LBC Express
Reviews and Complaints

Magsara n kau! Never on time! Always delayed! Until now wla p dn package q kla mo nmn galing inbg bansa s sobrang tagal! Eh galing lng nmn bulacan to Valenzuela! Mahiya nmn kau taas ng singil nyo pro bagsak nmn service nyo! Mga sinungaling p kau! Kya nga nagLBC pra ndi n mahirapan pumunta at magdala ng package kso dpat pla ndi n lng baglbc sna nand2 n ngaun package q! Door to door nga db bkit kelangan qng pumunta s office nyo! Binayaran kau ng tama kya magtrabaho kau ng tama!

Upon tracking my shipment to Legaspi City, I encountered this notice from you. What does this mean? What is the issue about my shipment? Where is my shipment exactly? I need your answer ASAP since the recipient is already expecting my shipment. Please email me at angelo.[protected]@yahoo.com regarding my concern. I am expecting your full cooperation in solving this issue.

I was supposed to wire money via LBC Express. Since I'm in a hurry, I filled-out the required information in the remittance slip immediately and submitted it to the staff. During that time there were just four customers in the queue so I expected that the service would be fast and easy. I waited for almost fifteen minutes for my name to be called. I thought It was my turn to finish my transaction but they gave another paper. I think that was for the membership card application.The staff said it was necessary to fill that out so I did. I gave the paper and waited again for another ten minutes. It took me so much time waiting for my turn. Finally, I was called and was asked for a valid I.D. I told the staff that I didn't bring any id since I was able to send money before without presenting a valid i.d. The staff insisted that their policy is "No I.D, No Transaction." My point is that they should have informed me immediately that they need my I.D when I gave the remittance slip. The staff members there are very inefficient and slow. They kept me waiting for almost thirty minutes just to say that I can't wire money because I don't have an I.D. They should have informed me right away.

Good morning. This Irene Grace Tuante (Sender), my receiver named Mercedita D. Flores said that she haven't received yet the parcel I sent last friday (August 17, 2017). The parcel has a transaction code [protected]. I tracked the transaction code and it is ready for delivery. I supposed the failure to deliver is that I wrote the wrong Phone number on the parcel thus they can't locate the exact address. This is the exact contact number to be contacted for delivery [protected] or can I have the contact number of LBC that has the parcel in Manila. Hope you can fix this. Thank you so much.

Package was supposed to be delivered today, however. We missed the call coming from the rider for about 5 minutes only. Then we tried to call the rider, and this [censor] rider won't answer the our call. I tried to call again using a different number and he finally answered rudely and cursing us with foul words.

I ask for his name and he proudly says he's name is "Lester Blanco" with mobile number. [protected].

My package is delayed. I thought it's 2months only the process but now it's less than 4months na. and now they still not received the package. my room mate sent box also we sent in the same time and same shipment the LBC her family received her package already but mine 3weeks delayed na.. I don't know what is happening na. I have gmail. Message me please lopez.[protected]@gmail.com

I have been waiting for more than a week already to receive my ordered items but still your Cainta delivery hub failed to deliver it. They keep on returning my items to seller without delivering my parcels. They even failed to advise or txt me if they really are searching for my address. 😡
This has really made me upset and disappointing, for my baby needs the things I ordered.

August 16, 2017 06:10:52 AM
Forwarded to LAZADA WAREHOUSE.
August 16, 2017 02:37:50 AM
Arrived at SCS RETURNS.
August 15, 2017 06:00:00 PM
Shipment issue. Please get in touch with us through our official customer care channels.

Please please please i really need my order pagandahin nyo namn po service nyo namomroblema na aq nyan ilang araw yan kailnang kailangan q na ang order ko!😭

nagpunta ako sa LBC Langkaan 1 branch, dineliver daw nung august 9 ung parcel ko, pero hindi daw makita ng delivery man yung address ko ipinagtanong nya ko sa solis family, pero hindi daw nila ako kilala, sana manlang tinawagan ako ng delivery man kung hindi nya mkita ang address ko, nakaindicate naman siguro ung contact number ko dun sa parcel for sure or sa papel na hawak ng delivery man . ngaun ibinalik ng delivery ung item ko dun daw mismo sa branch na pinagsendan, hanggang ngaun hindi paden napaprocess hindi daw nila makita . sobrang dissapointed ako sa service nyo .

.LBC quoted "you like to move it" e bat ang sagot skin ng customer care nyo e. Kami pa ang kelangan pumunta sa warehouse nyo sa lipa para mkuha namin yun shipment namin is that how you give your service ? August 3, 2017 pa yung item namin dumating sa lbc and up untill now wla pa din puro sila dahilan . And ang last na sabi aakin non services area daw ang lugar namin and since when pa naging non services area ang lugar namin kng nkakapag deliver sila sa neighbor namin ? At wag ninyo sinasabi na mali ang adres na binibigay namin kasi simula dati pa yun na yung address na binibigay namin at lbc lang talaga ang hindi nakahanap sa addresa namin . Sa tagal kong ng follow sa shipment namin ang ending ang gusto nyo pa kami mismo ang kukuha sa warehouse nyo ! [protected] yan yun tracking number namin

I would like to file a formal complaint against your LBC D. Guevara (Libertad) branch. We have tried returning zalora packages to this branch but they refuse to accept it and give the excuse that they are "offline". This has happened 6 times already. Other branches accept these packages without any problem. However there is one guy at the LBC branch that refuses. When i insisted another guy helped me. But the first guy that is always there always refuses and says it is offline. Please check because that employee should not be working for you anymore. He is lazy.

Gud pm po maam/sir 5days n po kc hindi dumating ung parcel q w/ tracking number [protected].. Last august 9, 2017 at about 7 in the evening it was received at Sm city manila lbc branch. Until now everytime i track it is still in that area. May i follow up this transaction from your good office? Or may i have some adive how can i contact the said branch of yours?. Thank in advance and Godbless

Our Engnr.in charge at Calapan Mindoro site sent a very important documents last week August 10, 2017going to Balanga Bataan, but until now as I checked on your tracker it is out for delivery, but since August 11 I haven't received it!
Last Aug. 4, other transactions, ako pa ang nagpunta sa delivery hub para kuhanin yung super delayed documents and dahil hindi nila sinasagot yung calls ko. Please take actions on these.

We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels. Basically ang street signs namin ay bura na at di rin kami masyado kilala dito mag tanong tanong nalng kayo sa pangalang Analyn Golloso para mabilis nyong mahanap kng saan location namin still im expecting for my order to be delivered i really need my order.

Gud day po, I ordered through online and expecting to deliver the item yesterday pro ndi po dumating when I tracked it again today it says na my issue problem I was wondering f ano po un kz ngaun lng ngyari toh. LBC lagi courier pag umoorder me through online pro 1day lng nakukuha na agad ung item but how come this one has an issue problem daw. plz let me know if ano po ung issue problem so we can fix it pra makuha n ung item asap. tnx

LBC can you please deliver my documents it's been 1 week since it has been sent. The sender sent it last week August 4, 2017 but until now as I check on your tracker it is still in Marikina Cainta Del Team as of August 5. No one also noticed me if what happened to my documents or if there's a delay on the delivery. I waited everyday for that because I needed it already and I felt irritated for that. I already sent an email and they said they're going to escalated on the assigned delivery team to ensure the delivery of my documents but I think they just say it but they never do any actions for it. I tried to contact them also thru phone call then the operator says they will connect me on their costumer but they let me wait for almost 5 minutes and no one answered. By the way my tracking # is [protected].

Good day, I ordered a case for my phone samsung galaxy j2 prime on lazada. When the delivery boy contacted me, I was not able to answer the phone call because we still have classes in that time. And when I checked it on tracking page, it says "We tried to deliver your shipment but recipient is unknown at the given address. " I hope you can help me, thank you.

To whom it may concern,

I bought an replacement battery for iphone 5s at Lazada a week ago and earlier I just checked it through LBC's track padala and it says that It has an Shipment issue-thing.

"We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels." yan yun nakalagay.

Will you please solve this issue, I really need that battery so bad.

I waited since yesterday pa ng padala. It's been the 5th day today and still waiting. Ive been tracking the delivery since yesterday and found out nandito na sa iloilo. [protected] tracking no. Pero hindi nadeliver kahapon kahit sinasabi sa tracking site na idedeliver daw within the day. Yung pinaka worst pa eh tinatawagan ko yung LBC warehouse dito siguro a hundred times na walang sumasagot! Ring lang ng ring! Napick up yung call once binabaan pa ako! Please lang LBC ha business ko to nakakahussle dahil sa inyo. Wala man lang tumatawag sa number ko na tama naman ang lagay ng supplier ko for updates kung ano. I'm the one who's already contacting LBC for updates baka may problema hindi naman sinasagot yung tawag ko ring lang ng ring!