LBC Express
Reviews and Complaints

Delivered yesterday from Singapore to our residence here in the Philippines. Upon checking the package there are a lot of missing items, most are expensive toys ( Ironman "Hulkbuster figure", Lego Sets etc.) expensive jeans and clothing ( Levis jeans, Tribal jeans, Vondutch jeans etc.) and sets of expensive leather shoes.

Tracking number: [protected]

Your system says my items were received by the recipients (may 29 on the system) but the recipients haven't received it yet.
May 30, I have asked someone to go to the puerto galera branch to check on the items and it's still there - not delivered yet and not yet received by anyone!
The items were not received yet by recipients but your system says items where received on may 29 by both recipients.
You are providing wrong status of delivery and it affects our business. What action should be taken from this? I am expecting that this issue will be solved asap since I will be having more business transactions with lbc in the future.
See attached photos for proof. Thanks.

Good day po!

Patulong naman po ako regarding sa shipment ko from tacloban to cebu.

May 28, 2019--Arrived at TACLOBAN DISTRIBUTION
May 28, 2019 ---Forwarded to VCARGO EXCHANGE.
May 29, 2019---Arrived at VCARGO EXCHANGE
May 29, 2019----Forwarded to CEBU DISTRIBUTION TEAM
May 29, 2019---Ready for delivery. Please expect delivery within the day
May 29, 2019----Shipment issue. Please get in touch with us through our official customer care channels
Naghintay po yong receiver kahapon wala pong dumating tapos biglang nag shipment issue.need na kasi po yong item ngayon kaya pinapadala ko thru lbc kasi mabilis lang po, , patulong naman po for any feedback of my shipment please call# [protected]

Checked and found this posted in your LBC Track and Trace site:
Shipment issue. Please get in touch with us through our official customer care channels

I have attched a sample screenshot for your reference.

Please text me [protected] if you have difficulties finding my place.

Thanks!
Daisy Jane Grapa
3248 Purok 1 Cangmating, Sibulan
Negros Oriental

This is to formally make a complaint and ask for redress of the error made by LBC kasambagan cebu city branch on my parcel which i delivered for shipping by your company last May 25 2019 with tracking no. [protected].

I can clearly recall that i wrote the correct address fairview Quezon City. I was in a hurry at that time as I have to fetch my baby from my mother's house that is why I wasntoo complacent on the staff who msde the receipt. Its just now that i tried tracking the said parcel and knew that it is already in Cagayan distribution center. I checked the receipt and indeed ur staff chose QUEZON BUKIDNON AS THE ADDRESS.

The parcel contains important snt stuff for my husband who will l soon leave for overseas job. It has a cellphone in it.

Pls do something thing to have it sent immediately to the correct address

CARL LEWIS MALAZARTE
164 pearl st east fairview Venus bigasan store fronting sunny villas, fairview Quezon city

Should yoru company fail to address my concern, i will not hesitate to file a formal charge for damages on this incident.

Respectfully yours,

Atty. Mae Jonabelle Poblete-Malazarte
Client

THIS IS OF HIGHLY IMPORTANCE

The person who processed my documents in the Municipality of Bonifacio, Misamis Occidental said they already sent the parcel thru LBC and I also confirmed that the said parcel was successfully delivered. However, as I was trying to follow-up the status of my PSA (since the documents sent were needed for my PSA) the person I talk to at PSA said there was no documents being sent . They are asking for a tracking number which I have : [protected] and the person w ho received the parcel. But how would I know who received the parcel? PLS HELP

I tracked my parcel and it says that it is already ready for delivery. No delivery happened. I even got a message that there was a shipment issue. LBC Gensan what's happening? I am very nervous because i spent a lot of money for this item and yet there has been an issue? We trusted your company to deliver our items safely and without giving the costumers any problems. Can I still get my parcel? This is such an inconvenience to us costumers. I hope it can be resolved immediately.

To whom it may concern,

Good day!

Hi, I was expecting a package under the tracking number [protected] last May, 20. 2019. However, upon checking Melanie Pia Gutmann (who is me) already received the Package (according to the package tracker) but I haven't received any package on that day! May I request a receipt and the signature who exactly received my package? May I also know the name of the deliverer? I am very disappointed with your service. I have been writing an email to the costumer care services but until now I haven't received any reply! I also tried to call but no one picks up the phone. Please do help me trace where my package went or if you lost my package could I have a refund? Thank you

Truly yours,
Melanie Pia Gutmann

2 boxes ang na-pick up sa accommodation namin nung April 19. Nakaalis ng UAE 04th May. At "naka-transit in Hongkong" from 16th May till today, 27th May. Walang info na maibigay ang CS Agent kasi di pa din daw nila alam. Sana man lang maisip ng Management ng LBC na pinili namin kayo na magdala ng packages, documents, etc sa pag-asang makakarating sa tamang tao at araw. Nakakapanlumo lang. Sana naman magawan ninyo ng paraan kung ano man klaseng paraan ang dapat kasi nakakainis na din. Yong boxes ko na inasahang makakarating sa amin ng early June, mukhang madi-delay na ng madi-delay. Hindi katanggap tanggap lalo na't kinakailangan ng Kuya ko ang laman nun bago siya sumampa ng barko ulit.

I was expecting a parcel on May 25 2019 but it never came. No one from LBC came but the tracker said it was not delivered because the recipient is unknown at the address.

Can you please help out? Been trying to contact your FB page/chat but no one is there to offer support.

I'm willing to pick up my parcel in LBC branches in Marilao, Meycauyan (Malhacan), or Bocaue branches.

I have an order from Lazada and the courier was LBC.
May 4, 2019, LBC starts to carry my package and scheduled to send to me before or on May 17, 2019 base on the estimated time given by Lazada. When I track my package on LBC's website, my package arrived at SF Cebu on May 7, 2019. I wait until May 17, 2019, but my package didn't arrive, so I contacted Lazada's help care to ask what happened. They told me that they will coordinate with the courier which is LBC for what happened. After a few days, I received an email saying that my package will be delivered before or on May 23, 2019. So I wait again, but now it's May 24, 2019, and still, LBC didn't deliver my item. I am so disappointed since my package is already at SF Cebu since May 7, 2019, how come they didn't deliver it until this time?

I ordered a product from Lazada. The brand uses LBC courier. I tracked. My order arrived yesterday, May 23 2019. The delivery guy went to my house at about 4 pm. He asked me to sign the receiving papers. I did sign them but they made me wait because they had to look for my package. They had a tray box of other customers' packages. Unfortunately, my package was not there.

I am disappointed by the service. They had my name on their receiving papers, but they did not prepare my package to be delivered. The compamy should lecture the delivery guys to always prepare what packages to be delivered the day with the guide of the receiving papers.

#[protected] ilang beses nko nag email sa bwiset na customer care nyo! at wala akong mkitang care. yung john paul j. daluping na ng email kala ko mkakatulong di narin ngreply.. di man lang tumawag mga tao nyo or mgtxt reason agad di mkita location? pano naging HARI NG PADALA? tagline nyo? halos lahat ng nbsa kong complain dto pare pareho? di manlang mgbgay ng ibang way para kaht pick up nlng sa malapit na branch na malapit? palitan nyo tagline nyo! HARI NG SABLAY mas bagay!

I dont know theres a delivery today. When I track my delivery they said the receiver is not attended. The delivery man must text or call me so that I am aware that there will be a delivery for me with tracking number [protected]. Hoping to resolve the problem. I also call the customer service but their difficult to contact. Resolve also this issue for the customers.

Hi good afternoon! Icocomplain ko lang sana ung empleyado nyo na nagpareceived ng credit card sa hindi auhtorized. As per BDO May 13 dineliver credit card ko at may nagkareceived na hindi ko naman kilala. Kinuha ko name ng nagreceived at hinanap ko lang sa fb. Namukhaan ng mga kasama ko sa bahay. Taga samin pero ako hindi ko sya kilala.Sana maging mahigpit kayo sa pagpapareceived ng credit card.

Good afternoon.

My company name Bquench marketing & Solutions Inc. Based on the status from your LBC they cannot locate my address. Here's my Tracking Number: [protected]
Complete Address: Door 2 Dacota Holdings Inc. Km 11 Sasa Davao City.
Please contact this Cel. No. [protected] / [protected]

or it's possible if will be able to pick up at your branch .

Thank you.

He is so unmannered and unprofessional. I am an online buyer, and he shouldn't told me to just cancel my order and command me to go out for him, because first of all, no one texted of informed me that my order will be delivered today. That's why I don't inform my mom about it.

He called me, then told me that he is the LBC delivery and he want me to get out. His voice sounds irritated, I don't even know why

hi i would like to complain the services that you provide for us your customer..
its so hassle when it comes to deliver/sending/claiming/shipping items to your other branches..

also the staffs are so unprofessional, they have lack of customer services, and when it comes to updating and tracking the baggage they are full of excuses. not trying to get the customer side/complaints..

# atc alabang branch,

it happened April 29, 2019 (monday)
we shipped the items that bought by our customer.. the address of the receiver is on olonggapo but until now may 22 2019, the customer call us that they haven't yet received their packages.. so we checked lbc atc branch and found out that the customer baggage is still pending on the branch of olonggapo. its more than a 2 weeks now.. we gave them an alternative address of the receiver but until now its not yet delivered... we really don't know if its the fault of atc branch or the olonggapo branch. we provide a detailed information of our customer/ receiver to both lbc branch.. also the alter address the number of the receiver.

please be aware that the services that you provide for your customers are not professional way.

I sent a large box last February 2019 through LBC Express service from Malaysia to The Philippines. I originally assigned the receiver details under SHEILA MAE BULKAN FLORES. Due to unavoidable circumstances, I had to change the receiver details under my mother's name JOSEPHINE PAREDES PUIG in April 2019. I filed a report through email and made several follow ups through LBC's customer service. LBC has always given a positive response that the report is duly recorded and their corresponding delivery hub team is advised accordingly of the change in receiver details. After weeks of tracking and follow ups, the package is still NOT delivered and the delivery team surprisingly told us that they haven't received official notice to proceed with the delivery to the new address. The box is 3 months old as of today and we still haven't received it.

[protected] with this trackin no. Customer is Rodelia dela Paz the customer is waiting for it to be delivered since last week, They just tried to deliver it once but they did not call the customer that's why the customer is not informed about the delivery. The tracking says that it needs to be pick up . The customer is a teacher and dont have time to pick it up.Please deliver it ASAP.