Krystal’s earns a 1.2-star rating from 179 reviews, showing that the majority of fast food aficionados are dissatisfied with dining experience.
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Rude employee
After working a 13 hour all-night shift as a nurse at a local hospital, and being too busy for lunch, I wanted some dinner. Dinner not breakfast. I went to the Krystal's across the street. Location was 9th Avenue in Pensacola, FL. The employee who was working drive thru at 715 a.m. On May 4, 2021 was extremely rude. I asked for 2 corn pups. The reply was "we ain't got none up". So I asked, how long will it take to make some? The reply "we ain't got none up". Very loudly and very rudely. I have never not been able to order one whenever I wanted. However, the rudeness is what was intolerable.
Unprofessionalism
Good morning. Last Friday, April 30th 2021. I stopped at the Krystal at 6155 Peachtree Pkwy., Peachtree Corners, GA 30092 at about 6:45am. I order a 3 eggs breakfast with sausage. I received my order and proceeded to my job (9 miles away). Once inside, I realized that NO EGGS were on the plate. I immediately called the establishment and expressed my...
Read full review of KrystalService
Ordered and paid for 6 burgers, watched as the employee who was working the cash register, went back and handled my burgers, when asked the young lady got very upset and had to be escorted out by another employee, all I did was ask her about handling my fod very polite
Read full review of KrystalEmployees terrible and horrible attitude
On Friday April 16 2021 I stop on Krystal restaurant on Curry Ford Road Orlando Florida to buy my breakfast inmediately I come inside restaurant I realized the cashier have his mask on his chin not covering his mouth and most important his nose I told him about it and he said sorry and use right way but at the same time and told him please do me a favor...
Read full review of KrystalBreakfast meat
The breakfast sausage patties was not done.
The meat was hard on the edges and not cook in the middle.
Desired outcome: Not happy
The service and the food!!
Tonight my husband and I went to Krystal JAXF03 store #738 with "manager" Audra Creech. 3 employees were sitting outside the front door smoking when we pulled in. We went inside and there was a woman waiting on her food which was waiting but noone gave it to her and 5 others were waiting inside. Please call me at [protected] to discuss. Thanks!
Desired outcome: Phone call and a change in restaurant
Your new french fries are terrible. I really liked the old ones. I will no longer be eating at krystal's. You need to rethink the change. Thanks
New french fries are horrible. Please go back to your old fries. I will not be eating there until you go back to the old french fries. You lost a great customer. The new fries are awful. Thanks. Whoever decided to change to these french fries needs to be fired. I've been eating krystal's for 40 plus years and I will not be going back until you bring back the original french fries.. Geez
I totally agree. Whoever made this change made a very bad mistake. They are HORRIBLE and I have been eating Krystal since 3-5 years old; I am now 71 and will NEVER GET THEIR FRENCH FRIES AGAIN. So really why go to Krystal at all if half your lunch is not edible? IT WOULD BE NICE IF KRYSTAL WOULD RESPOND BUT I AM NOT HOLDING MY BREATH. They will lose money and have to do 1 or 2 things. Close more KRYSTAL RESTAURANTS OR BRING BACK THE ORIGINAL FRIES.
Customer service and employee protocol
Two male employees were using loud profanity profusely this morning, 9April21, 9 a. m. The male chef didn't handle a return/complaint with diplomacy and the customer became angry stated that he would buy breakfast else where and asked for a refund. The young lady cashier was very professional. The male chef was one of the males using profanity.
Read full review of KrystalDrive through taking so long
There should be any reason that the drive through taking forever to get food. 5 to 10 minutes is ok but anything pass that is ridiculous. Do better on training them for a better service specially at this Krystal Jax019/ Merrill.. I wasn't gonna complain until I walk in and got my food the girl you was taking our food was rude when I ask what's wrong with the drive through.
Chiks
I see you guys want to lose money over processed Krystal chiks instead of leaving the sandwich alone you switch the chicken and thought we was too dumb to notice I would like my money back false advertising the chiks photo on ur menu board like I was getting the original chiks you either need to change ur menu board or bring the original chiks back the real...
Read full review of Krystal and 1 commentAlways seem to be not online or experiencing problems
the Krystal located in griffin georgia seems to be closed to customers more than there open to them.i stopped in this morning around 8am I wS told they were not online but I think that was there way to get rid of customers because an 18 wheeler food service was making a delivery.what? They can do 2 things at a time.this isn't the first time or the second.next complaint when you order a scrambler the cup is on half full even with all the ingredients.i think this one needs renovation and new staff and ace another one on 1941 up by the other food chains.i think one would do very good there...
Desired outcome: Renovate the place.new more efficient and diverse staff
Gift card
I ordered 3 Krystal Burger they came with no onions and when you go finish the girl threw them in the window. The Krystal on
Moffat rd in Mobile Alabama
Desired outcome: Free order of burgers
Service was terrible
I had to order my food and sat in the drive thru for twenty minutes waiting to get my order and two other cars in front of me was still waiting for their order and when I finally got to the window to pay for my order and took my and was working on my order and placed it by the window and walked away to do other things and instead of giving my order to me, I...
Read full review of KrystalSlow service cold food
3-10-21 stopped at Krystal 1717 Charlotte pike Nashville TN 37203 Got in line and took 30 minutes to get to order and receive food at drive thru. Fries were cold and tasted like they had been setting for hours. this is the last time I eat at Krystal, food is overpriced for what you receive. I refuse to wait 30 minutes to get cold overpriced food. Order #487
Read full review of KrystalCheeseburgers and fries
I went thru the drive thru at 12:08 a.m. ordered 12 krystal cheeseburgers a lg. Fry. The burgers was barely warm half the bun was hard and the rest was very soggy. The fry was hard and greasy like the wasn't done and laid in grease. I go to krystal's at least 3 times a month and this is the worst food I ever tried to eat. No I didn't finish my food. Had to throw it away and on a fixed income it hurt to have to do it
Food service
I ordered food at krystal and was not given a receipt and was also not given my full order. After trying to reach the manager for about 2 weeks, I called back and the manager (Latia) was very rude and indicated that she would be doing nothing to refund me for the food I never got. I asked for her manager and she did not give me any individual that I could...
Read full review of KrystalOne of your shift leaders
My name is louise speer, me and my family was visiting Nashville tn for the holidays, and my husband wanted Krystals, so we chose the one on Lebanon pike, around 9.30 PM on a Friday night, we placed our order coming to around 30.00, we was asked to pull around. By a very rude and intoxicated woman.. It was very hard to understand her. We pulled around, to...
Read full review of KrystalPrice and service
Tried to call 3 times, they finely answered and just laid the phone down and would not talk to me, I could here them talking in the back ground. I needed to place a to go order. I looked online and found that a box of 24 cheese krystals cost 19.99. When I got to the store the manager charged me 22.99 ea. I bought 2. I told her that is not what it said on your website and I showed her a photo I took of the screen. She asked if I want them or not. So I had to wait for 25 mins because I could not phone that order in. While waiting I seen a young very large black girl scratching her head with both hands and all of her fingers. No gloves and did not wash her hands. This happened 3 times. She also was on her phone the entire time I sat there. The managers name is betsy. I want my money back, who do I need to call and give my info too? Danny denson [protected]
Desired outcome: money back
Cold chili cheese pups upside down
I ordered six Crystal chicks two chili cheese pups and a Sprite they got my order wrong tried to charge me $31 got my order fixed got home the chili cheese pups look like they've been through a rodeo and so slow and accuse me of changing my order and was very rude about it this Brianna should be working in the back and not at the window
All the food was cold and no crackers for chili staff had me hold at drive thru while they smoked out side
Poor food quality it was all cold burgers and chili no crackers staff outside smoking had me wait to order at drive thru
Read full review of KrystalKrystal Reviews 0
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Overview of Krystal complaint handling
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Krystal Contacts
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Krystal phone numbers+1 (770) 351-4500+1 (770) 351-4500Click up if you have successfully reached Krystal by calling +1 (770) 351-4500 phone number 0 0 users reported that they have successfully reached Krystal by calling +1 (770) 351-4500 phone number Click down if you have unsuccessfully reached Krystal by calling +1 (770) 351-4500 phone number 0 0 users reported that they have UNsuccessfully reached Krystal by calling +1 (770) 351-4500 phone number
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Krystal emailsprivacyquestions@krystal.com100%Confidence score: 100%Supportpress@krystal.com60%Confidence score: 60%communicationfranchiseinquiry@krystal.com60%Confidence score: 60%
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Krystal address1455 Lincoln Pkwy, Ste 600, Atlanta, Georgia, 30346, United States
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Krystal social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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