LBC Express
Reviews and Complaints

This refers to my previous request to expedite the delivery of my client's legal document which has been pending in your Cabanatuan Branch since March 22, 2019. For your reference, below is the complete details:

March 21, 2019 Accepted at Amberland (12:49pm)
March 22, 2019 Arrived at Cabanatuan Delivery Team (9:22am).

Today, the document remains undelivered.

With due respect, you are already in breach of your contract of delivery. Your customer service is unhelpful and keep us on hold via phone for almost an hour. Worst, the document that is supposed for immediate delivery is a very important document, hence we thought that LBC can provide such service, but unfortunately, you are grossly negligent. The document remains in Cabanatuan branch without any valid reason. We are even unsure if the document is indeed in Cabanatuan.

In this regard, let this letter serves as our FINAL DEMAND to deliver the document until today. Otherwise, we will instruct our recipient to pick-up the document in the Cabanatuan Branch by tomorrow. By reason of your dereliction of duty, we will be constrained to file a case against you, claim for refund of the delivery fees we paid, with damages.

Sincerely appalled client,
Atty. Marlyn R. Bacani
[protected])

March 27, 2019
[protected]
Dumating yong rider delivery for ms jean olamit
Then humingi sya ng id so kinuha ko muna id ko sa taas, aba pag baba ko umalis nag pa harorot na ng motor nya? Ilang minuto ba syang nag antay to think na umasta sya ng ganon ang bastos naman nya.. Sana naman I train nyo mabuti mga tao nyo na wag maging bastos... Kasi binabayaran naman kayo..
Request to re deliver today

I receive text message last march19 saying that my item will be delivered but until now I haven't receive it. Can you please let me know if there is a problem on the address that I provided? Shipping time is 5-7days only but its been a week since I ordered a watch and not yet arrive until now. If you have any issue you can reach me on my mobile phone. How will I know if the items ate canceled already? It took so long tp receive an item from you.

Regie Batiao po ito, ang shipment ko po na ipinahulog sa kapatid ko with trcking no306-[protected] ay hindi nakarating sa tamangdate sa limay bataan ito po daw ay na mis route hiniling ko nasana ay maihabol ito from olonggapo kung saan napasama ang item ko subalit wala tin nangyari march 14 subalit muli ito ay hindi nakarating kung kaya hiniling namin na maibalik ito sa branch na pinanggalingan nito march 23 na po ngayun ito ay wala P arin...

Last march 22, 2019 I received an email from contact@sephora. Sg informing that the parcel was completely delivered thru aramex international last march 21. I immediately contact aramex to verify the email from sephora. Then upon verifying from their system from one of aramex representatives, the said parcel was already delivered. I informed her that I did not received any parcel from lbc last march 21, I asked her who received the package, and she told me that I received the package, she also informed me that the package was received around 2 in the afternoon. Honestly, this is the first time that I encountered this kind of issue with lbc.

March 14 nagpadala kami sabi sa tracking ng lbc nasa laguna delivery team na nung March 16. Hanggang ngayon d pa narerecieve ng customer namin. Sabi sa report no payment. Nagrereklamo customer namin na bakit no payment eh hnd naman talaga dineliver sa knila kaya d pa nila nababayaran. Araw araw nila inaabangan delivery hanggang ngayon wala pa. Dog leash lng naman na tatlong piraso bakit hirap kayong ideliver.

My tracking no. For passport is "invalid?!?..."don't know why always like this . when i put my tracking number, it says it's "invalid "or "tracking number not found", so now i can't track my passport when or what date LBC delivered it. Is there any way to track my passport?...Pls tell me what im gonna going todo with this?, ineed to track my passport, can you pls fix this. I

03/22/2019
Phone #: [protected]
Track #: [protected]
I understand that you cannot locate my address but please also understand that I have a phone number and its up and waiting for your call or text. Please contact me, I need the shipment ASAP. If we need to arrange for me to pickup the shipment near me, I'm up with that. Please resolve this. Thank you.

Hi I am not really satisfied with the service I am a online seller I do sell Canada and philippines my sister was the one who was doing the delivery transaction and it was our first time for COD transactions and we didnt know that they supposed to ask details about the bank account none of your agents ask for our bank account so I called LBC customer service here in canada to ask why it take so long for the payment to process its been 2weeks now and still waiting for that code that they keep on telling my sister went there to verify or check it again for the 4th time and still nothing so instead of easy and hassle free transactions please do something with this and plus the income and profit that we supposed to have we spent it to go back and fort in LBC

I am from oton iloilo and was expecting a package from usana last saturday/ sunday march 16/17 2019. But I was surprised to recieve a call from usana cebu last tuesday march 19 that my package was returned to them. And the reason was "unknown address." I understand that, but atleast the delivery man could have had called me to ask about my location or atleast ask me to meet him in the main road of oton iloilo or meet him at oton lbc.. What happen to your vision and mission about commiment to moving lives, businesses, and communities and delivering smiles around the world? If your employees are not committed to do extra miles or exert effort to deliver those smiles to your customer.

Date of the incident: March 19, 2019, past 8 am
Tracking number: [protected]

First, I would like to commend the employee named Boni/Bonnie for assisting me when I went to one of your office branches here in Koronadal today.
I was turned down by the first employee I approached to assist me with my package. It was raining outside, my kids are in the car waiting for me while it's parked outside and his only response was, he doesn't know where my package is, that I should wait for the delivery man to bring it to me, or to just come back at a later time when they've (delivery men) arrived without even asking me for the tracking number. Then the guy named Boni/Bonnie approached me after overhearing my conversation with the first employee. He proactively asked for my tracking number then asked another lady employee to pull up my account. The lady employee's remark was, "istorbo!" Then Boni/Bonnie responded, "Customer ito, (sasabihin mong) istorbo?!" Then the lady annoyingly checked my package info in her computer while saying "May natanggap ba siyang text? blah! blah! blah!" After Boni/Bonnie got the information, he asked for my house sketch so he could give it to the delivery man as soon as he arrived to make sure that my package will be delivered.
I am hoping for feedback confirming that the employee named Boni/Bonnie will be given a commendation that he deserves for the very good customer service he provided. You should hire more people like him. With regard to the other two employees, maybe the company should reconsider keeping them or maybe send them to a retraining program to improve their work ethics.

Hi Lbc, would like to complaain having a very long line ng very long time waiting.. could you have seperate lines for those customers who have so many items (online sellers) and for those who only have single document or item. I only have one docent to sent but it took me more than an hour to waut because the first one in the line had so many items to sent. It sich a waste of time to wait just because the first one have many utems to ships in one transaction. Can you please fix it. Thanks

So we received our parcel with ²weeks delayed. And the ²nd packed item is not ours. I would like to question the delivery boy who got from the seller i bought this. Instead of clothes of a baby boy. We received bag and the seller said that he didnt provide bag like we received. I am hoping for your response and immediate investigation about this or else we will sue YOU!

Joucell

March 15, 2019

The Customer Service
LBC Express, Inc.

Ma'am/Sir:

I write this letter to report my complaint regarding the condition of the package I have sent last March 11 thru LBC with Tracking No. [protected]. As of today, the said item is not yet delivered to the recipient.

In line with this, I request that an immediate action and follow-up regarding this complaint be made since this was not the first time I have encountered incident of late deliveries. Similar incident was also happened to the package with Tracking No. [protected] I have sent last February 7 and was only received last February 23.

Thank you and I am looking forward to a much improved service from LBC.

Sincerely,

Grace D. Olivan
Naga City

i received a text message yesterday that my order with ref # :[protected] will be delivered that day but it was not delivered...as i track my order the status is we tried to deliver your shipment but the recepient refused to accept..i did not refused it...because the delivery team did not inform me if they are ongoing in my adress..when will be my shipment delivered? i need an ASAP response

Package sent thru lbc branch in commonwealth to be shipped to tondo manila only. It's already March 14 and still, package was not delivered with last update on Mar 4th! Poor customer service too when we called hotline.

I should have used Grab express or Lalamove. I sent docs thru grab express the other day and we received it within 30 mins. Lbc's shipping fee is way more expensive than grab's and lalamove's

I was expecting a delivery within March 8 to 11 for my passport. But until now I haven't receive it. I also paid for an express delivery but when I track the tracking number on my receipt there are no details available and I keep on callin and calling their hotline but no one is answering, how am I suppose to know the update for my Passport. And it's really frustrated because it's an important document that needs to be delivered and I've paid for it already. I need an update and probably a refund for that express delivery charge. Worst service ever, I will understand it it's just a simple document or item but it's a Passport, atleast do something about your hotline, no one is answering! WTF!

I track my package but it says that shipment was not delivered since the service is out of LBC's service area.

I would like to change the address for my undelivered parcel with the tracking number [protected].

New address: LBC branch pickup - Cogeo Antipolo Branch
Receiver: Jessica Marie L. Latorena/ [protected]
Sender: Alyssa Mae Magno

Thank you!

LBC peso padala encashment at LBc Mactan Marina Mall Branch, Lapu Lapu City, Cebu is very very very slow. Customer service is very poor. Employees keep on chatting with each other while at work! You should value your customer's time also! I have waited for one hour, and currently still waiting for my money to be encashed. Will this took that long? Unbelievable! 🤬🤬🤬🤬

Please improve your services. I was expecting my parcels to be delivered a day or two, but its already been 4days past. I checked online and track it down. Why does it take too long to be transfer to one place to another when in fact its only local places. Please deliver my parcel as soon as possible 'coz I really need it for my son's medical needs. I wont mentioning details so that not only my issue can be solve but for those also experiencing a problem like mine. Stop delaying. Be on time. Thanks alot!