer service, they do it all the time. This is not fair, and how many people have gone thru this and not noticed this? I am not in a financial situation (single mother of 4 children), to wait 72 hours to "refund" my money. I caught it the same minute it happened, and do not see what the hold is up, give me my money.

This would be stealing, if we were in the street.

What if I was a secret shopper? How would this company rate, as for as customer service, and being satisfied to recommend this site to friends, or file formal complaints.

I suffer from chronic hypertension, with urgency. I do not need anything else to aggravate me, and my condition, this company sucks, and I want to pass this message along, to anyone who wants to hear it. DO NOT SHOP KOHL'S VIA INTERNET, THEY SUCK MAJOR...!

Who am I to believe, my banks, who I entrusted with my money, or a major corporation who has been scamming unsuspected consumers forever?

Are they flipping the money like that man during the campaigns, submit funds in our name, and I will pay you back later?

Why don't you try to purchase an item and see if your card is declined and still gets charged?

Here is a copy of the email to their customer services, that I am still waiting to hear from;

"I put in this request on Thursday with maranda.waldrop AT kohls.com, I have not heard a response, still waiting for my funds to be replaced immediately, and this was an awful experience @ this company. Customer service was very poor in handling my situation, over the phone when I called all 5 times. I need to hear something ASAP. I have yet to get confirmation # on my order, hope I am not a secret shopper, bad for business.

VISA- 1 UNWANTED CHARGE OF $138.24. PHONE # 387-7363,FAX # 857-0263; ATTN REFRENCE #---3406146, CARD #, AUTHORIZATION # --0070, REQUESTED INFO, LETTERHEAD, DATE, AMOUNT ($134.24), AUTH. #, NAME AND # OF SUPERVISOR, REASON WHY (DUPLICATE AUTHORIZATION).

(A different) VISA-2 UNWANTED CHARGES OF 138.24, EACH. PHONE # 865-1273, FAX # 870-5441; CARD # , AUTHORIZATION #'S ; ==3495 & ==3650. REQUESTED INFO; MY NAME ON THE CARD (-------), CARD# AMOUNT(S), DATE, AUTHORIZATION #'S, REASON, SUPERVISOR SIGNATURE, PHONE # AND COMPANY FAX #.

THANK YOU IN ADVANCE FOR YOUR PROMT ATTENTION IN THIS MATTER,

I always thought the customer was always right. I know I am and would like to be compensated, for this uncalled for aggravation, I would not wish this frustration on anybody.

So, 10 days later, my funds were still being on Hold, so I decided to call this company once again, to find out the status of my order. Not only were they still holding my funds they put all of the items back and told me my card was declined! After I raised hell, waiting 15 minutes to speak to a supervisor, because they were all out to lunch, I was told that I can receive a 15% discount on my future purchase. I asked how would I remember what I had ordered; does this company have my last order still? I was told no, so when I looked for an item that I remembered, for a birthday present was no longer available, I asked for my money to be released immediately. I went through the same crap of what is your banks fax number, etc. I explained that there should be a copy of the email that I sent to customer service, and to Marranda Waldrop, I was told that she does not know of whom I am speaking, and customer service is a different department. So I forwarded the same email to customer service and asked to be contacted immediately, and another to Marranda, she called me later that evening, with nothing but a bunch of the sorriest excuses, and customer service called me back 2 days later and refunded my money.

I opted to remove my name from their email subscriptions, too, and I am still receiving emails!

I thank you for listening to my "sound off".

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Overworked
Opelika, US
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Dec 13, 2010 7:47 pm EST

When you get the order take them back into the nearest kohls and return them. Done.

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JeeNPe
CZ
Send a message
Sep 16, 2010 5:46 am EDT

it seems they still have this problem with charging credit cards. i'm in the same situation, two declined credit cards both charged twice for $400 total, so i hope this situation will be solved quickly :(

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vandread
US
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Feb 24, 2010 8:59 pm EST

note the bank hold your account for this purchase even though a company tells them that the customer was charged in error or cancelled the order the bank will not release the funds until the recieve the auth code from the company which is normally sent 24 to 72 hours after the charge depending on the bank if the the auth code is not receive in 3 to 20 buisness days the bank returns the funds removed if ever using the internet for shopping note if the first charge does not go through stop call the internet site phone number not the store because the net site is handled by a different division than the storeyou can get this number from the bootom of the page or contacting thedeparment store credit card services second contact your bank and see if the charge went through if so notfy them that you were not given a conformation of the purchase and to please put a hold on this purchase it will stop the processing and you may get you funds return a little quicker finally if you use a router for your computer make sure it is encrypted because your informantion is sent in the air and can be caught by others which can intercept you information or delay it i always jack in my system to shop and use one of the best fire wallsso just take a step back and think before hitting enter again

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Shannon
Edgewater, US
Send a message
May 28, 2009 5:36 pm EDT

This has been happening for at least two years then, because the same situation happened with me earlier this week (May 2009). The only difference is that the card that "didn't go through" (uhhh yes it did apparently) was a prepaid American Express card. They debited the total amount of $110.93 two time, coming to $221.83. Now, after contacting customer service, I have to wait "several" days for the charges to drop. Incredibly outrageous if you ask me. I made sure to cancel the Kohl's charge I just opened a few weeks ago before I got the chance to use it. I definitely do no trust Kohl's with my credit.

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do not enable a deadbeat
DO
Send a message
Oct 26, 2008 6:05 pm EDT

Good for you for checking on that charge. I can't believe a big corporation like that would treat customers that way. Their answer is always a discount...how nice of them THANKS!

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I recently returned a few items to Kohl's department store that my mom had purchased for me, and did not have a receipt for them. The person at the counter gave me a receipt and said that the corporate office was going to send me a merchandise credit for the amount in 10 or so days. If I didn't receive the merchandise credit in the 10 days, I should call...

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Kohl's aggressive customer treatment!

I went to kohl's today with mother and daughter to buy buy some clothes and other things. We chose all we wanted to try on and headed to the fitting room and some items were not the right size so I left and went to grabe some thing for my mother. My mom and daughter stayed in the room waiting. When I came back my daughter was crying and my mother was trying to console her and I asked what happended. My daughter hugged me tight and I could feel her heart pounding and she she was trembling. My mother then told me that a woman called Janet started yelling outside the door and stormed into the fitting room and started yelling and aggressively taking the clothes that were hanging and complaining with mean facial expression towards my mother and daughter. They were scared and humiliated. My mother did not understand a word of what this woman said because she doesn't speak English. My daughter being a child is not used to this kind of aggressive behavior and was traumatized by the event. I immediately went outside the room to inquire about the incident with the person and but she was not there some other clerk told me. When we finally got out and my child was able to point out who the person was I approached her and asked her name. When I turned to go she shouted that I had to know that the police was 5 pieces of clothes per person and I had 45. Little she knew that I was buying most of it and she did not had to put anything back. Because that what I think she was yelling for because she did not want to do her job which is to take back the clothes people leave in the fitting room. To add pain to the injury when I was just turning one corner to finish up my shopping she passed through me and got close to two other employees and whispered something and they looked back to us and started laughing. I went straight to the customer service and asked for the manager. He came in and shook my hand and I told him as much as I could under the circumstance because by then I was blind with indignation. The manager was extremely polite and told me he would talk to her personally and also talk with everyone in the meeting they will be having tomorrow. He apologize and talked with my daughter kindly and heard her and even gave me a discount on my purchase because of the inconvenience. He was really a gentlemen and calmed down and I sincerely appreciated, but I need to let Khol's know that people like this woman called Janet should not be working at their store. The aggressiveness of her attitude left my old mother and young child shaking and scared. How can someone be so careless, rude and disrespectful towards other people especially young children and elderly person. I am very upset and I need to get my complaint beyond the store management because I felt humiliated and disrespected.
The Kohl's store where this incident took place is located in Calverton, MD and the name the employee gave me is Janet. She was working in the women's department.

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Melinda Weigel
US
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Apr 10, 2016 7:42 pm EDT

I agree that the associate shouldn't have yelled at the child, but as "overworked" stated we ( myself included as a Kohl's associate for 3 yrs) do our best helping and speaking to every customer in the department we're working in, along with remerchandising, changing out the walls, picking up clearance and other clothes up from the floor and thrown over the racks, rehanging and folding clothes, resizing every rack along with making sure customer service and (mjm or misses junior mens associates have to watch over 3 departments, 5 fitting rooms) fitting rooms, while answer phone calls, and additional cashier/ customer service calls along with attending every code B. In my store if all of these duties are complete you get questioned what too you so long, weather it was fitting in a bathroom stop, or a customer taking up your time, or whatever. And most of the time when I and some of my fellow associates are told " don't let it happen next time; or its ok" And the next week you lose hrs from trying to do everything you can. I've had associates come out of managers offices bawling because they just cant keep up with everything and aren't giving extra help. So it doesn't help at all when every time you finish an area and walk back by its completely trashed after 10 mins, or you watch a child throw an entire shelves worth of merchandise on the floor and unfold all of it. Its disheartening, and not it anyway easy. Most of my coworkers are paid under $9 an hr, and some trying to keep bills paid, many associated actually lost paid vacation last yr. We hope for good slow days that we can catch up and keep up with everything. We're tole customers are #1 and in my store we do our best not to show how frustrated we are, when we have to clean up the same table 3 times in an 8 hr shift and next to nothing else completed and get told we're worthless and replaceable by our managers. So as we show you respect as greet you with a smile and try to help the best we can, please be polite and at least put the clothes your trying on, on the fitting room carts usually located in the fitting room or just outside it, and if you decide you don't want something while walking to a register take it to the cashier and inform him/her instead of dropping it in the middle of an aisle. Have a great day, and remember we are trying but also I apologize to those you had a bad experience with someone who couldn't hide how bad of a day they had, or we're just yelled at by a manager.

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ajpaa
Waukesha, US
Send a message
Dec 03, 2010 5:44 am EST

If the original person making the complaint could write proper English and use grammer correctly MAYBE I would take her seriously. Get a life and teach your daughter to respect people and the job they do. No one wants to clean up after you!

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Overworked
Opelika, US
Send a message
Apr 06, 2010 6:09 pm EDT

Next time your in Kohls, walk up to an employee and just throw everything you picked out on the ground right in front of them.

You are doing this everytime you leave things in a fitting room.

Let me tell you something about kohl's. The people who attend the fitting rooms, especially during the day, are not there ONLY to pick up the fitting room. That would be a totally different story.

These people are the full timers who are also responsible for unloading trucks, moving around all the merchandise on the floors, being backup cashiers, going to customer service to get returns, and helping you out at the same time.

And when i say merchandise, you have no idea what I am talking about or what it involves. You know those BIG walls with all the merchandise on them. it is a daily occurance to have to change out those walls with new merchandise. Then you got to move EVERYTHING in the department around to fit the stuff on the wall back into the department.

After spending about 2 hours doing all that, you walk into fitting rooms where the clothes are all over the place. Talking about 75 pieces of clothes (its not just YOU trying on clothes and leaving them everywhere), that you have to hang, button back up and then put back on the floor.

Then as you walk into the department to put up, clothes are all over the floor. You have to pick them up too, then you have to go around, put everything in order from size. FOLD all the messed up clothes in the department.

OH BUT WAIT, you didn't finished changing ALL the walls in the deparment today! Next your manager repremands you for not doing it ALL.

And you think you are treated Soooo bad.

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wwmar1
Lawrenceburg, US
Send a message
Dec 30, 2009 3:49 pm EST

I looked at this link after my experience at a Kohls store in the Cincinnati area today. I was shopping with my 2 children when a Kohls employee yelled, yes yelled at my 5 year old son for touching a button. Apparently this summons an employee to a particular department. To be honest, I was so taken aback by her tone of voice that I was not intially entirely sure she was talking to my son. ("Don't touch that!") I asked the associate, are you speaking to my son? She stated yes that she had seen him touch the button. I turned to my son who was about to cry after being yelled at by a stranger, and told him it that it was ok, but not to touch the button again. The associate had walked off.

As I went to the other side of the store and found this women. I told her that the way she spoke to my son was uncalled for. There are ways to speak to people, and certainly basic kindness should not be to much to ask. She became very huffy with me and I asked her if she had any children of her own. She said yes, and I told her then she should know better. She was still being rude to me at this point, and I asked her name since I wanted to make a manager aware of the situation when she told me that she didn't have to tell me her name.

For those of you who read this post, let me say that my children are well-behaved in public. I am not one of "those" moms who let their children run wild, nor do I have a problem with someone else correcting my child. What I take issue with is the absolute rudeness and harshness with which my son was treated. I have made the district management aware of this situation, and was asked what would it take to rectify the sitation. The only thing that I have ever wanted was for a rude person to really think about the way she treats children. Children will be children, they will touch buttons for crying out loud!

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Aidan
Middletown, US
Send a message
Jul 19, 2009 11:17 pm EDT

Dear Sickened Associate,

I'm so pleased to find you defending the customer. It's refreshing to see such an upbeat and pleased member of Kohl's staff. I'll admit to being occasionally bitter about the customers that I serve at Kohl's, but ultimately, all of the above is correct. It is our job to keep the store in line and pretty. It's our job to be courteous to all of our customers and help them in any way possible.

However, I want to point out that it is quite understandable to be upset at how customers leave the fitting rooms. It makes it very difficult to keep the store in working order when associates are mainly centered around fitting rooms. On my daily walk back to the customer service desk to drop off the day's recovery, I see so many things that I itch to clean up, but I only have so many scheduled hours. And I know the floor associates don't have time to get them. With a little more cooperation from the customers (be that in the form of simply dumping your unwanted items on the recovery rack just outside the dressing room door, or politely hanging the items back up and leaving them wherever you please), we could work like a well-oiled machine.

It would be lovely to see the store and the customers both happy. So customers? Please remember the hard work we put into making the store look nice for you, and take into consideration your fellow customers.

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Sickend Associate
Madison, US
Send a message
Jun 26, 2009 9:08 pm EDT

I am appalled by my fellow employees of Kohl's for defending any employee who has ever treated a customer this way. I do work over night at a Kohl's in WI, and have just spent the last three nights (8 hour shifts) hanging and folding 55s ( which is Kohl's speak for tried on clothes and returned items) all in the misses department. I would NEVER even CONSIDER treating ANY customer poorly for ANY REASON. True I do work over night so I see customers on rare occasions when we are open later than normal, however I used to work alone (most of the time) in a small retail store and was always working with customers there.
There is absolutely no excuse for yelling at any customer, or even co-workers when customers are around (pry shouldn't yell at them anyway, since you have to work with them).
It is so your job as a kohl's employee not only to assist customers when you can but also to keep the store in order. The company pays you by the hour so earn it like you are supposed to.
Now addressing each customer
Silene there is no such 5 max rule for our fitting rooms that I am aware of, and either way the associate was completely out of line for expecting you to know such a rule if it existed.I am so sorry for the way you were treated.

Linda don't try to pull the medical professional BS you people online who claim false credentials online make me sick, what gives you away is that you actually expect someone not medically trained to know the exactly what constitutes trauma. My guess with your lack of understanding of others, you've never even been to college and your a kohl's lifer.

Kimberley I'm very sorry the only way to get cash back at kohls these days is to pay in cash. and have the receipt. The rudeness is particularly upsetting.

Jordan, what you say may be true in your location but my store has some serious personality problems at least with the closers, I have heard nothing but complaints about customers from them, two nights ago three of the closers where mocking a customer 5 FEET AWAY! the store is 0223 if you are in a position to do anything about that.

Cate another unacceptable case of behavior on the associates behalf and I am disgusted to hear about it. There is actually a rack located just out side the dressing room and is saves our associates a lot of effort if you hang the unwanted items on it, however, it is not your job, if you don't wish to do so, please leave it as a crumpled mess in the dressing room, I'll come get it during over night if dayside hasn't already.

Kohl's Employee You should absolutely be ashamed of yourself, Kohl's would most likely fire you if you had used your real name and that you didn't means you figured on this and still didn't see how wrong of you it was to make this comment, keeping the dept in order is YOUR job, not that of the customer and your attitude about your job disgusts me.

Ivan, wow your are a dick, I'll have you know that the people who shop at kohl's are not slobs they are kohl's customers and I appreciate every last one of them, for without them I would not have my job and would be really struggling in college. And before you continue spouting off at the mouth about our executives learn how to spell the word, and realize that they are salaried so they make the same amount working 80 hours a week as they do working 40 and they are usually closer to 80, and therefore make less. And your last comment is just absurd people have a right in this country to try for additional discounts bartering is not dead.

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ivan
Anaheim, US
Send a message
Jan 03, 2009 4:35 am EST

Dont worry people who work retail, many people out there that make a mess are just simply slobs. They think because you work retail you get paid less, when in reality you guys get paid good, and your ecxecutives are needless to say starting @ 35 & ranges to 85 an hour, but these rude ### disrespectful slobs dont know, and yes these are the pigs that complain and just beg for a discount.

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Kohl's Employee
Send a message
Jun 07, 2008 8:47 am EDT

To Cate - How hard is it to hang up the clothes you don't want and hand them to the lady? Why do you need to be RUDE and leave your stuff in the fitting room? We are NOT slaves. Just because we are getting paid to do our job doesn't mean our JOB is to clean up after lazy customer's like you who think you are better than us. Learn some respect. We don't want people like you shopping in Kohl's anyway. You're the kind of person that would leave the stuff in the fitting room, then call and complain about how messy the fitting room is. Get over yourself.

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Cate
Send a message
Mar 05, 2008 5:59 am EST

I have been in a Kohl's in northern Mississippi twice now, and been chased as I was leaving the dressing room by an elderly lady. Both times she yelled at me for not taking the clothes I tried on out of the dressing room. Well, they have no place to hang these clothes, so where would I put them? I do not feel as it is my job, since I am NOT paid by Kohls as an employee, to return everything I tried on. I was uphauled by this woman;s disrespect and sent in a complaint to Kohl's. I was assured that they would address the situation, but I really dont believe they have as I have seen this same woman doing it to others as well. I have just decided to not shop at this store anymore - instead go to a reputable place like Dillards or Macys - I have never seen either of them treat their customers in this manner.

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Jordan
Send a message
Feb 27, 2008 6:47 pm EST

These are very isolated events. When people are screened in our interviews, before they are even hired. One of the main things that we look for are people who smile and are friendly. I have never heard of someone like that working at a kohl's. I have worked at one for two years. If you haven't heard anything from the company, i send you apologize.

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I received a $50.00 gift card to Kohl's Department Stores on 12/25/05. I made a purchase of $44.99 on 2/3/06 at their Hamilton, NJ location, leaving a balance on the card of $5.01. I returned to the same store on 9/13/06 and made a purchase in the amount of $29.99. When I tried to apply the balance on my gift card to this purchase, it was refused by the...

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I have sent numerous complaints to Kohl’s (Eagan, MN) customer service and also have called the store manager directly, but the problem of items ringing up at prices higher than advertised continues. They constantly place incorrect signs on products, so when customers get to check out, they are paying much higher than the sign indicates. I feel they are...

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About Kohl's

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Kohl's is a retail chain offering a wide range of clothing, shoes, accessories, and home goods. They cater to families with products for men, women, and children. Additionally, Kohl's provides online shopping and in-store pickup services. Their rewards program offers discounts and savings opportunities.
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Overview of Kohl's complaint handling

Kohl's reviews first appeared on Complaints Board on Aug 14, 2006. The latest review Employment procedure was posted on Mar 19, 2025. The latest complaint billing was resolved on Nov 01, 2014. Kohl's has an average consumer rating of 2 stars from 685 reviews. Kohl's has resolved 112 complaints.
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    Kohls.com
    +1 (866) 887-8884
    +1 (866) 887-8884
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    Customer Service
    +1 (855) 564-5748
    +1 (855) 564-5748
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    Kohl's Charge
    +1 (855) 564-5751
    +1 (855) 564-5751
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    Yes2You Rewards
    +1 (262) 703-7000
    +1 (262) 703-7000
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    Head Office
    +1 (877) 342-4337
    +1 (877) 342-4337
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    Merchandise Departments
    866-887-8884
    866-887-8884
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    More phone numbers
  3. Kohl's emails
  4. Kohl's address
    N56 W17000 Ridgewood Drive, Menomonee Falls, Wisconsin, 53051, United States
  5. Kohl's social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 25, 2025
  7. View all Kohl's contacts
Kohl's Category
Kohl's is ranked 4 among 124 companies in the Retail Stores category

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