Kohl's review: rude employees and unwritten policy! 44

I find this complaint interesting for a couple of reasons. First, I think that both employees probably did handle the situation wrong. However, did you ever thinkr beyond the "embarrassement" of your wife? What about the "bystanders" who could have been offended by going into a fitting room with a male in the same room? These fitting rooms are, as you point out, PRIVATE! Women, and maybe more importantly, MEN, do not want you seeing or walking in while someone is looking at their potential purchases. As I am sure you noticed, there are 3 sided mirrors in most fitting rooms...do you think they are there to make the rooms look bigger? Common, think of more than just yourself!

Surprisingly not allowing the opposite sex into a fitting room applies to every store nationwide even though it is not written everywhere. it's the same idea that guys aren't allowed into women's restroom..there are no signs saying no men/women allowed because it's technically common sense. the fitting room in department stores is limited to the gender of the department (misses dept is for women, mens dept is for men) you are in, which is why there are no in between fitting rooms or if there are there is a clear men and women side.

What a complete idiot!

Men don't belong in women's dressing rooms no more than they do women's public rest rooms! He is lucky he didn't go to jail for Disorderly Conduct or Disturbing the Peace. Furthermore after he was told to leave the dressing room and he argued about it, Trespassing after Notice might have been applied.

My question to the complainer?

Dude, are you stupid or something?

DAN

You are right, there are no signs showing mens or womens fitting room, or that only one gender should be in fitting room. Have you stopped to think about other men going into fitting rooms with their wives? Would you mind other men being in there when you wife is but for some reason you are not? My husband is 6' 6" tall. How tall are the walls of the fitting rooms? Going on your idea, no sign everyone welcome, trying on bras might become a peep show. Its bad enough when there are children in with their mothers and they are crawling around her room and you hear her say "DON'T LOOK UNDER THERE!" I am sure you are not peeking but with soceity today women can never tell what the "man just helping his wife" is really up to. My suggestion, pick out everything she wants to try on, buy it, take it home, have a fashion show, then return what is not flattering on here. Yes, the employees handled this very badly.

Common sense and decency dicate the appropriate behavior in this case. It was the women's dresssing room and you are not a woman, right? You do not belong there. Further if your wife is embarassed to show unflattering clothes in front of everybody, imagine how the other women in the dressing room feel when they are forced to show off their choices in front of you. Why are you forcing yourself into this situation. Surely you've ntoiced their is typically one big mirror and it is hung in the common area, where you are hanging out. Consider the good of the whole vs. the good of the individual. You are offending other customers just because your wife has some insecurities. The other female customers who in total spend more than you do, have their liberty compromised with your presence as they are unable to freely roam and examine themselvers in the WOMEN'S Fitting room when you are they.

I'd also question that if your wife already thinks the cltoher are unflattering, why is she showing them to you at all and why would she consider buying them?

Buying clothes is a comparitively simple decsion. Does your wife bring you to job interviews? To work? To buy food? Gas? If your opionion and privacy are so critical and your wife cannot make these decisions on her own, why not buy the clothes and have her try them at home? If you veto her choices, they can be returned.

As a woman, I would have been furious if you were in the dressing rooms. Commen sense (of which you apparently have none) dicate that men should NOT be in the female dressing room areas. Kohl's would have been more liable if they allowed you to do that and then fielded dozens of complaints about it at their corporate headquarters. In fact, they probably would have had a class action lawsuit. God knows what you were doing in those rooms and if your poor wife couldn't walk out to show you, then she should have purchased the items, brought them home and RETURNED what she didn't want. Both of you apparently have very poor judgement and Kohl's wins on this one.

This guys is a complete idiot! Stay out of the women's fitting room ###!

you people are all crazy. is it common for women to try on bras not in the fitting room itself? there's closed off fitting rooms, it's not just a whole big room where all the women change together and this dude went in. he's not going to see any of the other women. this guy is right. a women's bathroom is marked. if there wasn't a woman on the door of the bathroom how would you know? this happened to me with my 8 year old daughter this weekend. so not only did i look creepy, but i looked creepy in front of my little girl. if you're filing a discrimination suit, let's make it a class action.

ahh i spend thousands of dollars remark ive heard so often!who cares how much money you spend there..it doesnt allow you to do what ever you want!stay out of dressing room its uncomfortable for other women!

your an idoit. i don't care if there wasn't a sign stated no men allowed, have common sense. i hardly doubt that there was a loud BANG on the door. who cares that u are married 3yrs and in your thirty"s, does that give u the right to do what u want, also who cares how much u spend in the store, belive me 1 lost customer one gained. and for the associatesd who u said twisted her story, i don't think so, and n0 manager is going to tell u that they don't have time to show u the store policy, u should know better. what if there were young girls in there, i work at KOHL'S and if i ever see a man going into the ladies dressing room i'm calling security! also i think your wife can come out of the dressing room and show u what she tried on. get over it.

I rounded up my Kohl's payment, which should have left a .53 balance. When I got my next bill I noticed that credit balance wasn't there and checked my previous online statement. Kohl's had simply added a .53 charge to take my extra money! I just called and they'll reverse it, but if this is happening to all cardholders, I'm sure there's others out there who sometimes round up their payment.

I had a very similar incident at a Kohl's in Texas, what i find interesting is that none of the comments honestly address the actual issue that these dressing rooms are not labeled women or Mens unlike rest rooms as some people use as an example... on top of that in these dressing rooms there are separate stalls with their own doors for privacy. The fact that he was asked to leave is clear gender Discrimination. What if it was a father helping his daughter or a husband helping a handicapped wife does that change anything? I wasn't yelled at but the women that addressed me while I was bringing my girlfriend a shirt that she requested implied that i was a pervert and a pedophile for having been in the dressing room conversing for a whole 15 seconds with my Girlfriend. When we approached the woman who was the manager on duty at the time to resolve the issue she became extremely defensive and continued to point out the fact that she was protecting young girls and that I may be a bad guy. To the rest of the comments, wait until you are shamed and embarrassed by some woman you don't know for not doing any wrong and we'll see your tune change, the fact that you let your civil rights be trampled by Kohl's employees is ridiculous.

While it is true that the fitting rooms are not labeled, it still does apply that you should not be in the fitting rooms in the womens departments...

It isn't that we don't trust you guys, not at all. It's simply this: we receive complaints from other customers who are uncomfortable with men in the vicinity. I've heard all kinds of weird ones. Also? We've had couples having sex in the fitting rooms. It's for our protection, and for the protection of our other customers.

But you're right. We don't have labeled fitting rooms, nor do we have a clearly posted set of rules regarding the fitting rooms. I've often wondered why we aren't better organized in that way.

But long story short...please use your discretion, and your common sense. We aren't trying to be mean at all.

I recently experienced the very same situation at a texas kohls. And I will be following up with legal action.
These people have no idea who I am. And it is not up to me to accomodate other customers ( male or female )
It is up to the business to accomodate all genders, races, ethnicities and so on.

I was also told other customers were uncomfortable that I was in the private dressing room with my wife. Not my problem what others r comfortable with. Last time I checked, this was the USA and if there is NO POLICY that states NO MEN ALLOWED then I and my wife are adults and free to share the expierence of shopping, fitting and trying on clothes as we see fit.

Go to wallmart and u will find a central dressing area that is unisex and has full doors, complete privacy.

So it is time for kohls to change its dressing room design. And or provide gender specific rooms.

It was complety rediculous that we walked to the mens department and there were womens clothes not 20 ft away from the dressing room area in that department. We used that dressing area and no one had a problem.

My wife is a size 7 and very attractive, so dont flatter yourself and try and impose your will and inflate your ego by convincing yourself I am looking at you changing clothes. " get a life and mind your business"

Get a life

Maria new supervisor of LP at Kohls in Northern California is an abusive monster!

Avoid working here. This is a terrible place to work.

Round down if you're zeroing your balance. The .53 charge will fall off too.

I am sure on washroom doors there is no where that says you cannot go into the woman's washroom so do you use that as an excuse to go into the women's washroom. The reason they don't put a sign there is because they expect people to use basic common sense. Something even a six year old knows. Not their fault you cannot use your head.

Also you are another person that mistakes making you follow the rules as "rude" Then you get angry because you were asked to leave the women's fitting room because you don't use your brain. I feel bad for your wife.

In Wooster, Oh. I was the man waiting for his young daughter as my wife told me to do. We were the only ones in the dressing room when an employee yelled you can't be in there. I walked out and asked why. She said can't you see the sign as she started to point to it and realized there was none there. I then stood a few feet outside and when she looked at me funny, I said 'I'm just waiting for my young daughter who is still in there!" I'm sure bad things happen in fitting rooms. Common sense and the number of embarrassed people and confused employees on here should be a wake up call to Kohl's. There are many unisex fitting rooms in many stores. If Kohl's are not unisex simply put up a sign.

Target, Walmart, Kmart, shopko, ect have one dressing room. All unisex. I am a woman and unless stated otherwise, the dressing rooms are unisex. How often have I seen women go into a "men's" dressing room? Thousands of times. I hate showing others clothes that do not flatter me to the general public. Why? I have actually been told things such as "you shouldn't buy that", "that isn't really flattering"... Seriously! Been told that by STRANGE WOMEN. So not only for my privacy, I want my husband in the dressing room with me. It is private, it HAS A LOCK. And I will do the same for my husband. I go in and help him try on clothes all the time. The fitting rooms that are in the "men's" department is for CONVENIENCE, so you do not have to walk across the store to search for a fitting room. Yes it is PRIMARILY one sex in there. If I see a man walk in to try on clothes in the stall next toe in the woman's department? So be it, it is not a problem. Ladies, men can shoot innappropriate pictures ANYWHERE. Check out the news and "up the skirt" pics taken on subways. If they are caught doing something inappropriate then yes, throw the pervert out. But 99.9% of people out there are decent. Stop being prudes and discriminating against genders.

What if I was transgender? There is no dressing room for male-female and vise versa. Dressing rooms like I said are placed in departments for convenience. Until they are labeled, they are unisex.

You are a ###.
Women don't like men in their fitting rooms. In case we need to look at ourselves in the mirror other than the one in the stall.
Your wife could walk 10 feet out and show you just like everyone else does.
Why are you OK making other people uncomfortable.
You are in your 30's but are acting like a teenager. Grow Up!
Your only married 3 years and your wife is so insecure she needs you in her stall while trying on clothes, do you hold her hand in the toilet as well? Maybe some counseling is needed here.

A few days before christmas I took my teenage daughters clothes shopping at a local Kohl's. They picked out clothes and bras. We entered the dressing room to find a man standing in the center hallway looking down the row. I asked him to please leave as I didn't feel comfortable with my daughters trying on clothes/bras with him outside the door. He claimed the same arguement as the man who started this complaint. He said it doesn't say women so its everyone's room and I am looking at my wifes clothes. A few problems. 1. He was not IN a stall with his wife. 2. A wife never appeared from a stall to "claim him" as I argued with him. 3. He had no clothes to try on which is evidently Kohls policy for being in the fitting room (as you will see from their response to my subsequent complaint). 4. The "stalls" are not rooms, they are cubicles with half walls that start over 2 feet off the floor and end about 5 1/2 feet off the floor with louvered doors ( so NO they are not private and as a 6 foot woman I stand taller than the walls). I sought out the store manager to express my concerns and he, yes a HE, didn't seem the least bit bothered and didn't even go check the situation in the fitting room. I promptly took my daughters and left over $300.00 worth of clothes in the cart. I complianed to Kohls and received this response. . . I regret to learn of your recent store experience. At this time, we have designated areas that our customers may use to try on clothing items. While our fitting rooms are not gender specific, it is our hope that customers use fitting rooms in an appropriate manner that is comfortable for all customers. I googled the issue and along with this post I found the following 1. Man arrested for videotaping in Kohl's dressing room Oct 2, 2014 2. 10-year-old busts man trying to record her in Kohl's dressing room Aug 7, 2014 3. 22-year-old arrested for filming woman in Chesterfield Kohl's dressing room Feb 22, 2014 4. Police: Kohl's janitor admits to changing room videos June, 24, 2014 5. Man arrested for spying on woman in Kohl's dressing room Dec . 4, 2013 THATS AT LEAST 5 INCIDENTS IN 1 YEAR IN KOHLS! So first, the world is full of ill people so get over that its inappropriate to go in the dressing room with your wife and its uncomfortable for the rest of us! Second, clearly Kohls needs to change their policy and put up a sign that says WOMEN or MEN on their dressing rooms and empower their employees to enforce it so the bottom feeders of society stop using their policy to victimize and assault their customers. Shame on anyone who doesn't feel that all this information isn't enough justification for dressing rooms to be same sex only. I, and my children, will never step foot in a Kohls again. And for anyone who can't live without their spouses feedback on clothes, go to a boutique store with real private dressing rooms and pay the $ for the convenience. Otherwise do what we all do buy, go home, get yeahs or neighs and return!

Very similar experience with my fiance and me in Kohls. This woman decided to come in and curse and yell at me for being in the fitting room. I've always used that same fitting room to try on Men's clothes as well, without a problem. If it were a policy it would have been posted. look at stores like Wal-mart. They have a substantial clothing section in their stores with fitting rooms in the middle of the store. Each room has it's own mirrors and door. It wasn't as if you were standing over by other women's rooms or in a room designated by women. I would have demanded the manager to show you proof, without which I wouldn't comply. There is nothing wrong with a man wanting his wife to have privacy for trying on clothes where he can help without having her parade outside the fitting room like a model for all eyes to see.

If it's not labeled it's not a rule.

I am shocked that so many people have a problem a man helping their wives with this situation. I too was recently rudely told to leave a department store underwear section while helping my wife with her selections. My wife and I have been married for 11 years and I have always helped her with her bra shopping. I know all the things about her old bras that she struggled with. I can help her more than a friend or an assistant there at the store. My wife will loose and gain weight over time and needs help fitting into new sizes. So taking a bra home and trying it on would mean that she would have to purchase several bras at once just to travel back to the store and return them. A good bra is expensive and we cannot afford to purchase several of them at a time to take with us. I think that it is a husbands job to always be willing to help his wife with these kind of things. Husbands SHOULD help their wives with these kinds of things. My wife is lucky to have a husband who is comfortable and mature enough to step into situations like that. As a personal rule if there are young women that look under the age of 18 I do not even go into the department. They are not old enough to have experienced men in those areas. They probably have never seen a man in that department at all. So, as a personal rule I stay out of them if that occurs. Otherwise, I will try to be as respectful as possible and stay near my wife and keep my back turned to women who are looking. If the area has a lot of women there I will just kindly leave.
I was helping my wife with a bra fitting in our stall in the fitting room once. This is a closed door fitting room and does not have a three way mirror. Nobody is supposed to step out in a bra because the entire mall would see them if they did. I was rudely asked to leave and then told I had to leave. I was extremely upset and embarrassed. I was escorted and treated like a pervert in the store. My wife was humiliated and really did need my help. I had my 6 and 8 year daughters there and they were embarrassed. I have just as many rights to be there helping my wife as the other shoppers in the store. If they are uncomfortable they can wait. I would have no problem with a wife helping her husband in the next stall next to me if I was in the Men's fitting room. My wife helps me there all the time. I want her opinion, not just my own. Employees and other shoppers can tell if a man is trying to be respectful and mature. There is no reason to post a man or women only sign. I would like it if there were family dressing rooms located in each level of a store and we could walk a little further and have a family area to try on clothes. That would be an easy fix for a lot of these departments.
A lot of the comments talked about thinking about the other shoppers in the area. If it is a closed fitting room with a door then I would not be able to see them change. I am not doing anything wrong by helping my wife. We are not stupid for wanting to help our wives. I think it is immature for someone to not allow men every opportunity to help his wife.
There is a huge difference between restrooms and fitting rooms.

My husband and I decided to go use some Kohl's cash I had this past Thursday, May 30 at the Jacksonville, FL location. We have a 6 month old daughter who was being extremely clingy & my husband couldn't keep her happy because she just wanted to be with me. Obviously, I couldn't hold my daughter & try on clothes at the same time. I had my husband just come in the large fitting room stall with me to hold her in my sight & keep her happy like we have before. We were talking the whole time, baby was laughing and "talking", people (employees and customers) were in and out, and no one said a word to us. As we were leaving the dressing rooms, baby in tow, an employee named Annette (I believe, it was hard to read because her nametag was mostly covered) yelled at us and asked why my husband was in the fitting room. I told her he was trying to help me with my baby who was being fussy. Her response was "I don't care what he was doing, he could've stood out here with her! A woman ran out of the rooms the other day because there was a man in there!" Ok... not my problem? They all look unisex to me. Would you rather my husband come and sit in the stall with our baby and me to keep her happy, or have her screaming bloody murder outside of the fitting rooms because she can't see me?

There are no signs specifying rooms are for specific gender or a specific gender is not allowed. I asked her if the rooms said somewhere that they were only for women and she just rolled her eyes, grabbed clothes off the return rack and took off putting things back. The other employee that happened to be standing there just let out a chuckle and rolled her eyes while shaking her head, as if this is something the Annette lady does often (overreacts and is rude to customers).

I mean, what if I had a disability and needed my husband's assistance? What if he comes to this location with our daughter once she is older; would he not be allowed to help her in the fitting room?

There are NO policies posted stating any sort of rules for the fitting rooms, not even like a clothing limit. So, I feel her yelling and and response was completely uncalled for. I wanted to just drop everything and not buy stuff but we'd spent countless hours poring over the clearance racks and trying things on, so I decided to go ahead and make the purchase.

It's no surprise that most people here are Americans. Such a pu$$y country, no surprise you need big guns. With how many conservative pussies are out there and in here, a fist fight would see a change of hands in power. In literally every other country, including America, if there is no labeling, there's no law. PERIOD. Now, you Karens and Chads go lobby for a change of laws. Oh wait. You won't. You'll just sit there and [censored] on public forums and think that it somehow affects change. I've never seen so many puppets in one place. Simply amazing. Guess what happens in Germany if someone gets caught peeping in a public dressing room. He goes to jail. The same thing happens in America. If the man was clearly with his wife and helping her, then you guys are unreasonable and are akin to a mob. There was no labeling or signage. Yes, common sense should've said "Maybe some people have a problem with this." Last time I checked, there's no law against having no common sense. I wish someone would put their hands on me when I'm with my wife of 31 years, helping her try things on. That is a law. It's called assault. Some of you need to be sterilized.

Oh man I’m so sorry you and your wife had to endure those trolls! Disgusting [censored] behavior on their end and karma got your back you better believe it.

This is my experience How sad is it that I went to Kohl's - Hilliard Rome Rd. to shop for my kids and shop at the other stores nearby and I was followed by a manager the entire time and when it came time to leave I couldn’t find my card I again am still being followed so I show her the contents of my bag which is absolutely nothing other than my phone which fell out right before I went to my car to find my card and I came back in and my phone was missing so was the kohls shopping bag I had and the clothes i intended to purchase and she pretends she didn’t know where it went but it didn’t just grow feet and walk off so I told her I couldn’t get home without it as I’m not from that area I drove an hour to get there using my gps I had zero idea how to get home without it I am crying at this point looking frantically I even got on the ground to make sure it wasn’t on the floor I was in one area before it fell out right by the door before I went to my car to check for my card. This manager had my phone the entire time and offered zero help no phone to use to call for someone to come get me NOTHING and made me leave because it was closing time. She wouldn’t offer help looking for something she had of course SHE KNEW I HAD NO WAY HOME WITHOUT IT SHE DIDNT CARE! I informed her I’m autistic (she already knew) she didn’t care she enjoyed victimizing me like a high school bully. I had to ask a stranger to use their phone. I had to leave my car these for 2 days before I was able to get a ride back to get it and my phone. Kohls lied about where my phone was located by saying multiple places in which we’re not possible for my phone to be and the fact the couldn’t keep their story straight and the camera footage proves she took my phone! I as so scared I was devastated and I am traumatized. Kohls has treated me like a piece of garbage since and the manager has not been punished what so ever not at all! Kohl's sees nothing wrong with anything she did to me and THAT is a huge problem. Kohls corporate legal member has lied so many times about the events that took place on 7/15 and it’s sickening that I as a customer am being treated like literal garbage when I AM THE VICTIM HERE! then called in the other day and a manager that was there the day of 7/15 proceeded to lie and say I stole a cart full and dumped it into my car! I stg I am still in shock. I didn’t even use a cart that day nor did I steal anything I’m appalled and kohls don’t care at all

Kohls is VERY unprofessional and make up things as THEY see fit.. I called to get extension on a pick up order and they cancelled it without any notification to me.. (the day I called they said the extension had been put it.. I get email that order was cancelled.. I call only to be told that I would need to place another order.. (ok , fine, so while on the phone I tried to reorder , items say out of stock..) I asked for a manager, area manager, regional manager and was told the store manager is the area and regional manager.. Association then went in to say she will not help me because I’m yelling .. I WAS NOT YELLING, she was looking for an excuse to not assist me due to not having answers for my questions.. I told her I would contact Michelle (who is the CEO) she said fine .,

So I not only list the items but the sale price as well.. All they gave me back was $10 kohls cash that I used toward the purchase.

I had the exact same incident and curious to find out what Kohls responded.