LBC Express
Reviews and Complaints

Hi mag complain po ako sa isang employee niyo sa LBC Bayambang, Pangasinan Branches ..May pagka Bastos po Kasi at tamad maghanap ng branches sa malalayong lugar papahirapan kapa kahit may address na .pero pinalampas ko po yun tapos ngayon nanaman po nagpadala ako ng 1 items sa calasiao pangasinan noong saturday november 24, 2018 lunch po .I ask him na anong day makukuha he said: na monday daw po . so okay na po .Ngayon monday na nag message niyong customer ko na pinadalhan ko na wala pa daw .eh di balik ako sa lbc .so kinausap ko niyong employee .sabi niya naabutan ng cut off daw omg kung sinabi niya sana ng maaga at di siya nagsabi ng day di sana walang taong umaasa .. sabi niya ulit mga ilang days pa omg mindanao na yun . irereklamo ko din niyong tao na yun kasi sa paghagis ng plastik lbc na may laman na sa harapan ko kasi sabi ko picture ko muna .pwede ba un .nasisira ako sa customer ko .so dapat ayusin u din ung mga tao na pinapasok niyo ..at trabaho nila .salamat!

I was so devastated with your service LBC! we often used your service because I am confident enough for the safety of our parcel.
But not this time. I've sent a document to Ms.Editha Sabido last Nov. 22, 2018, w/ tracking number: [protected]. So since she is the consignee, she should be the one to pick-up the document right? not unless she authorize to do so on her behalf. But it didn't come that way. so frustrating and unsafe!
Yesterday, I got a notification that the receiver already got the parcel, but to my surprised, she's not the one who got for it, but one of our Chinese consultant. So how come? Sucks! that document is confidential, for your staff will only release without asking any identification? Please investigate this lapses of yours LBC and do an action to your staff or else we won't never ever patronage your courier!

(Attached are your references)

Gusto ko lang ipa alala sa inyo isang empleyado nyo na pangalan ay charlie aquino naka assign sa northstar mall, alibagu, ilagan city, isabela ay may ugali na bastos bali 2x nya n ginawa sa akin meron po ako LBC card pero hindi nya parin i honor yung withdrawal ko kahit pina kitaan ko pa cya ng ID. So pumunta ako sa LBC save more calamagui kung saan pinakita ko lang yung LBC ID ko ay na withdraw ko na agad yung pera kinausap ko yung empleyado ng LBC at bigla nalang nawala yung record ko sa LBC at palagay ni bong na empleyado ng LBC centro ilagan, isabela ay pinakealaman at binura ni charlie aquino yung record ko at pati yung ID ko ng LBC ay nawala narin ang record. So i ni renew o in update nalang ni bong yung record ko si bong nga pala ay nakatalaga LBC san vicente, centro, ilagan city. Maliban dun ay itong charlie aquino ay bastos na sabihin nya sa misis ko kahit hindi n daw mag claim ang misis ko dun na pasigaw nya pang sinabi.kung itong empleyado nyo na to ay siguradong makakasira sa kompanya nyo kayat ni rerecomenda ko na tangalin nyo tong c charlie aquino ng LBC northstar mall, ilagan city

Rayman maramag
Your since in memorial

I live in the province kaya when it comes to shipping. Lbc talaga. Pero again and again they "failed" to delivery my items. Failed nga ba or you never attempted to?! Sayang ng mga araw na paghintay, lalo na kung importante yung item. I understand na madaming pasikot sikot and small villages sa provinces pero would it hurt to contact us? Kahit text man lang? Tapos kami pagalit galitan ng seller kapag na return yung item? Kami naglabas na sinungaling?! Nag eeffort din kami sa pag look out sa labas baka sakali. Nagtatanong tanong din. Lbc drivers are idle and liars. Ayusin niyo naman trabaho niyo. Online shopping is convenient pero you make it look so complicated. Next time dont hesitate na tumawag. Or magtanong tanong. Bigla pa akong humingi ng tulong sa mismong shoppee. Pero wala pa rin. Wag niyong sirain reputation ng mga buyers sa sellers.

My package filled with perishable plants arrived after 3 long days.( you check your system with all dates involved here) I checked the tracking website... it said arrived at Sucat Delivery Hub and delivery team will deliver on Nov23 Friday and for 24 hours of waiting, no package was delivered. After consulting with LBC customer service, they said the team did not reach my area so I should wait the following day. (I gave my contact number so they can call me about my delivery, but no LBC staff updated me)Do you not have SOP for highly perishable items wherein they should and MUST be prioritized? So pathetic LBC! Puros kayo magagandang salita at ads, palpak naman sa gawa!
Ending? I received the package Nov 24 around 9:20pm. I opened the box and all my cactus and succulent plants intended for my customers were all destroyed. Withered...wilted...all leaves fallen and yellow. I hold LBC liable for my Loss and anxiety. Too long in transit considering the nature of the contents! LBC should be responsible enough to penalize the management's system and inefficiency and neglect! What I spent for this might not be much for you, but for me it is a great deal of financial, emotional and business downfall. To LBC, I expect your professional move on this one...I am serious!
I am Carol Lyn Aguilar mobile #[protected]

Please Tawagan niyo nalang ako. Kung di niyo malocate address ko. Ito po number ko. ([protected] / [protected]). Dalawa na natangap kong text. Pero. Dalawang beses na ring nag error kasi di malocate address ko.. At ito po yung tracking number ko : [protected] : pwedi ring ilapag niyo sa Cantilan Branch cantilan surigao del sur.. Need ko po kasi yun item ko.. Salamat po..

Sent a parcel to cagaya de oro last saturday.. Tracked it last monday and it says that it's forwarded to cagayan distribution. However, the parcel did not arrive yet and it' s perishable!.. Rechecked but still no update😠😠😠.. We kept track of it for 3days by going to the lbc brach where it's supposed to be picked up but the same answer was, it's still in manila. You are killing a business here. Please update your tracker.

I sent a 2 pages legal sized letter today in a legal sized envelope and the LBC Subic Branch charged me 232 pesos.?
The receipt declares value of 500 pesos wherein I did not send money on it?!
When I tried to check online rates it stated only 85 pesos for a regular parcel.
The weight of my paper is not more than a gram!
Yet I was charged 232 pesos?

I ordered a product in Lazada which is expected to arrive on November 20, but on November 16, it updated my order in which it is ready for delivery within the day, so I expected it to be delivered but wasn't. So, I expect that it will be delivered again on November 20 so I waited. But on November 19. Monday, it updated again that it will be ready to be delivered within the day and yet again, I waited, but nothing had been delivered. I got a message in which it says, "We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels.". It's kind of weird that I am unknown at the given address because I really provided my address clearly and concisely. I hope that you can fix this. Here is my tracking number: [protected]. You can contact me through [protected]. Thank you!

I have to claim my remittance to LBC Galleria on nov 19, 2018. When i was in the counter, the staff told me that i need to present one more id because my remittance was above 5, 000, they need 2 ids for a remittance above 5, 000. I only have UMID and TIN id, the staff insist that the tin id is not a valid id, so i need to present one id which he suggest pagibig or philhealth id only. So i called my friend(sender), i told her about what happen, she talked to the manager of LBC cavite where she was sent the money, the manager talk to the officer in charge(LBC Galleria), she was questioning the branch why they are not accepting umid id which is enough for that transaction, because the call was coming from their head, the galleria branch processed the transaction immediately. I complained their system that they are not consistent in comes on what they call SOP, if they needed 2 ids and my id is not enough for them, why did they go the transaction? Just because their head called them? What if i used my money for emergency still they will not considered mine? I just want a fair treatment to their customer and next time be considerate.

Good day Mam/Sir! I just wanted to complain about the charge rate of 1 piece of MK bag put in a box and paid 330 which can be put in a pouch where I can pay less bound to Lucena City. Another 2pcs of bags bound to Mindoro and paid an amount of Php 1, 130. It was my mom who went there and I am an online seller abroad but my items are in then Philippines. I have reference for the rates and I was shocked that she paid the said amount. When she is going about to cancel, the staff told her that they can put it in a pouch with a rate of 500 plus pesos for the 2 bags and same with the 1 bag. So how could it be? This branch is in Villasis, Pangasinan. I heard a lot of complaints already with their service there, and I hope that you will make an action regarding this issues. Thank you and have a nice time. God Bless and more power!

LBC ILOILO this company is insanely bad! I haven't received my lazada order since nov. 11 considering that the parcel was delivered to lazada last nov 12. They've been texting me that my parcel should arrived since nov 15 but until now nothing came!

Please somebody help. Their warehouse phone rings but nobody is picking up! Web chat support from their website doesnt work most of the time.

Since november 15, 2018 the parcel has been forwarded to dumaguete delivery team 1 and arrived at visayas area (november 15, 2018 at 12:26:24 pm). and at the same day the parcel was accepted at edsa central. however, the parcel is not yet delivered to the recipient until now. kindly deliver it in an urgent basis because the recipient is going abroad and her flight is on november 20, 2018 at 6:15 am.

Sender: diana pineda
Receiver: lina sojor fegidero
Mobile number: [protected]
Complete delivery address: sumc foundation, inc./ controllership v. aldecoa road, daro, dumaguete city, negros occidental, philippines

The company must be liable for any damages/ delayed caused for this transaction.

Attached herewith is the screenshot of the current status of the mentioned transaction.

Trucking number [protected]...november 11 nsa lucena delivery team n ang balikbayan box.unang tawag ko s lbc hotlines within saturday nov.17 lucena team maisesend n s lokasyon n binigay ko.until now wla p.2months at 5days n wla p s bhay.diba 30 to 45days ang delivery time...hindi 2months lampas na.take note lucena delivery team..sa tayabas nyo lng isesend.anong meron?!smantalang ung mga ksbyan ko nkpalalayong probinsya p eh ndun n mga box nila..eh ung akin at s lucena p naipit ung box!eh kalapit lapit na sa tayabas!

Date of Incident/Trxn: 11/13/2018
Ref #: X790609603
Amount: 4, 603.70
Shipper: John Paul Felices
Receiver: Marie Fe B. Habel

Last Nov 11, lunch time I went to LBC CityMall located at First St, Dumaguete, Negros Oriental to claim my remittance (payment for my online business) from an International country worth Php 4, 603.70. When the teller/frontdesk ask me to sign the consignee part of the form, being curious, i signed that form returned to her . The name under consignee was Patrimonio, Glenn Divina whom I dont know. SO I ask the teller/frontdesk that maybe, I could not affix my signature since i do not realy know this person. Since she already en-cashed my money, she can no longer view my trxn, as per her. And so, she ask me to return the money bcause she will email the issue i encountered. Until today, there's no response/reply to the email they've sent. Now, LBC, even this small amount really affects my small business because of your slow reply. I dont know whats wrong in your system, me and my client checked our trxn but we cannot really find the mistake or even wrong encoding of the details.

I really hope you could make a response so that I could also proceed my trxn with my client.

I think you can make some ways to resolve the complaints of your customers so that we can rate you higher than we expect.

You can see photos I uploaded below. Please and KINDLY make a fast reply regarding this issue.

Tracking number: [protected]

Perhaps stated in the online tracking that it is delivered to Beng Reyes.
The recepient actually did not receive the parcel due to the reason that it is holiday in their area.
and is to be delivered to Ms. Beng Reyes. RCBC AB Fernandez Avenue Branch. Contact no. [protected]

Recepient (Ms. Beng Reyes) is calling LBC Dagupan branch however nobody seems answering the call..

For your immediate action on this.

Thank you!

Christian Bonus
Sender

This is my tracking number [protected], I receive an update on November 13, 2018 that my product has arrived, and it tells me that is ready for delivery but it was postponed . But we didn't postponed it . It say "Shipment issue. Please get in touch with us through our official customer care channels". the item was from eBay I already sent you an email about this

On Nov. 12, 2018, at exactly 7pm I arrived in LBC located in Sparks, Robinsons Cubao, Q.C. Branch to send documents but unfortunately your personnel told me that its already cut off and they can accept my documents by 8pm after 1 hr. So I decided not to pursue my transactions because it is too late and I reside in Binangonan Rizal.

Today, Nov. 13 since I am aware with the cut off after office hour which is 6:30pm I immediately went to LBC because this is the nearest branch. It's 10-15 mins walk from our office and I arrived at 645pm.

Were only 2 customers that time. The personnel are busy in their desktop i dont know what they're doing. The 1st customer was assisted at 6:55pm and that transaction will take 15mins and its my turn again mu documents were not accepted due to cut off

If they attended the 1st customer as earlier both us are attended before the cut off. I was dissapointed because two consecutive days my transaction is rejected. Again they advise me to return after 1 hr which is impossible because of my travel time.

I just want to inform your Management of this poor service if they only attend to the 1st customer it wont be happened.

I am hoping that the service of your people in this branch will improve to avoid incovenience.

Thank you.

Kristyline Aradani

My husband applied for his passport renewal at DFA Calasiao last October 20. We expected to receive his passport 2-3 days later since we paid for the express delivery that costs Php 1200 versus the regular rate of Php 900. November came and still with no sign of the passport. Sent an email query to your customer support and responded that I had an erroneous tracking number. Replied by sending the screen shot of the receipt itself and told the rep that I sent the correct tracking number the first time. I will attach the email trail later. If we had known that you'd provide us with the WORST delivery service, we should have opted to pay for the regular delivery instead of having it expedited. Nasayang ang pera namin. Napunta lang sa wala ang binayad namin. I should demand for a refund!

wala kayong kwenta. everyday nagbabago ang sinasabi, no one knows where the package really is, and everyday the estimated arrival of the package sa airport changes. no one also knows the valid reason for this delay. paki-ayos ang sistema niyo. pag-alis pa lang ng package sa US ilang araw na inabot, kahit ang sabi the next day na dinala sa LBC aalis na. pati pagdeliver ninyo sobrang tagal din. this was last october 29 pa, november 9 na. PLUS customer service lang ang nakakausap, we cannot complain to any superior man lang. sa email naman, walang nagrereply. don't you know how to value your clients?