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LBC Express

LBC Express review: Money transfer

M
Author of the review
12:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Sent on 12/26/2024, transfer amount 1,000 dollars or 57,990. Last name of recipient is Kanapi.
This is to express my frustration and disappointment with the recent experience I had with LBC. On 12/26/2024, I used LBC to send money to my relatives, opting for LBC as the pick-up location. I chose it because it promised immediate availability of funds, which was essential for our urgent situation.

However, when my relative went to pick up the money, she was told that due to the amount being “too large,” she would have to wait until 2 or 3 PM. The reason given was that other customers needed to be served first, and the branch wanted to ensure they wouldn’t run out of money. This is completely unacceptable.

The money I sent was mine, and I paid a service fee for it to be available immediately. I fail to see why other customers were prioritized over me. I even went out of my way to use LBC specifically for the speed and reliability your service advertises.

Because of this unnecessary delay, I incurred additional costs. Workers waiting for materials were left idle, and I had to pay their salaries for six people without any work being done. This situation caused significant financial and logistical inconvenience that could have been avoided had the funds been made available as promised.

Claimed loss: 100 dollars for salaries of workers fixing my house

Desired outcome: Compensate me for the loss of productivity — 100 dollars paid to workers on idle

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  1. LBC Express Contacts

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    8%
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    4%
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    UAE
    More phone numbers
  3. LBC Express emails
  4. LBC Express address
    SM City Cebu, Cebu, Philippines
  5. LBC Express social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 01, 2025
  7. View all LBC Express contacts
LBC Express Category
LBC Express is ranked 18 among 104 companies in the Parcel Delivery Services category
#16 Parcel2Go.com Parcel2Go.com #17 Thailand Post Thailand Post #18 LBC Express LBC Express #19 The Professional Couriers / Tpcindia.com The Professional Couriers / Tpcindia.com #20 Postnord Postnord

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