Light In The Box
Reviews and Complaints

The sizing guide was inaccurate. The returns service is not a service and the suggestions made when I inquired were not helpful at all. Any attempt to return the garments I have paid for would negate any kind of refund and would prohibit any further purchases as a high delivery charge had already been paid with the cost of my original order. I will not be buying from this company again as your ideas of customer service is unhelpful, does not offer satisfactory solutions and is disrespectful of the customer.

I bought 2 dresses on 3rd Aug and they are unsuitable and need returned. I cannot find the orders on the app/website. I have been using the help centre and while i have received a few messages, they have not sent me a returns label and a now the app says there is an error and i can no longer communicate with anyone.

I have sent pictures of the bank transaction and pictures of both dresses order codes and still no returns label.

I placed an order 2 weeks ago on 14/08/22. It was two party clothes for my kids' birthday. I paid an extra $35 for fast delivery. They said 4-7 business days. Now it is 2 weeks. My party is over. It has never arrived. No phone number to contact. Not even an email to reach out. I am terribly disappointed. just need my money back. My order number is [protected].

I ordered two dresses and received 20th August I have been trying ever since to get a return address for these absolutely awful dresses I need my refund I am not made of money there is no phone number for a customer service or indeed any form of contact I am truly furious I just want rid of these awful dresses and my money back I came across your site whilst looking for a customer service contact it is only now seeing other complaints that I realise I am not the only one who has fallen for these crooks

My order which I already paid for on

Date: 14 july 2022

Have completely disappeared.   

My query is about order number

[protected]

Which should have reached me by now and I can not even track it!?

I attached print screen of the confirmation of receipt of payment as well

Time: 13:59:22

Store or location: on line from light in the box

Serial number: [protected]

Order/ticket number: what do you expect? My confirmation did not give this information!? The document is attached

Bought it, It was very poorly made and not even pressed before packing. I returned the item.

LITB asked me to return and I did Royal Mail uk evidenced.

I paid via PAYPAL who claim to give buyer protection! I got no help at all or protection.

I got no refund and paid the postage to return.

terrible manufacture and customer service is zero.

BUYERS beware.

I ordered a swimsuit which was a very poor fit and needed to return the item. Unfortunately Light in the Box were awful and said I had to pay (more than the value of the item) to send it to China which takes 3-4 weeks where it has to pass quality checks before they decide whether to refund the cost or not.

So obviously I'm not going to go through that ridiculous process which will actually end up costing me even more money than the refund.

There should be a UK warehouse specifically for returns to speed up this process and make it usable for customers. DON'T SELL TO THE UK IF YOU CANNOT ACCEPT RETURNS BACK IN THE UK!

When I followed the process to escalate to a supervisor I received the exact same reply. Customer service is terrible.

DO NOT BUY FROM THIS COMPANY - STAY WELL AWAY!

Story is both online 5722greene st phila pa smartwatches online library thetre moved never receive call 5722transital no items then week after moved old card cardcom x call them at [protected] card 0588 vefify 2022 march now send address erie pennsyvania 16503 239 e 12 th stret in name of eric caldwell ssn169585688 new email teddyeric03 gmail., com old teddyeric07 gmail customer service letter erie addres of your story of this send check or smart calling wacthes

I"m sorry but I have no date but it was around June when I bought some dresses and cushion covers , all paid , I received the dresses and 2 cushion covers , but about 7 are still missing ! I've been to the post office who said it is not there ! I Emailed Light in box who said , the parcel was for pick up at the Alice Springs office in June, I got again in though with the Post Office who told me that the parcel was send back to Light in the box on the 5th Aug 22 could you please look into this ! Thank You !

Kind regards

Annette Bartolo

I placed my order last Aug 6, but I didn't received confirmation to my email or even in my cp...I create ticket for my complain but when I checked it..I can't open it and it's showing its resolved already..how come it is solved if I never received any call when they going to deliver my order and it's already deducted on my account...they don't even have contact number to talk to someone to address my complain..

I ordered a few items from this company, but the dress in question was completely different from the photos, it had no shape, hung like a sack and was about five sizes too big. When I asked to send it back and get a refund I was offered 30% and told to keep the dress, which is no good to me.Their refund service is appalling, so if you use this company don’t expect to be able to return anything and get a refund, you won’t.

I ordered a dress which does not suit me. I requested a refund via their website, but the website is not responsive when I try and press the refunds tab. I have left a message, but it seems that they are remote for a purchase and that it is extremely difficult to send anything back. i have had no response to my original message. Order no [protected]

I have received an order that doesn’t fit and want to return. There is no return address or return form with address to send back items.

The website is not clear on returns and I am waiting to receive a “ticket” that has not arrived by email to return the order.

Other information on the return website makes various threats of no refund payment if order is sent back to the return address on the order. No refund if not sent back within 7 days. The return order says everything must be sent back to China at customers expense but does not give an address in China.

I ordered a jumpsuit from shein via your website it arrived today but it is not the one I ordered

I ordered the one with Diamante across the shoulder not just mesh on it it is nothing like the

picture on your website at all I have tried to contact shein without success the number on the order is swjumosui2521 mesh flutter sleeve zip back

I need to get this sorted as it is no good to me and I have been trying all morning with no success so hopefully you can hopefully sort this problem

Item ordered was extremely poor quality. Initially company replied when I raised this however they stopped responding when I requested a refund.

Dress quality is extremely poor for the money paid. I have advised the company of the defects/areas I’m it satisfied with and want to return th item for a refund.

I would avoid this company at all costs. Customer service is extremely poor and my experience appears to mirror that of countless others.

Currently raising a dispute via Klarna to see if they can help me get a refund as the company themselves do not want to know!

Please don’t be fooled by the site - as a dressmaker I was really disappointed at the poor quality and the lack of willingness to put things right!

Terrible craftmanship and horrible fabric. Clothes looked used and shoddy. Very difficult to return and get a refund because seller is unresponsive. Filled our return ticket and keep getting automated response that order # does not match what in the system. Return is generated based on the order # and there is no way for me to enter any order # that is different from what is in the system. Response is rubbish. I am donating these clothes (the clothes are not even decent enough for the donation) and writing off what I donated. This was the first and a last time I bought from this company. All clothes were terrible and made in China - never again will I buy anything from China.

Webwiki – Ouko = lightinthebox

Ouko ist identisch mit lightinthebox.com; plus weitere diverse andere Firmennamen; auch hier als Absender chris c/o distribution center Friedrichsdorf; diese "Firma" heißt - Spott und Hohn - simplereturn.io. Ein Rückversand ist eben nicht nach Friedrichsdorf, sondern nur nach China möglich. - In der Tat very simple. Ergänzung nach weiterer Recherche: identische Adresse und Telefonnummer wie simplereturn.io: repalog.

Hier nach Recherche die weiteren Punkte des kriminellen Procederes:

1. Der Verkäufer kassiert für den Versand aus Deutschland / innerhalb von Deutschland 17,30 Euro.

2. Der Verkäufer gibt nicht erhaltene Ware als zugestellt an.

3. Auf Reklamation erhält man keine Antwort.

4. Kunden, die tatsächlich Ware erhalten haben sollten, können einen Rücksendeantrag bei Unzufriedenheit stellen: Auf eigene Kosten. Und: Nicht an die Auslieferungsstelle in Deutschland, sondern nach CHINA!

5. Nein, auch die im Impressum angegebene Adresse ist nicht für den Rückversand zulässig. Aber dort findet man einen Katalog an Rückversandkonditionen, mit angeforderten Beweisen über die vollkommen unannehmbare Ware.

6. lightinthebox.com setzt professionell und hochbegabt kriminell darauf, a. dass Kunden den Expresskauf über paypal nutzen, wo die Versandkosten nicht angezeigt sind.

7. ... darauf, dass keiner der Käufer die horrenden Portokosten für den Rückversand auf sich nimmt - und nicht resigniert die - wenn überhaupt erhaltene Ware - in die Mülltonne wirft. Weil er begründet davon ausgeht, dass er kein Geld zurückerhalten wird.

8. Falls die Reklamation überhaupt akzeptiert wird, erhält ein Käufer einen Gutschein auf dem Konto von Lightinthebox.com - von dem er sich dann ebenso inakzeptable Ware bestellen darf.

9. Bei den meisten Kunden, die sich wenigstens die Mühe machen zu bewerten statt Anzeige zu erstatten, kommen Vokabeln wie Betrug vor oder auch: Einmal und nie wieder. Finger davon lassen! lautet die Empfehlung. Extrem lange Wartezeiten, Nicht-Zustellungen, falsche Größen, fehlende Produkte, Billigstprodukte, Reklamationen ohne Antwort, Rücksendeterror mit Beweislast über den Schrott durch den Käufer. - Erpressung: Positive Bewertung von 4 oder 5 Sternen: dann eventuell Erstattung. - Positive Bewertungen: fakes. Daumen nach oben bei positiven Bewertungen kann sich der Bewertende zu Hunderten von Malen selbst verpassen. Damit bleiben diese immer oben im gesamten Bewertungsportal, z. B. bei erfahrungenscout.de. Die dortigen begeisterten Bewerter sind auch namentlich bei anderen Online-Anbietern wie amazon etc. vertreten, geschickterweise als verifizierte Käufer. (Nächste Rubrik von Internet-Betrug: gekaufte Bewertungen; leider nach deutschem Strafrecht immer noch nicht zu ahnden...)

10. Gebot: Beim Erstatten der Anzeige nicht vergessen, auch den in Deutschland / Europa ansässigen Lieferanten mit einzubeziehen: Adresse zu finden auf der Verpackung. Laut Internet-Polizei auch Paypal einbinden, wenn hier die angeforderte Kostenerstattung auch abgewiesen wird. Dito, siehe Bewertungen bei trusted shops.

Ich gehe davon aus, dass diese Bewertung auf der Seite von lightinthebox eliminiert werden wird. Es ist ratsam, sie täglich wieder einzustellen, einfach um weiteren Betrug einzudämmen.

FAZIT! Absoluter Betrug von A - Z! Anzeige erstatten!

I ordered a phone case to fit an Oppo A5 202. When it eventually arrived it was the wrong size for the phone, despite having the name of the phone on it. Uou can see it's too small in teh photo.

I am instigating a return, but for a £10 case I've already paid about £5 postage "from China?" - it says Walsall UK on the envelope) and will obviously have to pay the same back. which means even it I get a refund, it will only pay for the postage and not refund me for the incorrectly sized item they've sent.

The refund policy of this website is shocking.

I ordered a dress for a bridesmaid in one size, with the view of ordering some more once tried on for sizing.

This one didnt fit, so i went to send it back and was told because it was the wrong size, then only a 15% refund would be offered as it was not faulty.

The small print for the refund policy is so unclear on the website, I am now left with £100 dress that doesnt fit.

Do not use this company, they are scammers in my opinion.

My oder was made and received, quality was totally outrageous: fabric very thin, size was smaller than expected, it was both too tight and too boxy, very wierd design, etc...

In addition, the return instructions were totally inadequate, phone number was not available, and unfortunately, i read the other "reviews" much too late...My strong advice: do not go there!

lph, nyc