LastMinute.com
Reviews and Complaints

Dear Lastminute.com,

With reference to the phone call made on 06 June 2022 at approximately 9.30 am, the undersigned Enrico Ambrosio asked for clarifications about the total refund guaranteed by Lastminute.com of £ 556.56 in cash in reference to the booking with code [protected].

Mr. Enrico Ambrosio contacted the assistance service as the refund was not received in cash but through the Voucher formula of £ 472.87 + Cash Refund of only £ 73.69.

The telephone operator rejected the request to convert the Voucher into cash as per him the reservation had already been purchased through a Voucher previously.

Therefore the following email warns Lastminute.com to proceed to reimburse back the total amount in cash.

If not I will be forced to take legal action as well as to publish my story on the major review websites.

Confident of your understanding and awaiting your kind reply on the matter.

Best Regards,

Enrico Ambrosio

enrico.[protected]@virgilio.it

I wanna book a hotel in Shanghai but it always has problem with the payment in the end see pictures, just can not book anything, what’s wrong?

Dear Sir/Madame,

I have just found out my flight has changed times from the airline. However, my booking and on your website and boarding cards now still says the original time. They apparently informed you on the 16th May of the change and state you are responsible to inform me. This was not done. As a result I will have to stay a day later in Guernsey, or leave half way through the day, or fly to another destination. The first two options lose me a days work, the last a large bill to travel from Southampton back to Exeter where my original flight was and car is. I am deeply upset about this as I can't afford to do either option or let down clients. Had I been told initially when the flight changed I could have sorted something or cancelled. My flight is now mid day instead of 19:05.

Please let me know why this has happened.

My Booking ID is [protected].

I look forward to hearing from you.

Mark Garland07973 910120

Since the 28/05/22 I have been trying to check in 10kg extra on bags for the 3 of us for our flight to London from Rome, I still after several emails didn't get any real help, on the app it's very expensive, first time I use last-minute.com and am very disappointed, it seems like they take time to get back to you (they email you back taking time...) so that you end up paying much more in the end.

Last month I traveled to Krabi from Bangkok and I purchased the return air ticket from bravofly. I purchased extra 20 kg baggaed both for inbound and outbound flight.

But during my check-in time, the flight operator ( VZAIR) confirmed that there was no extra baggage were purchased. Then I had to purchase from them and I immediately contacted with bravofly. They said they are going to refund me. But it's been a long time they haven't refunded me and there support center/ customer agent only says they are looking after this matter.

Okay, that's not the end. They made my life hell while just a day before I came to know they made a huge mistake on my return from Krabi to Bangkok. They gave me a wrong ticket of VZAIR with wrong timing whereras in reality there was no flight at all with the given time by ticket. How could they made this mistake I have no idea. Continusly I checked with them via mail and agent, they could not solve the problem rather at the flight date, they said I have to check with airline directly. What a shame.

Only after that I realized it's a scam website actually. Now I want to complaint about them. And I am looking forward to have such way to fight with them.

Vliegtickets naar Valencia vanuit Eindhoven Airport op zondag 11 mei 19.40 de heenvlucht (HV5106) met Transavia en de terugreis vrijdag 8 mei 18:00 (FR1822) met Ryanair. Boeking nummer ID [protected].

In mijn profielpagina stond check-in No Problem confirmed en dat we konden 1 dag eerder vanaf 21:00 uur onze instapkaarten downloaden zowel heen - en terug reis (bewijs). Vanaf de aangegeven tijd meerdere keren geprobeerd zonder succes. Met stress afwachten of op het vliegveld onze boardingpasses al gereed stonden. Baliemedewerkster heeft alles gedaan om ons te helpen, zelfs contact gezocht met deze reisorganisatie zonder succes. Na intensieve speurwerk was de conclusie dat 110 euro (bon aanwezig) extra moesten betalen om onze instapkaarten te kunnen krijgen en konden niet naast elkaar zitten. Volgens de verstrekte informatie van de grondstewardess kun je via Transavia alleen online inchecken en bij Ryanair was dit niet noodzakelijk. Wat tot zekere hoogte voor ons als een kleine opluchting voelde maar niet de afspraak met lastminute.com was. Zowel de heenreis als de terugreis kon ik de instapkaarten op mijn profiel niet downloaden. Technische problemen stond in beide mails (bewijs) dat we hebben ontvangen toen we al in Valencia waren. Zowel voor de heen als de terugreis. We kregen zonder enige uitleg een mail dat er was 9 euro teruggestort (bewijs). Dit klopt ook. Maar we weten niet waarvoor. Aandachtspunt: ik wil alle bewijzen toevoegen maar ik kon alleen 2 downloaden terwijl ze dezelfde fotoformaat hebben. Indien de rest van de bewijzen nodig zijn graag aangeven waar ik deze naar toe kan sturen.

Met vriendelijke groet,

L.P. Veenstra Torres

Hi,

This refund code does not work. I have tried to call and dont get the option to speak to anyone, it only says that my refund has been issued. I tried to book alternative flights and it says the voucher code is 'not working try again later'. My holiday is supposed to be in 6 weeks and because the airline cancelled the flights and yourselves have taken so long to issue a refund it is looking like I won't be able to go. I now want a full refund to my original payment method. This company is disgusting the way it treats refunds and customer service is shocking. I have been patient for weeks waiting on this refund as the flights were cancelled soon after I booked them. It has been a nightmare trying to get in contact with yourselves. Finally I get a code and it doesnt even work so yet again I can't book flights!

hello,

If anyone can help here, I would be very grateful... a very difficult company to deal with / get any response.

9 Feb 2022:

Booked a flight with lastminute.com for a return flight from London Gatwick to Larnaca, Cyprus in May 22, a Wizz Air flight, amount £248.45

23 Feb 2022:

notified by lastminute.com that Wizz Air had changed the flight, which was not acceptable to me.

3 more options were offered all unacceptable.

30 Mar 2022:

Requested a refund for both flights (outward + return).

11 April 2022:

Partial refund of £104.58 - outstanding balance - £143.87 - informing me I should 'contact Wizz Air for the the refund' (of the balance owed to me, £143.87)

14 April 2022

lastminute.com: If we receive any additional amount related to this booking, we will get back in touch with you.

16 May 2022:

same as bove, lastminute.com: If we receive any additional amount related to this booking, we will get back in touch with you.

Numerous phone calls to lastminute.com asking about the remaining balance + refund, all same answer: 'Wait for Wizz Air, nothing to do with us really'

Can't speak to anyone to get an honest answer.

Daylight robbery.

31 May 2022:

Still waiting / no refund.

Booking ID [protected]

It's basically theft. Make it very difficult / impossible for anyone to get their money back, or talk to anyone who doesn't say anything other than 'sorry'.

thank you for any help.

Upon booking my last minute flight and hotel booking, [protected], the booking gave the option of either a bed in a 6 dormitory room or one bed dormitory room. I wanted the one bed in the one bed room and so the invoice says:

Room details

1x Bed in dormitory one bed

F 1 adult

H Room only

However upon arrival I was told my booking was one bed in a 6 dormitory room which is specifically what I did NOT choose. After trying to call last minute one person agreed with me and did not hear back I then called back and they said the hotel said they booked this as as one bed in a 6 bed dormitory. Meaning that lastminute created false extra option as the two options were the same thing.

they misled me and therefore I had to pay €150 to block out the beds due to covid fears I would be with other residents in the same room.

If you try to book with the same hotel again, you will not see it laid out like it is in the invoice.

I booked a holiday with lastminute.com through booking.com. All the prices were correct when booking after the booking went through and i received the confirmation e-mail i noticed i was overcharged by £1000. Luckily i had a screenshot of the booking i was making, i telephoned them and they told me to email them with the screenshot, so i did, and now they are just not responding, and just sending automated e-mails back, directing me to FAQ. When i phone the customer service they just say they cannot help, and i have to email.

Booking ref:[protected]

I had to cancel this flight as my 3 yr old son had a high fever and was unable to fly. I was offered no refund. Easyjet then refunded the airport taxes £84 to lastminute.com (the original payment method) who refused to pass this on to me. What a highly offensive and repugnant way to behave.

I need to change my name on the reservation. The case is urgent and they ask for up to 4 days to answer, deadline very close to my shipment. Please I need immediate rectification.

I booked a holiday through Last Minute, but i was obligated to change the dates because of work i couldn’t go in the original dates.

The original date’s where 26-29 May. The new dates are 4-7 June.

Last minute TC’s mention that all the request are gonna be managed before the departure date but they haven’t done it, and everytime i try to get in contact with them, the only answer I get is “ the relevant team si managing your request”.

Nobody is ansering nothing else, nobody is giving me a real response about what it shuld be done. My biggest concern is that they messed it up and i really want to get it fixed, as is not my mistake. Even on chat, when i ask more questions, is happen that the agent just exit the conversation and is avoing me.

Due to a mistake undertaken by myself, no baggage on our outbound flight was added for check-in. Called customer service to have a supplementary request (check-in baggage) added onto the outbound flight as well as the cost/fee for this service. Were told it would cost an additional cost/fee of £90.00 which to date hasn't been debited from my bank account. Have made several calls since the initial call and each time have been told that the supplementary request has been upgraded to URGENT but yet, nothing has happened except for a/an email I received stating nothing more than they (customer service) received the supplementary request.

On our vacation to Rome the Airport shuttle failed to turn up on our return to England on the 27/5/22 at 6:25 am thus resulting in having to pay for a private Taxi which cost 31euro

The agent reference order is1988153838

My Name is John Moore Tel No is [protected] and E-Mail address is:

[protected]@icloud.com

I would like this to be re-inburst

Regards J K Moore

Hello

I cancelled a flight and was given three refund options, I accidentally clicked on option 2 when I ought to click on option 3. A refund voucher has already been generated and sent to my email address. I spoke to an agent who said they couldn't help me as the voucher had already been generated. I asked her to cancel the voucher and send me the link to choose from the three refund options again but she refused. I need lastminute.com to cancel the refund voucher and give me the 3 options to choose from again as this was a technical error. I would like a refund for the cost of the flight which was £800+. The voucher that was issued was for £188 only.

My flight to Seville was changed - just the time, not the date. It was changed to arrive just after midnight, instead of a few hours earlier.

I asked LM.com to also change the transfer since clearly, they would not be there to meet me. I called them several days in advance and then almost daily. Despite them 'escalating' to management and assuring me it would be taken care of. Nothing.

I arrived in Seville with no one to meet me. I'm +65 and don't want to arrive at an Airport after midnight like this.

LM.com never addressed this -- or the transfer back. I had to pay for both transfers.

When I asked them about it.. I was told to prove it. All info was in my file..calls etc. But after several attempts.. I was still told prove it.

Disgraceful service... Bordering on fraudulent. Selling services they do not deliver doesn't sound good does it. Then not having the professionalism to accept their shortcomings and refund me the transfer -- which is all I really want.

At lastminute.com we wanted to book a flight from Vienna to Rhodes. Everything went smoothly, we made a payment that was confirmed by the bank. Then we got a rejected reservation. Our reservation is not recorded anywhere and we have not received a confirmation message. Since we did not receive a booking ID, we were unable to contact for assistance.

I booked a flight last year with lastminute.com and due to covid we chose to cancel the flight and postpone the trip until this year when it was safer to travel. We purchased the flexibility coverage so that we could reschedule our flight for when there were less restrictions. We have been waiting for seven months to get our full refund back and have still not received it. I have contacted lastminute.com several times and I have had no response for seven months. Lastminute.com have been the worst company I have ever booked with and would strongly recommend not booking with them.

There was x7 of us travelling from Ukraine Borders from a Humanitarian Convoy after dropping off medical supplies and vehicles from the UK. Booking ID [protected], booked under Brogan Homer (email address Brogan.[protected]@outlook.com) we purchased the x7 tickets to fly with wizzair.com through lastminute bookings at 10.49 on 24/05/22.We tried several times to checkin but were unable to. Maybe because we were on the Borders of Ukraine near to the war zone dropping off much needed medical supplies and first aid vehicles to the soldiers on the front line.

When we finally arrived at the Luplin Airport in Poland we were all taken into a room and were told that we could not fly unless we paid an additional airport checkin = x8 @ 1344 pln, also API Fee x8 of 168 pln all together totalling an additional amount of 1512 pln totalling in British pounds of £281.49.We are a humanitarian Team of x8 very hard working volunteers who have driven donated medical vehicles full with medical supplies over 2400 miles to drop them off safely to the Ukrainian soldiers who really, really need them and more. please, please, please can you help us to get our £281.49 back. we are not getting paid for any of this and an additional cost to us all is simply not acceptable.