LBC Express
Reviews and Complaints

I have received a package (coffee powder from Batanga) and when I opened it, it has been destroyed already. The content or volume have been intentionally reduced of almost half the full content. Please see all the photos. THIS IS AN AWFUL behavior and I need your immediate action on this. It is not the small amount that matters but the ACT OF BEING THIEF and LBC must act on it

Iloilo Delivery team tagged it as 2nd unsuccessful delivery attempt due to person not in house, WHEN IN FACT we are all here at home! They made lies which I couldnt understand. Nobody texted or called us because maybe they are just lazy to do the delivery. It is frustrating because now I will lose my package because of them! Nobody even helped me via messenger, facebook page, email and customer service! No solution at all!

Staffs in Rizal Branch Tagum City are very slow moving in processing transactions. Rizal Branch often has a lot of customers as it is situated at the heart of the downtown area. Yet, they are not very agile. They are more relax even if there are a lot of customers. They should be fast moving, minimize small talks that slows down what theyre doing. One transaction with customer with single item padala takes 10 to 15 minutes. Very disappointing and time consuming.

LBC is not calling their recipients to correct or verify the delivery address whenever there are errors. They usually tag the tracking consignee unknown or whatever. Been calling them multiple times and still no actions. No delivery. They promised for a follow up on my request but still no redelivery done. Very frustrating. Their service is very incompetent compared to J&T.

First I pay my parcel to send it via air cargo but they send it via sea cargo, and now almost 2 months and 15days but still my i didnt recieve my parcel, its already 15days now the UPPER LAGUNA DELIVERY TEAM they recieve my parcel but they didnt send it to my address/home

And they blocked me in facebook messenger so that they will not recieve my message and complain

On Monday (June 19 2023) was supposed to be the date of the delivery from lbc hub to my house. I was waiting all day at home for my package but it never came, then later that night I checked on their website and they stated that I wasn't at home and that the next delivery attempt is on the next working day.

Tuesday (June 20 2023), I am still at home waiting for my package once again and it never came home, waited until evening and they once again put on their website the same reason the other day.

Wednesday (June 21 2023) I already called and sent an email to their customer service team. They answered my call and from there their representative asked me about a lot of things regarding my order and my address (gave the representative every information he asked that could help their rider to finally be able to reach me) and the representative told me they will re-book my parcel, (checked their website and it says that I should expect my package within the day. I waited again and never received it and just like the past 2 days they gave the same reason that I wasn't at home. And another thing is that their rider never sent a message or even called me for those days

tracking number:[protected]

Receivers name: Densie Danquiz

Contact number: [protected]

Dear LBC.

I am writing this message out of sheer frustration and disappointment regarding the abysmal level of service I have experienced with your company. I have sent multiple complaints regarding my undelivered parcel, and it seems like my concerns are falling on deaf ears.

I have patiently waited for my package, hoping that it would arrive on time. However, the incompetence displayed by your delivery service is beyond comprehension. Despite my numerous attempts to contact your customer service representatives, all I have received are generic responses that do not address the core issue.

In my desperation to receive my parcel, I even suggested picking it up myself, as it appeared that your company couldn't be bothered with delivering it. I specifically chose your services because I believed you were the fastest among the other service providers. Sadly, I was gravely mistaken.

To add insult to injury, the tracking information provided by your company is utterly unreliable. It fails to accurately display what has happened to my package, leaving me clueless and frustrated. Your lack of transparency and accountability is completely unacceptable.

I implore you to take immediate action to rectify this situation. It is evident that you are wasting my time with empty promises and failed delivery attempts. My patience has worn thin, and I demand a swift resolution to this matter.

I expect a meaningful response from you addressing the issues I have raised. It is high time that you take responsibility for the inadequate service you have provided thus far. Failure to take appropriate action will force me to escalate this matter and seek alternative means to have my concerns addressed.

Do not underestimate the impact of poor customer service and the consequences it can have on your company's reputation. I sincerely hope that you will take this matter seriously and rectify it promptly.

Tue, 13 June 2023

Shipment issue. Please get in touch with us through our official customer care channels.

Mon, 12 June 2023

Shipment is a concern. Please get in touch with our official customer channels.

Mon, 12 June 2023

Please expect delivery within the day.

Mon, 12 June 2023

The shipment has been received by ALABANG DELIVERY TEAM.

Sun, 11 June 2023

Shipment is en route to ALABANG DELIVERY TEAM. The next update for this shipment will come within 1 to 1 day/s.

Sun, 11 June 2023

The shipment has been received at SCS COURIER EXCHANGE.

This is a very important document (passport, Schengen visa, seaman book) sent by Rccl via LBC to the wrong mailing address. Upon receiving a call from a delivery rider I told him to cancel and return it to the sender (Rccl) so that I could pick it up personally, also I immediately inform LBC thru customer care. It was already 4 days since June 13 my documents arrived In the sorting area of LBC main Pasay city. I call every day via customer care for follow up but they just answer that documents are subject to return to sender. Upon checking the LBC delivery timetable it takes only 1 to 2 days only within the NCR area. Since the location of RCCL is in Moa Pasay only. I even requested if they cannot deliver my documents as soon as possible just only give me a location where I could claim it personally, but they said it's not allowed. LBC is giving me a hard time and delaying my onboarding ship process.

I'm hoping that someone could help me. Thank you.

Ragadio, Roger Jr., L.

June 09, 2023 when they received my packages in the Philippines they were disbelief what my packages looks like, damaged and there was a hole that it appears they trying to stole some of the stuff inside the package, and when we opened it and yeah, were missing a lot of stuff including their shoes. This was the first time sending packages to the Philippines and i will never gonna use this company anymore. And i’m going to spread this to social media.

June 1, 2023 @12:04pm
Room 102 Hopeville Condominium #14 joy street brgy. balingasa quezon city
Jan po dapat ideliver yung parcel at yan yung oras at petsa ng nagtxt na received na daw parcel ko,
Pero wala nman po nareceived ang receiver ko. So paanong nareceived po kung wala nman natanggap? Nakapag alala lang po kc gold po ang laman nun malaking halaga din.

Im in your town center branch to drop off us visa renewal doc and your branch doesnt have the v pouch. You dont provide ample stock to your accredited branch and make people wait or come back!

what do plan to do about this? i provided several options to your staff but apparently, management will not allow outside of the box handling, napaka inefficient nyo

Your delivery guy to whoever [censored] he is texted on May 23rd that he will be delivering the package and he just texted once, no follow-up text or calls after that. On the next 2 days, there are no follow ups, no text nor calls. We even return back to your delivery guy by texting and consistently calling but they just cancelled or maybe ignored the call. And now we called customer service and the parcel is Return to the Sender? And that the reason is, there was a problem with the address? What a poor delivery you even have? We waited for the parcel for 2 months and now we’re getting this kind of service. It is ridiculous!

Naka receive ako ng notification text from lbc na i dedeliver ngaun may 25, 2023 ang aking parcel. Kaya ndi na ako pumasok sa trabaho para antayin ang delivery man. Pero wala naman dumating o kahit missed call man lang ako natanggap mula sa delivery man. Sayang lang ang pera na binayad ko sa delivery pati na din ang oras na ndi ako nakapasok sa trabaho.

May 24, 2023 3:00 pm

Good day, I just want to complain to one of your staff at the LBC Panorama Marikina Branch, I didn't get her name, but she is a woman and quite old. I've been back to their branch twice because of the shipping fee I paid, I'm going to pick it up because my uncle has already received the items I sent 1 week ago and there's still no reference text. She's not even able to deal with me properly and instead of me, she's the one who's angry ang shouting at me I hope you can reprimand such staff because it's difficult for both of us as customers and they should be the ones to explain properly and it happened twice thank you.

I buy a second hand video card through online. The seller gave me all the details including the Official receipt and the photos of the graphics card while packing but upon tracking the parcel, It was delivered to malasiqui branch that supposed to be delivered on silang cavite which is my correct address and now as per checking the update on their tracking website it's already picked up by another person.

Delivered today May17, 2023 1:PM

Your riders are very arrogant. He don't understand the core of his job to look for the right address. I've already reply look for this residence but he seems not willing do it and arrogantly demanding for his customer to go out. By doing this you failed to get quality service we paid for the convenience door to door.

Hi,

This is about your male employee at LBC Express KM 5, Balili, La Trinidad Benguet.

He was so rude in dealing with costumers. There was a very long queue today and there was so little space inside since it was filled with packages and parcels. I waited for my turn for more or less an hour. It was my turn to claim a COP but he said that the branch is offline. I was of course frustrated since I brought my 14 mos. old son with me, waited for an hour and it is already raining outside. I asked him that they should at least put a not for customers to see what service/s is unavailable. He immediately raised his voice and told me it was my fault for not asking them first before I joined the line. And that he cannot do anything about it. I then reiterated their innitiative to put a note in front of their desks or at the door since the only way to get inside is through the line.

Unwilling to just apologize for the inconvenience or offer an alternative solution, he kept on muttering words I don't understand. I do hope you will take action since it is not just me. There was another customer he raised his voice on. Where is now the professionalism or just respect for customers. This person is not a good steward for an esteemed business. I asked for his name but he said "why the hell would I give it to you." So I asked to just take his picture instead. Attached is the said employee. I sincerely hope that the company will take this matter seriously especially that I will be using your services a lot at that particular branch since it is the nearest to my residence.

Thank you!

Reference Number: [protected]

I took my day off date [protected] Wednesday because of the scheduled of my box to pick up I follow up 3x and he said ok sir we will follow up don't worry the pick up time is until 12 then 11:55 already I call the holine again follow up and the agent told me my scheduled is on May 13 they moved I am very disappointed because I took my day off that day to wait the person who will pick-up my box and they re scheduled with out informing me and I'll wait until 11:55 pm 😭

Today, my mother got a call from a certain Mr. Jonathan Martillano regarding a delivery of a document. Since my mother wasn't expecting any delivery today she was asking the delivery rider but instead of providing her a reasonable answer he rudely told her that upon receiving it and if my mother doesn't redeem it as necessary she can tear it apart.

We understand that his job is hard but it is not a valid reason to have such a rude behavior towards us. I confronted him about his attitude but he rudely answer me in the same way.

I don't want to accuse your company of anything but I think you should address such behavior in your delivery rider or at least put them in some kind of behavioral test.

Here are the details of the said delivery man as follows:

Name: Jonathan E. Martillano

ID No.: 124314

should be receiving my package on April 24, 2023, but the delivery team won't call or text me if he or she is now on the wait or in the process on delivering my package but still they don't, I called the customer service on July 25, 2023 to check the status of the package if they will deliver it or put the package to the

Banilad Country Mall LBC Branch CEBU CITY, CEBU so that I can pick it up myself but they said they will deliver the package and it's the initiative for the delivery team to contact me but still they don't and now I am so frustrated because today I still did not receive any response from the team or LBC the status of my Package. I like LBC before because they will really contact the primary contact of the package, but today? i hate it! The tracking number of the package I'm talking about is [protected]. I will be happy if they will just put the package in the nearest branch that I can go to and that is the Banilad Country Mall LBC BRANCH Cebu City