LBC Express
Reviews and Complaints

They updated the tracking page for an attempt delivery and put an unsuccessful delivery when they didn't even sent any update that they are going to deliver my order today(2-15-19). No message nor call from them. I was at home the whole day waiting for delivery. Then i was upset to see on the tracking page they "attempt to deliver my package" and its "unsuccessful" 😞😠

Tracking number : [protected]

I danica seblos sent package from lbc nuvali to be received from lbc candelaria. The receiver name was placed as sally magnaye. Now, in candelaria my customer said that she has no id named sally magnaye to pick up the said package. So, I went to lbc nuvali to change the receivers name. Having been said lbc nuvali said that they already emailed lbc candelaria. I asked if theres a proof and was told that theres none and its ok already. So we expected its ok to be picked up. Second time my customer went to lbc candelaria the staff there didnt released the product yet. Second time I followed up lbc nuvali they said its emailed. Again, no proof just word of mouth thats emailed already. The third time today! My customer said that she was trying to pick up the package but the lbc candelaria said no email received. The staff said its not their fault in the first place that the name was wrong. What kind of staff do lbc candelaria have? 1st 2nd 3rd time someone is going on their place and telling them that its already emailed and yet they did not made any action to email lbc nuvali or even tried to confirm by calling the package origin! Pls hire staff that does have common sense! And we are in need of the product and the answer if not suggested is only we will email lbc nuvali! We changed the name already! I lost a client! We lost money just by going back and forth to lbc branch to fix the problem! I cant refund the courrier fee! So disappointing!

I have an expected package since last feb. 8 and it did not arrive. Upon checking the status was it failed delivery because "the house was closed" as per your system despite of us being there 24/7. Another failed delivery attempt was recorded last feb. 9 even tho, again, we're there. Status said that the house was closed again! No one even texted or called me during these delivery dates so what's the point of having my number on my package?
We asked our village guards if there's someone from lbc looking for us and even asked the next riders if we have a package and none said we have. Now, I tried calling your hotline since feb. 10 and until no one answers my call after making me wait. I messaged your facebook and the attached was our conversation. As expected, I got nothing but wasted time!

Stop wasting our time and money. Make your service better! My god. I've been bugging you on fb and email but no one gives me proper resolution!

Here's the details of my shipment.

Lazada purchase
Tracking number: [protected]
Receiver: gracie annjael bautista / [protected] or bernhard johnny bautista / [protected]
Address: phase 1-b b6, l43 terrazza martha, bulacan, san jose del monte city, poblacion 1.

Provide an answer to this or I will raise this concern to proper authorities. Don't do this on a government personnel! So much hassle!

Napaka incompetent ng lbc lalo na yang lower laguna na yan. Hindi lang isang beses nangyari to madami na. Wala lang akong choice dahil yung seller lbc ang ginamit na service. At bakit kayo naglalagay ng flase remarks sa track and trace website nyo? Request to postpone? Mga bobo ba kayo? Ang tagal na nyan ipopostpone ko pa? Asan na yung package ko ang kakapal ng muka nyo! Pati customer service nyo mga bobo. [protected] yan tracking number ko mga tanga!

Nag padala ako ng parcel kaso sobra nalagay kong item sa pouch bumalik ako 6pm sabi sakin no refund na sila since cut off na di na nila. Magalaw system, so tinanggal ko sobrang item para ma paship na ulit sabi sakin another bayad na daw yun kasi gagamit na ng new plastic and di pwede ilipat code sa ibang plastic. So ayun, sana sinabi sakin agad na ganon. Then yung associate kinuha copy ko ng receipt yung copy nya pinunit nya. So para akong nagbayad sa wala. Kasi no refund. Lbc roosevelt branch

Hi,

I always complaint with your customer service regarding the late deliveries of you item. As I always choose as you (LBC) as a courier since you are the most known delivery company here in the Philippines but it has been four (4) time for me to conplaint regarding about late deliveries maybe bacause you dont do any actions to correct it.
My tracking number is [protected], and with my previous tracking number that is also delayed for 3 days (time delivery in MINDANAO, that was beyond far from me) was [protected].

As you may understand my situation I am also a Business women that used LBC as a medium for me to recieve my item on time, even I paid an extra amount compared to the price of other courier to make sure that I will recieve my item on time since I also need to deliver it. I am an online seller at LAZADA Philippines and since they want to provide a quality service and fast delivery I also need to ship my item on their given time or else the order will be cancelled.

It is not that easy to have a buyer since everyday I dont have a SURE customer so I need to follow their rules / ship the item on time. Also once my item was cancelled due to late delivery because of your fault, are you going to cover for my lost? Ofcourse not!

I want you to check what is wrong with the delivery of Lipa Hub since it is not really effective, also it has been FOUR TIMES! (4x) or maybe the managers is not really doing their job that is why most of the time the delivery was late.

Waiting for the action regarding these. This is not already acceptable.

Thank you.
Nizette Tayawa

Got my documents processed February 09, 2019 in LBC SM BF BRANCH, was told that it will be subject for 3 days delivery. Tried tracing online with this tracking number [protected] and confirmed delivery was supposed to be yesterday. I checked with the recipient, up until this hour no sign for documents been expecting since yesterday. What's the problem? Was there any notice for updates you can possibly sent? What's the point of getting phone number for both sender and receiver? This documents are urgently needed asap for visa application.

I bought a summer short from online "men's wear ph" worth 1598 for 3 and they said its original. When the delivery man came I paid it then I check the item inside of our office and I found out the other short that they gave me has no lace and the color was also not as I ordered. I don't care if its original or what I just want my order correct and complete.

Then the worst thing is they block me on their page and even in their messenger.

At walang problema ang fb page dahil lahat ng online shop lahat active sa kanya lang ang bukod tanging hindi ko ma open ang page.. Please pagawan ng aksyon or else magpapadti ako.

how come na unknown ako sa given address ko e taga dun ako.. bka naman hnd pinuntahan ng rider neo.. txka pwede neo naman kc aqng macontact sa mobile number q.. kaya nga may naka indicate na mobile number para macontact neo recipient.. hay naku lbc! pls panu ko makukuha item q? dapat kasi inform neo dedeliveran neo kung otw na rider neo or what.. kung maidedeliver b nea or what.. dpat katulad ng black arrow and ninjavan courier..

I bought a laptop (acer) last january 16 and it comes with a freebie (watch). I asked for follow up of my freebie through email at acer, they gave me the tracking number of the item. I tracked the package and the courier (lbc) didn't able to locate our address, with the fact that we're located along mcarthur highway here in bulacan. Since lbc couldn't locate our address, they return it to the sender which is acer but as I asked acer if they can reschedule the deliver of my item, they said that they haven't received the item back yet. The question is where is my package now? We're planning to asked for help in authorities, in tv to help us and let everyone, nationwide, know what is happening with lbc. If there's dirty jobs inside there.

We're not demanding like this because of our package was just a freebie. That freebie is expensive. So please lbc, cooperate with acer office now.

I wasn't inform na lbc pla ang courrier ng item na inorder ko sa shoppe, I am sad and disappointed because wla akong magandang experience with lbc express dito sa leyte lalo na pgdelivery (naturingang hari ng padala). Late ko a nalaman kc nung pagtract ko ng delivery thru shopee, eh paulit-ulit nalang kc laging failed delivery, eh never naman nh. Attempt n ideliver, panay lang ang text ang system nila d nman mareplyan (kc system lng po un). 2 days n may kinansela akong appointment kc nag. Eexpect ako ng delivery kc txt lng ng txt ang system nyo hnggang 8pm. Malayo po ang warehouse ng lbc dito sa amin,. Ang tamad at mnloloko ng delivery men nyo. Last feb3 eh dinugo na ako at muntik na may masamang mangyari sa pinagbubuntis ko kakahanap sa warehouse nyo at pagdating ko dun eh ang sabi d dw alam ni delivery man ung boarding house ko, along the road lng po at wala may komontak sakin. Laking abala at gastos,. Ang seller pa ang ng. Inform sakin na may delivery issues.. I have a bad feeling na ganito n nman gagawin ng lbc sakin kc ang update ngaun ay failed delivery. Please attend to this concern.. Thanks.

The shipped item was transacted last january 19, 2019 at LBC solano nueva viscaya with tracking number used [protected]. And yet the item was not yet recieved by Lazada warehouse. Its been 23 day from that date and the worst is that the receipt is almost fading😔.
I don't know whats the problem yet the item i shipped back to zalora last january 31, 2019 was recieved by shipper last Feb. 6, 19.its an complaint that needs further action since LBC customer service is not responding.

Dec2, 2018 departed from usa at expect 46 daya daw pra s delivery ang status ng box, dec 20 in transit to taiwan, jan 19 arrived at manila port, jan 26 forwarded to bacolod team... They told me 10 to 15 days from manila to bacolod ang delivery, anong petsa na wala pa rn ang box. Kung tutuusin jan 18 46th day pero pebrero na wala pa rn. Lbc sucks!
Tracking #: [protected] & [protected]
Date of last status transaction status
January 26, 2019 forwarded to bacolod balikbayan team.
January 23, 2019 arrived at lbc sea cargo warehouse - manila.
January 21, 2019 arrived at manila international container port.
January 19, 2019 arrived at manila international container port.
December 20, 2018 in transit at taiwan port.
December 02, 2018 departed from usa on 12/02/2018 and is now in transit. Please expect delivery within 46 days.
November 21, 2018 for loading into container.
November 17, 2018 accepted at sacramento (71).

Lbc distributions branch turo, bocaue bulacan. Napaka laking abala ng ginawa nila sa akin yesterday and today. Feb 9 nagpunta ako sa lbc sta. Maria para ipick up nlng po ang matagal nang hnd ko marerecieve na parcel. Pero natrack nila na nsa lbc distribution (brgy turo bocaue bulacan) kaya agad akong pumunta dun. 6pm ako nakarating at pinaghintay ako ng matagal, pero okay lng ksisbi sakin hahanapin dw nila. Nasa knila naman dw yung parcel ko. Pero inabot ako ng 8pm. Kaya sabi nila, gabi na. At balikan ko nlng daw kinabukasan. Then knina, ang aga kong nagpunta dahil need ko na yung item ko.. (inorder ko ksi yin nung feb 4 sa online at expected delivery ay feb 8 or 9..) pero inabot ako ng 1pm.. Kakahanap nila ng parcel.. Lumapit sakin yung boss nila at sabi, di talaga mahanap. Kinokontak din daw nila yung naka assign na magdedeliver ng parcel sa akin pero di dw nila makontak. So, ano na? Pang regalo yun sa birthday ngayong sunday... Pero naging ganito ang nangyari. Napaka laking istorbo ang ginawa nyo. Tapos ang ibinigay lng sakin ay telephone number at tawagan ko nalang fw ang lbc customer service. Paki aksyunan naman po ito. Dahil hindi biro ang mawalan ng item. Hnd ako mag aaksaya ng panahon. Kung cod yun, pababayaan ko nlng. Eh ang kaso binayaran ko na online yung item na yun.
Ps. Yung mga tao nyo sa branch na yan. Puro harutan, kwentuhan, mobile legends, nag cecellphone at may nag yoyosi pa sa loob ng premises. Na nalalanghap ko pa.

I am expecting a package sent last February 13, 2019 from Bacolod to Davao under waybill number [protected] and up to today it was not yet delivered!
I tried to call your different branches in Davao city but the phones are just ringing but no one answered. The contact numbers and cellphone numbers reflected on your website directory cannot be reach or no one is answering.

When the package arrived at our house in p4. Brgy. San juan, surigao city, it was inside a plastic lbc pack. The moment i opened it, i was surprised to see the top portion of the passport is wet. Now the pages are all wrinkled at the top portion. I Payed 950 php to get this passport and now it looks like [censored] the first time i handle it.

How can this be solved? Please bear with me and cooperate with this problem of you delivery LBC.

Message me at [protected]

We follow uo many times regarding the lost package we are about to receive. According to the tract and trace up Lipa City Branch had received it but now it was no where to find. The staff and managers ignore us and dont give us attentions for this lost. This is the tracking number [protected]. And please do us a favor to please contact us or communicate with us.. [protected] my contact number..

Hello po tanong ko lang po sana if ever lang po kung madedeliver pa po sa info ko yung parcel na dapat sana nadeliver last january 21 2019 po.. Sabi po kase sa tracking hindi ma trace yung address na binigay ko.. Nagtataka lang po kase ako sabi hintay ko tapos wala naman po ako mahintay that day.. Nung chineck ko ulit yung tracking ang sabi hindi daw matrace yung address ko.. Nagtataka lang po ako before naman po kase nag order din ako sa online then lbc din nagdeliver and same info and address nadeliver naman po ng maayos.. Hoping po na mapansin nyo ito.. Thanky sa tutugon.

Sent item on feb 1 5:02 pm through gil puyat pasong tamo branch for pick up in dinalupihan bataan until now no update regarding the item and the recipient told me that someone called her from lbc saying someone has picked up or receive the item. Pick up branch: dinalupihan (btn01) ive been to pasong tamo branch where I sent the items and all they can say is they also don't have an update and will try to email the north luzon exchange. Please have an action on this lbc.

Hi! I just wanna raise a concern regarding sa items I ordered through Shopee. I was already given the tracking number. Upon checking, na-receive na daw sya by February 05, 2019 (which is a holiday) by someone named Jose Martin Galang which is not an authorized recipient, nor not the one to receive.

Ako yung nakapangalan as the one to receive but someone has already received it. Also, since it was a holiday, so normally walang pasok sa office kaya why would they deliver it on a holiday?