LBC Express
Reviews and Complaints

Complain ko lng yun parcel na pinadala ko noong Aug 29, 2023 pinick up sya dto s amin ngbayad ako ng 370 may resibo. Ito po tracking number [protected] Nxt 2 days chineck ko status pick upfailed nakalagay, ngemail ako kaagad s lbc customer service forward daw nila s concerned team. After 2 days ngfollow up ako ulit follow up daw nila s concerned team. Ng follow up ako ulit s mga sumunod n araw puro ganun savot. Ila follow up daw nila s concerned team 1 week n hindi p nila masagot saan napunta yun parcel. Hinahanap n ng buyer ang item n inorder nya may cod p yun n 1,800. Sana matulungan nyo anko s problema ko

The items on my package with tracking [protected] was not delivered yet they toldme that they are calling but they are not. No updates received. Those package contains important items. I have been loyal with LBC ever since. I entrusted everything to them but this time this case happened again. I hmreally hope this will be given proper atte tion,please.

You have a [censored]ing lazy delivery man that I was still the one who find some change of my money for him to get the exact amount and he didd not went to my exact address, he let me go to the national highway for me to get my parcel. Here is the LBC tracking number: [protected]

I hope you can do something on the delivery man on that day. May he rest in peace.

Hi. Ask ko lang I was tracking my delivery and the status said "shipment issue, please get in touch with us through our official customer care channels"

My tracking number is [protected].

My question is what is the issue? I was waiting for the delivery all day because the shipment status is "Ready for delivery. Please expect delivery within the day."

Please find attached letter complaints and again for the second time requested for Investigation of defrauding information encoded in your e-trace delivery. kindly acknowledge this email complaint as our complaint letter has not yet been acted for investigation and NO REPLY received from receipt of this letter at your District Mall branch. Our letter has been emailed to the following LBC email address: [protected]@lbcexpress.com , [protected]@teambc.com.ph. , [protected]@lbcexpress.com dated 8.15.2023 together with this recent N-Pouch mishandling & defrauding information delivery of 8.21.2023

Recieved 1 our balikbayan box out of 8 with holes all over the place. Box is not compact anymore as you can tell even the fist of a large man can fit into that hole. Me and my husband work so hard in our entire life and save as much as we can so can afford to buy stuff we needed for when we retire to Philippines. ( household items and electric tools etc, new trainers, transformers etc)

We had a lot of discussions which courier to trust to send all of these stuff and after a long discussions we decided to go to you LBC as you are one of the biggest and reputable out there therefore can be trusted, so we thought?

Now, it turns out one of the biggest we ever made. When the 7 boxes delivered with damages same as the first one. I am already making a note of everything as I will do the best I can to get justice. This is so unprofessional and the service we get here in Phillipines is appalling they can’t even get a proper tape to tape holes and just come out with lame excuses. No phone to call because no loads and no pens by Lbc guy who delivered the box. So frustrating and I am very stress over the whole thing.I have been calling the number provided to me by the lbc courier in their office in Larena Siquijor but to no avail I recieved the box Monday 26th June. Whole day yesterday and Monday afternoon I have been calling and even texting the number but no answer whatsoever. It’s now 2 months gone still waiting for updates but to no avail how sad this company service is?

Hello, LBC. It has been months and I haven't received the package. This is not the service that I want, checking the tracker it went with the same status: Please expect delivery within the day.

However, this is an ongoing issue and I am not receiving it. Now, can I visit the nearest LBC to get the item? The nearest LBC is Branch: SINDALAN Address: T & M2 BLDG., MC ARTHUR HIGHWAY, SINDALAN, SAN FERNANDO CITY, PAMPANGA.

Tracking Number: [protected]

Please help me with this or I will file a complaint with this.

This is really unacceptable already! You have been holding our package since July 22 and the difference has been paid since July 27 which has been sent to you! You incompetencies has impacted our lives BIG TIME! We called many times which cost us more and more every time! And guess what? We even politely requested to your customer service over the phone if we can pick it up because this is an URGENT MATTER! You customer service over the phone were all rude and does not even want to answer my questions! Your bad service must be posted on social media! This has to be spread all over the internet and everywhere so that no one will use your service! No one even initiated to contact me to inform what happened. We have been following up and doing our part and you guys never delivered my package! Those are my things inside the package and I paid you off to have it delivered and now you have been holding it in your warehouse! Your service sucks! I will never ever use your service again and i will tell my family friends and social media to never use your services!

Attached here are the proof that Ms Josephine T Calma who is the receiver was defrauded by the seller Ruth Ancheta Layno. Seller claimed it was a brand new bag with no flaws or issue. When coach bag was received by receiver Josephine Calma it is not new, fake and was ruined. Ms Josephine Calma went to the police station and did a police report. We had spoken different customer representatives and was told that they will release the money to the scammer if they are scammer or not despite of the police report. We were calling to inform the Lbc customer service to hold the money and not release it to the reported scammer.

Hi, there's still no movement for my package. Naipadala yung package ng July 22, 2023 pero hanggang ngayon wala pa rin update yung tracking for almost 6 days.

Huling update the tracking ay noong July 25 "Shipment is en route to DAVAO DISTRIBUTION TEAM. Next update for this shipment will come within 3 to 6 day/s." Please, need ko po ng information for my package. It was sent from Ligao City and should be in Davao City this time around.

Here's my tracking number;

[protected]

Please see attached file for my receipt.

Customer Service Department

LBC Courier Services

Subject: Complaint Regarding Disrespectful and Arrogant Behavior of Delivery Man on July 24, 2023

Dear Sir/Madam,

I am writing this letter to express my deep dissatisfaction and disappointment with the conduct of one of your delivery personnel on July 24, 2023. The incident has left me feeling extremely upset and has shaken my trust in the services provided by LBC Courier.

On the mentioned date, Im not expecting a package delivery from your company,the delivery man displayed a disrespectful and arrogant attitude from the moment he arrived at my doorstep. He spoke in a condescending tone and showed a complete lack of regard for customer service.

Moreover, he exhibited a dismissive and apathetic attitude towards handling the package.

Furthermore, when I requested him to wait for a few moments so I could inspect the contents, he became agitated and showed impatience.

This kind of behavior is entirely unacceptable and goes against the principles of customer service that a reputable company like LBC Courier should uphold. As a customer, I deserve to be treated with respect and professionalism.

I request the following actions to address this issue:

Conduct a thorough investigation into the incident and identify the delivery man involved.

Provide appropriate training and reprimand to the delivery personnel, emphasizing the importance of customer service and professionalism.

Implement a system for customers to report such incidents easily, and ensure prompt action is taken to resolve their complaints.

I trust that LBC Courier takes customer complaints seriously and will take the necessary steps to rectify this situation promptly. As a loyal customer, I hope to see improvements in your services so that such incidents do not recur in the future.

Please acknowledge the receipt of this complaint and inform me of the steps taken to address this matter. I look forward to a swift resolution.

Yours sincerely,

Christel Diaz

Contact no. [protected]

Address. tambo Adorable San Leonardo Nueva Ecija

Attention:Mr.Miguel Angel A.Canahort

President and CEO LBC Express Holdings

Dear Sir,

I would like to bring up to your kind attention the quality of service I am receiving from your company.I am experiencing repeated case of damaged box during delivery of the item at my hometown, Philippines.It has been always highlighted to the CS but so far no improvement in the service.I look forward we can do something about the issue.As a customer we deserve to get satisfactory result of service as we are compensating for it.

Appreciate your kind attention.

Best regards,

Gerry Encinas

The situation happened at this branch stated. I arrived around 2:45PM, July 25, 2023. I thought it was going to be a standard pick up but after looking at my ID and despite I already had the notifications on my phone number. The staff on duty, who really did not care since I was missing a name on the package as she states, is in discrepancy since doesn’t have my full first name. I argued but they still did not want to give my package despite I already having the text message and about picking up my package. This caused me significant distress and I had to go back and fourth and my sender of the package had to go through rainy weather just to prove that I was the person picking up.

In the end I just want my package and if all signs point to I being the one picking up. This amount of sensitivity with the name is only wasting your resources if you manage to bring back the package back to the sender. Its only wasting resources on your end in the end its your loss. Thousands of pesos of logistics wasted just because a staff or branch refuses to accept that because the package name didnt have my full name on it.

Hi! I wanted to raise my concern about your staff at San Pedro Laguna here at ROBINSONS SOUTH GALLERIA for being rude to his costumer and talking unprofessional. Hopefully, the management trains all your staff on how to deal with your customer with proper use of words. I don't need an apology. I want him to learn what he has done since that's his job. It's your job to warn your staff.

Ill go to lbc labo at july 16 for my passport because no one noticed me or text me that my passport is already there my passortport will be delivered on july 12 but no one texted me then they said that they return it. Ill need my passport asap . . Please return it to lbc labo . And contact me trough text or call or gmail

..my number is [protected] ..

My email is [protected]@gmail.com

I am Lyca Rose R. Caayon resident of Purok-6 Camanlangan New Bataan Davao de Oro.

complaining Mr. Gabriel Luiz Mainopaz of Deca Homes Indangan Phase 3. Davao City

I ordered Iphone XR worth 9,000 payment first yesterday July 19 2023 through LBC express while then I received a pair of clothes today, July 20 2023.

Please help me reach out the seller of this item. I want my money back!

So nag book ako sa app nila this is my 2nd time na the first one is documents 2nd one is a GPU, First booking maayos naman pero di lumalabas sa activity ko, Wala sa active booking i cheked the site too wala parin so i thought di gumana, but the day they going to get the documents na bigla lng tumawag then took the documents.

For the 2nd time GPU naman i booked di uli lumabas sa activity ko so i told the shop i ordered i cant provide the tracking number kasi wala naman binibigay bigla lang sumusulpot, They are 1 day late again and they brought the wrong pouch size i asked for large they brought small sabi nila yun daw nakalagay i cant show naman kasi wala nga sa active booking ko, Buti understanding si kuya sabi niya cancel ko nalang daw i told them ayaw lumabas ng booking sa app ko i tried different phone, Tried my computer still won't show up, They told me they will cancel it nalang.

I'm writing this letter kasi tumawag ako sa customer service to help my problem regarding sa parcel na matatangap.. Based on the website 1-2 days ang parcel from south luzon to south luzon

So nagtanong ako sa customer service kung kelan mapapadala ang shipment dahil expect ko na minimun of 1- and maximum of 2 days matatangap ko ung parcel pero almost 4 days na wala pa rin ung shipment at mag move na kami sa north luzon and wala nang magrereceive ng parcel sa south luzon kahit relative wala..

Kung alam ko lang sana na 10days ang shipment ng lbc sana pinaparcel ko na sa north luzon

Ang sabi sken ng customer service ay possible by july 10 pa dahil kulang ng tao which is sa point of view ko hindi kasalanan as customer na kulang ung tao niyo..

So ang unang option na binigay sken ng customer service na if ever hindi maclaim ng customer sa given address ippick up ng customer sa warehouse.. na disappoint ako dahl uuwi na kmi north alangan babalik kami ng south para makuha ang parcel sa warehouse so i ask other option.

ang sbi ng customer service ang 2nd option ay pag hindi na claim sa warehouse ibabalik sa nagpadala which is mali naman na ibalik.. Dhl bayad na namin ung parcel doon sa nagpadala (seller) ..

Kaya nasabi ko nalang na kami na kukuha sa warehouse pra lang hindi na kami bumalik pra kunin lang ang parcel at magantay pa. (Nakakahiya naman kasi sa LBC kulang daw kasi ng tao at masyado ata mura ung shipping fee pra idelivr door to door)

Ang disappointed ko ay hindi nabangit na pede pala sya ipadala sa north at doon sa branch ng lbc ng north pde ipick up.. Hindi sinabi sken ng customer service yan.. At ang nagsabi sken na pedr pala un ay ang nandoon sa warehouse mismo..

Mas maayos trabaho ng tao niyo sa warehouse kumpara sa customer servicr niyo.. Walang alam..

Poor rating customer service and not a big help!

it's been a week sense my uncle send a package for me but it's says that the package will arrive after 3-6 days unfortunately the package didn't arrive on time I'm a student and I'm so busy in school works the package that my uncle send to me is very important I need it as soon as possible I try to track my package and it says that the package is already here but the General Santos balikbayan and cargo team says that the package arrived late so they will deliver it on there business day