LG Electronics
Reviews and Complaints

Call made to customer service. The warranty only covers for technicians to come out an access problem. If deemed unrepairable there is no exchange for a new tv. With the last update sent out to tv it appears to have fried something in this tv. The screen does a screeching sound and the appearance on the screen is all messed up. The screeching sound os so loud it scared my children and hurt their ears and caused them to cry. Factory reset done three times. Doesn’t not fix it at all! This tv is only 2 years old and we’re out of $2000.00 on a tv. Apparently the customer service supervisor would not honor any kind of warranty. I’m not recommending this product to anyone! Piss poor made product! This happened this month October 2023.

TV is six months old, it has been wall mounted the entire time. Today, 10-15-2023, suddenly for no reason, black lines appeared in the middle of the screen. LG support LIES and says it is impact damage and is not covered under warranty. There is and never was any impact damage whatsoever. LG products are over priced rubbish that come from some sweat shop in India. LG would rather lie to its customers than to stand behind their so called warranty. My advise to everyone is to never buy any LG product. Everything they make is garbage, and their warrantees are worthless.

We purchased the quad dishwasher in 2018. We used the unit as directed to and completed any upkeep as needed. Due to faulty manufacturing the panel board cracked and the unit is now useless. The warranty and customer service is a joke and nothing can be done to fix the dishwasher. Their answer was a 15% off coupon for a new unit! Why would anyone purchase a new LG dishwasher because their practically new one was faulty and useless? There is a class action suit against LG for their dishwashers. It’s sad that a customer has to file suit against LG to get a decent product and service. Our new LG refrigerator fell apart too. LG is fixing it but only because they lost a class action suit against them for that model. I will never purchase an LG appliance again-from a long time LG customer. Life is not good.

Bought a new tv for $2000, started making distorted noise, flickering screen and vertical lines on the screen within a month and lg is not replacing the tv. Its just saying that they can only repair it. But why a brand new tv with a manufacturing defect cannot be replaced, why should i repair it. I am just so dissatisfied with lg and i am out of options now.

I have contacted customer support twice. Both times I have been on hold for approximately 45 minutes and nothing was resolved. We have trouble shot the machine, etc. and I am only being told that the very loud banging noise, that the machine makes, during the spin cycle is normal. It is NOT normal. I can't get any answers, they will not send a technician out here to look at it and I am receiving no help whatsoever! I feel like they are wearing me down until I just give up. This is TERRIBLE customer service! I have spent thousands of dollars on LG appliances and now I am rethinking my decision.

Approximately 19 months ago I purchased an OLED TV from Amazon. A week ago the TV started to shut down after a few seconds of turning it on. I called a LG representative. He had me go thru a series of steps to see if the problem could be fixed. No luck. Said I would need to call an LG technician to look at the tv. I Called all 3 LG techs in my area and left a voice mail for each one to call back. No response of any of the 3 technicians. I finally called a local repair technician. After the diagnostics were completed, he said the display screen panel was bad.

I called Amazon to find out if I had any recourse. Amazon said to call LG.

I called LG and they suggested that I go thru a series of steps again with a LG technician that never returned any of my calls the first time! And btw sorry the warranty is good for one year only. This is the help/support I received.

Purchased range 6/1/23. Two weeks later, the black caps on the burner heads had the paint peeling off. I cleaned these caps as per directions in the manual. I called the parts dept at [protected] and sent pictures to show the damage. I was sent two new black caps and the same thing happened after two weeks. Peeling caps make the stove look ugly. I spoke to an engineer and was informed that these caps did not have heat resistant paint used on them. This is a manufacturing defect. Heat resistant paint would not peel off the top of these burner heads. Stove purchased at P.C. Richard, Whippany, NJ Invoice # [protected]. Store #[protected]

I will never ever buy LG products ever again they have the worst customer service I have ever dealt with. so my TV went black one day and so I called support and they made me do all the stupid [censored] that support makes you do. And so nothing worked like usual and they said its going to need a repair so they sent a repairman out and he came and changed the main board and then said that it wasn't the main board, it was the panel that

went out and that the panels too expensive to fix and that LG is probably going to just give me a new TV so I contact LG to see what the status is ang guess what they want to send another [censored]ing tech out. So now I have to wait another month for these dumb [censored]s to fix the TV instead of just sending me a new TV it's not even an expensive TV it's just a LED TV. And then the support people are so rude and would end my chat sessions and just being very unhelpful.