Kohl's
Reviews and Complaints

Wow, all of this is amusing.

Why would you waste your time degrading a billion dollar corporation that has over a 1, 000 stores in the Unites States (in every state but Hawaii)? I think that is truly a waste of time.

Its good that the Kohl's employee does not have acess to your personal account information. Yes, it will inconvenience you that they cannot access your information immediately but it is for your protection and safety. It does not take long for you yourself to acces your account balace online, on the phone, or bring your statement from the mail with you to make your payment.

You can still pick an amount and pay cash or check at any register at any Kohl's store across america. You can also pay online at kohls.com.

This is a billion dollar company, truly, THE PEOPLE MAKE THE STORE.

Lol. If you really think that this is an attempt at being professional, then you are completely ###ed. Regardless...

1. Yes, you can use a Kohl's charge without a driver's license. Never said you couldn't. But when I perform an "Account Lookup", it will automatically ask for your driver's license number. I can't get around that. Now, yes, I could lie to the computer and type in anything, but I'd rather not, quite frankly. Just carry your driver's license with you, like a normal person.

2. Feel free to come to Kohl's and "beat the fire" out of me. I welcome it. It would be amusing. Basically, if I lose, you go to jail for assault, and my mind and voice remain the same. If I win, then you still go to jail for assault, and since I won't be the one throwing the first punch, I can write it off as an act of self defense. And again, my mind and voice will still stay unchanged. Either way, it would give me a great story.

3. Yes, there is a number on the back of the card that customers can call to access information in regards to their account. But no, we don't call that number to access your information. That is why there is a phone for customer use back in customer service. That's your job. If I took the time to call for everyone that asks for their account information, then nothing would get done in customer service.

4. ### you.

Sincerely,
Your Friendly Neighborhood Kohl's Employee :)

dirty cuban? so profesional! i will call ### on you. you can use a kohls card with out a drivers license... just type in random numbers. dumb ###... if i ever met you i would beat the fire out of you cocky mother###er. you can access that information... by phone. there is a number on the back of the card. you play dumb they will still help you if you "forget you social"

Okay...here we go...

1. You don't need to have the card to use it. Simply type in your social security number at the register and present the cashier with your drivers license. Not having your card does not mean that you can't use it.

2. Bob the Store Manager does not in any way, shape, or form, have any ability to get you your card faster. He is not the one getting you the card in the first place. The Kohl's Corporate Headquarters is the place that is sending you your card. There is no way that he would be able to put it on rush delivery.

3. We cannot access any information regarding your Kohl's Charge. All we can do is check to see if you have one and open a new charge card if you don't. We have no way of accessing any information off of your card for security purposes. If we had access to any one part of your card, we could then get information from it, considering your card is linked to your name, address, phone number, and social security number. Unless you enjoy identity theft, it's best that we can't access that information.

4. Our customer service is actually pretty excellent. We can do almost anything for you, as long as you give us something to work with. It seems that only when we ask you to do something small do you get upset that we can't help. So, quite frankly, you can shove it.

Sincerely.
Your Friendly Neighborhood Kohl's Employee

Sounds to me like you wanted cash to buy some crack or something. I seriously doubt your husband knew anything about it.

on the receipt is says you get cash for bankcard transaction which is when you pay with debit.

Oh my god, what a friggin' nightmare!

Honestly? This is really a complaint? You still got the return, didn't you? It still went through, didn't it? Everything is perfectly fine? Thought so...

Look, equipment breaks. It takes the store a long time to replace it, if ever. It sucks, i know. But please, remember, we have a signed legal document saying that you agree to all terms for purchases and returns when you signed for your card. You accepted the fact that, if returned, the money would take 2-3 days to get back to you.

Also, Kohl's is not to blame for not getting you your money faster. Blame your bank. I've returned things through credit cards and had the money in the bank on the same day. I don't know who you are using, but consider switching to someplace better.

Sincerely,
Your Friendly Neighborhood Kohl's Employee

I'm going to safely assume that the "Transafction Fee" you are talking about is really a "Transaction Discount" This, roughly translated, means "Coupon". If you used one to purchase the items initially, then when you return them, the discount gets taken off, showing the exact amount that you paid. In terms you can understand, if you buy a ten dollar item with a 15% coupon, the return amount you get is 8.50, which is the exact amount the you would have wound up paying. If i'm right, please smack yourself in the head. I'm too far away to reach.

Sincerely,
Your Friendly Neighborhood, Kohl's Employee

There is no such store number! I AGREE!

There is no such store number! It's obvious that you never worked for the company so you should avoid wasting your time posting frivolous complaints

I ordered two sweaters from Kohl's.com for Christmas. Several days after they arrived, I realized that one of them had a plastic anti-theft tag attached. I contacted the company via email, requesting a new one be sent to me immediately and explaining that I had thrown away the packing slip, as I had intended to keep the items. I was told that I could go to a Kohl's store to have the tag removed (this was after I explained that the nearest store is two hours away!). I was then told that I would have to wait to return the item, have the money put back on my credit card, then I could place a NEW order, and email them back with the info. so they could take off shipping charges (oh, and "sorry for the inconvenience"). No thanks! Over the past three plus weeks, I have been emailing them (each time responded to by a DIFFERENT customer service rep, so I have to explain everything all over again), and now finally received an email that they scheduled a UPS pickup. The best part? They instructed me to put the packing slip in the box (the one I don't have!).
"Expect Great Things"? Ha!

I don't know who's in charge of the hiring practices at the Kohls in Havertown, PA, but my family will never shop there again. Apparently it's alright with them to have staff members ogle young women such as my daughter who's barely 16 at their customer service counter. In this case the young man we'll call "Will" since it's not far off from his actual name continued to stare at my daughter's chest even after my wife who was shopping with her at the time turned to him with an anger in her eyes. See my wife angry once and you'll understand. If this is the best they can do for staff I'll take our business elsewhere.

Don't count on Kohl's for actual delivery. I purchased a bunch of things a few weeks ago with their 30% off special one day sale. They sent me an order confirmation and then a shipping confirmation, with a tracking number. A week later, the tracking still didn't show a delivery date. So I called, was on hold for almost 40 minutes, only to be told there was a problem at UPS with the shipping address, Lie!, and that it was coming next week. Today almost 3 weeks later I get an email showing another tracking number and only a couple of the items originally ordered and confirmed, without the discount charged to my card. So be careful, and don't believe a thing the CS reps tell you, if you can hold for 40 minutes to talk to them.

Also, I called the manufacturer of the biggest items ordered and was told and got email documentation that Kohl’s was showing a retail price 33% above the MSRP. So their so called sale price wasn't much of a sale at all. So again, be very careful in dealing with Kohl’s, they are not the retailer they used to be years ago. Sorry to rant, I just hate being lied to and dealing with dishonest businesses.

What do they say on the loudspeaker in the store? Something about wanting your shopping experience to be great, and the will strive to help you achieve that. HA HA!

Well apparently the store Manager, Carla Evans at the Fairview Heights, IL store doesn't realize where exactly her pay check comes from.

I have NEVER in my life been treated so poorly by a STORE MANAGER at any retail store in my life. I find it hard to believe she is at that level of management. With all the people out of work and looking for work, I would think they ( Kohl's ) could find someone better suited for the job.

If you have any issue with that store, I suggest you try talkin to the store manager to resolve it. She isn't interested in customer service at all.

I lost my job in December last year and had an $85.00 a month cc payment to Kohl's I called them and told them the situation and they offered to lower my payment for 6 months on a payment arrangement. THEIR idea and said this was my savour no harm no foul and don't worry about the amout showing still due on my bill that will straightened itself out later. Oh yea it did. They have reported me late to the credit bureau the last 4 months now showing over 60 days and has dropped my credit score over 50 points. I have called them twice and been told they are doing NOTHING wrong. WHATEVER why don't you tell someone that's what's gonna happen with your miracle idea of "helping" someone out. I have shopped here for years and loved this store, but you know what I will never set foot in this [censored]hole again. They are rude and uncooperative in solving the issues they haved caused. I told them I am going to loose my home over this deal that I was trying to refi and that didn't phase them a bit. Talk about ###s! And then I see Chase runs their Credit cards. They are even bigger ###s then Kohl's. STAY AWAY from their CC's please!

Kohl's only accepts their own credit card at checkout whenever they advertise promotional discounts of up to 30% off your total bill at checkout. If a customer only wants to pay by cash or use one of their other major credit cards, rather than the Kohl's card, they are denied these discounts. I personally feel that this is unfair. For a major department store such as Kohl's, they should give their customers the option to use whatever credit card they choose, or pay by cash in order to take advantage of their special discounts. This also holds true for their specials advertised on 'Senior Days'.

I received a flayer with my bill which offer $ 10.00 ( sent in a email to your email add.)if you go green and sign up for paperless statement.so I did just that, and waited and waited and when nothing came, I called customer service who promised to send an email to a supervisor.
In a few days I received a $ 5.00 for submitting my email, then nothing, I did not even bothered to print or cash it since if they are going to nickel and dime me, let them keep their $10 and I will keep my money to spend somewhere else where people are honest and keep their word.

I was there looking for a style of shirt that my friend had bought there the day before, and I made the mistake of asking this employee for help locating the shirt. She didn't even bother to stop sorting clothes to look at me. She just told me that if I couldn't find it then they didn't have it. I told her that my friend had just bought it the day before, I just didn't know what section it was in. She completely ignored me, and when I repeated what I said she turned and glared at me and said she didn't know, then continued to ignore me. I came back a couple days later and my friend showed me where the shirts were, but they were up high so I went to ask an employee to take it down for me. It was the same girl, and she had her cell phone out and was texting with it partially hidden in a rack of clothes. I asked her to take the shirt down and she quickly hid the cell phone in her pocket and went to take the shirt down. Later I came out of the changing room with the shirt on and the same employee was whispering to another employee and she pointed at me and they both started laughing.
I tried to give her the benefit of the doubt, but this happened two times in a row, and a couple other people that I have spoken to have had similar experiences with the same employee, "Brittany".
I have notified the Kohl's customer service department and I hope to hear back soon from them. I hope that steps will be taken to ensure that this employee is not permitted to continue with this kind of behavior.

I recently switched from paper billing to Email. Not really thinking about it, I put in my Email address. Well, I don't pay the bills, my husband takes care fo that each month. So, he didn't realize there was a bill, I don't get any personal Emails so I didn't check it...THREE months later, I get a computerized call re: my account.
I had no idea what it could be about, so I called. I had a late balance due. So, I paid it. In full. Including late fees, and I apologized for being late.
Fast forward a few weeks, we're looking into refinancing our home and come to find out, my good credit score is now a bad credit score. All because of the Kohl's issue!
I called the credit card phone number, explained my situation, was talked down to, but I took it in stride and was told I would be contacted BY PHONE within 48hrs. Two days later, after not recieving a phone call, I called back and was told a letter has been sent out saying it was not Kohl's fault and they will not correct my credit score.
I tried explaining that I knew it wasn't their fault, that I took full responsibility, but that I would like to talk to someone.
I was denied the opportunity to talk to someone in that department or a supervisor.
I cancelled my card before ending my call and I will NEVER step foot in a Kohl's store again.

I purchased a gift card in the amount of 200.00 for my granddaughter-in-law & found out that they are in the process of divorce. I tried to get my money back & they would only take it for merchandise, so I bought my mom a George Foreman, only to find out that she didn't like it & there is no Kohl's store where she lives, It was tehn again I found out that my gift card was worthless, they would only give me another gift card.

So as far as I can tell, I am out 200.00

Don't anyone buy a gift card-they are useless. That is not the only experience I have heard of about gift cards.

The gift cards are the same for all stores. You could have sent an actual card by mail and not have had this problem. I'm not trying to be mean it's just for future reference.

You must of been shopping in Kingsport Tennessee! Managers there are rude and impolite. They cuss on the sales floor And are rude to their own employees!

Imagine that. A cheap store. A cheap customer. And cheap customer service. Who would have thought!

Look in your break room for a poster that indicates how many breaks you get by the amount of hours you work. im not saying that its correct that you stay for more than four hrs without a break but check that out because that varies by state and nowhere it says you get unlimited amount of bathroom breaks, that would be ridiculous.
this is for florida
6hrs - 15 paid minutes
6>7.5 hrs - 20 minutes
7.5>8hrs- 15 (p), 30(unpaid)
8>9 hrs - 15(p), 30(up), 15(p)
>9 hrs - 15(p), 1hr(up), 15(p)
* minors get 30 (up) if work more than 4 hrs

ohh and the first break should start around 2 hrs after you get there and if you have more than 1 break then they are every 2hrs more or less.

now remember thats in FL so find out where you live.

if you got any questions as your e3 and if your afraid let me know, ill check whats the regulations are at the kohls where you work.

your body is actually supose to be expelling liquid waste every 45 minutes... maybe you should see your doctor.

People. The discount is kohl's cash and it is not active until a later date AFTER the purchase. It sounds like to me, you insisted that you recieve the 10 dollars on the same purchase. And like the guy said above. You have to SPEND before tax 50 dollars to recieve 10 dollars in kohl's cash. So first the misunderstanding on your part is that you could use it on the purchase that day.

So not only did you want the kohl's cashe being about 10 dollars short of 50 dollars. YOu ALSO wanted her to lose his/her job by giving you an unjustified discount. The company views this as employee thieft.

Why not next time, just ask them to open the register and give you 10 dollars.

In any case, to defend the customer, you CAN activate kohls cash after the fact. I know this because I am a supervisor.

There is a customer service screen on the main menu of the register program. Under it says, "Activate kohl's cash". You scan the reciept and it asks you to give an amount of the kohl's cash.

I would have asked you to go purchase something else to bring your total up. Made copies of your original reciept and the newer item and then activated your 10 dollars kohl's cash.

I would have stapled the original reciepts together and wrote and explaination on it.

Remember, in order to do this, you NEED the blank unused kohl's cash from that event. If it was after the event, then there is no way to do it because the kohls cash is thrown away when the sale ends. But it sounds like it was before.

if u are entilted to kohl's cash it will come up on the register, so the associate did not forget to give u the kohls cash. u have to scan the kohls cash put in register so it prints up the $ amount, then your receipt comes out. so i think u are one of those customers who like to ### and complane

...Do the math. This is because the Kohl's Cash is offered for every $50 you spend, PRE-TAX and PRE-DISCOUNT. If your total was 51.98 pre-discount, and your discount was 15%, that means that your total was actually $44.18, which is less than $50. Moreover, the cash register is VERY insistent that the cashier provide the Kohl's Cash if it is earned, and will not let the cashier proceed without doing so. Pay more attention next time and don't be such a brat.

That is terrible. I would call corporate and insist that they have actual security guards at their stores. LP is not allowed to restrain people, only to call the police.

That's awful! :( I wouldn't be able to set foot in another Kohl's either ... I'd be utterly disgusted.

Call the Respect hotline. it should be posted in the breakroom. I not ask LP for it.

I have a problem with Kohl's allowing men into the girls changing room. There are alot of pedophiles in the store's neighborhood, and I feel like Kohl's lax dressing room policy is going to be paid by these girls. Kohl's Cares for Kids does not apply with children's dressing room. If we don't protect our kids, who will?

I actually like working at Kohl's and even make more money than you. Maybe your bad attitude has something to do with it. Just saying...

Don't Whine! Organize!

i work at kohls and i have never had such a ### job in my life. for the pay is it worth it? hell no. the highest pay i could recieve is 7.50 and hrs. my last job i started at 9.50. these people are ###s. i can't afford college. they don't care about your time your life. i worked there six months and they still don't know my name what the ###! i cannont stand the people that work there all they do is complain about the hrs they have and all the hard work they do... bs they put clothes back were they belong i do that all day long a few times thats not ###. i actually had to work before i came there. i hate kohls. never work there i swear its not what it looks like. i thought i would absolutly love it.

Can anyone provide me with in detail description on how to get a credit? My training was cut short and has not been resumed. Can anyone help?

While shopping in one of your stores the other day I purchased a pair of sneakers. I also wanted to purchase some Keurig coffee. Much to my surprise you had only a few no variety at all . Not one decaf I proceeded to order about $100 on line still didn't have the one I really wanted. I went to go out two days later went to put on my new sneakers to find out that the security tag was still attached. Now had to go back to the store to have the tag removed. It was done right away but the clerk acted like I did something wrong. I was very annoyed at her! I know that things happen and an apology would have been appreciated. I feel I do a lot of business with your company and would hate to have to stop . Thank you for your attention in this matter Margaret Holley @ Bah202@optonline.net

Okay, Listen up and I will tell you what is going on.

You went there to buy cheap stuff right.

The store doesn't have any employees to straighten up or help you cause, "OH SHOCK!" They are CHEAP, lol!

Did you know, that if you go to bloomingdales where you can buy 100 dollar t-shirts, you can call ahead for an appointment with a personal shopper?

No really. The company has cut labor so hard, that that one person you were looking to help you and to straighten up the department, were the ones on the register.

I am not joking. Where do you think that person comes from when you hear over the speaker, "Additional assistance needed at misses registers"

The CEO at kohls is making a killing selling sweatshop clothes to the customer with beer pockets and champaign taste.

PEOPLE DO NOT SHOP AT KOHLS PLEASE PUT THIS HORRIBLE COMPANY OUT OF ITS MISERY!

I work at Kohl's in the Bay Area. When I walked into the break room the other day, there was a flyer asking employees if they wanted their job. Further down the paper, it read that (Kohl's) is no longer expecting the minimum of 0-5 credits a month. Whoever doesn't meet the requirement of 1 credit within 8 shifts will result in separation! Next to that paper was another paper that read that the store I'm working at signed up for a competition in seeing which Kohl's can get the most credits. Hmmm... I wonder if those two are connected? DUH! What Kohl's doesn't understand is that a lot of people who already shop at their stores already have a credit card, and everyone else most likely doesn't want one! I work on the sales floor in the children's department and they say that I need to get 1 credit a shift. What am I supposed to do? Follow them around the store and harass them about it?! Plus, how is it possible to get credits when employees on the sales floor are too busy trying to keep the store clean? If I'm going to be fired for being a hard working person who is trying to make a living, Kohl's is one uncaring company that is too focused on bothering paying customers then focusing on making their store your number one choice! Yea right!

I've had similar treatment in three different Kohl's stores in three different states (Kansas, Missouri and Pennsylvania). The sales associates actually have followed me thr0ugh the store, constantly grating about the money I'd save if I got a Kohl's card. I have repeatedly said 'no, thank you' but that's like a switch for them to launch into outright harassment. I even had one female associate attempt to follow me into a dressing room, and after I shut the door in her face and requested privacy and again said 'no, I'm not interested in getting credit card', so she stood outside the dressing room door and started back into the spiel about how much money I'd save. Very rude! I've had to stop what I'm doing and explain to these people that I don't need, nor do I want another credit card, I don't want my credit rating destroyed, etc. etc. etc. I've been firm with them, saying that no should mean no. They don't let up, and they all seem to have the same, scripted "comebacks" that they obviously were coached to say, as if they were car salespeople. As soon as one finally leaves me alone, they find another associate, point out the folks who said no, and then an0ther associate starts in. It was so bad in Missouri that I actually left a pile of clothes behind, departed the store and called the manager and he said, "Well, we're supposed to be doing that, and you should be taking advantage of our outstanding savings, ma'am. So WHEN you finally decide to set up a card, please let me know." The woman working in the Kansas store was a non-smiling drill sargeant-type who raised her voice at customers as she chased them through the store, as if she thought that letting the whole store in on it might improve her chances at getting that credit card commission. I hadn't even made it 10 feet inside the store in Pennsylvania when as associate started in on me while I was still trying to brush raindrops off my face since it had been pouring when I ran into the store. I was soaking wet and he was more interested in foisting their credit card on me. I was so disgusted I threw up my hands and walked back out of the store. I guess harassment is really what Kohl's wants to be known for, instead of having affordable clothes that don't fall apart. Too bad...three strikes, and I'm out!

I was well on my way to spending close to $600 at Kohl's the other day. I bought an entire new work wardrobe for myself, including shoes, new clothes for my daughter for school and a pair of shoes for her too, and kitchen appliances as gifts. I had been in the store nearly two hours shopping. The saleslady asked me at the beginning of the transaction if I was going to put it on a Kohl's charge, I said no, it's on a Visa. (Where I earn mileage.) She said, "Oh, you can save XX amount if you fill out an application, even more if you're approved." I politely said VERY CLEARLY, "No thank you." Then that incredibly irritating saleslady pitched the credit card garbage to me after ringing up EVERY SINGLE ITEM. "Oh, now that's $10 you could save..." Me: "No thank you." Ring Ring "Now it's up to $15 you could save if you fill out an application!" Me" "Again, no thank you. " Ring Ring "Oh look there, now it's $28 you could save! It only takes 5 minutes!" Me: "NO THANK YOU." After she said it the fourth time I looked at her and said, "Did you not hear me say no FOUR TIMES? Are you DEAF? How does it feel to lose a $600 sale for being an overbearing, pushy ### to your cash-paying customer?" And walked out, leaving almost $600 worth of merchandise for her to put back. I hope she lost her job.

I work for Kohls and I understand both sides. They pressure their salesfloor people to sell the crap out of that credit. Then when they don't get it they coerce and threaten them with crap duty or less hours. When they do get credit, they get an "atta boy" and nothing else. Do not be mistaken, Kohl's makes [censored]LOADS of money off of those credit cards. People forget to pay them, or buy too much stuff and can't pay, and they nail them with late fees and finance charges.

But if you work for Kohl's, the devil pays you so you gotta do the devil's work. When I go to other Kohl's, I am honest with associates and just tell them, "that was a great sales pitch, but your card is a racket and I want no part of it". They will appreciate your honesty and leave you be.

The employees you mentioned were doing their jobs. Even in customer service we have to ask people if they want to open a charge. I know first hand that the LAST thing a customer wants is to deal with is an associate trying to sell them a credit card when they only came to the store to return their whatever. But I have no choice. We are pressured to meet our credit goal every day... and if we don't we lose hours and could lose our jobs!

Us associates aren't stupid. WE know you don't want to listen to us constantly hound you to get a credit card, and we don't like to tell you about it when we know that you don't want it. We don't deserve all the annoyed sighs, glares and fist shaking that we often get for just doing our jobs.

Next time, complain to one of the managers or ask for the corprate number. Tell them that when the store is a mess the focus needs to be cleaning up and not selling credit. The employees will thank you, because chances are all the people that were working the night you visted had to stay late after the store was closed to clean up.

The reason why the associates at kohls always ask for customers to open kohls charges and emails is because they are doing their JOB...We would not ask if we were not trying to save our customers MONEY...eventually the regular customer will open the card...

I work there and they do care way too much about getting credit apps. It's the higher ups pressuring us peons though. The cashier couldn't care less, but she won't get hours if she doesn't get people to open charge cards.

The person walking around for credit probably was the floor associate who was supposed to be straightening and probably wasn't allowed to get back to her department until she got a credit. kinda sucks

You sign up for account ease on a yes or no question when you first open your account. You likely did not realize that you had checked yes (or what you were saying yes to) on your initial application. You can have them switch your preference after the fact, but there is no lawsuit here.

A class action lawsuite has been filed against Kohls for these charges, here's the link.

http://www.law360.com/articles/689390/kohl-s-can-t-force-credit-card-class-action-into-arbitration

I'll be signing up to be a part of this lawsuit and I will NEVER shop at Kohl's again!

They tell you they will remove the account ease and then it reappears. I closed my account and I am trying to pay the crap off. Kohls stores are thieves and liars.

They "lowered "my bill on the phone and then sent the bill to me with no changes. I called and they told me the guy made a mistake. They had never even closed my account. I had to "close" it again! Here I am six months later and that damn account ease reappeared! I am sitting here on hold. Hate that place.

Wow... Just saw a $3.47 charge on my statement and called and found out about this sleazy program that I have been enrolled in since 2011. They don't know how I was enrolled and I shared that I simply used my ss# at checkout since my card went dormant from non usage. I was handed the application after my checkout was complete. Their department said they no longer offer this program and that over 10 months I paid $39+ in fees...yet I rarely carry a balance. I was polite and asked when I could expect the credit on my account and was told Kohls would do a 30 day investigation and that I would receive a letter explaining this and would receive full credit. I expect Kolhls will do as they say as they are a superior retailer. I will monitor this and if I am not satisfied I will pursue an assault with the FCC. Kerry

I am trying to refiance my house. I put $300 on my card, and paid it in full, at the store in two weeks. I have paperless statements, so I never knew that they charged me this fee. Turns out, I went 60 days without paying it, and it showed up on my credit report. This ruined my chances at refinancing at a great rate... and I have (had) excellent credit. I hope I can find a legal way to hold them responsible. If I do, I'll pass it along to everyone here.

They are sneaky crooks. This fee is added without you knowledge. Even the store doesnt know of this such fee. I love how they say it was agreed upon when I opened the accont. But the matter is the fee started showing up three years later. Why are they so quick to remove the charges if the card holder agreed upon them? its another quick money maker. I lost all respect for kohls. And there merchandise is so over priced as it is. Even with the 30% coupon, its the same price if you bought the same item at walmart or target. If you still have this card, get rid of it quick!

I just noticed this sneaky charge on my bill as well. I called and "Kathy" promised to remove it and refund the charges. If this happens as promised, I will continue to be a loyal Kohls customer. Otherwise, I will cancel the card. Time will tell. Since I really like Kohls, I hope they are good by their word.

I have been a member since 8/08 and actually called after my first or second statement because I caught it. I was told I had checked the box, etc. Now, I just noticed it AGAIN, because there are already 2012 fees on my statement in January! Yes, I should've caught it far sooner, but I usually know i made a large purchase if I did, so I just pay it. Turns out they never stopped it. Customer service credited me this months and last, and cancelled it, but I have to contact the Account Ease program tomorrow to see if there is anything further they can do. I am not impressed and very prepared to cancel the card if they don't fix it. I don't even know how much it totals over 4 years! I can only see 2011&12. I wouldn't miss the card anyway, all the perks are available to the public now anyway, so its an extra bullet on my credit report for no added bennies! And their return service is shady.

I just spent 3 months having Chase fix an error on my credit report. Initially, they sent me numerous letters saying that they were "unable to fix the information." I gave them proof that it was wrong and they still wouldn't fix it. Finally it is fixed. Incidentally, this is the same company that Kohl's uses for their credit offers. HORRIBLE COMPANY! Beware of Chase issued credit. They will do anything to rip you off. This means adding random account services that you do not authorize or jumping your interest rate to about 29% when they see that you are trying to pay off an account. Crooks! I cancelled both accounts and will never do business with J.P Morgan Chase or any affiliate.

Did everyone start getting this Ease thing in 2009? That's when mine started and like many others I missed it too. I am still waiting a Second time for proof that I signed up for this. Sounds like this was a planned scam by Kohls to make money off of their charge card customers. 21.9% interest must not be enough for them.

My first payment on my Kohl's card was due in January of 2012. I registered online, which was difficult. I input my bank account information and paid my bill. I've been paying it my bill the same way since then. It's now May 2012 and I scheduled my usual payment on the 1st of the month to be paid the next day. I have not changed anything on my account. Not the bank account or anything else. I've been waiting for this payment to be taken out of my account since then and it's now the 9th of May. I check Kohl's website yesterday and it said the payment was "pending". I went this morning to check it again and it now shows that payment as being made and them being "adjusted" all on the 1st of May. My balance was now $25 higher because they charged me a late fee. I checked my banking info. My account is shown as "verified" and again, I have not changed anything since I first input this information in January. I called Kohl's and asked about the payment. First he keep stating that it was made over the phone, which it was not. He told me it was "returned" because they could not locate the account. They said that a number in the routing number or my bank account must be wrong. The same acount I've been paying it through since January. He then wanted me to make a payment over the phone. I told him I wanted to know why it could not locate it and he said I would have to call Telecheck. I called them and they only show one payment being made through them. They do not show any other payments trying to be made. I call Kohl's back and tell them I want to know why all of the sudden they couldn't find my account. They girl didn't know and didn't care to find out. I told her I did think I should have to pay the late fee when they screwed up somewhere. She removed the late fee only after I paid the double payment. The only reason I paid the double payment so was their screw up does not end up on my credit report. What bothers me the most is that I told them I had not changed a single thing in my bank information and yet they did not care to find out what happened on their end. I went to delete my bank information off their website since I will no longer be paying online and it plain as day says my bank account is "verifiied". They have got to have the worst "customer service" ever! Not wanting to find out what happened on your end? I'll be canceling my card next month after it's paid off.

I've had my first experience with Kohls charge. November 22, 2009 I purchased $104.57 worth of goods. I received a bill several weeks later for that amount. On 12/28/09 I registered online following the instructions to pay online and paid the entire amount. On Februry 2, 2010 when balancing my checkbook I noticed the Kohls payment had not been credited on my statement. I contacted Kohls via e-mail to ask why my payment had not been credited and was told they had no record of receiving payment. So I went back and pulled up my account but by now the amount was $135.00 I had screwed up and did not get a confirmation number for that transaction. So I went back online and checked my account...it was now $164.00. Since I assumed it was my fault I paid that amount and this time I made sure I got a confirmation number. I then e-mailed Kohls back and told them I wanted my charge card and my account closed as I felt the charges added to my account were not justifiable. I was told that I would have to call collections to get my account closed. After reading all these complaints I'm wondering who this can be reported to because I believe this is some serious bilking of the public. I'll never shop in Kohls again and I'm going to try to clear all my information online because now I don't trust them at all.

This whole thing makes no sense at all. First of all, a Kohl's Card is a store credit card. You open them, you don't "purchase" them. That right there tips me off that you don't really have a firm grasp at all as to what you're talking about.

Now, let's try to follow this... You bought something, and went to pay online. You paid early, received confirmation, and later, checked and saw the charge was still there? Another charge was there? What? The person you spoke to told you you'd entered your routing number wrong? When was a routing number entered? When you signed up your debit to pay online? So it rejected the payment you made? Because you didn't enter your own information properly? And then she said you'd actually have to pay your bill and that you wouldn't be charged a late fee for your payment?

...It sounds like you screwed up your form, and when they went to charge your debit for the payment, it didn't work, so it was still unpaid, and you had to actually pay your bill. They didn't even charge you the late fee, when they could have. The only mistake they made was sending out the automatic conformation when your payment hadn't actually worked.

Could not get my $50.00 gift card from value plus on line!

You are a scammer. Bet you'll try to use this in court.

i have been in retail going on 22 years i hear stories like this often i never seen securty sit down and arrest anyone in random unless they have proof the lawsuit would be through the roof one thing i notice when you exchange the product you didnot say you had the slip of purchase and you had left your driver licence which leads me to believe you had no proof of purchase second if your husband was pulled in it because they had some sort of evidence if you are not gulity understand that you can be cleared mistakes can happen but in your description they had some on you also throughout the country there are groups who steal for a living some are gypies as seen in fla and yes in ga and yes they steal shoes do you know what is one of the most stolen items is costume jewlery which is less money than shoes when you say this sounds crazy it just another day and last to have a job in securty you need to have a licence and certfied by law enforcement i know this because my brother and me had to go throught this just to be bouncers for a club

#1 u do not need a drivers license for even exchange
#2 seccurity is not a rent a cop
#3 the store is not going to accuse u of being in a theft ring
#4 the reason the shoe section is always a mess because customers, like u don't put anything back where u got it from
#5 i hardly think your husband was charged for shoplifting, you have to be out the door with the item
HAVER A GREAT DAY!

The statement, "The store security does not mean he's a rent-a-cop or can't make the force. They are trained security specialists. He was doing his job." Is hilarious.
How do you think they become store security. That's exactly what happens. They CAN'T make the force and they want to become wannabe law enforcement in the special investigations unit. Oh! the authority at the Kohl's store must be intoxicating! some of them are downright drunk with "power".
Have you seen the movie Paul Blart: Mall Cop? although it's supposed to be silly, funny but I see a bit of painful truth in the laughs.
blues3531 you are wrong. When I did an exchange, they needed my driver's license.

Kohls does not need a drivers license to do an exchange. Only if you do a return without havin a receipt. I'm willing to bet you didnt even leave your license there but lost it somewhere else and then later discovered it in the week but failed to mention that in this story.

BTW there actually are clever little theft rings going around my Kohls. We know all about it but are unfortunately not empowered enough to do anything about it unless its blatant putting in a back and walking out (which its not).

Haha...Nonnie, Kohl's doesn't have an exchange desk. We have Customer service and the POS. We encourage the customers to go and find what they'd like to exchange their items for on their own, and then bring it up to us.

I apologize for all of your inconveniences, ma'am. This does sound like an overworked LP officer to me. I know my store's been quite busy the past few days, trying to get everyone all ready for school and what-not. I can assure you that our shoe section looks probably exactly the same. It's so hard to keep up with it.

I hope that everything works out for you in the end!

I've been a customer at Kohls ever since it came out. I haven't had any disappointments with Kohls yet until today. I have been looking for some trapper hats/beanie for my cold weather collection. I happened to see this really cute beanie on Kohls' website but this item is no longer available online. So I called up the nearest Kohls' store to ask them to look it up for me. This customer service rep put me on hold because there was 4 people waiting for her. Her name is Brenda by the way. Okay, that's fine. I don't mind. When she came back, she was laughing hysterically. I wonder what was so funny about me being on hold for 10 minutes. Anyway, I told her the UPC code and asked her to look up which store has the item. She told me Santa Ana store has one. Then I told her to transfer me to the department so I can ask somebody to look for it and put it on hold for me. She refused and said "it's only a beanie, and it's on clearance, we don't ask our associates to look for clearance items like this. They have better things to do. If you want it, you have to drive to the store yourself and look for it yourself." I was like, WTF? Why would I drive all the way to the store to buy a beanie that I'm not sure it's even there to begin with? Isn't that the reason why I called first to make sure it's there? Hello, ###? So I told her that I wasn't asking her to look for it, I wanted her to transfer me to that department, that's all I was asking. She again said, "No, I will not transfer me to the department. You have to drive to the store and look for it yourself." So I was like, "Okay, so can you transfer me to the supervisor instead?" She put me on hold for the supervisor, supposedly. I was waiting and waiting forever and no one there. So I hang up and redialed and she was on the phone again. I asked her happened to the supervisor, and this time she managed to put me through. I'm not sure it's the real supervisor or not but his name is Shane. I explained to him what happened. He was like, "oh ok, so what is it that you're looking for again?" I told him I was looking for this beanie and he immediately told me that the whole store doesn't have any winter items. He insisted over and over again that his store doesn't have any beanie. For some reason, I can't seem to believe that.

It seems to me they don't want to waste time looking for small items. Maybe if it were a 2-karat diamond ring I was looking for, I would have had more help. I actually spent a lot of money on Kohls over the years. There were time I bought big ticket items and there is time such as this when I'm only focused on a specific item in mind. Regardless, whether assisting customer with small help or big help, it's good customer service. So what if I'm looking for something $10? Next time, I might buy something $1000. You never know you you offended. So they don't want to look for a $10 beanie for me and ask me to drive to the store to look for $10 beanie, why would I do that? I don't mind driving to the store for a $10 beanie if it's going to be there waiting for me. But why would I drive to every Kohls store to look for a $10 beanie? Which is more convenient? Me wasting time and gas money to drive to the store to look for $10 or Kohls for wasting maximum 5 minutes to look at the hats department and let me know whether they have it or not?

I'm discouraged to buy anything from Kohls ever again. Even if I buy, I'll make sure I buy something that's $5 or less and it's better worth every single penny. Thanks Kohls for having such a rude and discriminative customer service practice.

That sounds consistent with my experience as a seasonal hire.

As for the person saying the POS system is "self explanatory" and "common sense, " I wonder if you actually were in that position before and are just all talk, or perhaps you're a luckier regular employee who got the full training, or a bad employee who doesn't care if you do things right.

Are you really suggesting that it's common sense to know the specific policies, even differing store to store, for example if someone is paying by check as far as stamping it with the machine, how the keyboard functions may be different in one location from another; how to contact a specific department (usually unavailable) for an item without a UCP; how to answer questions about specific locations; how to keep an angry line waiting behind an unruly customer like the one just mentioned, even when you are directed to wait for a supervisor who is unavailable for an unspecified time; which coupon specials are in effect each week; the ridiculous pressure they put on cashiers to sign people up for cards and email lists as if we are responsible for whether people actually decide to do it; even the regular process of putting cash in the register and collecting it at the end of a shift or during one; these are just a handful of the multitude of things a cashier had better do right, so I'm in disbelief you question the idea of having it written down somewhere just to study,

I for one am glad to be out of that situation. The seasonal hire situation in this economic crisis is very close to legal slavery, disallowing so much as a drink if it isn't in your 15 minutes for a six hour or less day, half an hour for longer in a location that is at least that long away from any decent place to eat, forcing one to eat in that horrible break room with refrigerators loaded with rot. And keeping one's belongings in lockers that contained god-knows-what before it was assigned to you.

With regard to this ability of stores like Kohl's to get away with such activity, I hope when the economy finally improves, that their own fifteen minutes will be up.

I recently had a situation take place at Kohl's where a customer came up to checkout and I asked her if she was going to be using a Kohl's charge today, she said "no." So I asked her if she would like to sign up for a Kohl's charge and she said "Well do I get anything off if I do"? I said "Yes you will get a percent off." So she said OK and than I asked her to fill out the application. Upon completion I asked for her drivers license and she asked why? I told her that I needed to verify who she was for her protection. Once it was approved she asked so this is a credit card, I said yes but only for Kohl's Department stores. She than got very upset as she said she thought it was just a "Coupon Card" when she clearly knew that it was a credit card from our conversation and just by the simple fact that she had to fill out an application with her social security number. So she complained and I had to write a statement which I was only provided a piece of lined paper and 5 minutes to do so. The HR lady at my store said that she was going to submit it and that I had the potential to lose my job over this. I did everything to ensure that the customer was satisfied however I was manipulated and tricked as all she wanted to do was get the 30% off and then make a scene to make it loOK like she did not give consent for it though she signed?

What do I do now?

I pay my bills on time first of all..but I question the practices and company polices about Kohl's charge and applying late fees without contacting the customer for no reason other than late postings by Kohl's credit. I will never step inside Kohl's ever again.. Customers Beware and check your on-line Kohl's account frequently and you will see what I'm talking about.

Further more I think the reason I was treated poorly is because I am black.

Don't be alarm, but this statement above me is posted by another impersonating Lauren Hill (click on the name to see the date the account established) This individual wants to spam my topic, therefore he created an account for it
"Further more I think she was laughing at me because I am non Caucasian. I think she did not want to look up the clearance item for me because I am non Caucasian. This is clearly racism and discrimination."

You need to grow up whoever you are. It's very childish and disrespectful to spam and impersonate another user.

Kohls dept store in Menifee, Ca in Countryside Market . My husband and I were in the store yesterday and what a stinken mess there was, clothes thrown on the floor in piles, merchandise was in the wrong spots, needless we walked out without buying any thing. Our suggestion is to stop sending so much on advertisement and putting that money towards more personnel to keep the store in better order. Another thing we noticed that there was very few customers in that store at the
time and honestly they probably felt as we did.
Bammapapabear@yahoo.com 2/15/11. Marie Smith

I work at a Kohls in New York and I assure you, if I am rude to you, its not racial profiling or age discrimination or anything of the sort. I'm not saying that every store associate all over the world is friendly and helpful, but I try to be. Kohls policy is Every Customer, Every Time, Every Store... could be mixed up on the order but its been awhile since I went through orientation. You guys may not look at it this way, but I see a lot more rude customers than I do rude associates. If you're going to be mean and nasty to us, yeah, we're probably not going to go out of our way for you. At the same time, with friendly people I will do everything I can to make their day better, including offering them coupons if they're applicable and they dont have one of their own. I'm not saying that every single customer service representative is like this, but from my experience, the more friendly and easy going you are with us, the more friendly and helpful we will try to be for you.

I disagree, Sotra. I feel, and perhaps this is just my store, but I feel like we do a thorough job training our associates. Yes, some of them may be placed in locations and jobs they're not comfortable with, but we're willing to work with them. I know that one of our associates has moved around to many of the available jobs in the store. If you're willing to make an effort, Kohl's is willing to work with you.

Why would there be training materials for Kohl's POS associates on the web? What part of the job is difficult to grasp? It's very self explanatory. And what isn't explained is common sense...

I'm very confused as to what 'lack of training' you're referring to.

None of this conversation addresses the fact that Kohl's does not thoroughly train its associates for matters such as this. While you mentioned the corporate mindset composed of greeting customers with a smile and the attitude of "Yes We Can, " you failed to mention that that is also basically the limit of the actual training process. After that, people are usually just put on registers or whatever other function in the store they are assigned, and left to figure it out for themselves and learn from their mistakes, as the cashier in this account may have been. Note that I say "function in the store they are assigned" rather than "are deemed fit for." What I mean by that is this: I have tried to find POS training materials for Kohl's stores on the Web, hoping that past employees disheartened by this lack of training might post it for newer people in the same situation, but unfortunately I have not seen much information about the POS system, but more representative of what I've seen has been the suggestion that Kohl's management deliberately puts new employees in situations they are uncomfortable in, one past employee even saying as a way to rule over employees through intimidation. I don't say it's entirely true, but I have had some experiences as a new associate that are consistent with that assessment.