LastMinute.com
Reviews and Complaints

I had to cancel a flight from Baku to Birmingham last May because of the Covid restrictions but I am still waiting for a credit.
My reference is Booking ID [protected].
I have phoned on several occasions but I keep getting the same answer they you are waiting for a refund from Turkish Airlines.
I spoke to Turkish Airlines and they say that a refund has been done !
Either the refund has not been done (Turkish Airlines are lying) or It has been done ( Lastminute.com are lying) or the money has been refunded but ‘Lost' in the system .
I paid £810 for this in June 2020, they said refund would be in June 2021 but i am still waiting !

I bought a full flex ticket via last minute.com. I couldn't fly due to lockdown. I was partly refunded by 1 year voucher, which I cannot use.
I have asked for the extention of my voucher for return money - customer service do not reply via phone or email.
Booking ID: [protected]
Voucher code: [protected]
request id [protected]

I spent hours calling to Lastminute.com without any effect. They neither reply on email.

Please support me with. happy to answer all questions.
[protected]@tlen.pl

I bought return tickets to Russia for 28.07.2021 with lastminute.com. 3 days before flight they emailed me saying that flight on my date is cancelled and if I want a full refund. I clicked refund button. They emailed me saying that its in the process and I need to wait for British Airways response. A month later I called British Airways and asked why they are holding my refund. They said they did not even receive any refund request from last minute and my flight is alive. They mentioned that last minute never cancelled my flight and asked to resolve it with them. I have all the proof and correspondence from last minute, so I called then and first time got through. Last minute said that British Airways are lieing and request of refund was sent by lastminute.com to British Airways. They asked to wait for 2 days. After 2 days I called them again and they said that agent was dishonest as its impossible to process refund so quick. They asked me to wait up to 2 months. I have a feeling they don't plan to refund anything as its been 2 months now. Booking ID [protected]

Booking reference: [protected]

I have had my flight cancelled in October by the airline due to an airport closure. The refund options offered are not acceptable as I will only accept a full cash refund.
I have attempted to resolve this on the telephone (I am assured this phonecall is recorded) which I was not given any helpful information or assistance.

Please can you respond regarding my refund and also your poor customer service regarding refunds.

Best wishes

Charlotte Cox

I have been told by last minte.com that my refund has been processed and will either be sent to me via bank transfer or returned to the original method which it was paid. However the problem i had with this is the its been nearly a year waiting for this refund and the account i made the transaction from is now closed so a refund to that account isn't possible. I called up and spoke to an advisor and i explained the situation, i was told within next week or two i will get a phone call where they will take my new bank details from me so they can do a bank transfer. It has now been a month and i haven't received the phone call, to add to this their phone lines are now again closed so I cant get in touch with anyone hence why i have now used this method. Please find below my details regarding my booking/refund.

My booking ID: [protected]
My Name: Usman Subani

Booking ID: [protected]

The above booking was cancelled in March last year due to Covid, I have been trying since then to obtain a refund but no response. I contacted the hotel directly who have confirmed they will still honour the booking but the hotel cannot confirm the booking as they have not had payment from Lastminute.

£250 has been paid and not refunded, neither the hotel or myself have had any response from Lastminute.

Ref:[protected] I paid £2084.21 including Free cancelation police until 24/8/21. Lastminute offered me back £630 it's ridiculous. i am extremely unhappy. its weird how once i got a hold onto them through the phone and i mentioned the free cancellation fee the call cut. i want them to send my official lastminute letter as Im looking for solicitor advise.I hope to hear back in the next 4 days.reclaiming from 19/8/21

We booked return flight from the UK for two passengers from London Heathrow to Cairo. This was not a holiday, this was for major surgery as the NHS waiting list was too long and I was at increased risk of throat cancer and job loss (counsellor in talking therapies).
We decided to reroute to Greece for a quiet holiday to recuperate and rang the agent to change our destination for the return flight (which they said was ok). The date we needed was not available, or indeed any other time slot on that date. I said we would accept a refund or credit note and waited for a reply.
When we sent email reminders we discovered they were all bouncing back as undelivered. Their treatment has been disgraceful.

I have received a partial refund why have I not been fully refunded ? We booked a package holiday and it was pending for 24hours in that time realised we could not go so we made a cancellation but can not speak to anyone to no why we have been refunded a lot less ? Can we resume this ASAP if possible as I have a death in the family and I'm not able for the stress thanks for understanding, jesse ball

I arrived at my initial hotel after a 6 hour drive to be told that they didn't have a reservation for me and that "last-minute.com are always doing this".
They could not facilitate another room so I contacted yourselves. I was told that they would see what they could do and let me know in under an hour. After an hour and my partner having to get changed in a disabled toilet. I was told I would not have to stay in my car that evening.
An apartment was the option given to which we accepted albeit 25minutes away and after being told to pay £200 deposit.
When we arrived at the apartment after our evening out, I found initially a damp and disgusting entrance hall and staircase before smelling on top of that someone using class A drugs in their apartment (sadly due to my profession I am aware what that smells like). I eventually got into my apartment that also stank of the illicit substances. The bathroom door was partly off of its hinges and the bed was covered in bugs.
Despite being 23:30 and living 244miles away I had to make the decision to get straight back in the car and drive home.
In short I initially paid for a room that was booked in error and left my partner in tears not knowing whether we would be able to go to the show that we paid for and then when it seemed to be rectified was instead put up in an apartment / crack house.
I'm disgusted with the service and want compensation.

I have booked a flight through the last minute website and 6 days before departure I find out the flight was cancelled. I didn't get any emails to inform me or the money back. So can I please have the full refund for the booking [protected].
This is ridiculous as you should inform people of the booking changes.
This was my worst experience ever.
Please contact me as soon as possible.

I am making a complaint because I booked a hotel room through yourselves for the jury Inn Derby on 28th June 21 for my 72yr old dad. You took the money from my account and confirmed the booking. When my dad arrived in Derby he was told the hotel was fully booked and they had no recollection of my booking. I called your company and your manager never called me back and after numerous attempts at getting hold of him I went through PayPal and opened a dispute. PayPal have refused this as you never sent me a cancellation email. They have said I need to go through yourselves to get my dad back his money

I think it is absolutely disgusting that you have taken money for a service you have no provided, so effectively you have stolen £210.51 from my 72ur old dad who cannot afford to pay this sort of money out. Also the stress you caused him when be realised he did not have a room to stay in and he was 3hrs away from home is appalling.

My 72yr old father thwn had to find somewhere else to stay.

I have all emails confirming my booking from yourselves and all the emails from PayPal. I have attached screenshot of my booking confirmation.

Please can you sort a refund for my dad ASAP as this is now nearly 2mths later and he still ahs not recieved this.

Many thanks
Lisa [censored]

I would like to express my utter disgust at the way my refund request has been handled.

I requested a refund 3 weeks ago because the airline cancelled my flight. I have spoken to your call centre more than 5 times to follow up and your call centre assured me that the booking had been cancelled and a refund had been processed.
The refund has not been processed !

I then called Emirates myself this morning . They told me that the ticket has not even been cancelled and that they have not received any request for a refund from yourselves.

I WANT MY MONEY BACK IMMEDIATELY. Your service has been terrible. I will never recommend your service to anyone.. I'm so appalled with your service.

I booked with Lastminute.com a package with flight+hotel in Trogir, Croatia.

We were due to arrive on the 16th of August. To my surprise, the agency didn´t have our confirmation code: [protected]. No accomodation, the agency provided us with an alternative to the original Studio Apartments Emotha.

I´d like to be refunded for this incident for all the inconvenience caused.

This is not on, you´re overbooking without securing that you can provide for the services your clients are paying for.

I bought a premium package so that I will be able to ammend my booking.

Now I am not able to do it online, neither your customer service is taking my calls. I am calling from abroad and I lost alot of credit with no response from your so called helpline.

This is my booking ID : [protected]
PNR: AODHHL/AODHYM
Flight date 28/8. From Riyadh to london via bahrain.
I want to change it to 27/8 Riyadh to Dubai via bahrain.

I work as a midwife and was unable to travel due to covid restrictions in ireland and work. As I had a refund viucher for over 3000euros I decided to book a trip as soon as I could travel but my voucher has expired by 1 month. I phoned your help line but it keep saying its busy what can I do. Voucher no.[protected]. a. [protected]@yahoo. ie

Arrived to AGP airport with my confirmation booking and all vital paperwork with my two kids to check in to be told by Alitalia that we were not on their Passenger Manifest List. Alitalia did have our return booking but not our outward booking. On ringing Lastminute.com they offered absolutely no help in finding an alternative way to Athens. I purchased at great expense new flights via London luton and now wish to find a way to hold lastminute.com to be held accountable for these extra costs. It is unacceptable to have to pay twice for flights and the stress trying to find alternative flights to reach our destination was incredible working with a smartphone and no assistance available from anyone. A horrendous experience that I would not wish on my worst enemy, my kids will never forget the disappointment and stress of our first trip to Greece and the humiiation at the Alitalia Check in desk and the worry of being able to afford to pay for the new replacement flights. Now the insecurity remains for our return flight to Malaga, will the same problem arise that we are not on the manifest on the 26/08

Booked sunday 25 july 2021, no email receiving info, found a number rung, line closed, so waited till first thing mon 26th, became ill late sunday couldn't go away on mon 26th, spoke to credit card company re payment said to ring last minute, we were told not to contact airline or hotel then got hung up on rudeness, rung airline and hotel they were happy to refund for another time but last minute now need to deal because we rung them cos that's what we were informed and they have done nothing, all they had to do was to ring airline and hotel and we could have had holiday another time, by the time we did it it was too late it was in the hands of last min, why were they so rude to do nothing so when we thought it strange and rung ourselves it was too late
We just want vouchers to use another time, our email [protected]@mdipper. Plus.com

My flights were cancelled in july 2020 by thai airways. I was notified by email by lastminute.com and asked to declare a preference. I opted for a refund. To date I have not as yet received a refund (1 year since application).
I spoke to last minute.com today who advised that they are waiting for a response/refund from thai airways. They advised I should contact thai airways and discuss the matter with them.
I contacted thai airways and they stated that as the booking was made through lastminute.com they are reponsible and I should deal with them.
This is now an irritating situation as both parties are attempting to blame each other and avoid taking any action. My understanding of the rules/law is that lastminute.com have the responsibility as the booking agent.
I am considering asking for a voucher if this speeds up the process. I have asked lastminute.com to investigate this. Dates of flights: out 3/9/2020 (rseq6r 12.30) back 25/9/2020 (rseq6r 00.55)

Dear Sir / Madam,

I am writing to you to raise an issue about: Only part of our refund from our holiday cancellation was paid to us or I was not given the correct information by your worker.

The issue that I have experienced was:

I had to cancel our holiday to Ibiza recently as myself and boyfriends jobs would not allow us to do the 10 days isolation on return and the country had changed to amber. We are also only 23 so we do not have the opportunity to have our second jabs until the end of august. I spoke to the customer service helpline and a refund was processed as the hotel were still allowing cancellations. He did inform me we would not be able to be refunded the flight money which totalled around 200 pounds, this was already frustrating however we had no choice as we also were not able to move the holiday to next summer which he had also informed me. 1153 was refunded to me when the total cost of the holiday was 1632 GBP.

It occurred around 2021-07-16

This is extremely frustrating to me because when I spoke to the representative on the phone he assured me that we would only lose around 200 pounds (the total of the flight money) and instead we seem to have lost around 500, which as young people having just left university we really cannot afford.

We would like this refunded as I am sure you can understand and am very dissatisfied with the customer service for this company. It now also seems impossible to be able speak to anyone on the phone.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Clare Carnighan

Booking Reference [protected]
Refund not fully paid

Flat B,
51 Bennerley Road London
SW11 6DR