Kohl's
Reviews and Complaints

Review for Kohl's - sunset valley in Austin, TX

Is there a way to give -ve stars? I am so pissed to even give 1 star to this place. I had one of the worst experience in this Kohl's recently. If you are shopping or planning to go shop here, you should read this. I bought a sport jacket for my wife and went to the counter. I had a $10 off coupon that I had got by mail recently and I presented that. When the lady (lady1) behind the counter saw that she immediately said to me you cannot use this coupon again. I was confused when I heard that. I have never used a coupon at this kohls or any other kohls before. This was the first time I am using it. So I told her I am using this for the first time. And then she goes "no you have used this before. our security cameras have caught you using this before". WHAT? I was completely appalled and enraged hearing that.

I was uttering words like atrocious and ridiculous and asked how she can make an outrageous claim like that? She was answering as though I was lying, what a repugnant behavior from her, i was still in shock. Now she was making sign language with another counter lady (lady2) and apparently it was lady2 who was feeding her this crap. I demanded an apology from lady1 for her actions and she started rolling her eyes. The lady2 was mostly avoiding looking at me and I think she made a mistake by confusing me with someone else. And by now she started realizing this and turned the other way starting to service other customers. Now, lady1 understood that she has no support from her coworker, but still was unapologetic. I asked her that I see the manager, and manager came and she immediately accepted the coupon and asked lady1 to process the sale. But I still wanted an apology and none of them had any sense of remorse/decency to say sorry. I asked the manager that "are you all calling me a lier?" and if not you have to apologize for this nasty treatment. The manager said we are not calling you a lier but we also cannot call lady1/2 lier either. WHAT? how can both be true? ... at this point lady1 had no nerve to look me in the eye and talk .. and I was standing there hoping that they would express some sort of regret .. but nothing, absolutely nothig from them ! I asked lady1 "well, what do u have to say?" and now she started changing her tone and saying that she was not at fault and it was lady2 that made her say those things. Anyway, I paid and left still feeling utter disgust at the way they treated me ..

Now looking back, I am wondering did I do the right thing? did I let them go off easily? should I have made a scene? can I complain this to police, since this is clear case customer humiliation ... what would you have done when faced with this? My wife says I shoud not have bought the jacket and should not have left until they had apologized. I think buying the jacket was the right thing because I never did anything wrong and I had every right to buy it, but I should have persisted in my demand for apology. I am mostly an easy going guy and I try to forgive/forget and move on, but this still bugs me ..

Kohls should be ashamed for having employees like this. I hope this serves as a warning for others. Do not let any of these counter people to ill treat you and make sure you do the right thing.

I purchased dinner and lunch plates on 11/8/2011. i got to the register and paid with a $100. american express card, plus $30. Kohls cash, plus a $5.00 kohls card. The plates rang up at regular price and I told the girl that the plates were on sale. She in turn called for someone in houseware to check and that person returned a call saying the plates were not on sale. i bought the plates anyway. On 11/9/2011 i returned a defected plate and picked up another one and noticed the plates were on sale, so i went to customer service with my receipt and told them. they did make the return and the adjustment, however, she claims she had to put the money back on my american express card and said it would take 7 days before the money returned to my american express card.

Ultimately what has happened is that there is not more money on my kohls card, then there was the previous day. I used my american express card to SAVE money at Kohls. So even though i will ultimately get my money back on my american express card, she told me that i can’t use my AE card to pay down my kohls card. So for something that was not my fault, it wound up costing me more. the purpose of me using my gift card, was not to have a higher kohl’s balance. I don’t understand why she just couldn’t deduct the 30% sale from my kohls card. i’m very upset, i am not made of money!

At a hotel last weekend our vehicle along with 7 others in the parking lot were broken into. We had merchandise taken that was purchased on our Kohls charge as well as on American Express. While American Express offers a purchase protection plan free of charge and we our card is being credited, Kohls does not. Although the 5 representatives I spoke to at Kohls were all very nice, none could offer any type of compensation other that 30% off a re-purchase, which I often get anyway. When I was asked what I wanted and I suggested a gift card in any amount, I was told they could not do that.

I have been a MVC Kohls customer for 8 years. Because I love Kohls merchandise and prices, I will continue to shop at Kohls, but it will now be much less often. I was in your Kohls store located in Port orange yesterday and was about to make a purchase. I thought gee, I don’t have a charge card so maybe with all the bargains going on I should get one. I have excellent credit and never, never, before in my life have I been denied a credit card. I was shocked and put out. I was holding up a line and everyone around me was aware of my problem. How embarrassing! Why in the world didn’t they just send me to the office to take care of the matter insead of leaving me in that line with everyone getting backed up and getting angry at me for holding up that line.

After I made the purchase and was denied I tried to get answers as to why and no one could help me. I went to the service desk and they let me use their phone with a direct line to the main service department. They couldn’t help me either. I was told someone would contact me within a few days. That is not what I wanted to hear……So I returned my merchandise, told them to forget my application for a charge card and don’t bother me again. I do not like giving out personal data when it is going to sit in some bank station on some computer where who knows what will happen to it. But I do want an answer as to why I was denied and I don’t want to wait for some stupid mail letter.

Recently shopped at Kohl’s and this is not the first time I have been totally confused..they place there sales signs on racks that are not actually on sale..but below the item and confuses people..I thought one item was on sale when it was actually the item above it..I wasn’t the only shopper..noticed the lady in the next aisle had the same problem..the item that was actually on sale had a bar in which the sign could be put on..but no it was on the item below …don’t know why they do this..but it is time wasting and a pain in the ****, working in retail for 27 years and have never figured out why they can’t get the problem fixed…

I do love the store..but this is very frustrating to say the least..especially when you have spent hours looking and thought you had what you needed…

I love kohl's! I like shopping there alot but last week i went to buy things for my baby. But sadly i found these employ's.One of my children sadly let go of a toy and dropped it on the ground and one of the employee Marisol was very aggressive with my child that he dropped that toy! and he is only one what does he know !When i saw that she yelled i my son she gave me a nasty look so i took my child away ! so then minute later i ask her for a shirt size for my child and i asked her if she can help my find the size i was looking for, and she talked to me with a very high voice very aggressive, and she told me "Why are you asking me all the sizes are out here just look for them" and then she walked away so i didn't bother her again! Then i walked to the part of the store where they sold house things, i again found another employee named Janice and i asked her for the price of a bed, Vera Wang, and she told me that 'She didn't work in this area so i had to go look for another person" So what i did just left everything that i was going to buy and left! i was mad of how she and the other woman answered me.Sadly i don't know why they even hire these kind of people at that store!This store is located at Santa Clara, Ca..

I purchased 2 pair Levi 517's Boot Cut from Kohl's on-line. When we received them, the right leg is 1 1/2" longer than the other. Now, we have to return them to Kohl's which is about 6 miles form our residence and then I can't get the 517's as they don't stock them.
I wrote to Kohl's and Levi's. Kohl's has not responded and Levi's said they would pass the information along to management!
Now this is what I call customer service. I will never purchase another item from Kohl's or Levi's!
If they would have them manufactured here in the United States, maybe we would get better quality. They are charging us an arm and a leg for their products now and for what?

For Christmas i received a beautiful diamond ring from my boyfriend. When i went to go get it sized it was 9pm. The store does not close until 10pm, i work in retail and in my opinion and I'm sure may others, customer comes first. The lady told me she would not have time to size my ring, and called over the phone to complain to a different person that she needed time to close when it was an hour before close? I did not understand it i left crying because of being stressed out by the lady working. I went back on a different day made sure i had a good solid five hours before close, the lady who sized my ring was very sweet and it took her no less than 10 min. Really bothered me that some lady made me leave crying because of how big of a B she was. The ring takes 4-6 weeks to be sized, after waiting over 4 weeks i called back to check in and see how much longer. The lady was rude to me in telling me she could not do that unless she had my receipt in front of her. When i told her i had it in my hand and could get whatever off of it she need, all she said is well i am gunna have to call you back very rudely, then never called back that day/night. I received a voice mail on my phone saying the ring was finished the next day! When i called Kohl's back the lady said "well do you want me to like check in on it or something" she made me feel like i was dumb and took like 10 minutes just to re assure me that it was. I love Kohl's never had a problem before this but I defiantly will not be shopping anywhere that the workers are going to be rude to their customers.

Everything I have ever got from here falls apart! I also use to work for them and you really don't save anything. They jack there prices up and then put it on sale so when they tell you you saved so much you think you got a deal! Well you didn't there jewelry there is also very cheap quality. I got a gold chain and the first time I wore it my neck broke out! It wasn't real gold! And the management there is very shady! Ppl will work there and leave cause of management! They go threw ppl like crazy. This is the worse kohls ever! And Chad the store manager is fake!

I ordered five Ninja 1100 blenders on 11/26/11 as gifts at Kohls.com. The items were suppose to deliver on 12/8 - 12/16. They notified my on 12/10/11 that they are out of items. I was very mad because if they told me earlier I would have bought some other retailers. This is totally nit right. I lost my sale price. I had to pay more and pay for shipping cost on top. They just kept apologizing but did not offer me alternatives to solve the problem. Not happy and it was wasting of time.

I placed 2 orders with Kohls.com. One was on 11/23/2011 (Order #[protected]) and the second was on 11/25/2011 (Order #[protected]). Bothe orders placed were over $50 so I was due to receive $15 in Kohls cash for each order for a total of $30 in Kohls cash. I did not receive my Kohls cash. On December 6, 2011, I contacted customer service via email to get help with the issue. I received and email back from "Adam P. eService Advocate" stating, that he would resend my certificates, and if I did not receive them to "If you still have not received your Kohl's Cash, please reply to this e-mail so we can resolve this issue" I did not receive so I recontacted, and have since emailed back with "Jason L. eService Advocate" and "Latoya P. eService Advocate" neither of them was willing to honor what Adam P had agreed to and resend my certificates. Both offered to credit an order for the amount, after I placed it. The issue with this, as I explained to Latoya P via email, is that for me to place an order, and then be creditted, I would have to lay out additional monies to do so. In these tight economic times, especially around the holidays, it is tough to scrape out and extra $20, $20 or $40 to hope it will be timely reimbursed, especially when Kohls.com has already not delivered on what Adam P said he would do.

When I fell into financial difficulties as a result of suddenly finding myself unemployed, I asked Kohls about a hardship program that would allow me to make low payments until I was back on my feet without having to close my account. I was approved and was informed that I could resume using my card in Decemeber 2011. I landed a job in Nov and began looking forward to making a few small purchases for Christmas gifts at Kohls. When my card wouldn't go through, the sales rep phoned the toll free number for me. Well, the person she spoke with said that the account had been closed in August! Yet, I never received a letter or email stating anything about it at all! I phoned the toll free number myself and was put on hold for at least 20 minutes before the next person returned and said the same thing! Kohls will LIE to people in order to make certain they get paid back rather than be honest! This is the WORST store to get a store credit card from. I'd rather rely on major cards!

Yesterday my two year old daughter and I went shopping with my sister. During the time we were at the store I continuously asked my daughter to sit in the cart.I told her she needs to stop trying to climb out because she could fall and get hurt. As my sister and I were getting ready to check out(taking the items we had picked out of the basket and onto the counter). My daughter decides that she wants out of the basket. As my daughter was trying to climb out she fell onto the hard tile floor and hit her head. Resulting with a instant goose egg. I am NOT blaming the store what so ever. Yes, children will get hurt.I feel awful ever having to see my child in pain and knowing that I could have prevented her fall by simply having her by my side(WHAT IF?... I could have done this differently). The sales clerks that were around did their part in calling for medical attention, ice pack, and the store manager. Knowing there was a hurt child the manager arrived slowly(dragging his feet) he then went to the check out lane across from us and started grabbing merchandise, as if he were going to put it away. We asked for an ice pack. So the manager then SLOWLY walked to get an ice pack. By the time he returned with the icepack, my sister had enough time to RUN to Red Robin across the parking lot for a bag of ice and back by the time we received the icepack from the store manager. As soon as we got the ice my sister drove us to the hospital. I thank God that my daughter is fine. In fact, by time we entered the hospital my daughter had stopped crying. It was and is a big annoyance how the store manager, Steven had reacted to the situation. Common sense: it's a big deal when anyone hits their head. The possible results from head trauma are extremely serious.

I returned some items from last year to Kohl's dept store with my receipt, that I had purchased on my credit card. The associate said that she had to process it as a return without a receipt and have the corporate office issue me a check for my refund within 7 to 10 days. It took almost a month to receive my refund and it came in the form of a merchandise credit. It took me half a day of calling around to get the issue resolved and I was rudely hung up on 3 times by the corporate operator in the process. I finally called the store mgr and will have to now go back to the store to cash in the merchandise credit to get my refund back. Kohl's claims to have no hassle refunds, but they are nothing but a hassle. They also have the practice of not putting prices on their online invoices making it a hassle to return things in the store because they don't know what the online price was. I am done with Kohl's and their rude employees, poor customer service and hassle refunds.

At a hotel last weekend our vehicle along with 7 others in the parking lot were broken into. We had merchandise taken that was purchased on our Kohls charge as well as on American Express. While American Express offers a purchase protection plan free of charge and we our card is being credited, Kohls does not. Although the 5 representatives I spoke to at Kohls were all very nice, none could offer any type of compensation other that 30% off a re-purchase, which I often get anyway. When I was asked what I wanted and I suggested a gift card in any amount, I was told they could not do that.

I have been a MVC Kohls customer for 8 years. Because I love Kohls merchandise and prices, I will continue to shop at Kohls, but it will now be much less often.

Kohls (expect great things!) NOT. Kohls is manipulating you and their customer service is lousy and here's my story. Have you noticed everything is always on sale (in reality everything is overpriced then put on sale which is the regular price at most other stores). Kohls gets away with this by adjusting the price up and down by a dollar or so. I recently tried to place on order at Kohls.com and apply my Kohls cash coupons each for $15.00. The website accepted one of my coupons but would not accept the other so I contacted Customer Service. The girl told me "sorry" it's not a valid Kohls Cash number. I asked to talk to a supervisor. She said "sorry" it's not a valid Kohls Cash number. I told her it was, I'm looking at it! It's been run through the register and has a validation code # on it! She put me on hold then came back and said sorry, the clerk at the store forgot to validate it and asked me if it was really busy in the store when I was there! She asked me to drive back to the store and get it validated. I hung up and called their Corporate Office (long distance for me). I requested they call me back since I'm calling long distance and I want some real customer service and I want to place this order using my Kohls cash. You wouldn't believe what she told me. "I can apply your two $15 Kohls cash and you can use your "Yes" Pass for an additional 20% off of your purchase but I hope your order isn't cancelled". I said this is a Christmas gift, what do you mean you hope my order isn't cancelled. She said, "well if the total is under what it costs Kohl for the item, they might cancel your order. I couldn't believe it. I'm never shopping at Kohls again. I'm going to JCPenny's to buy what I was going to purchase at Kohls.

I was leaving the store with my mother after making a purchase. They asked me to go back into the store. I told them I did nothing wrong. They accused me of stealing putting jewerly in my pocket. I don't do it. I took them everything out of my pockets. I have sere asthma. and my mother was trying to stay claim or I was going to have an attack. The only thing I took in and out of my pockets was my inhalers. I felt so embrassed. I was so mad. A woman tried to close the door on my mother. He didn't say he was sorry. He was going to give me the managers name but not his. My mother got so upset, she started having pains in her stomach, and she has clitis. I used to love Kohl's. They had nice clothes. That I couldn't find anywhere else at good prices, but I do not feel safe there any more. Not when anyone can get falsely accused of anything.

I went shopping at kohls in Laredo Tx. I'm a very picky shopper I tend to take long when shopping. I was shopping for my myself and my family as well, I was shopping alone when Im at the men's section picking out clothes for my husband and find a kohls employee starring at me as if I were going to steal something! I felt so uncomfortable and walked toward the shoe department, and what do you know she appears there too! I was so upset I felt as she was being such a prejudice or stereotype! I finally went to the cashier to pay and then again she appeared! I ended up buying $300 worth of clothes. And was very close to just leaving and not buying anything at all! That was uncalled for and rude! If I were to have gotten her name I would of put it up in this complaint!

My wife has shopped at Kohls.com and at the retail store in Oxford, Alabama for several years. She bought some shoes online for one of our children, but they did not fit correctly. She took them to the customer service department, and had no trouble exchanging them. The lady at the customer service desk suggested that she put the shoes that were swapped out back in the Kohls.com box in which she brought them in. My wife carried this large box and her purse to the boys department to do some shopping for some jeans for our son. As she went to check out, this man stood and watched her check out. He did not speak to my wife until she had left the store. He stopped my wife just outside the store, and asked her if she had made an online purchase. She was scared, but she answered him "yes". He then asked her to step back into the store and pulls some i.d. card out of his wallet. He, as we found out later, was the loss prevention manager. My wife asked why, and he said "that he could not see her put the jeans back on the shelf in the video" My wife immediately dropped her box of shoes to the floor and told him to look in it...and to also look in her purse, and her jacket. She did not steal any damn jeans or anything else from that store. She was extremely embarrassed and upset to be accused of stealing from a store that we have spent THOUSANDS OF DOLLARS in the past 4 years with. We have filed a formal complaint, and will encourage everyone to NEVER SHOP AT A KOHLS location. We have cancelled our account, and will never shop there again.

Write your review, complaint or question here and add as much detail as possible so the Business you review can improve and reply to you.

We went to the Kohl's in Palmdale, Ca this Black Friday morning at 5am. We were finished shopping at 5:30am. Due to bad management resulting in confusing extreme lines, we did not leave the store until 7:30am. Two hours waiting in line! I will not be going back to Kohl's for next years Black Friday sales event. We visited several other stores, JCPenney's, Target, Bath Works, etc. None at the long lines that were so bad at Kohl's.
We should have just turned around and left when we saw so many people not moving in line.