LBC Express
Reviews and Complaints

I am writing to complain about your prepaid-padala transactions to sec receiving area in pasay city. Last march 8, 2018, our office staff went to lbc - p. Burgos batangas branch to send documents with prepaid services to sec receiving area in pasay city. We ask your branch employee if your company is authorized to deliver such documents to sec and asked for assurance that our company will receive a return copy from sec through your prepaid padala services. He verified that your company is authorized as long as sec personnel would send back the documents using the enclosed lbc pouch with paid sticker bar code.

Through your tracking website, we found out that our shipment was refused to accept by sec receiving officer. We called sec office to ask the reason why they refused to accept our documents delivered by your courier. A sec officer informed us that they refused to accept our documents because your courier told them that they are not authorized to pick up documents for delivery even it is a prepaid padala. According to your courier, sec personnel should go to lbc branch near them to send the documents. Since there is no one in sec office who can go to your branch, they refuse to accept our document.

What is my concern regarding this matter. Doesn't your company aware of these circumstances with sec regarding this matter? I am sure that we are not the only one who was in this situation. Although we are informed by your branch employee that it is up to sec to send back our return documents, you should also know by this time (since according to sec there are already a number of documents they refused that are delivered by lbc) that no one in sec can bring the documents to your branch. You should at least decline the transaction to your clients in the first place to avoid this problem.

With this, we are asking your company for a full refund of the amount we paid. We know that p 365.00 is a small amount but the trouble you gave us with this delay cannot be considered small.

Please see attached receipt for your reference.

Thank you very much and hoping for your immediate action regarding this matter.

Respectfully,

Anabel hernandez
Tel no. [protected]

Greetings!

LBC Bago City Negros Occidental delivers items more than 10 days after shipping.. That is not acceptable. Please remedy this.

I order from Shopee and receive other personally shipped items, some with perishable goods and heat sensitivity... Please remedy this asap.

We still have four deliveries pending, all of which are already way past overdue...

Thank you for the attention.

LBC Cebu's delivery guy called me to say that my order arrived and he will be delivering it. Since you don't call days ahead, I didn't know it'd be today. The latest EDA already even passed 4 days ago. I asked if it can be delivered tomorrow as I have an emergency appointment in a hospital. He said it would be inconvenient for "him" as he wanted to deliver items all at once (repeated this 4x) and ended the call with "sige na nga lang". I didn't know I have to satisfy your delivery boy's wishes and needs. MY item was late, isn't it? Though it's cash on delivery payment, I don't deserve this treatment.

Nagpadala po ako ng pera sa agency sa manila.ATTIC TOURS PHIL.nung feb.27, 2018 ksabay ng doc.kso po ung doc.natanggap n nung march 2, 2018 pero ung pera po hanggang ngayong march 20, 2018 wla pa po.urgent po un pambyad ng processing visa.nka ilang balik balik n kmi sa LBC Dau mabalacat.cnasbi out for delivery pero wla p din po ntatanggap ung agency sa pasig city.!pki gawan nmn po ng action ito!
Nakakawalan ng gana po.ngayon lng nangyari ito sa tgal n nming customer ng LBC nyo.?

Tracking Number
[protected]

date of last status transaction status
march 12, 2018 forwarded to gumaca delivery hub.
march 12, 2018 arrived at central exchange hangar.
march 10, 2018 accepted at accepted at : porta vaga.

- Misrouting of a D1 product sent due to additional address that the associate voluntarily included . We had been going to Porta Vaga to follow up but then nothing had happen. We should have considered it but then we had been going to Parta vaga for follow up and processing but then nothing is happening.
- May we demand a reimbursement of the expenses incurred from our end for the the this unsuccessful transaction.

Good day, This is Charity Joy Docuyanan. I would like to follow up regarding the status of the documents ai sent 3 weeks ago. I was told it will only take 4-5 business days but its already 2 weeks delayed. I sent it from ronbinsons galleria Cebu to Whitehorse Yukon in Canad, which has a tracking number [protected]. The last update was on March 2. Unfortunately, It is already March 17 and I have not received any update and my sister in Canada have not received it. It is very frustrating and nuisance because I paid the express and it did not arrived on time. Please expedite my request and respond as soon as possible. I am looking forward to hearing from you soon. You can reach me anytime through my mobile number: +[protected] or +[protected]. Thank you Your respectfully, Charity Joy Docuyanan

I am [name removed] Faculty employee of [removed] complaining about the LBC staff in LBC City Mall Anabu Imus Aguinaldo Hi-Way. I have already my LBC Express Card and I have already my valid ID. He said to me "Bawal mag-transact kapag hindi sa kanya kukuha ng LBC Express Card. He reject my transaction of sending money to my friend. Hope for your appropriate action. Thank you

RE: LBC delivery in Davao. Mail from Manila. I'm trying to establish where and how I get my package. On line I get this message "Shipment issue. Please get in touch with us through our official customer care channels." All phone lines are busy (numbers found on google), "webtalk" doesn't work - nothing happens when you click it, there are no numbers for customer service, etc listed on your site. Appalling.

Paid for premium overnight, door-to-door delivery of a package. Stayed home that day to ensure receipt of delivery.

LBC failed to deliver. They also failed to contact me on the phone number provided.

Sent multiple emails to their customer service via website. No replies ever.

Tried to contact via the webchat function on their website - it was permanently unmanned and inactive.

Tried to contact via the message function on their Facebook page. No replies ever.

First telephone call to their customer service, I was put on hold and then cut off.

Second telephone call to their customer service, I was promised a call back after one hour to "investigate". There was no call back.

Third telephone call I was lectured to by a rude supervisor, Erick, who "advised" me that I wasnt home to collect the delivery, so it had been returned to the "hanger" in Manila.

Asked when they would re-deliver the package, he informed me that they WOULD NOT re-deliver my package. But I could pay AGAIN for shipment.

Basically, my possessions are held to ransom... and there is no recourse.

I was also told I just wait until they had conducted an "investigation" before they would finally send my package.

Weeks have passed since my "overnight" delivery disappeared and I am still waiting.

I have never seen such incompetent and irresponsible service from a delivery company. Their customer service is absolutely terrible, insulting and they don't care whatsoever to resolve their mistakes.

Hi! Good day.

I would just like to submit a complaint/feedback regarding your LBC Branch in Bluewave Mall, Marikina.

Here is the story:

Almost every time I use the Bayad Center service to pay my Meralco Bill and to receive money sent via Palawan express, they always say that there system is on line. ALWAYS. We already confronted the people in the branch why those kind of service is ALWAYS unavailable. I understand that there are times that there system is off line. It is just that it has been there mantra to always say the system is offline every time they know that you will pay your Meralco Bill or encash money from Palawan Express.

I am just so disappointed with the way the people in this branch is giving customer service.

If they don't want to serve customers properly and rightfully, better yet have this branch closed instead.

I am sending you this feedback so that you are aware of what these people working for you in this branch is doing. THEY ARE NOT DOING WHAT THEY ARE SUPPOSED TO DO, which really is frustrating for us customers.

I hope you will be able to take time and read my feedback and take appropriate actions on what you can do to better your service esp on the said branch.

Thanks you.

My parcel was sent last tuesday and was supposed to arrive the next day because it was a rush shipping. They said that it was subject to delay. What's the point of rush shipping if it'll be delayed. Plus the parcel was sent to the wrong destination. Its currently in cagayan de oro when it's supposed to be in bacolod city. What the heck is wrong with you guys? I have been sending emails to your customer service and even sent a private message to your page on facebook but no one is replying. Is this really how you want to run your business? The contents of that parcel is badly needed. Here is the tracking number [protected]. Pls fix this immediately

I can no longer track where my parcel is.
I tried to track my parcel with tracking number [protected]. I still havent received it. Its been 6 days already. Notes says last March 12, that our house is closed but its not. I waited the whole day at our house for 4 days already. I even ask my aunt who just live infront of our house but did not even notice lbc delivery. Have received packages from AP Cargo but no LBC package received. I even told them the other day that I will just pick up at Gorordo Branch which is just near our place but they said that my parcel is already out for delivery. Ive waited the whole day but no one arrives. Waited also today the whole day but no one arrives. I dont even know where my package is. Tried calling the warehouse but no one answers. Very poor service. Pls help!

Pls track delivery to Iana Grace Gonzalez
Address: 33-B Gorordo Avenue, Macroville, Cebu City.

I need it deliver today since i'll be out if town tomorrow.

Bakit po nasa cabanatuan yung parcel ko? e ang ipinadala ko pong address e san isidro, nueva ecija? here's my tracking number [protected] paid na po ako kaya I have the rights para magcomplain, well yes i'm a student pa lang pero sana naman po pansinin niyo to dahil importante po yung laman ng parcel na yon. my exact address is Tanchoco St., Alua, San Isidro, Nueva Ecija. impossible pong hindi niyo alam yung lugar na to dahil maraming beses na po akong nakapagpaship dito. Im hoping na sana madeliver na

My tracking number is [protected].. And I already called the hotline I was so disappointed for the solutions that they offer me... I was tracking my parcel and on the trackship system it says 9 am on march 9 is out for dlivery, my consignee waited the whole day but no lbc personel appear there for the delivery of my parcel.. Now my consignee is already in england... But I was so diappointed that if they're gonna give me back my parcel I have to pay for it again... I cannot imagine that its your lapses and im the one whos gonna pay for it again

Date of the incident: March 14, 2018
Client's number: [protected] (my mom's number). I called on behalf of my mom.

Good day!
I wrote this last night but I lost my internet so I couldn't send it.
Here is the full description of the incident.

My brother sent 2 boxes with 1 receipt from Riyadh, Saudi Arabia months ago. One of the box was received at my mom's workplace (Lala Health Center) by her colleague because my mom is attending a seminar this morning. It came to our knowledge that one of the packages is already delivered this afternoon around 3:00 pm - 4:00 pm. My brother is worried because he only has 1 receipt so we called the LBC deliveryman right away.

I called and told him that my brother sent the 2 packages together so he only has one receipt. (with a high tone voice) He replied, that it is impossible because each box should have a different receipt. But I told him, we only have 1 receipt because again I said, they are both sent together. We had an argument about it. And to make the long story short, he said that he is talking about the tracking number but as you can see I am talking and asking about just having 1 receipt of the 2 boxes. Clearly, we had a misunderstanding. The main reason is that he doesn't know how to listen, while I am still talking, he also talks. This is a very bad attitude of handling a customer.

We pay for this and we expect respect and good service from these people. I hope you will educate this deliveryman. I called him through this number, [protected]. Probably his office is in Ozamis city or Iligan City. I don't know his name and I don't have any recording of the call. But I guess, spending time complaining and writing this to you is enough to prove that I didn't get a good service from this unethical man. I was disrespected. My family trusted LBC for a long time I hope you will do something about this.

As I checked my parcel it says that I ve refused to accept the parcel there was no such thing as that happened. Lbc didnt arrived here nor tried to call me. So how come this thing happens? Your making fake alibi not to deliver my parcel. You should know that every parcel matters and have been waited! I am very disappointed with that seems like your delivery man did do the job well

LBC's service in general sucks! Everytime I order stuff online there was never a successful delivery. Their drivers are either too lazy or too stupid and don't even put any effort to find the location. Their customer service agents are rude and can't wait to end your conversation. 80% of the computers at all their branches are old and need replacing, that's why there are always long lines and take so much of everyone's time. Look at the screenshot of their tracking tool. The first failed delivery attempt, they said the house was closed and no one was there. The 2nd failed attempt, they said they couldn't find the address. How could they say that the house was closed when they couldn't find it? If you are planning to order anything online, ask the seller not to use LBC as the courier.

March 12 11:20 AM LBC Puregold Q.I E rodriguez branch Transaction #, nagreceive ako ng refund from lazada then hinigian ako ng ID which I gave my Postal ID, after 20 mins dahil they contacted the main branch para sa confirmation ng refund ko walang binalik na ID ang binigay lang. After ko magpunta ng LBC pumunta akong cebuana for receiving din ng money nagulat ako wala na yung ID ko kaya dapat babalikan ko sa LBC. kaso working hours ko kaya kinabukasan ko na binalikan kaso sabi nung attendant na kumuha din nun wala daw yung ID ko.

Tracking#[protected]
I've sent docs last mar 8, 2018, it arrived at marikina cainta team last mar 10, 2018 no update since then. Please send the docs asap. Supposedly it shoud be 1-2 days only. What seems to be the problem with your delivery team? Very poor service and very incompetent people. Please prioritize because that is a very important document.

Today 13 March 2018 at Quezon Avenue, cor BIR Road, around 1:00pm, your LBC Delivery Van with plate number AAX 2335, recklessly swerved his way entering BIR road, cutting through 4 lanes.

Agitated but calm, I tried to get the driver's attention to inform him that what he did was fatal and reckless. I thought at that time that It was my civic duty to make him aware since I am very much into road safety since my father is an official at the Land Transportation Office.

As I caught up with him with windows down, to my disbelief the driver was arrogant, combative and seems like he did not know that he was recklessly driving.

I strongly encourage that LBC Management should investigate and discipline him because what he did was not only dangerous but also fatal to human life.