LBC Express
Reviews and Complaints

We have a package that has been undelivered. We understand that it takes a long time to deliver from the US to the Philippines, 74 days per your website. The tracking number is [protected], which was one of the 5 boxes we shipped. All 5 boxes were shipped on December 29th. We received the other boxes starting March 29th. Well over the 74 days. Understandably with this pandemic. We have been trying to locate this missing package, supposedly in La Union, but no one can get a hold of anyone there. What kind of service is this? We have been trying to have someone give us news since March 30th but no one can seem to help. It is now April 6th. Please locate the package - let's hope it's in good condition and deliver to the address provided/labeled on the box.

Bakit po nakalagay nasa Internal Mail Dispatch na yung parcel ko. Pakibalik nalang po sa Lbc Xentromall Polangui, Albay branch yung parcel ko. Ipapatulfo ko kayo kapag tinapon nyo yan

[protected]

2021/03/23 17:19:27
Failed attempt to return your parcel. Our 3PL will make a total of 2 valid return attempts.

2021/03/23 17:06:39
Parcel is intercepted.

2021/03/12 19:01:35
Your parcel has arrived at the logistics facility

NO UPDATE/TEXT/CALL from LBC's representative/rider. 2nd attempt to deliver was not yet done, it's been a week already.

?

sinubukan q po i track yung shipment q una sabi my shipment is a concern ngaun nmn po my shipment issue ano po b ibig sabihin nun.. bkt po ganun importante po kc yun at hnd po pwede ipagsawalang bahala. sana po maintindihan nyo po aq kaylangan n din po namin n mareceivr yon lalo n po sa pandemic ngaun salamat po sna po dumating n yon sana po ayusin nyo po lbc..

Its been 6 days ang I still haven't receive the parcel that I supposed to be receive yesteday. They indicated on their newly sched of parcel arrival 3-5 days from visayas to Mindanao but its way passed the due. I hope that you solve this problem and send the parcel on thedl the right schedule that is indicated in your own sched.

I hope you knock on the heads of your Quezon City branch head, staff, and delivery team because they are obviously not doing their job well. I ordered a sentimental piece from Serre and it was supposed to be delivered and handled well by your team. However, as fate would have it, the staff from Serre wrote the wrong address. The delivery guy and a woman from your QC branch called me and "assured" me that they will have the piece returned to Serre so it could be sent to the right address. However, days have already passed since that half baked promise was made. Serre has tried to reach out to your very irresponsible QC branch through their partner LBC branch (San Pablo) a lot of times, but the QC branch has not replied to any of their messages and return requests. Even phone calls are unanswered. I hope you work on this because that piece I've asked to be crafted maybe just an accessory for you but it's a part of me and honestly, your QC branch's irresponsibility is causing me too much emotional stress and anxiety. I hope you do live up to your tagline. You're the "Hari ng Padala, " right? I hope you can prove that that's not just some catchy phrase so you can rake in and deceive and cause emotional stress to your customers who placed their trust on you. I hope you act professionally and speedily on this.

Sir's,
On the date of 12/15/2020.I had a Large Box Collected from my residence here in Plano, and even with the current COVID-19 problems I still felt that my Box would at least be delivered by this time 03/27/2021 ?
DR. Paul K. Miller.
3416 Therondunn Dr, Plano, TX. 75023. USA.
Phone [protected].
Branch # 8104
Bill Of Lading # [protected]
Thank You (Salamat)

March 25, 2021
LBC ONE PAVILION MALL, CEBU CITY

Hi LBC,

Just want to let you know that the girl representative in LBC One Pavilion is very rude. I was just asking question if I can opt to use the document mailer since my parcel is very small but she answered with so much sarcasm. We have J&T and JRS nearby but I want LBC's service yet your staffs are very rude.

Don't get me wrong, I'm not haggling for the cost of delivery. I know LBC's is pricey compared to others but then again I am willing to pay just to secure my delivery.

This is not the first time I heard complaints on your LBC One Pavilion staff (it's always that woman they complain about!) but this is my first time experiencing this. I hope this is the last time.

Thank you.

The parcel was sent to me last March 16 via Cop but instead of recieving it here in San Miguel, it went to Sanchez Mira. I have been trying to get in touch with lbc customer service but it seems like they dont really have concern in my parcel. I ask the sender to follow up with the staff in lbc sm tarlac but they are only saying that it was always offline. How am I supposed to get my parcel then? They are not doing anything

Pano kupo makukuha Yung parcel ko from marulas valenzuela to tarlac city.dippo nadelivered sakin Kase Sabi don eh shipmentis with a concern.get in touch with your cust service..pano ko makukuha Yun thankyou can you help me how po?

Pede kupo kaya pumunta nalng in any LBC branch es that are closer to my place and complain over there?
My contact number Naman na sna ako don bat din alang tinawgan ni lbc Yung receiver bwesit.. lbc paku ayus Ang sebisyu nyu po ne?😭😭😭😠😠

The delivery boy was carcastic! He never come to the house of the recepient/receiver to deliver the item. He only call once only at 9:00pm but he never tried to call again but only text, base on his reason its a globe cp no. That's why he only text. The receiver of the parcel is senior citizen already that's why he never replied back to his messages coz they only know to answer calls not text! So far this only man owned this number 09197965153, only number because he did not give his name! We encountered for so many online deliveries we transact was so irresponsible! Kindly please send us back the parcel because its important for our special child needs! We have already reserve the money for the cost of that parcel. Thank you

Tang ina nyo LBC sa totoo lang napaka kupad nyo hawak nyo na lahat lahat ung item/parcel hindi nyo parin maideliver 25days na aqng nag hihintay hanggang ngaun hawak nyo parin? Ano ba yang mga tao nyo at serbisyo nyo pagong?

Sa Lazada i stop nyo na ang LBC masisira lang image nyo jan then nasasayang lang dn ang oras at araw ng tao sa pag hihintay na hindi naman pla dadating dahil sa LBC nayan

I sent a box through LBC last 01/12/2021 and I called LBC Manila for updates. They keep telling me that the delayed is caused by congested shipment in the location. The box is in Taiwan for more than a month now.

February 20 2021, nag padala ako ng maximum of (2) two packages, naka fragile pa yung isa, but ilang buwan nag daan wala padin yung isang package ko.
Tracking #[protected].
Ilang times na pa balik2x yung reciever doon sa provence namin, sabihin ng head pati mga teller doon na balik nalang kayo bukas ! until now! wala pa!
2months na po bakit wala pa ang package ko?
Tapos kung tawagan kayo dipa kayo sumasagot sa tawag, ano nag lulukohan ba tayo ?!
Paki follow up nalang Ma'am/Sir para walang problema.

1 package Tracking no.: [protected]
Date of Shipment: July 30, 2020

2nd package tracking number:[protected]
date of Shipment:August 26, 2020

We're not able to pick this up because of the ECQ we barely go outside that time and I got no messages from the branch that my package is ready for pick up. You guys should notify the receiver's if the package is arrived at the branch am I right? So when we went to Sucat branch they said that we need to pay fee in order to receive the package again but they said we need to contact lbc first but we don't get any response. Please don't involve the sender since they're my buyers and they just sent back the items to me. If you have any questions or concerns please do send me a reply. You guys have no rights to dispatch the items since I got no messages from the branch that my items are ready for pick up.
Kindly check the attached photos. Thank you and I hope I receive a response asap since I'm getting tired of waiting. Thank you

What is the meaning of "Shipment is being transferred to the requested destination."

Damage box from the handle of the delivery team urdaneta

Good day. I am Ellen Joyce C. Larroza and I am writing to inform you about the status of my package with the tracking number [protected]. The sender sent me the package last February 1, 2021 and 3 weeks later, I still haven't received it. I thought it was just delayed due to the pandemic. I asked her the tracking number that time and she forgot to send it to me until today. When I tracked the package, it was stated that shipment has been received at internal mail - pending. While I am also at fault for not following up, I am really disappointed that the delivery man didn't inform me that he went to our house twice already. I also had appointments and the least you could do is to inform me that you will deliver the package on that day, but I didn't receive any texts or calls. Other couriers message beforehand, so why can't you? I went to LBC earlier and the staff told me that I need to pay the same amount in the receipt, but I didn't because I think that it is not fair in my part since you also had your lapses.

I am hoping for your response about this matter.

Thank you so much.

34 days today march 8 yong box ko. Arrive at general santos balikbayan and cargo team feb 27, march 8 na andon pa rin. Hindi pa rin ba naubos yung delivery schedule ng team sa saranggani na hanghang ngayon wla pa rin schedule ng delivery sa south cotabato?

My receiver claimed the package last Feb 26, 2021, with the tracking number [protected]. Until this day I haven't received any notification that I can get my payment refund. Even the status of the tracking online shows that it was not been updated. Can you call the attention of the branch LBC Grand mall Talamban, Cebu regarding this matter. They are not working their job well! I need this complaint to be sorted out asap!