Kohl's
Reviews and Complaints

Date of incident: Mon JAN 30th at 8:55am I was sent an email to ask me to fill out a survey and I would get a free Ninja Air Fryer...

I was just sent a survey to answer and to gat a free Ninja air fryer...I completed the survey and hit send me the ninja air fryer...

I do not want it..

It has only been 15 min, so please refund my shipping fee of $6.99

Mary Armstrong

[protected]@aol.com

[protected]

Please confirm you canceled this by sending me an email.

i will stop shopping here also i bought 3 sweatshirts for 14.99 and they were too big wanted too exchange for small and they were not in store so i tried on line, was told i could reorder them for 40.00 each are you kidding me,is it my fault the store did not have them in stock? customer service is so bad they wanted me to pay 120.00 i purchased them at 45.00 they lost a customer well i did have 30% coupon when i bought them after i said i was not going to order for 40.00 each when i paid 14.99 they said they would give me the 30% WOW 01/21/2023 order # [protected] [protected]@yahoo.com

On 1/6/23 I order an E-gift card for $100 to be delivered to my daughter for her birthday. She never received the E-gift card. I went through your Ask Us process and have not received any satisfaction. I then spoke to your customer service department and was told the E-gift card would be re-sent with ref#[protected]. The E-gift card still was not received. Again, I contacted your Ask us service and was informed that the order would be cancelled, and I would get a credit on my bill. Still, this was not resolved. On 1/18/23 I again spoke to your customer service representative and was assured that my order would be cancelled, and I would receive a credit on my bill Ref #[protected]. It has been over a week and still I see no credit on my card ending in 9005. I don't think I'm asking for anything out of the ordinary, I just want my account to be zero since that is the only purchase on the account. Please be advised that I will not be paying my bill for something that has never been received. Thank you for your prompt response to this matter.

Hi

Please can i discuss my recent order and the problems that i have encountered

Whilst in Florida over the Christmas period i purchased a star wars tee shirt from your online shopping which was ordered through my girlfriend (order number #[protected] order date 26/12/2022) with a delivery date of Dec 30- Jan 05. Which was within plenty of time for delivery/collection before i left the US to travel home but unfortunately the tee shirt arrived Jan 10 over 15 days later from purchasing and 5 days over the estimated delivery time.

The problem we have now returned back in the UK, as we arrived home on the 7th of January and my tee shirt is now stuck in Florida somewhere, I'm not sure it's been delivered I've contacted the park manager and am waiting for them to get back to me to clarify if it's there. And if it is there, then i have got to try and get the tee shirt resent back to me in the UK, Either way I've majorly lost out as if it's not there then I've not only lost my money and the tee shirt, and if it is there then I've lost out the postage cost of trying to get it reposted back to the UK...

Please can you contact me to advise me of how we can resolve this situation, either can you resend me a tee shirt to my UK home address, or refund me and compensate me for my loss and inconvenience

Thank you in advance and i await to hear from you

I had proof marked down PJS today & when I checked out the lady said I still owed $8.00 I said The PJ are only $8.00 she said they're $14.00 I said The price said $8- she said there are two prices $14 & $8- & I know I'm only to pay the lower price So she got Snarky & said ok - I feel it was very rude of her to treat me that way & try to get me to pay more than I should have. I'm a grandmother & it was embarrassing.

I shop at the Erie, PA store.
Three times in the past month when I went to the store to use my Kohl cash and/or rewards coupons, I’ve been told there is a zero balance. Once I received by email and 2 others I received by mail in a Kohl mailing. With each one, I was told they weren’t any good. They make you feel like you’re trying to pull a fast one. The one I tried using today I just received earlier in the week.
I said to the cashier. Seriously, this is the third time this has been done to me. The manager was at the next register and didn’t bother to come to see what was wrong. I just left the coupon and walked out.
I will be calling the corporate number to close my account that I’ve had since the store opened in Erie.
I don’t need this aggravation. Don’t offer rewards and Kohl cash when they’re not being honored.

I went to purchase Men's Dickies Perforated Indoor/Outdoor Clog Slippers. The cost was $21.00 (on sale) and the "original" price shown was $42.00.

When using the 20% off coupon, the cost came to $16.80 ($4.20 savings). Then I go to use my "bonus" of $15.00 Kohl's cash and the price should have come to $1.80 (+ taxes). However, the price shown was $4.80 (+ taxes).

I was informed that Kohl's applies the consumer's "bonus" Kohl's cash first, then applies the 20% discount; thus making the consumers have to pay a higher cost for the item.

Kohl's cash is considered a "bonus" to apply to any items after the fact, so this is a scam as the consumers actually lose out on the full "bonus" of Kohl's cash.

How is this legal...

There are only two places to shop for women's clothing in our town - your store & TJMaxx. Well, only one now. Your clothing is cheap-looking and cheaply made. Quite frankly, I have never seen such a horrible collection of women's clothing in one store. It's a shame; at least I could purchase something when you carried the line 'Chaps', but since you discontinued it, the few items I do buy are men's hoodies (or something drastically reduced that is 'passable'). Wow, what a shame - even Sephora can't save you. Not only is there sub-par merchandise, but the store is messy - clothing thrown on counter/floor.

I used to shop at your store; I don't know what happened. I wish you could make improvements, so that I could, once again, shop there. Can't believe that this store is doing well. At least I've saved some money because of the deterioration of your store. Good luck. Just telling you how not only I, but also all of my friends, feel. Changes need to be made.

So on 12/6/22 i had bought a mens tek hoodie it was to big just wanted to exchange it-but the stores here in idaho are all out. Okay so you can go on line and buy it at $35.00 get one half off no thank-you. So i called 3 times the first person said that they would e-mail a 10.00 coupon because you had to pay8.95 shipping [censored] no way for a sweatshirt are you crazy.So i called nampa kohls the gal i could of slapped her big time. You just lost a customer and i'm not the only one. Not happy with you people by any means.

I had to make two calls because your customer service would not listen to me. I cannot register my card, essentially it is no good but you sure took my payment. My birthdate is wrong and yet you were able to charge the card and take a payment. I tried to register my card and it does not exist. It took 45 minutes of my time finally for them to tell me my birthdate is wrong. On top of all of this, they won't fix it unless I make a request my mail. I am very angry about this whole thing. If they had listened to me from the beginning this would have been fixed already. No, they had me keep going to the website to register my card even though I kept telling them I had done that at least 10 times. I want you to fix this! I am not sending you a mail request, you can do it by this email. If you can't help me, I am will be sending the card back! They didn't even tell me what the wrong birthdate was! Please send me an email at [protected]@yahoo.com so we can rectify this matter. If I don't hear from you, I will assume you will not help me and don't want me as a customer!

Sincerely disgruntled customer

Lorna Meyers

On 12-26-2022, had n my cart an order for 1 par of Big & Tall adidas Essentials 3-Stripe Fleece Pants, size L/tall pants.

I did not place the order that day. The next morning this e-mail was in my inbox:

From: Kohl's

Sent: Tuesday, December 27, 2022 12:04 AM

To: [protected]@midco.net

Subject: Don't forget! You still have something great in your shopping bag.

We held on to these for you. | View in a browser

VICKIE DOYLE

REWARDS ID: [protected]

Sale $37.50

Regular $50.00

Big & Tall adidas Essentials 3-Stripe Fleece Pants

SIZE: L tall

I went ahead and placed the order but did not receive the sale price.

I contacted Customer service and was told that that coupon didn't apply to that brand. She offered and sent a $5.00 "in-convince" Kohl's cash offer.

I have read and understand your exclusion policy, however, this was an e-mail for a sale item not a coupon. The customer representative suggested that this could be a fraudulent e-mail, however, when I clicked on the e-mail it took me to my Kohl's account. I don't believe it was fraudulent, but now I will be suspicious of e-mails sent from Kohl's.

I purchased christmas gifts online (with plenty of time to arrive) and they are stuck with UPS. I verified this with UPS.. they cant locate the package. But the not so helpfull customer service staff (2 online chats - 2 phone calls) told me i had to wait until the 27th to see if it shows up.. even though i have already done their job for them and confirmed it is lost. I called my local Kohls and a manager told me I am basically out of luck and customer service for online purchases is a joke. I WILL NEVER SHOP in the store or online again. RUINED MY CHRISTMAS!

I ordered a robe as a gift for a friend who was in a rehab facility. It was way too big for her. I called Kohls and asked how to go about doing an exchange. I didn't want to have to pay more or pay for shipping. The original order was over $49, so shipping was free. I know they do free shipping to the store. I was told to bring the item in with the original invoice. There was no invoice in the box. I eventually found it ON THE BACK OF THE MAILING LABEL. It lists only the full price of each item. That was $54, but I paid $21.99. So, the person on the phone at our local store told me to bring it in with that ‘receipt’ and that I should first check to ensure it was still available, which I did. Now, mind you, we live in northern Minnesota and I went there on a horribly snowy day. I have a handicap license plate because of my bad back problems. Customer service is in the far back of the store. I trudged through the snow, on slippery floors, got to the back. The man tells me I have to order another one in the correct size from home and then bring it in and they will do a return on both items, then re-sell me the correct one at the discounted price. Not happy, I went back home with my package. Got online again, tried to order again, to be shipped to the store, since I’m going to have to go there anyway to return it. I don't need to be carrying 2 big bags in there. It won’t give me the option of shipping it to the store. I tried to get an answer on a chat, but there was no correct selection and no option to speak to a real person. The best answer I got was that I would have to place my order in a kiosk at the store in order to have it shipped there. The customer service person should have told me that. Three different answers and still nothing accomplished!

I ordered 4 items on Kohls.com, spent $450. This purchase awarded me $105 in Kohls cash. I then made a purchase and used $90 of my Kohls cash. They were all the same item that I was hoping to give to several members of my family, including myself. Unfortunately, they did not function as I would have liked so I returned the items to a store. all items were returned. 5 items in total. Kohls only credited my account $353. So now I have a balance on my credit card to pay and have nothing to show for it. All items returned, nothing to show for it and I am in a deficit. How is that fair?

Paid my kohls bill.. They sent me another bill saying I owed the money yet. They said that I had sent the payment but due to my account info being wrong it wasnt paid. On the second notice to pay my bill, I called them to find out what was going on as I had paid it... Thats when they said that it hadnt went through, they dont bother to write about the wrong account info but they sure as hell wrote about the late fee that wasnt warranted. If they had the wrong account info on early payment why didnt they write about the account info? They sure knew how to write in reference to the 15.00 late fee... Im done with kohls... I will never buy from them again!

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To:[protected]@yahoo.com

Sun, Dec 11 at 1:21 PM

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tytyhtuht

𝗞𝗼𝗵𝗹𝘀 𝗗𝗲𝗽𝗮𝗿𝘁𝗺𝗲𝗻𝘁

[protected]@portalscort.com

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I just lost $75.00 in Kohls cash for being a day late which is insane. AND the rebate for the toaster I just bought is all screwed up so that's not going to haopen there goes $14.00. And don't get me started on 1 person in the service dept at this time of year when there are 5 people doing online orders at once. I am done shopping here. Nothing but the run around.

Kohl's was very unprofessional when it came to my sexual harassment. I was even pinned up against a wall in the breakroom and felt up. Another time my behind was smacked and grabbed. All on camera.

Then when I reported it, I was scolded and reprimanded as well. Then in the break room he was sitting at a table with people and they all kept laughing while looking at me and writing things on a pizza box. After they left, I grabbed the pizza box out of the trash and it had all kinds of profanities written about me. So I hid it in my locker and showed it to the manager later. Her only form of action was to move me to day shift instead of overnights. They also gave me a $1.00 raise and promoted me to a children's sales supervisor position. He continued to still work there. The managers treated me rudely because of that and other employees resented me because I was promoted unfairly. I eventually left my job at kohls because i was so uncomfortable. I was so young and naive at the time, I didn't know how wrong Kohl's had treated me. I still suffer from trauma of thinking about it, it might even be ptsd because it's been 10 years or so. I feel like Kohl's had abused me more than that guy did because they handled it so poorly and victim shamed me. As I got older and more aware of what kohls had done, I thought of reporting the company but I think the statute of limitations has run out. I see kohls also pretends to be big supporters of NAMI, like they are mental health advocates. That makes me feel sick to my stomach thinking about that. It's such a lie. It feels good to finally speak up and share my story that Kohl's try to brush under the rug. Hopefully my speaking up allows others to speak up for themselves no matter what Kohl's does to silence them.

How can you heal the damage that's been done to me emotionally by Kohl's?

I was just a kid working at Kohl's as one of my first jobs. The damage that was done has stayed with me all this time.

Three times in the past couple of months, the cashier advised that I was just short by $3.00 to $5.00 to receive another $10.00 in Kohl's Cash - AFTER she had already finalized the sale!

It would seem customer-friendly to advise of this BEFORE the purchase is finalized. Please note that only one cashier had advised that an additional $2.00 purchase would earn another $10.00 in Kohl's Cash.

Please respond to my concern.