LBC Express
Reviews and Complaints

Hi!

I called at 5:31 am today (September 03, 2020) on your customer service due to some package I cannot track using the tracking number provided at me by the 3rd party courier. My name is Mariel Joy Yepez and I used mobile number [protected].

The agent who answer my call was so unprofessional and disappointing! He never let me finish my question or my my sentences! He keeps on interrupting me! Is this how LBC customer service works? He didn't even tried to talk to me in a respectful manner!

And when I pointed it out to him and ask why he keeps in interrupting me, he just keep on blabbing as if he was butthurt! Imagine, I was the one who called and asking for a customer service that could help me with my package issue but I was the one who got to listen to him blabbering wihout him trying to resolved my issue!

This is totally unacceptable! This is my first time that a customer service agent do this to me! So unprofessional and awful service!

I want an action for this and to be notified for an update!

Thanks!

Transaction Date: Aug 15, 2020
Tracking Number: [protected]
Contact Number(s): +[protected] / +[protected]
Email Address: [protected]@gmail.com

I was advised by the store associate who received my package that it'll take maximum of 7days for the parcel to be completely delivered. I checked the website and it says that for Mindanao to Mindanao it'll take 3-5 days and that's already with adjustments for the Covid19. But it has already been almost 3weeks and the package hasn't been delivered yet. I tracked the package regularly and the update is stucked on 'en route to the distribution center' which was way back the 18th of Aug. So I called customer service; waited 20mins on the que; spent hundreds of money for every call as I don't have a landline so I need to call using my cellular number which will cost me a no joke of an amount of money (I didn't blamed this on you, as I know that it'll cost me to call your toll free using my cellular line). I called and didn't mind being charge for the phone calls as I was hopeful that you'll be able to help me but to my disappointment I only didn't get a help but I also felt that your phone associates wasn't sincere in helping me (I didn't blamed them as I know that it wasn't their fault that my package wasn't delivered yet, but as someone who also work as an operations supervisor in a call center, I know that it's their job and responsibility to ensure that their customer can get the help they needed) I was just simply told that I just need to wait (despite the fact that I already mentioned to them about how long have I already waited and how much have I already extended my patience with the company) they didn't even get alarmed nor did they filed an investigation as it can be that the package was lost; they just simply don't care. I also sent out an email but didn't get any response. I followed up on the email but no response still. I tried your chat support but all I get is a bot. I hope you understand how much I tried to reach out to you to try to work things out (too much of an effort for me already), how long I tried understanding you and how much I have already extended my patience. I tried to understand you as I worked for customer service and I know how sometimes the errors and problems cannot be avoided and how hard it is for the employee to take all the blame and customer's anger/frustration, but this not how I assisted my customers. I am very disappointed and dissatisfied with the company and support.

-Athens (sender)

I requested a psa /nso copy at psa serbilis. Shipment has been received at scs courier facility - manila - august 15, 2020.. But shipment was en route to odiongan delivery hub on august 17, 2020.. I wonder why it reached to odiongan, romblon wherein it's very in my address calatrava, negros occidental.. Shipment was en route to scs returns on august 29, 2020... As of this writing september 2, 2020 there is no update about the shipment... Tracking no. [protected]... It was a very important document but lbc is very slow in taking action of my concern.. I've been sending email to their customer support but no reply... I hope you can help me with this matter. Thank you

Gertrude casa
Recipient

I shipped an item 10th of august. From 19th of august the status is arrived at sf cebu. And that was the last update. I have sent multiple complaints but i'm not getting any response from lbc.

Hi! It's been beyond estimated delivery time of my packages ordered from Lazada but I still haven't receive them nor heard anything from LBC. I already e-mailed LBC and Lazada several times but Im still waiting their reply. I understand it's been hard for everyone during this time but when I ordered where NinjaVan is the courier, it only took them a week to deliver my orders. I'm really looking forward for the delivery since I'm badly needing the table for my WFH set-up. Please see attached files for reference.

LBC Calbayog Branch - my package has been stock in their branch for a week now. Saying that they can't deliver because of lockdown but other couriers has been able to deliver packages. No updates from the branch nor no reply on their Facebook page. Got a word from our place that they allow entry and resume of delivery services. Hope you'll be able to help me. This will be my last transaction with LBC.

SENDER- BIANCA MANGAMPAT
2697 Maria Aurora St.
Brgy Poblacion Makati City
cp# [protected] / [protected]

RECEIVER - ANNETTE MAE MANANSALA
JMS Building, National Road,
Malhacan, City of Meycauayan Bulacan

Tracking Number - [protected]

The parcel picked up last Juy 11, 2020 but was not delivered due to incomplete address and spelling or receiver's name . We indicated the correct address and name in the parcel when picked-up but was encoded in your system incorrectly. instead of JMS it was encoded as IMS and instead of Annette it was encoded as Anelle. We requested to just correct it but according to your customer service LBC is not authorize to correct the address, then we requested to return to sender. Its almost 2 months now but LBC did not return the parcel to us. After so many follow-ups until now no update yet for the status.

May we request the full refund of delivery charge and please return the parcel to us.

Hello Im Ma. Anna Mickaella T. Sevilla, I shipped a total of 4boxes Cash on Pickup at LBC Bulakan Bulacan branch last Friday August 14, 2020 to Tuktukan Taguig City Branch but my concerned is its already 1week but the products is not there. Here are the tracking numbers
(3132 1219 3282) (3132 1219 3272) (3132 1215 8203) (3132 1219 3262). Kindly take actions before the foods gets expired. Thankyou

yung item damage nung dineliver. hndi nmn damage yun pagpadala nito..tracking number [protected]

Hi I would like to seek assistance to file a complaint against LBC.

Please help. They are not remitting my payment collection and that money of mine has been with them more than 2 weeks. I placed a delivery of an item ordered to me by a certain buyer in Parañaque, it is Cash on Delivery transaction. It was delivered to the buyer on August 10, 2020. The payment of buyer was received by LBC and It should've been transferred to my bank account within 3 days after successful delivery. However I haven't received anything and they keep on telling me that it is still for validation of Union Bank. Upon calling Union Bank,    there is no validation needed and LBC should've deposited it already to my bank account since they got my details and account number correctly. It seems that LBC has really taken no action at all to my concern and has no plan on giving back my money which has been already long overdue in their hands. I've been calling them and giving me no concrete result nor answers. My nanobusiness has been on pending because they've been putting on hold my money which is to be used as capital for my business. Their customer service is very bad also. It takes me hours to be able to speak to their agents yet a waste of time since none of them are helping me anyway. PLEASE HELP ME. 

Here are my details: 

Name: Cherry Ann P Silva

lbc Trans. Ref#: [protected]

Contact No.: [protected] /[protected]

Praying to hear/get a positive response on this matter. Thank you and God bless!

August 6, 2020 - the tracking beyond said that its en route to cabuyao. Then it stuck there until august 15 - cargo exchange (dont know what this is)
August 18 - its already in the delivery hub (lower laguna delivery) its a tv so it has to be delivered immediately but.. 6 days after my item is locked in the hub
August 24 - they decided to deliver it and then it didnt came said our house was closed. But we were expecting it.. There was no call or text that they are already at our house, heck they didnt even knock, we have a doorbell and then they also did not use that.. And then they said they will re deliver the next day and here we are 2 days after still not heard from them.. What utter incompetence..

Tracking no. [protected]

Tracking number [protected]
Binagbyad nyo ko noong july 24 165 pesos
Sabi ko paid n yung item ko worth 450pesos
Ask ko nag pick up bakit 615 to be collected eh byad n yun ang sisingilin nyo delivery fee na lng sabi ng courier nyo yung 615 n yun ay 450 worth at 165 n bnyad ko sa inyo kaya 615 sabi ko d yan sisingilin s nila paulit ulit me sf lang s knila.. Tpos now siningil nyo sila ng 620 pinabyran nyo eh byad na.. Modus b nyo yan. Dpat nyo iblik s akin ang pera ng customer ko d kau mgnda kausap.. Ayusin nyo yan.. Byaran nyo ko sf lang ang sa inyo hindi ko pina bebenta s inyo ang item n. pinadla ko.. Delivery fee lang kau.

You delivered and collected money 615 july 29 and now August 25 na.. No update no messages with. me
You collected money with consignee but u never remit with sender. How long do I need to wait. Your scammer getting money with us without returning.. I said its paid but still collected money and not remitting with me.

This is in reference of a rude behavior of one of your employees at LBC Langkaan 1, Dasmariñas Cavite, CHERYL MAE BAYLON. She is so unprofessional and in my own opinion did not undergo proper training on how to assist customers. I also do wanted to let the higher management know and also a recommendation for you to conduct a surprise visit to audit and check the condition of your store because in my own personal experience every time that she is on duty all COP transactions as well as branch collect is always offline. I have observe whenever this teller in on duty this is the time that we are denied of these type of services which is unjustifiable on our part as I don't see any reason to be denied of the services since LBC is a big company. The reason why I have came up with this complaint is because I have been observing this situation for 6 months now.

Dear lbc express, i've been waiting for my item to arrive. Imagine 2 weeks na kapin. Wapa ninyu gideliver. Digay ra kaau niabot sa mactan nga branch. As in pipa pa ka weeks before ninyu gihilantan ang item. Gi pasa sa grandmall liloan after pila ka weeks. Pg. Abot sa grandmall. Please expect delivery. After that under some ungorseen events wla madeliver ang product. Hello, naunsa mo ui? After ana gipasa na mghandle kintahay. Another day gipasa nasad sa larj. Unsa ni ui? Sige mog pasapasa? Mamili mog gaan ra nga item. Sanina tmn tung akong items ambot knt gyid nuh. Naa mn unta moy service. Dimo makadeliver? Hangtud karun nuh ang utem naa pa ddtu. Nabaho nlng guro tu. Sigeg pasa2. Inyumg service tarunga palihog. Ayw ko rasoni tungod sa pandemic kay dugay nananh natanggong diha sa inyung mga kamot

Hi lbc team! I am filing a complaint regarding the item I shipped to my friend. It is so clear that it is a bottle and I advised to ensure that it is handled with care. My friend just received the item, and it's all ruined. It is obvouis that it is a jar. Hence, should be handled with extra care. Do you not inform the shippers about it? It seems that they're just throwing it around. The person who packed it on the shop is not at fault. He packed the item properly and even put a lot of bubble wrap in it. Compensate us for the damage! Refer to the tracking number below.

Ka-lbc, your shipment with tracking# [protected] was received by jean on 08-22-2020. Thank you for trusting lbc!

They have useless service. They keep on lying. Poor customer service, too. They've claimed that I wasnt at home yesterday to receive the parcel which is impossible. There are 4 of us here, we have a freaking pandemic and we are quarantined at home because of it. What kind of excuse is that? No one at home? Stupid service. Apparently, the information in my parcel is useless to cos they can't even contact me. Theres a phone number there. An address too. Drivers are lazy as heck or they're just plain incompetent. Same goes with the management. Other couriers have no problem reaching us here. Only lbc. Y'all proud of that? Your management is [censored].

Hay naku rider ng lbc tamad, march 3 nag text sa akin ang bdo na I dedeliver na ang credit card ko, kaya I keep on tracking may parcel pero wala dumating na rider ni text or tawag. Tapos makikita ko sa status return to scs courier facility manila? Nag request ako ng re deliver sa bdo agad agad, nag bigay pa ako ng instruction at landmark pati number ko sa bdo dahil hiningi nga ng bdo nun tumawag ako para isama nila sa instruction. Dahil sa pandemic na intindihan kong hindi ma deliver kaya ngayon, august 20 nag text na ulit ang bdo na for delivery na ang card ko, pero I keep on tracking since hindi ako makatutok sa pag track dahil nasa trabaho ako. Makikita ko sa tracking pag uwi ko na hindi na naman nila ma-locate ang location namin? Which is tinanong ko ang mga tao dito sa bahay namin kung may nag puntang taga lbc, ang sabi wala naman daw. Nakakapag taka lang na di nila ma deliver dito sa mantalang yun sa kapatid ko na same address at same bdo at same lbc din ang nag deliver nakarating yun card niya? Ano ibig sabihin nun bago yun nag dedeliver at tatamadtamad? O sadyang tatanga tanga? Sorry to harsh words nakaka disappoint ang service ehh, umaasa ako na dadating pero wala paramdam. Kaya ngayun august 20 nakita ko yun status kaya tumawag ako kinabukasan dahil iniisip ko nga na baka sarado na at gabi na ako naka uwi sa bahay tumawag ako august 21 ng umaga, hiningi ang track number at sinabing hindi nga ma locate ang location ko. Hingi ng customer service ng lbc ang cellphone number ko at ipapa schedule daw sa araw din na yun. Nag expect na naman ako kasi nga nag bigay na ako ng number para ma kontak ako, tapos pag check ko ng mga 3pm status na naman delivery issue? Hindi ma locate ang location namin? Ni walang text o kahit isang ring sa cellphone ko na galing sa taga lbc rider? Ano yun lokohan hindi nag ta trabaho ng tama yan mga rider nyo paki ayos naman palitan nyo na yan mga yan madaming gustong mag trabaho ng tama diyan. Salamat

Help my parcel is not moving since it is delivered to the hands of lbc (I ordered through lazada) it has been 17 days and beyond my estimated delivery date. Im panicking cause when I tracked it on universal tracker it says that it is received at "solutions crossdock alabang" many says that it is a black hole between lazada and lbc where many parcels suddenly dissapear, what should I do?

LBCExpress claimed that they have made attempts to deliver my purchases and that I wasn't present to receive them, when as a matter of fact I was (and still am) and they failed to get in touch with me. I even doubt they actually made the attempt to make the delivery. I'll understand if the delivery is delayed because of the quarantine, but I won't stand for false information. Their customer service is also deplorable: not responsive online and no one picking up the phone. Other courrier services have no trouble getting my purchases to me, so what's LBC's excuse?

I would like to file a complain with your service very poor and arrogant staff especially to drawson paul reyes at lbc sanjose delmonte sampol branch, I sent documents 8-5-20 in lbc one is going to davao and one in taguig, less than 1 weeks document in davao was received, but the documents to taguig until now we didnt received, lbc dont inform us that there is a problem with the address, my point is if there is a problem why you dont give us a call to inform, that we need to correct the address, what is the use of our contact details written in the form. What happened to your service?
And with your staff drawson paul reyes he is very arrogant he doesnt have good customer service attitude he dont deserve his working position very poor service. Drawson paul reyes you have to put your feet to your customers feet so u can feel the feelings of your client due to your poor service not to be arrogant. You dont deserve your job you just ruin the name of the company. [protected]