Kohl's
Reviews and Complaints

Kohls is terrible on many counts and and provides false information! I placed an order online on Nov 25th and realized shortly thereafter that the address had exactly one alphabet wrong. By the way, this was an order to help a priest tide over the Christmas season! I called Kohl's to rectify the mistake, the very next day. Although the order had not even begun to be processed, I was told that the order was in process and changes cannot be made, but a cancellation and a new order for the same items was possible. The first order would be refunded once the cancellation went through. I did this. Unfortunately, not only was the original not cancelled, but they charged me for shipping for the second order-which was advertised as free. The "icing on the cake" was that I never received an email with the details of the cost and don't even have a receipt at this point for my second purchase. When I called back to deal with the first order again, I was also informed by Kohl's that I had to call the shipper and inform them of the mistake in the address, and if that was not possible then the addressee should refuse the order and Kohl's would refund me the amount for the first order. Fedex helped me, but UPS could not. I have yet to receive a refund even though the delivery was refused several days ago. I have spoken to at least 10 people, three of whom are managers. These include Nancy, Daniel, Kiara, Gladys, Sharon Hanson, Rita, John and Reed Gradeless. One manager (John) even had the nerve to give me a wrong telephone extension (x73017) and email address (john.var1257@kohls.com). I know this because when I tried calling back, I was told that there was no such extension. The second manager (Sharon Hanson) never returned my call, the third told me that he would cancel the order and would email me back, but never did. I called corporate today (Dec 9th, 2015), who sent me back to the online ordering system! I beyond furious with KOHL'S, and urge those of you with a similar experience to come forward and share your story. Needless to say, I will NEVER shop at Kohl's and will make sure that my friends and family hear about the unacceptable customer service at Kohl's.

HE SHOULD HAVE GONE TO JARRODS ! HAHAHA

I agree with you. My fiance got me a ring for Christamas. It took six weeks to get it returned from being sized, and when we went to get it, there was a deep scratch on the side of it. We were told that they can send it back but that it will be an additional 2 weeks to wait... Unbelievable!

I opened a card in November of 2010. I originally started with paper statements and then went to e mail statements which was a mistake. I placed a charge and then like one customer above, the statements went into my junk mail account with my internet provider. I was called after my account was 60 days late. My records with Kohls show no other call to me prior to this time (they did have valid phone numbers for me). When I complained as to why I was not contacted sooner, I was told by a supervisor that it is NOT the policy of Kohl's to call you at the point of your account being 30 days late. WHY? Because they do not want to upset a customer according to the supervisor. I think the why is...they do not mind ruining the credit histories of their clients. I originate home loans each day and I had noticed that many good paying customers often have lates shown on their Kohl's accounts. I now personally understand why. We are living in difficult financial times when 50 points on a score can make or break a customer. I will close this account even if my score drops 120 points.

Totally agree..same thing happened to me. When I call their customer service, they said I had the paper billing turned off. I asked them to switch it on and then again next month no paper billing..What is worse, my score dropped 50 points due to these idiots. I even wrote to them explaining the situation and they sent a response saying "The integrity of the credit reporting system relies on the validity of the information furnished; therefore, we are unable to comply with your request." Integrity..[censor] you. I immediately called them up and canceled the account and after 8 years of using the card, cut it into 20 pieces..I request everyone using Kohls credit card to do the same. They will make money by hook or crook..

The exact same thing happened to me! My credit score dropped 50 points. The funny thing is it went back up 15 points once I cancelled my Kohls Credit Card. I have reported this to the BBB and the Attorney General. I have been notified that they will investigate my case further. I would advise both of you doing the same. This way maybe we can put a stop to the unlawful procedures in place at Kohls. Horrible company with the worst customer service department I have ever experienced.

Phil,
Same thing has happened to me and my credit score has dropped from 775 to 660. I am having sleepless nights and do not know what to do. I have had a spotless credit history and now I am banging my head thinking "why did i even open this account".

All this happened when I am just about to buy a house.

God..help me !

Did you consider that someone may have stolen your identity and tried to use a fake card with your name on it at the store? And way to assume someone must be on drugs for being confused. I'm sure you were confused when you found you couldn't use your card online? Were you suddenly on drugs then, too?

My November statement was due 11/21/09. My on-line payment cleared on 11/20/09. On my December statement I was charged a $25 late fee. When I called Kohl's they told me they changed my statement due date to 11/19/09 and I was one day late. Supervisor Peggy, TK82150 told me they can change my statement due date any time they want too and without any notification.

Alot of credit card companies have 25 day billing cycles. This information was given to you when you signed up for the account. This is why it is important to read your credit card agreements.

Did you try calling the credit company and asking them to remove the late fee? They will usually remove it for an honest mistake like yours.

If you don't want to wait for credit customer service to answer your call you can always call from any local Kohl's store. They have a phone in the customer service area that is a direct line to the credit company so that you don't have to wait. Also, the customer service assoicate can call on your behalf if you do not wish to deal with a representative over the phone, they just need your lisence, SSN and Kohl's card.

Did you know that you can also pay your Kohl's card payment at any register in the store? You can even pay right after you use your card so that you don't have to worry about paying the bill later. You can also pay online and even set up payments 45 days in advance on the website.

We really do try to make every effort to make your experience at Kohl's a pleasant one, but we cannot help you if you don't tell us that you are upset.

dont just asume that because your payment is usually the 9th every single month is the same say. for example if your payment for january was february 10 the payment for february might be may 7 because feb has 28 days and your payment is every 25 days. the next payment would be apr 1st etc

totally agree. when you sign up for a credit card, you sign up for all of their fine print. take better care of your finances.

Yup well said. By the way delete that harrasment calls title.

Sorry hun - but if you didnt pay your bill on time then they have every right to charge any fees as put forth by the contract with them - not their problem that you dont pay your bills on time

yea im with the other comments here. and caps lock isnt cruise control for cool

yeah. if you had your reciept, you would most definitly get back EXACTLY what you paid for it. sounds like you has a coupon you forgot to account for.
or, without a reciept, you would get the lowest sale price in store credit. which is not the store's fault because they have no idea who much you actually paid for it.
so either way, your wrong.

Also, did you even bring your receipt with you when you returned it?You didn't mention it.The computer doesn't know hoe much you paid for it on whatever day it was.

question did you use a coupon on your purchace cause if you used a coupon for you entire transaction it would still apply duh!

why dont you pay your bill in the store or online? obviously you can go there to shop, so you can go there to pay your bill.

Use another card. They take Visa, MC, Amex, and maybe even Discover. Kohl's is usually a nice place to shop. I like that my store is NOT at the mall and I don't have to fight the mall traffic.

Kohl's cards have extremely high interest rates anyway!

I made a payment well over my min. payment at the Kohls store. The next month I was charged a late fee. I called and got everything fixed. After that they called me well over three times a day, even up to eight o'clock at night! I explained multiple times the was no late fee! Finally I lost it on a guy. He told me he would take me off the call list but that it would take ten days to go through! My bill isn't even due for another eight days! The kicker is I have only had the card for two months!

We had paid our bill but it was posted to the wrong account and even after it was corrected we received daily calls for weeks and it has not stopped. We spoke to 4 different reps who eventually discovered that yes, the problem was resolved. I have cancelled the cards and I will never shop with them again. I have never had such a poor customer experience from any other retailer.

They keep harrassing my family too. Call after call after call. I think a call to our local police department is in order. This is beyond harrassment.

Kohl's has been calling me for weeks and weeks at LEAST 3 times a day (more like 5-7 on average) about my ex-wife's unpaid balance. I've picked up a few times, and each time told them this is not her number anymore. They don't ask for more information, they're not even polite. They just say something like "oh ok" or an insincere-sounding "sorry" then hang up. The calls just keep coming, and they're coming later and later at night. 11:00pm tonight and last night!

Hey, I know Kohl's needs my deadbeat ex to pay up but I'm outright TELLING them THIS IS NOT HER NUMBER yet they keep harassing ME and disturbing MY sleep!

Sorry Kohl's, but you have now lost all my business. (I have a card too, which I've always pay off on time.)

I have never been more bothered by a company in my life! Khols is calling 5 times a day with their auto phone-bot which sometimes never even connects you with their lovely collection department. At first they left excessively long and repetitive voice mails. I am truly surprised a department store would damage their reputation with these insidious irritating phone calls. I consider their never-ending nuisance phone calls harassment. I am afraid they have lost a good customer who simply missed a payment on their first bill.

ITS YOUR FAULT NOT KHOLS! DON'T FILL SORRY FOR U AT ALL.

I can understand the frustration of having the phone ring and then nobody there, but, you know, the other posters are right (I seem to be not only following Lisa, but echoing her sentiments as well)--pay your bill on time, and these annoyances are avoided.

Yay, I'm part of the solution and not the problem! :-)

What the hell did you expect? A congratulations and pat on the back for not paying your bill? If you can't handle it, cancel it. Don't blame Kohl's for being poor and lazy.

Pay your bill on time and you can avoid this. I don't see how it is their fault for calling you when YOUR bill is late.

Kohl's customer service representatives will run your credit card application even if you tell them you will be declined. How do I know? I was declined the first time for having great credit, thousands in savings, but no present income (returned back to college at a later age in life). The application was made - then I had to wait and hold up the line. Well, the credit co. called the CSR right then and there - she said, "just tell me what me what you used to make - they just need a number." She just wanted the credit for putting an app. through.

Same thing happened to me today. I told the CSR I will be denied because I HAVE NO INCOME! She wanted me to apply anyway so I could receive 10% off (not even worth the ding on my credit report) and get herself credit for putting an app. through. This is very, very, very shady.

I recently recieved a late statement saying my account was past due. The problem? I didn't even know I had a balance to begin with, now they have reported me to a credit bureau. The 'late fees' are way more that what was supposedly my original bill amount. They said they had been emailing my bill to me, I KNOW I never recieved these emails, All I can say, is STAY AWAY FROM KOHL'S CREDIT CARD!

Write the CEO BBB and attorney generals office. I did and I did get SOME action. I still will NEVER shop Khol's

I HAVE BEEN THROUGH THE SAME SITUATION. I HAVE BEEN LIVING AT THE SAME ADDRESS AND THEY ARE TELLING ME THEY WERE SENDING PAYMENTS AND THE MAIL WAS RETURNED NOW THEY ARE ABLE TO FIND ME AND TELLING ME THAT I DIDN'T PAY THEN IT WAS AROUND $300.00 AND THEY SEND IT TO THE COLLECTION AGENCY. i ASKED THEM IF YOU GIVE ME A PROOF THAT I SIGNED THE RECIEPT I WILL PAY BECAUSE I DON'T REMEMBER ANY BILL THAT I DIDN'T PAY THEIR AGENT 'JUNE' IS SO RUDE AND UNPROFESSIONAL REFUSE TO LISTEN AND WAS YELLING AT ME AND SAYING YO HAVE TO PAY. I CAN'T TILL I FIND OUT WHAT THE TRUTH IS.I WISH SOMEBODY CAN HELP ME WITH THIS. ANY SUGGESTIONS?

THANKS.

I like the way the Kohl's employees are defending Kohl's and that's exactly why the customer service sucks at Kohl's. I have interacted with Kohl's customer service multiple times and they always blame the customer. It's very simple - we have no control over what's happening here, so you are dumb, and as you are dumb, I do not need to respect you. Nobody is asking you to be polite or sympathetic, just do your damn job, no comments, no smirks, and don't be rude. Employees really have the least stake, they are basically dealing with customer's money and Kohl's reputation, by being rude they are not doing justice to either.

Its not really Kohl's fault at all its the way those ### 3rd party gift cards work. They fixed the software at kohls pos now but it used to only allow one debit card. So im assuming you swiped it without telling the customer it was a credit gift card that only would cover part of the balance. The associates that work there know a way around this by putting your card on a kohls gift card and then using it to do a split tender with your regular debit. Kohls wasn't holding your money btw, the transaction got voided (which we are never supposed to do with a 3rd party gift card, her mistake) but the money being lost for 2 weeks is just sitting in limbo waiting to be put back on your card. That amount of time you have to wait is something to do with that credit card company reloading your card after a voided sale. Think a little about your situation and dont blame kohls or the cashier (she did make a small mistake in voiding the sale) for everything that happened.

I work at kohls. That manager sounds very untypical for a kohl's store manager. I bet she's the one that nobody there likes, anywho...

At the time our registers could only handle one credit card swipe per transaction, and most of the time the customer doesn't warn us that it's a credit card and we get stuck in an awkward situation.

Taking 2 weeks for the credit to go back onto the card is an issue with the credit card company though. I've spoken with them on the phone and they know it's a very flawed system, but say that there is no way to really improve it. So they know they're selling faulty products, but don't really care because they're making money.

Kendadie's comment is correct though. Kohl's decided to make their own solution to the credit card company's problems and we can now accept multiple credit card swipes per transaction.

The procedure of combined payments for PURCHASES have changed. It is now possible to pay with a gift card and debit/credit/cash/check. Visa/Amex gift cards were a nightmare as a form of payment. The only thing not accepted are gift cards/KMRC for payments towards Kohl's credit cards. This is something changed by Corporate. Please complain to them not customer service. I am as polite as I can be in explaining this, we have no control over what corporate decides.

I work at kohls and let me say i hate Visa and American express gift cards. I had customers go completed crazy when i told them that they couldn't use a Amex or Visa gift card with there regular credit card, this is before i even ring the purchase up so that they know. I then nicely explain that i can put there Gift card amount on to one of our gift cards but no they don't want that they scream and insist on using it. untill the manger has to come and explain that our machines take the gift card as a credit card and its nothing we can really do about it. So i am sorry that happened to you and you should have not been treated that way.

I work at Kohl's. I am sorry you had to go through that. Your gift card came up as a credit/debit and you attempted to pay with another credit/debit card and this is not allowed at Kohl's. However, you should not have to wait. The cashier could have put the difference of the balance on a separate gift card that she could have dragged from the counter and have paid off the purchase smoothly. There was no need to wait. I've seen customers pay like this a lot of times.

The manager in this situation should have been reprimanded.
The customer in this situation should have received a $100 complimentary gift card on top of his remaining $23.00. There is no reason what so ever on why the debit card could not also be used for the transaction. Kohls at the very least should be paying interest on the $23 that they "borrowed" from the customer for 2 weeks. Perhaps at 300% interest rate. MONEY IS MONEY.

This is exactly what is the matter with Modern Retail. I would expect that Kohls will fall victum to Bankrupty in years to come with thier arregant overly dressed managers,and extremely high prices. I never go there. You get a much better deal down the road at your local WALMART. Spend your money wisely and stay away from Kohls.

That was a horrible experience.

But no offense, I can expect that from retail stores... especially in Chino Hills.

any rebate check is always cashed at a bank. kohls is not a bank. idiot!

anything without a receipt you always get the lowest price. anyhow with out a receipt, how do they know what price u paid. keep your receipt.your the one in the wrong. i guess u wanted them to kiss your ### so you can get your way. wrong!

If you buy something ESPECIALLY on Christmas please keep your receipts! Do not expect ANY store to cut you some slack because you loose your receipt which is the EVIDENCE of your purchase.

In response to Margaret:
The rebates are processed by a 3rd party company that deals with the manufacurer of the product, not the companies that sell them. The check is not From Kohl's.

If you bought it with your kohl's charge they should have scanned your card and looked it up. If you did not use your Kohl's charge and did not have a receipt their is no way for them to verify how much you paid for it.

I recieved a $10.00 rebate check from KOHLs for a toaster oven I purchased. At the time i bought the oven, I asked if the rebate was for merchandise only, or if it was cash. Customer Service told me it would be a check for cash. When I recieved the check, i took it to KHOLs to apply it to my bill. I was told they could not accept their, I had to take it to the bank, cash it and then bring the cash back to apply it to my bill. I scares me to think KHOLs won't accept their own check, make me go through all kinds of nonsense to cash it. NO MORE REBATE CHECKS FROM KHOL' FOR ME

KEEP YOUR RECEIPT and you will AVOID this.

This should teach you a valuable lesson. Keep your recipts. The only person here you should be mad at is yourself!

I'm not really sure why you expected Kohls to refund the full retail price when you did not have the reciept. Almost any retail store you shop at has this same policy, if you return an item without the reciept you can exchange it or get a refund of the lowest sale price. If this wasnt the policy people could buy products for the explicit purpose of scamming the store out of money.

The attitude of the cashiers is SHOCKING. We had a similar experience yesterday. Thankfully I had a handful of items and I noticed right away the price of the necklace appeared much higher than it was marked. NO I did not remove a price tag and stick it on the necklace. It was from a place where all jewelry was stacked up at ridiculously low prices. The other necklace rang up to the low discounted price. There were no apologies, she just took off the tag as if we did it on purpose. The response on this board is shocking. You have lost a customer for good.

I was a few days late and you charged me
$16.00 late fee. The next month I did not
purchase anything and was two days late and
you charged me $35.00 for not paying your
$16.00 late fee. I now owe you $51.00 for
purchasing nothing, even tho my balance is
zero. I called customer service and you would
not remove the late charges. I'm 71 and I
think you are unethical and prey on seniors.
I would suggest to all people to shop
somewhere else! I'm cutting up my card!
Rev. D. Pendleton

I was a few days late and you charged me
$16.00 late fee. The next month I did not
purchase anything and was two days late and
you charged me $35.00 for not paying your
$16.00 late fee. I now owe you $51.00 for
purchasing nothing, even tho my balance is
zero. I called customer service and you would
not remove the late charges. I'm 71 and I
think you are unethical and prey on seniors.
I would suggest to all people to shop
somewhere else! I'm cutting up my card!
Rev. D. Pendleton

All you babies who supposedly work for kohls and are whining, should all be fired! Do your damn job, or find a new one, Simple as that! Don't like that answer, well guess what, tough, customer is right or else you find a new job!

In december was pushed into a credit card at kohl's for 10% off. Paid off the card in full in jan. Never looked at the acct again. Well they said had a late charge for 8 days, then a late charge with fees, then another late fee because i did not pay the late fee. No emails to inform me of this. Called me 3 months later. Was rude treated me like i was a deadbeat. Brushed me off as if i was nothing. Will never never never have anything to do with kohl's. Beverly looper boles

I can easily see how Shannon misunderstood you. You said you wanted to pay with your own card. I would have also assumed you meant that you had a card on the account.

The 20% off discount is only available through the use of the Kohl's Charge. The coupon will say so clearly. Why not just add yourself to the account? Then you can use the coupons, and go online to pay off the account however you want to do so.

I really don't see why you're making such a big deal out of this. Next time? Read your coupon, and be clearer with what you're asking. Shannon knows how the coupon works, so assumed that you were speaking about using your own Kohl's Charge, because she trusted you also read the terms of the coupon. If you'd asked if you could use your own VISA or MASTERCARD or AMEX card to pay, she would have said no.

This is to share my dissatisfaction with the purchasing visit at the store located in Groton, CT today.

Prior to the visit to the store, I called the store and talked with Shannon, men's apparel department. I explained to her that I wanted to use a 20% coupon, received via mail, toward the purchase of athletic socks for my son. I clearly explained that my spouse, who is the Kohl's Charge account holder, was physically unavailable - traveling. I clearly explained that I wanted to pay with my own credit card. Shannon replied: "Come to the store and we will work it out for you." This conversation should be recorded.

After diving 12.6 miles from Niantic, CT to Kohl's, Groton, CT store, I selected 2 6-pack GoldToe black socks and headed to pay for the merchandise to the cash register. I explained to the cash register representative that she needed to call Shannon as I had talked with her prior to visiting the store. Shannon arrived at the cash register indicating that she had misunderstood that I was an authorized user of my spouse's Kohl's Charge account. The store manager approached to the cash register backing Shannon up. I indicated that I am fluent in English, so it is not possible for anyone not being able to understand. Even though I had indicated that I was going to pay with my credit card, the store manager called Kohl's Charge Department to ask for some approval. The Kohl's Charge Department asked for my spouse to call them to add me as an authorized user. I clearly indicated that I did not want to be added as an authorized user but rather to pay with my credit card. I also offered to call my spouse over my cell phone and the store manager declined. Both, Shannon and the store manager, refused to honor a 20% discount. Finally, I ended driving another 12.6 miles back home with unwanted merchandize.

I really do not want to think the above mentioned Kohl's representatives are treating customers different.

The same thing happened to me. Their negligence about informing customers about problems with their accounts is just a way for them to make money on late fees and harrass people. There must be some law against this practice.

LOL Bella777 Glad you know it

LOL are you bipolar Bella777 you come save Kohls ### like you are Customer Convience Online LOL go to bed and go kill yo self while your at it Kohl'ssuck.org that's all I can say bahahahahaha now go save that

When you get the order take them back into the nearest kohls and return them. Done.

it seems they still have this problem with charging credit cards. i'm in the same situation, two declined credit cards both charged twice for $400 total, so i hope this situation will be solved quickly :(

note the bank hold your account for this purchase even though a company tells them that the customer was charged in error or cancelled the order the bank will not release the funds until the recieve the auth code from the company which is normally sent 24 to 72 hours after the charge depending on the bank if the the auth code is not receive in 3 to 20 buisness days the bank returns the funds removed if ever using the internet for shopping note if the first charge does not go through stop call the internet site phone number not the store because the net site is handled by a different division than the storeyou can get this number from the bootom of the page or contacting thedeparment store credit card services second contact your bank and see if the charge went through if so notfy them that you were not given a conformation of the purchase and to please put a hold on this purchase it will stop the processing and you may get you funds return a little quicker finally if you use a router for your computer make sure it is encrypted because your informantion is sent in the air and can be caught by others which can intercept you information or delay it i always jack in my system to shop and use one of the best fire wallsso just take a step back and think before hitting enter again

This has been happening for at least two years then, because the same situation happened with me earlier this week (May 2009). The only difference is that the card that "didn't go through" (uhhh yes it did apparently) was a prepaid American Express card. They debited the total amount of $110.93 two time, coming to $221.83. Now, after contacting customer service, I have to wait "several" days for the charges to drop. Incredibly outrageous if you ask me. I made sure to cancel the Kohl's charge I just opened a few weeks ago before I got the chance to use it. I definitely do no trust Kohl's with my credit.

Good for you for checking on that charge. I can't believe a big corporation like that would treat customers that way. Their answer is always a discount...how nice of them THANKS!