Lambert & Butler
Reviews and Complaints

I bought 100 L&B from Tesco supermarket. From the 5 packs I have had to COMPLETELY discard several cigarettes due to the cigarette not being correctly fixed to the filter. On a few occasions it has literally come away when I have flicked the cigarette. I can’t take a draw of the cigarette because the smoke flows through the filter/cigarette integration part (end of the brown paper surrounding the filter). I am extremely annoyed that I have had to go buy OTHER cigarettes because my massively expensive cigarettes are extremely LOW quality. They batch they came from clearly have not undergone quality checks. Considering the price for the product, I’d expect them to be perfect every time.

I bought a 30g pouch of Lambert &butler tobacco on Sunday 13th March from Asda Whinbush Way Darlington.

When I opened the packet I found a piece of plastic in the tabacco.

Why are these not menthol as advertised? No crush ball to make them menthol so I’m really confused.

Thanks Johanna

Bought a pouch yesterday from my local corner shop. I've been smoking this since it came out and use 2 packs a week. The pouch that I have opened tastes extremely chemically and smells strange too. I never complain but thought this may need attention as this is the 1st time this has ever happened. The barcode number is [protected]. My email is jowett.[protected]@gmail.com

I noticed these cigarettes tasting much weaker than other blue brands of higher quality tobacco. I also noticed the cigarettes not packed, making the cigarette loose and burning much faster and even almost impossible to smoke past the 3/4 stage as so loosely packed.

I thought i'd cut the filter to make stronger and did this on several of the smokes to find a charcoal like black filter... More deliberate poison.

Broke one off my cigs to find something in there not sure what it is but really put me off now really hard as well

Hi, I bought a packet of cigarettes from a shop in Tenby and upon smoking these I found them very very dry and also a couple In which were empty! Now this is not the 1st time in finding this to have happened to my cigarettes but at £10+ a packet it’s not on. I can blame the shop for them being dry as maybe they’ve had them a long time but to have empty ones in them when the packet was sealed is obviously not the shops fault!

Messed up filters

Pack of 20 cigarettes all 20 filter tips are broken in the middle

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1|225P3 2000

TiO2 FREE

I am for ever finding chunks of tobacco that's not made properly but the one today is huge nearly as big as a [censored] paper or a [censored]s worth of backi which when on benefits it's got to last as long as possible

I have been smoking Lambert and butler for years now and never had this problem before come on guys what's happening.

Purchased from co-op wragby

4/2/2022

i have been a customer of rolling tobbacco for over 8 years with lambert and butler before that i smoked cutters choice for 15years and in last few months the tobbacco has had lots of very big chunk like pieces,id best descibe them as tiny woodchip looking pieces,i have to take them out as they wont burn,seriously considering switching brands

I had accidentally snapped one of my cigarettes closing my packet over, so with sed broken cigarette I proceed to rip the rest of it open and spill it out to keep with my tobacco scrapings. I see something black and shiny as I pour out the tobacco from the skin, and it is half a beetle, now if I never broke this one cigarette, I could have possibly smoked that and I am very displeased and would like to discuss the matter with someone, thank you Naomi hunter.

Hi, sorry to bother you over Christmas/new year but I have been a lamber and butler smoker for 25 years. I purchased 200 lambert from my local Asda store and more than 50 present of them had defects.
Loose cork wrapping around the filter
Bits of tobacco sticking out of the actual cigarette
And some of the smoking part of the cigarette ripped.
Live I said I have been a loyal costumer for 25 years and would hate to switch to another brand over this as I enjoy aiming your cigarettes.

I look forward to your response
Thanks
GARETH HUGHES

I always but this product and I very disappointed in this pouch I've had loads of in cut bits of baccy in my pouch here is some of them I threw them away but then found more It's shocking how much I got in this pouch I wouldn't normally complain but it's ridiculous how much was in this pouch 😢 it costs way to much to throw a waiter of it away I would appreciate a reply thank a Worton I have included some pictures

Hi there, I purchased a 20pk of L&B from a local shop here in Belfast.

One of the cigarettes had a filter missing (see picture)

This has happened a few times over the last few years.

Two pack of cigarettes bought from local Tesco shop can't drag as have large bit of wood terreible been smoking them f or few years now but won't be again after these las t two pack phone [protected]

Found what looks like rope in my tobacco, there's strands of it mixed up with my tobacco and one chunk of it
[protected]@yahoo.co.uk

I only smoke your brand and have for 20 years, I bought a packet yesterday and the cigarettes keep coming out of the filter

Hi I purchased these cigarettes

everyone of them had holes in the end,

Wonderd if it was a new thing,

But the next packet I bought was normal,

Hello, my name is Rochelle, I am 35 years old and have been smoking Lambert and Butler cigarettes since I was 18 years old.
Today while I was just about to light my cigarette, I noticed something hanging out of the end, so I proceeded to pull it off, thinking it was just a long piece of tobacco, but to my surprise while I was pulling it, it was bouncing back into the cigarette. In shock, I tore the cigarette to see what it was, and I can only describe it to be a piece of elastic band with rigid edges to it?
This is definitely not a product that belongs in a cigarette, and I am disappointed!
I've taken a picture of the elastic I retrieved, and have attached it to this email, lately I have been dissatisfied with my L&B product as I have on a couple of occasions purchased the cigarettes and felt I have been smoking counterfeit cigarettes. I don't really want to go to another brand as this is something I am used to.
I am a loyal customer of yours and feel this is not on.

It would be much appreciated if you could respond to my email.

Thank you
R. Spencer