Kohl's
Reviews and Complaints

The attitude of the cashiers is SHOCKING. We had a similar experience yesterday. Thankfully I had a handful of items and I noticed right away the price of the necklace appeared much higher than it was marked. NO I did not remove a price tag and stick it on the necklace. It was from a place where all jewelry was stacked up at ridiculously low prices. The other necklace rang up to the low discounted price. There were no apologies, she just took off the tag as if we did it on purpose. The response on this board is shocking. You have lost a customer for good.

I was a few days late and you charged me
$16.00 late fee. The next month I did not
purchase anything and was two days late and
you charged me $35.00 for not paying your
$16.00 late fee. I now owe you $51.00 for
purchasing nothing, even tho my balance is
zero. I called customer service and you would
not remove the late charges. I'm 71 and I
think you are unethical and prey on seniors.
I would suggest to all people to shop
somewhere else! I'm cutting up my card!
Rev. D. Pendleton

I was a few days late and you charged me
$16.00 late fee. The next month I did not
purchase anything and was two days late and
you charged me $35.00 for not paying your
$16.00 late fee. I now owe you $51.00 for
purchasing nothing, even tho my balance is
zero. I called customer service and you would
not remove the late charges. I'm 71 and I
think you are unethical and prey on seniors.
I would suggest to all people to shop
somewhere else! I'm cutting up my card!
Rev. D. Pendleton

All you babies who supposedly work for kohls and are whining, should all be fired! Do your damn job, or find a new one, Simple as that! Don't like that answer, well guess what, tough, customer is right or else you find a new job!

In december was pushed into a credit card at kohl's for 10% off. Paid off the card in full in jan. Never looked at the acct again. Well they said had a late charge for 8 days, then a late charge with fees, then another late fee because i did not pay the late fee. No emails to inform me of this. Called me 3 months later. Was rude treated me like i was a deadbeat. Brushed me off as if i was nothing. Will never never never have anything to do with kohl's. Beverly looper boles

I can easily see how Shannon misunderstood you. You said you wanted to pay with your own card. I would have also assumed you meant that you had a card on the account.

The 20% off discount is only available through the use of the Kohl's Charge. The coupon will say so clearly. Why not just add yourself to the account? Then you can use the coupons, and go online to pay off the account however you want to do so.

I really don't see why you're making such a big deal out of this. Next time? Read your coupon, and be clearer with what you're asking. Shannon knows how the coupon works, so assumed that you were speaking about using your own Kohl's Charge, because she trusted you also read the terms of the coupon. If you'd asked if you could use your own VISA or MASTERCARD or AMEX card to pay, she would have said no.

This is to share my dissatisfaction with the purchasing visit at the store located in Groton, CT today.

Prior to the visit to the store, I called the store and talked with Shannon, men's apparel department. I explained to her that I wanted to use a 20% coupon, received via mail, toward the purchase of athletic socks for my son. I clearly explained that my spouse, who is the Kohl's Charge account holder, was physically unavailable - traveling. I clearly explained that I wanted to pay with my own credit card. Shannon replied: "Come to the store and we will work it out for you." This conversation should be recorded.

After diving 12.6 miles from Niantic, CT to Kohl's, Groton, CT store, I selected 2 6-pack GoldToe black socks and headed to pay for the merchandise to the cash register. I explained to the cash register representative that she needed to call Shannon as I had talked with her prior to visiting the store. Shannon arrived at the cash register indicating that she had misunderstood that I was an authorized user of my spouse's Kohl's Charge account. The store manager approached to the cash register backing Shannon up. I indicated that I am fluent in English, so it is not possible for anyone not being able to understand. Even though I had indicated that I was going to pay with my credit card, the store manager called Kohl's Charge Department to ask for some approval. The Kohl's Charge Department asked for my spouse to call them to add me as an authorized user. I clearly indicated that I did not want to be added as an authorized user but rather to pay with my credit card. I also offered to call my spouse over my cell phone and the store manager declined. Both, Shannon and the store manager, refused to honor a 20% discount. Finally, I ended driving another 12.6 miles back home with unwanted merchandize.

I really do not want to think the above mentioned Kohl's representatives are treating customers different.

The same thing happened to me. Their negligence about informing customers about problems with their accounts is just a way for them to make money on late fees and harrass people. There must be some law against this practice.

LOL Bella777 Glad you know it

LOL are you bipolar Bella777 you come save Kohls ### like you are Customer Convience Online LOL go to bed and go kill yo self while your at it Kohl'ssuck.org that's all I can say bahahahahaha now go save that

When you get the order take them back into the nearest kohls and return them. Done.

it seems they still have this problem with charging credit cards. i'm in the same situation, two declined credit cards both charged twice for $400 total, so i hope this situation will be solved quickly :(

note the bank hold your account for this purchase even though a company tells them that the customer was charged in error or cancelled the order the bank will not release the funds until the recieve the auth code from the company which is normally sent 24 to 72 hours after the charge depending on the bank if the the auth code is not receive in 3 to 20 buisness days the bank returns the funds removed if ever using the internet for shopping note if the first charge does not go through stop call the internet site phone number not the store because the net site is handled by a different division than the storeyou can get this number from the bootom of the page or contacting thedeparment store credit card services second contact your bank and see if the charge went through if so notfy them that you were not given a conformation of the purchase and to please put a hold on this purchase it will stop the processing and you may get you funds return a little quicker finally if you use a router for your computer make sure it is encrypted because your informantion is sent in the air and can be caught by others which can intercept you information or delay it i always jack in my system to shop and use one of the best fire wallsso just take a step back and think before hitting enter again

This has been happening for at least two years then, because the same situation happened with me earlier this week (May 2009). The only difference is that the card that "didn't go through" (uhhh yes it did apparently) was a prepaid American Express card. They debited the total amount of $110.93 two time, coming to $221.83. Now, after contacting customer service, I have to wait "several" days for the charges to drop. Incredibly outrageous if you ask me. I made sure to cancel the Kohl's charge I just opened a few weeks ago before I got the chance to use it. I definitely do no trust Kohl's with my credit.

Good for you for checking on that charge. I can't believe a big corporation like that would treat customers that way. Their answer is always a discount...how nice of them THANKS!

I agree that the associate shouldn't have yelled at the child, but as "overworked" stated we ( myself included as a Kohl's associate for 3 yrs) do our best helping and speaking to every customer in the department we're working in, along with remerchandising, changing out the walls, picking up clearance and other clothes up from the floor and thrown over the racks, rehanging and folding clothes, resizing every rack along with making sure customer service and (mjm or misses junior mens associates have to watch over 3 departments, 5 fitting rooms) fitting rooms, while answer phone calls, and additional cashier/ customer service calls along with attending every code B. In my store if all of these duties are complete you get questioned what too you so long, weather it was fitting in a bathroom stop, or a customer taking up your time, or whatever. And most of the time when I and some of my fellow associates are told " don't let it happen next time; or its ok" And the next week you lose hrs from trying to do everything you can. I've had associates come out of managers offices bawling because they just cant keep up with everything and aren't giving extra help. So it doesn't help at all when every time you finish an area and walk back by its completely trashed after 10 mins, or you watch a child throw an entire shelves worth of merchandise on the floor and unfold all of it. Its disheartening, and not it anyway easy. Most of my coworkers are paid under $9 an hr, and some trying to keep bills paid, many associated actually lost paid vacation last yr. We hope for good slow days that we can catch up and keep up with everything. We're tole customers are #1 and in my store we do our best not to show how frustrated we are, when we have to clean up the same table 3 times in an 8 hr shift and next to nothing else completed and get told we're worthless and replaceable by our managers. So as we show you respect as greet you with a smile and try to help the best we can, please be polite and at least put the clothes your trying on, on the fitting room carts usually located in the fitting room or just outside it, and if you decide you don't want something while walking to a register take it to the cashier and inform him/her instead of dropping it in the middle of an aisle. Have a great day, and remember we are trying but also I apologize to those you had a bad experience with someone who couldn't hide how bad of a day they had, or we're just yelled at by a manager.

If the original person making the complaint could write proper English and use grammer correctly MAYBE I would take her seriously. Get a life and teach your daughter to respect people and the job they do. No one wants to clean up after you!

Next time your in Kohls, walk up to an employee and just throw everything you picked out on the ground right in front of them.

You are doing this everytime you leave things in a fitting room.

Let me tell you something about kohl's. The people who attend the fitting rooms, especially during the day, are not there ONLY to pick up the fitting room. That would be a totally different story.

These people are the full timers who are also responsible for unloading trucks, moving around all the merchandise on the floors, being backup cashiers, going to customer service to get returns, and helping you out at the same time.

And when i say merchandise, you have no idea what I am talking about or what it involves. You know those BIG walls with all the merchandise on them. it is a daily occurance to have to change out those walls with new merchandise. Then you got to move EVERYTHING in the department around to fit the stuff on the wall back into the department.

After spending about 2 hours doing all that, you walk into fitting rooms where the clothes are all over the place. Talking about 75 pieces of clothes (its not just YOU trying on clothes and leaving them everywhere), that you have to hang, button back up and then put back on the floor.

Then as you walk into the department to put up, clothes are all over the floor. You have to pick them up too, then you have to go around, put everything in order from size. FOLD all the messed up clothes in the department.

OH BUT WAIT, you didn't finished changing ALL the walls in the deparment today! Next your manager repremands you for not doing it ALL.

And you think you are treated Soooo bad.

I looked at this link after my experience at a Kohls store in the Cincinnati area today. I was shopping with my 2 children when a Kohls employee yelled, yes yelled at my 5 year old son for touching a button. Apparently this summons an employee to a particular department. To be honest, I was so taken aback by her tone of voice that I was not intially entirely sure she was talking to my son. ("Don't touch that!") I asked the associate, are you speaking to my son? She stated yes that she had seen him touch the button. I turned to my son who was about to cry after being yelled at by a stranger, and told him it that it was ok, but not to touch the button again. The associate had walked off.

As I went to the other side of the store and found this women. I told her that the way she spoke to my son was uncalled for. There are ways to speak to people, and certainly basic kindness should not be to much to ask. She became very huffy with me and I asked her if she had any children of her own. She said yes, and I told her then she should know better. She was still being rude to me at this point, and I asked her name since I wanted to make a manager aware of the situation when she told me that she didn't have to tell me her name.

For those of you who read this post, let me say that my children are well-behaved in public. I am not one of "those" moms who let their children run wild, nor do I have a problem with someone else correcting my child. What I take issue with is the absolute rudeness and harshness with which my son was treated. I have made the district management aware of this situation, and was asked what would it take to rectify the sitation. The only thing that I have ever wanted was for a rude person to really think about the way she treats children. Children will be children, they will touch buttons for crying out loud!

Dear Sickened Associate,

I'm so pleased to find you defending the customer. It's refreshing to see such an upbeat and pleased member of Kohl's staff. I'll admit to being occasionally bitter about the customers that I serve at Kohl's, but ultimately, all of the above is correct. It is our job to keep the store in line and pretty. It's our job to be courteous to all of our customers and help them in any way possible.

However, I want to point out that it is quite understandable to be upset at how customers leave the fitting rooms. It makes it very difficult to keep the store in working order when associates are mainly centered around fitting rooms. On my daily walk back to the customer service desk to drop off the day's recovery, I see so many things that I itch to clean up, but I only have so many scheduled hours. And I know the floor associates don't have time to get them. With a little more cooperation from the customers (be that in the form of simply dumping your unwanted items on the recovery rack just outside the dressing room door, or politely hanging the items back up and leaving them wherever you please), we could work like a well-oiled machine.

It would be lovely to see the store and the customers both happy. So customers? Please remember the hard work we put into making the store look nice for you, and take into consideration your fellow customers.

I am appalled by my fellow employees of Kohl's for defending any employee who has ever treated a customer this way. I do work over night at a Kohl's in WI, and have just spent the last three nights (8 hour shifts) hanging and folding 55s ( which is Kohl's speak for tried on clothes and returned items) all in the misses department. I would NEVER even CONSIDER treating ANY customer poorly for ANY REASON. True I do work over night so I see customers on rare occasions when we are open later than normal, however I used to work alone (most of the time) in a small retail store and was always working with customers there.
There is absolutely no excuse for yelling at any customer, or even co-workers when customers are around (pry shouldn't yell at them anyway, since you have to work with them).
It is so your job as a kohl's employee not only to assist customers when you can but also to keep the store in order. The company pays you by the hour so earn it like you are supposed to.
Now addressing each customer
Silene there is no such 5 max rule for our fitting rooms that I am aware of, and either way the associate was completely out of line for expecting you to know such a rule if it existed.I am so sorry for the way you were treated.

Linda don't try to pull the medical professional BS you people online who claim false credentials online make me sick, what gives you away is that you actually expect someone not medically trained to know the exactly what constitutes trauma. My guess with your lack of understanding of others, you've never even been to college and your a kohl's lifer.

Kimberley I'm very sorry the only way to get cash back at kohls these days is to pay in cash. and have the receipt. The rudeness is particularly upsetting.

Jordan, what you say may be true in your location but my store has some serious personality problems at least with the closers, I have heard nothing but complaints about customers from them, two nights ago three of the closers where mocking a customer 5 FEET AWAY! the store is 0223 if you are in a position to do anything about that.

Cate another unacceptable case of behavior on the associates behalf and I am disgusted to hear about it. There is actually a rack located just out side the dressing room and is saves our associates a lot of effort if you hang the unwanted items on it, however, it is not your job, if you don't wish to do so, please leave it as a crumpled mess in the dressing room, I'll come get it during over night if dayside hasn't already.

Kohl's Employee You should absolutely be ashamed of yourself, Kohl's would most likely fire you if you had used your real name and that you didn't means you figured on this and still didn't see how wrong of you it was to make this comment, keeping the dept in order is YOUR job, not that of the customer and your attitude about your job disgusts me.

Ivan, wow your are a dick, I'll have you know that the people who shop at kohl's are not slobs they are kohl's customers and I appreciate every last one of them, for without them I would not have my job and would be really struggling in college. And before you continue spouting off at the mouth about our executives learn how to spell the word, and realize that they are salaried so they make the same amount working 80 hours a week as they do working 40 and they are usually closer to 80, and therefore make less. And your last comment is just absurd people have a right in this country to try for additional discounts bartering is not dead.

Dont worry people who work retail, many people out there that make a mess are just simply slobs. They think because you work retail you get paid less, when in reality you guys get paid good, and your ecxecutives are needless to say starting @ 35 & ranges to 85 an hour, but these rude ### disrespectful slobs dont know, and yes these are the pigs that complain and just beg for a discount.

To Cate - How hard is it to hang up the clothes you don't want and hand them to the lady? Why do you need to be RUDE and leave your stuff in the fitting room? We are NOT slaves. Just because we are getting paid to do our job doesn't mean our JOB is to clean up after lazy customer's like you who think you are better than us. Learn some respect. We don't want people like you shopping in Kohl's anyway. You're the kind of person that would leave the stuff in the fitting room, then call and complain about how messy the fitting room is. Get over yourself.

I have been in a Kohl's in northern Mississippi twice now, and been chased as I was leaving the dressing room by an elderly lady. Both times she yelled at me for not taking the clothes I tried on out of the dressing room. Well, they have no place to hang these clothes, so where would I put them? I do not feel as it is my job, since I am NOT paid by Kohls as an employee, to return everything I tried on. I was uphauled by this woman;s disrespect and sent in a complaint to Kohl's. I was assured that they would address the situation, but I really dont believe they have as I have seen this same woman doing it to others as well. I have just decided to not shop at this store anymore - instead go to a reputable place like Dillards or Macys - I have never seen either of them treat their customers in this manner.

These are very isolated events. When people are screened in our interviews, before they are even hired. One of the main things that we look for are people who smile and are friendly. I have never heard of someone like that working at a kohl's. I have worked at one for two years. If you haven't heard anything from the company, i send you apologize.