Krystal
Reviews and Complaints

Please contact me about my experience which was awful because i can’t write the complete story here it too much [protected], Tonja.[protected]@gmail. There is too much wrong that happed. My order was messed up, I had to wait as always far too long. There line is always a long wait. The manager Mr. Thompson was very rude as well as the cashier.

Went to Krystal drive through order Krystal burgers and French fries. Waited 20 minutes for my food and when I got home none of the food was hot or fresh. This is the worse food I have eaten.

I went to the drive thru and only mobile orders or door dash was available. I do not understand why if you have a full staff sitting in the lobby, why are you unable to order at the drive thru. It has never been like this, why is this a thing now when you have active workers?

The fries are completely different and taste horrible. Please bring back the old fries - they were yummy! Thanks.

My husband and I pulled up to our local Krystal on Thursday night. There were several cars in line. The person came over the speaker ask us to hold. We responded no problem. When she came back to us we were told she was going to close. No communication after. Poor business practice. This location has been going down hill for a while. Brandon Hwy 80E.

On 3/9/2020 I went throught the drive thur at 2:30pm at the Krystals in Lenlock calhoun county, Alabama. 2 employees were outside smoking and both the employees which were both male told

me we are doing shift change and was not taking orders. I stated to them that was the first that I heard of not taking orders just because they were changing shifts. One of the men stated well we are taking a break so we are not taking any orders. They were very rude I will not eat at Krystals again.

Good afternoon I am reporting about some bad breakfast that I hadn't got at krystal on PioNio ave can someone please help me I tried to report this but nobody never called me back I have went on January the 27th 2022 at 10:00 my check number is 40098 I reported the first no one never called me back so how can I talk to someone you need to get in touch with me my email is [protected]@gmail.com at gmail.com you can call me thank you very much

I ordered breakfast from your app and it told me it would be 14 minutes till pickup got there when the app said it was ready, no one in the store the time was approximately 0920 hrs as I was pulling up to the drive through I saw a employee leaving in a car that was the only one in the parking lot, I already paid for my meal on the app, I want my money back.. ripped off.. if you don’t resolve this I will report you to the BBB.. my number is +[protected] my name is Darryl Ferguson this is the Lake City Fl store on hwy 90

A Krystal on Abercorn Street in Savannah Georgia is selling Roadie size drinks but they say they can't get straws for them. Why? What good is a drink when there are no proper length straws?

PLEASE! Change back to original fries! The new ones are awful( in my humble opinion )! They even make the burgers taste different . Thank you

Does Krystal make french fries any more we have went twice now threw the drive thru and ordered a sackful and 1 large fries and both times didn't get them we told the drive thru person that we didn't get our fries and she said she didn't hear fries even though she repeated it back to us she acted like she wanted to argue with us so we said just forget it we got home the burgers were nasty they were taken off the grill too soon the buns were cold not steamed . You all really need to take a good look at the Sevierville Tennessee store they need training on customer service and quality of food

The new fries are no good. I don't even like chili cheese fries anymore bc they changed the fries.

He told me my total was 36.37 and the total was only 28.70 I gave him the 36.37.