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4.3 19 Reviews 1143 Complaints
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Letgo Complaints 1143

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9:18 pm EDT
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Letgo never received item purchased

I have never received an item purchased on April 18, 2019 for $185.00 from a Cadaveous Cook, $KlutxhB. My Payment identifier is #SZNN46H. The seller said he was mailing the item the day purchase was made. The item was a PS4 with a remote control and one game for my son. The seller has also blocked me so I can not communicate with him. How can I get my money back? How can I also make sure this seller doesn't scam anyone else and removed from Letgo?

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12:59 am EDT

Letgo fake jewelry

A man named "Marty" in Gainesville, Florida has an account called "Gainesville". He sold me a necklace he listed as a " vintage Native American silver and turquoise necklace" for $100 (originally listed as $275). It turns out to be costume jewelry not worth more than $10. I expressed my remorse and told him I would like my money back. He refused and blocked me so I can't even leave a review. It makes me sick that he's going to continue to rip people off.

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Update by Marina567
Apr 23, 2019 1:05 am EDT

I was extra creeped out that he messaged me after I left that I was pretty and that he'd like to get to know me. This man is much, much older than my own father. And what kind of man rips off a schoolteacher on Easter Sunday?

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6:33 pm EDT

Letgo user selling stolen good

Person who has the nickname 'Robit' in letgo is selling my stolen bike - schwinn mountain bike - which is a 26inch one. He even added the note 'Too big for my small sister'. When I contacted he took the add out but this person is selling stolen goods! He is well aware that it is stolen. I even reported to the local police. This person shouldn't be allowed to do that and user should be warned about it.

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6:22 pm EDT

Letgo nintendo switch

I'm 14 and am thinking of getting into resale. So I was looking for a Nintendo switch and found one from user: Grace Mee for $150. I bought a $175 dollar Visa vanilla gift card and sent the picture of it and the CVV, the extra was for shipping. After checking online I confirmed $165 was taken off and sent to a PayPal account. She explicitly stated I'll send it to you and then blocked me after receiving the money. I'm 80% sure this is a scam because I'm now blocked. But I am wondering how she has 5 stars on her account and a review. That's the only reason I bought from her. I am wondering if someone at LetGo can message her since she has a verified phone number. The pictures are in no order and I have more on my Gmail. [protected]@gmail.com

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1:33 pm EDT

Letgo iphone 7 plus

A person with the profile by the name of Dave Cortez has scammed me. I'm 16 years old and this is my first time buying a phone because I needed one desperately.
He and his friend, Nick, drove up to me in my neighborhood (21st Drive and Vineyard, Phoenix, Arizona, 85041) and repeatedly pushed me into taking the phone.
Since I didn't have any money on me, he took my Samsung Galaxy S8 Plus and drove off with his friend, leaving me with the disabled iPhone 7 Plus.

He met me up on my street (Said above). I have his profile name as well.
We met about 6-7 pm, his friend, a white male, was driving a Grey 2016 dodge challenger SRT 5.0

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Omeomya
CA
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Apr 16, 2019 3:48 pm EDT

So desperate for a phone but you already had one? Came to your home and you didn't have the money? Why would 1)he know where you live and what you looked like on the street?

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A
1:13 pm EDT

Letgo I purchase of air pods, the seller took money but I didn’t receive air pods. she is not responding she blocked me and

Hi, I purchase Air Pods from a lady at Letgo Air pods she promised me to send me Air pods after receiving money $60 from me using Google Pay; but it's been 9 days she's not responding to me and I didn't receive the AirPods. I'm asking Tracking number but she's blocked me at Letgo. I emailed her no response. I contact google to refund me money but she took it already. Google wants me to inform Letgo so you can contact her and request her to refund my money. I was trying to add her name and and my conversation but I am unable to upload any pictures on this form.

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Tomas Adams
US
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Apr 26, 2019 5:01 pm EDT

The seller was also selling a Nintendo Switch and Playstation 4 though the same account. There were special circumstances that required "Mel Paul" to mail the item. The item was listed as being in Chicago, but in each of the item descriptions, it said that her daughter had passed away and she was selling some of her things to help pay for the funeral expenses.

I purchased the Nintendo Switch, the seller requested that I use Google Pay to transfer her the funds and that she would mail the device the same day. I'm not sure how long it should take so I went today to ask if she had a tracking number or anything and it said that the account was deleted. I still had her email so I sent her an email but I'm starting to think that she's not going to get back to me.

The especially interesting thing is that 4 days ago when I paid for the Nintendo Switch, the AirPods were still listed as available. Im guessing that if this was actually a scam, the seller was listing these things, accepting payments from 3rd party services like Google Pay, and then blocking the users that paid them so they could continue on "selling" the items a few more times.

The seller's name was Mel Paul and the email she accepted my payment with was shesoinki@gmail.com

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M
11:17 pm EDT

Letgo couch I bought from william crumit

I bought a couch off of mr. Crumit and he told me not to worry about having all the money right now that I could pay the rest to him at a later date and said that I am not trust worthy he doesn't even know me to even know that and hasn't even given me the time he stated for me to pay the remainder that I owe him before leaving such a negative review not to mention when he brought the couch into my home he showed up late at night not to mention he busted my whole ceiling by knocking all my ceiling tile from the ceiling into the floor I want this negative review moved from my account immediately i can seen screen shots of all messages between me and mr. Crumit if need be

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1:39 pm EDT
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Letgo laptop

I met up with a guy yesterday (4/9/19) in front of the library on my campus. He gave me 200 for the laptop. He seemed legit until today 4/10/19 I went to the atm to deposit it. Before going I suspected it but skated to try and see if I was wrong. Turns out I wasn't. He gave me two fake 100 bills. I rely need the money and need to know if I can get it back. I messaged him and reported him on the app. No reply. But I do need my money!

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3:12 pm EDT

Letgo scammer: lawson n dre

My name is Gregory's Spacely and I'd like to report a scammer. His username is Lawson N Dre, phone number is +[protected], and email is [protected]@gmail.com. He scammed me for $165 (4/4-4/5) by having me pay him through another app and never followed through with shipping the order. I highly suggest looking into our chat and all of his chats. I even made another account pretending I was someone else and he gave me the exact same scam with the original account he scammed me on.I am furious because it's my first time buying from Letgo and he ruined my experience. Please contact me for more information because I assume he's doing this to other customers as well and he's not stopping anytime soon. Thank you

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12:10 pm EDT

Letgo seller is unresponsive

I have been trying for some time know to buy a pair of speakers from a seller on letgo user name ray geddes with very little to no communication. If this user posts things for sale they should be professional and respond in a timely matter. I understand people do work and nobody is glued to their computer 24/7 but I have sent multiple messages to this seller asking valid questions and all I got so far was sorry I was out of town and that was it not are you still interested in buying, when and where can we meet nothing. I really hate doing this but really if you put something for sale then respond to the buyer or remove the listing if your to busy to complete the transaction rather than leaving someone hanging for weeks. Thanks for listening.

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7:28 am EDT
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Letgo prostitution dating sites!!!??

I have listed on let-go before a few years ago I have also purchased a few items I have just gone to post a new item and was not with countless prostitution porn dating sites. These are not just amateur local photos posted these are professional ads that lead to professional site. I am absolutely disgusted and enraged that let-go would allow its site to be used so prolifically for pornography. Ads are strategically displayed on popular searches I assume in the hopes that consumer will accidentally click on one. I have now taken the letgo apps off of all phones and we will no longer be using the site letgo has clearly turned into a front for pornography.

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8:09 pm EDT

Letgo the go to sell changes my city every time I go to my post to edit something.

When I make a new post I put all the details in including my City of Sandy, OR 97055.
Then should I find it necessary to edit my post it comes up with a City miles away called Boring, OR. Then I'm forced to delete Boring and retype the correct City which is Sandy, OR.
Why does LETGO arbitrarily change my city?
This problem is frustrating in that people answering my ad think I'm in a different city.

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12:41 pm EDT

Letgo ps4

So I talked to this guy and I was trying to buy a PS4 from him and he kept on asking me for money for his actions and he tryied to come this morning and basically @ten he said he was going to come and before ten actually and he said he will be here and kept asking for money for gas and been waiting for two weeks for it and never got the damn PS4 pro heres his number if u want to get in contact of him (301) 337-8355

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2:20 am EDT

Letgo chat

I go to open my chat as I have notifications. Notifications stay. No chats to open. I only have to options to post something or to browse listings. I have opened it on different devices and its the same result. Laptop? Notifications with no chats. Phone. Notifications with no chats. Tablets. iPad. Online site. Other peoples phones. All of it. Absolutely no way of seeing the chats. How am I supposed to use this site for selling if I literally cannot get ahold of the people who are trying to talk with me?

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6:25 pm EDT

Letgo chanel bags

I paid $500 as deposits of two bags. Upon receiving the bags will pay the balance. I have proof of paying the seller. I did not receive the bags. Contact seller by phone/text, no responses. Now she is blocking me. She still has items listing. And she keeps changing her profile pic. Her name is P. Valencia 831-588-0450. Phone number associated with Finishguy.com company. I am attaching the items I paid and her profile as. It's SCAM!

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8:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband and I have been mislead several times by this seller that goes by "Sell 101". She puts items on LetGo but also sells items on the weekends at a "Shopping Mall" at 168 East 2nd Street in Derry, Pennsylvania. We don't know her name, (an old woman with long gray hair). She NEVER answers any inquiries (though they are marked as "read"), and post...

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12:22 am EDT

Letgo complaint

"Judge Jeanine Pirro's Saturday night show has lost a corporate advertiser after she said on her March 9 broadcast that Muslim congresswoman Ilhan Omar is "Sharia-compliant" because she wears a traditional hijab head covering. Letgo, an online marketplace for selling used items that advertised on Saturday's episode of Justice w/ Judge Jeanine, will not run ads on her show again."

Since Letgo is insignificant in the e-commerce world, we are happy to see them go.

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1:59 pm EDT

Letgo apple watch series 4 3 advertised as a series 3

I had purchased an apple watch that was advertised as series 3. when I had got home I realized that it was a series 1. It was advertised for 200.00 USD tried to contact seller on letgo and text message he will only answer if I call from a friends phone . It was perfectly clear that it was a series 3. I spoke to him from a friends phone and he said that the money is already gone . He still has stuff for sale .I realized that I was scammed when he did not return any of my calls or though letgo .

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6:05 am EST

Letgo chat

I should be reimbursed the money I've had to pay on a renta l. Last refrigerator that I could afford was sold because I couldn't reply to her in the morning. I already had it and she thought I stood her up because chat wouldn't connect. Really loved this app but not any longer. I have tried everything and it's still not letting me chat. Whats the point of this service if you can't make any transactions?

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sllocin
US
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Mar 16, 2019 1:23 pm EDT

This is very frustrating.

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sllocin
US
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Mar 16, 2019 1:24 pm EDT
Replying to comment of sllocin

why not

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sllocin
US
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Mar 16, 2019 1:23 pm EDT

No Comment

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sllocin
US
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Mar 16, 2019 1:22 pm EDT

Tried putting a truck on. Went through all the posting procedure. I have even gotten the message that it is listed. If you go to another computer or phone it is not on the site. Tried this several times and have finally given up. This site is just plain frustrating. Obviously not a single person shows up viewing my ad. Again frustrating. Thank goodness for Craigs List and offer up.
FTN

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S
12:36 am EST

Letgo Noisy notifications

I have deactivated every single notification option on your site. I still get noisy notifications any hour of the day or night. There is no link anywhere to report a bug or for technical support even though your advice keeps telling me to look for it. How do I get the noise to stop or do I need to delete you from my phone not use your app? Please reply to [protected]@gmail.com or [protected]@bellsouth.net

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About Letgo

Screenshot Letgo
Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform is designed to be user-friendly, with a simple and intuitive interface that makes it easy to browse and search for items.

One of the key features of letgo is its focus on local buying and selling. Users can search for items in their local area, and can also filter results by distance, price, and other criteria. This makes it easy to find items that are located nearby, which can be especially convenient for larger items like furniture or appliances.

Another advantage of letgo is its large and active user base. With millions of users across the United States and around the world, there is always a wide variety of items available for sale on the platform. This means that buyers can find great deals on everything from vintage clothing to high-end electronics, while sellers can reach a large and engaged audience.

In addition to its user-friendly interface and large user base, letgo also offers a number of other features that make it a popular choice for buying and selling online. These include the ability to create detailed listings with photos and descriptions, the option to communicate with buyers and sellers directly through the platform, and the ability to rate and review other users.

Overall, letgo is a powerful and versatile online marketplace that offers a wide range of benefits for both buyers and sellers. Whether you're looking to sell some old items around your house or find great deals on new purchases, letgo is a great place to start.
How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

Overview of Letgo complaint handling

Letgo reviews first appeared on Complaints Board on Aug 3, 2016. The latest review Tech support & Reviews are a joke! was posted on Mar 24, 2024. The latest complaint olympic style incline weight bench w/ 400-500 lb was resolved on Jan 20, 2018. Letgo has an average consumer rating of 1 stars from 6140 reviews. Letgo has resolved 4 complaints.
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  1. Letgo Contacts

  2. Letgo phone numbers
    +1 (347) 433-8912
    +1 (347) 433-8912
    Click up if you have successfully reached Letgo by calling +1 (347) 433-8912 phone number 0 0 users reported that they have successfully reached Letgo by calling +1 (347) 433-8912 phone number Click down if you have unsuccessfully reached Letgo by calling +1 (347) 433-8912 phone number 0 0 users reported that they have UNsuccessfully reached Letgo by calling +1 (347) 433-8912 phone number
  3. Letgo emails
  4. Letgo address
    175 Varick Street, New York, New York, 10014, United States
  5. Letgo social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024
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