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Light In The Box Complaints 879

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5:06 am EST
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Light In The Box refund policy

Don't buy from them. They do not get your order right then blame you. Apparently I didn't measure right and my computer lied to me and I got a flaming red dress instead of a ruby red dress! When I told them of this they were always right and I was wrong! There customer service lied to me (after chatting with them online) they said I would not have to send my dress back to China! Well I did. I paid them $124.24 and they will only give me half of the cost of the dress plus I must pay for postage to China! After all my expenditures I get nothing and they get their ugly dress back and my $124.24! They also want you to photograph yourself with measurements to prove the dress doesn't fit! How offensive and classless! Nightmare... Total sham. They need to be on Dateline NBC !

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Jane Lukenbill
Kissimmee, US
Mar 22, 2013 1:32 am EDT
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I ordered a pair of shoes, size 38, and they are too small. I would like to exchange them for a pair, size 39. My order number is 4173147. The order was placed on 3/01/13 and was delivered on 3/21/13. I still have 2 more pairs of shoes that have not been delivered yet that I may want to also return for a larger size. Please advise me as to what I need to do.

Jane Lukenbill
billnquill@aol.com

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Marta Morton
Lake Worth, US
Jan 17, 2013 10:42 pm EST
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Horrible experience, I order faux fur jacket, in size XL ( my size is 16 or 18), nobody mentioned in order Junior sizes ), I believe " size XL will be right for me.. This item is like size 8, ( no possible even put my arms in to the sleeves., Is noT possible to return back with contacting that company.No any e-mails is working to contact them, and no any phone # to find out.
Is terrible experience,
Sad customer " Thanks to Chinese business "

M. J. M.

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LightInTheBoxCares
CN
Nov 15, 2012 12:03 am EST
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Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. We will follow up with you via email about your request . Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.

Thank you,

LightInTheBox

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Kally Carm
Goldcoast, AU
Nov 14, 2012 11:04 pm EST

I agree I ordered a bolero from them and they won't even acknowledge I ever dealt with them I have sent an email lodged a ticket to return and also put a poor review on their website - the review was taken down, the ticket was deleted and I keep being told there is no ticket lodged will never deal with them again

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6:37 pm EDT
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Light In The Box no refund policy

no customer service, no refunds, bad products, fail to deliver in 3 -5 days like they say, 6- 8 days they say after ordered. everything is drop shipped from china, cheap quality products and absolutely no refunds. cheap chinese made garbage is what you get. i wish i had researched them more then i did. if you want wedding stuff, by it locally in america, i am tired of chinese made trash that is inferior. you talk to them and they say there is no quality issue. They do not care what your opinion is.

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sharlenebuchan
Greenock, GB
Feb 24, 2013 6:32 am EST
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i received my order from light in the box opened it to find it belongs to someone else i cant find any way of getting an RMA number to return item and get it replaced for correct order

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Tiffany Dressler
Port Saint Lucie, US
Feb 19, 2013 3:15 pm EST

Order Number [protected] - I need this canceled and refunded asap, I just placed it today and paid for expedited shipping, and it says it processed and estimated shipping is March 14th, 2013. That 23 days from today, and that's just estimated shipping, that still doesn't count the time it will take to actually get to me once it's shipped. I need this for a birthday present by Friday, that's why I did 2-3 day shipping and paid extra. If you can not get it to me by then, I want a refund asap. You do not have good reviews in the US about your services, and now I feel that I might have fallen victim to the poor service as everyone else has. :( I have already submitted a ticket and gotten no response.

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LightInTheBoxCares
CN
Oct 18, 2012 12:15 am EDT
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Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

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5:14 am EDT
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Light In The Box returns/refund

I purchased a dress for my daughters wedding from Lightinthebox.com. Once I received the dress and tried it on the sleeves were WAY to small. I contacted them the very next day to start the return process. First they told me the dresses were tailor made and I would not be able to return it. Thankfully, arm measuraments were not listed on thier website so they agreed to have me send it back. After spending $45 to send it back to China I receive an email telling me they inspected the dress and it appeared to have been worn and could only refund me 50%. They said they found hair fibers on the dress. ARE YOU KIDDING ME! The only time the dress was on my body was when I tried it on. There is no way I could have worn it because it would not even go over my arms and I started the return process the day after I signed for delivery. I have asked to speak to a supervisor so I will update everyone with how it goes. Companies like this make you scared to buy anything online.

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CeceliaK
Cape Girardeau, US
Jun 04, 2013 11:33 am EDT

I too am having the same problem with a dress that I ordered from Light in the Box! I ordered a dress size 8, which should have fit according to their measurements. I knew better then to order from this web site, because of the complaints that I have read about. However I really liked the dress! The return policy is aweful! I had to take pictures of myself in the dress and prove that it didn't fit! I finally got the ok to return it, so I paid $50 in US postage to receive my $200 refund. Now they are telling me that they only received the shawl, which was part of my order! and they only want to refund me $12. I shipped the dress, shawl and a jacket all in the same box! I fear I will never receive the refund, and I'm out both the money and the dress! A word to the wise, never order from Light in the Box! Unless you have money to throw away!

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5:26 am EDT
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Light In The Box lie about refund

I ordered a dress and took 3 weeks to get. When I got it the dress was totally misrepresented on their website. The color was no where near the color they had in their website! I contacted customer service and they told me to return it so I did. Brand new, tags attached and never even tried on! They get it back three weeks later and of course I had to contact them to see if they received it back. At first they lie and say the dress came back with tags removed and dress was worn and had scuffs and hair all over it. And can't refund me. This was a total lie! I called them on it because I was smart and had pictures of the dress when I packaged it and sent back. Now they say they will refund me. I have been waiting 6 weeks now and keep getting excuses about my refund. They keep dancing around it and never refunding me. This I rediculous and a rip off. I sent the dress back brand new with tags and they still have my money and the dress leaving me totally scammed. They lie when they say they will refund you because they never refund you. This company is nothing but a scamming lying rip off that sells misrepresented junk!

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Update by Behtah1220
Sep 25, 2012 4:33 am EDT

I have an open ticket about getting my refund back and all customer service does is lie to me and I never get my refund. You have the returned dress and my money! You ripped me off! My trouble ticket had been open for 6 weeks! Still waiting for my refund and getting lies everyday about it. This company is a total scam!

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anainus
San Francisco, US
Mar 13, 2013 4:58 am EDT

i understand that you're pissed, because i have been scammed by these people too.
I ordered several electronics and gadgets over two years ago from this Company for my boy and they NEVER sent it! I had asked them to put the money back into my account they never did- I said, either way, send me my order or refund my money. During this time I had been busy with my investments that it required me to travel every three months so I never checked if it was put in and they never did, they just 'forgotten'. This time I have a bit more free time and I asked them to put the money back and they are offering me a coupon. I dont want a coupon, I want my money back and that's a problem.
This company is a scam- if you are an American be careful! I will make time to write the Better Business Beureau abut this and file a complaint once and for all. If you are an American and knows a way to stop this company from scamming into our country please let me know, because that is what I am going to try to do, stop this company from doing what they do. One thing I did that's right was to keep all their emails to prove their scam. Be careful buying online people!

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6:57 am EDT
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1. Store uses a fake McAfee security seal 2. Site owners use shills to put good comments on Sitejabber 3. Total lack of company and contact details Most likely a fraud site from China.

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6:44 am EDT
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Light In The Box first of all this company is from chin

First of all this company is from China.
If you are ordering from the UK- look out you will be hit with some high tax/customs fees.Fees will run you about: $20-$47.00 per order.I think you are OK if you live in the US.
Let me also warn you about RETURNS-you will be charged for shipping BOTH ways and a restocking fee(& u will never be able to recoup that money).
So make sure you buy something you know for a fact you are not going to return.Even if the product you ordered was delivered broke or the wrong item was sent to you, will still be out the shipping both ways.
In the past i have ordered bathroom faucets from Lightinthebox with no problem but i read many unhappy reviews that have ordered dresses.
In the future if i do order from China- i like to stick with a company that protects the buyer like AliExpreess.The seller does not get paid unless you are satisfied with your purchase.
i hope all this info helps.

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7:43 am EDT
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Light In The Box light in box scam

I ordered a dress from that site 6 weeks before my brother wedding and they said it need 3-5 days shipping after 1 weekI was told customs in my country might need 10-12 days, so after 2 weeks was told they are gonna investigate...after 3 weeks no follow up from them I sent them their law of Overdue Orders
[[[[If an item cannot be shipped by the time originally stated, Customer Service will offer you the option of keeping or canceling your order. Customers whose item(s) are overdue by no more than 10 days can choose to cancel the item(s) and get a full refund, or keep the item(s) and get a 30% reimbursement upon delivery. Customers whose item(s) are overdue by more than 10 days have the option of canceling for a full refund, or keeping the item(s) at no cost except shipping fees.]]]]
they told me they can arrange a 50% refund or full refund if I refused to sign for the package, I sent them again their law, and told them the address is a work address and anyone in company can sign for it so this is not applicable, and complained to supervisor...
do you know what she said she want to refund me only shipping cost if I decide to keep the dress... can you believe that going from 50% refund offer to just ...shipping cost refund, and their law says full refund... I fell for that trap. and she said the plane was reduced due to Middle east situation I am not living in the middle east! and that means the package is still there and not shipped at all... so its not true what they said that it has been shipped 5 weeks ago.

I have read in numerous reviews online, after my situation unfortunately. Now I have no dress, no refund, and a wedding to go to next week... poor me of course. I will file a claim with my credit card company
Please save yourself from future headaches and money loss and do not buy from this site!
and as one review had posted once they have your money they will play you around to the max with no refund, and I now believe him... :( :(

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9:29 am EDT
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Light In The Box I ordered a custom size dress, which came three inches too small, and white shoes, which upon arrival were pink

Absolutely horrible. I ordered a custom size dress, which came three inches too small, and white shoes, which upon arrival were pink. I understand I had to eat the cost of the dress, but they refused return on the shoes, saying the order was correct. Hmmm. Packing slip reads WHITE. Shoes are pink. I sent a photo to them of the pink shoes... Maybe they can't differentiate colors? They offered me a coupon for future use at half the price I paid for the shoes. All items will be donated to a local thrift shop.

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7:32 am EDT
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Light In The Box I received a shipped out confirm with tracking # - wrong tracking number

I ordered a wall painting and payment is processed. I received a shipped out confirm with tracking # - wrong tracking number. I tried logging on and now my account doesn't exist. I requested for new password - no response, yet I receive ad emails...all the time! Can anyone advise on how to get results - I really love the painting, but how long will it take to get it? does anyone know contact for this company?

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Ajay247
Sydney, AU
Jun 29, 2015 10:46 pm EDT

I agree I paid for a projector from them and it said the same thing, it was shipped out but the tracking number couldn't be tracked. I did some research on the company that was suppose to have sent the parcel over and discovered they were fake.

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Ajg
US
Dec 09, 2011 2:10 pm EST

They will not refund for any reason, they are impossible to contact after you order. They take your money and your screwed!

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Sugarsean
QA
Jul 26, 2011 3:42 pm EDT
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Hi, I ordered a product from lightinthebox.com and pay it through western union last July 17, They say that it will take 2 days before they will process my order but until now my order status still pending they don't even inform me if they already receive my payment.

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Atinele
US
Jun 08, 2011 8:18 pm EDT

STAY AWAY! No customer service phone numbers, will not accept returns, delivery times are erroneous. COMPANY LOCATED IN CHINA !

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Fame123
Calgary, CA
Mar 27, 2015 2:16 pm EDT

I ordered to items using super saver shipping and i didnt recieve any of them, if i cant track it how can i get my order !?
I will never order from lightinthebox again and i will tell my friends about this

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skchandak
IN
Jan 11, 2015 11:18 am EST

How do i track My Shpiment which are shipped from your end through Sweden Post as a Super Saver shipping method against my order No.[protected]. But no one tracking option is there only showing the Tracking Number : RE974466205SE . how do i track online, so give me tracking website name .
Your www.lightinthebox.com showing the Tracking No.RE974466205SE, i am tried to track this shipment on sweden post website but not able to track and no any tracking information on website.
I want to check wheather it is ship out or not. Plse provide me link or website name for tracking the item, how do i believe it. I have already paid the amount.
Tracking no. not found in sweden post website which is mentioned on your website.

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ayaniilucki
Tampa, US
Jul 28, 2013 12:18 am EDT

I believe it to be foolish of any company to take customers money and then not give them the ability to track the item that they have paid their money for i wish i would have known this sooner i surely would have refrained from purchasing anything from you all (light in the box)...i do hope my package shows up...i really don't have the energy for legal quarrels...

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1:53 pm EDT
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Light In The Box company doesn't stand behind their products

I purchased 5 vessel sinks with waterfall faucets. After 3 months of use, one of the faucet handles or joystick broke. I tried contacting the company to purchase or get a replacement part. All I get is a run-around. No customer service and they don't disclose on the site that you can't get replacement parts. I spent over $3, 000 on these 5 sinks and faucets and I cringe at the thought of them breaking. The quality of the product is not good and I anticipate the other breaking soon too. I made a terrible mistake purchasing these sinks and faucets from LightIntheBox. Please don't let them do this to others!

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Update by MariainCapeCoral
Aug 20, 2012 1:14 pm EDT

Ticket ID: 1946750
Order Number: [protected] View order details
Order Date: November 02, 2011

Here's my ticket number and Order Number. I am still waiting for a refund since your company doesn't have replacement parts for their faucets. Had I known this, I would never have purchased anything from Lightinthebox.

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7:42 pm EDT
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Light In The Box defective product that they will not fix or let me return!

I ordered 2 Dropads for my 2 daughter, after 2 months one of them won't charge anymore so I contacted lightinthebox and they did send me a new charger, Problem is it still doesn't freaking charge! Now the other one also will not charge, so it is obviously that these are defective! I have 2 very upset kids about this and for the $$ I spent, I can't believe they don't have a 1 year warranty! I do not have a lot of money so I can't get my daughters anything new so I want everyone to know NEVER use this company! You'd be better off just throwing the money on the garbage it is less a headache and you won't have upset kids!

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MELVI
Palm Coast, US
Jun 04, 2014 9:31 pm EDT

I was told to return a defected DVR and given a web site for label download, and it doesn't work or can be found, have anyone found the return label to send this garbage back please post

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Carbonell
FR
Aug 30, 2013 7:57 am EDT

Hello, I received my order yesterday and unfortunately I received an item a bad condition, not saying just like in the photo on your site, plus I pay fees aduane, so I want to repay me, I would like know how I can send you the wig, thank you contact me please at my email address: kenia.petit @ yahoo.fr. Cordially Mlle Carbonell

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jamshid vahidi
North Vancouver, CA
Jan 08, 2013 2:43 am EST
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I wonder WHY WHY you don't repli my 6 email...I DON'T RECIVED MY PAECEL YOU MAILED ME BY DHL!? I AM VERY VERY ANGRY FRO YOUR COMPANY AND DHL...the parcel was for christmas ! and still JAN 8th I have not my order...more than 20 days that parcel are at vancouver tracking no is [protected] this sad story made me sick jamshid vahidi

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6:48 am EDT
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Light In The Box destroyed my package

I bought and e-pad with light in the box. after a week I still had nothing received. I checked with them as nothing happened. they said to wait 40 days as deliveries could take long? I then asked for T&T and checked with UPS. UPS apparently stopped by my house just when i was not there. i could see from T&T the package was 60KM from my house waiting at an airport. I then asked to LITB to redeliver. Nothing happened. I asked again. Nothing happened. After another 10 days the package went to Neuss I could see. I asked why it was sent to Neuss in Germany. they replied finally the package was destroyed! so i asekd my money back. the commented they would not do this because i should have stayed home when UPS came by, ie it was my fault. AAARGHH!

I have now asked my CC company to get my money back.

Light in the box (www.lightinthebox.com) is a really ### company and unreliable.

another thing was i got afterward a invoice from UPS. I should pay EUR 30, - (half on the total) import duty for something i never received.

unbelievable. LITB is the most ### internet company in the world

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Update by Light in the box only trouble
Jun 17, 2012 11:06 pm EDT

The only thing you have to do is to return my money, you thieves!

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3:11 pm EDT
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Light In The Box item suck

i bought the ouku horizon cell phone from this website, i am not satisfied at all with it and wanna return it, they offered 7 days to return but when u contact them no one answers ... finally when its day 6 the offered me to keep it with 20$ coupon(i spent 130 dollars) and when i refused they said they gonna refund me only 83 dollars and i pay for shipping and handling charges to send it back to china
i hate this website and i dont want anyone to buy from them >> its a fraud

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HAROL LOBO
ES
Oct 23, 2014 10:27 am EDT
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I ordered a very big order from light in the box and the order got cancelled by mistake. I sent several messages immediately to continue with the processing of my package but they cancelled my order without confirming again. They did not refund and neither am i going to get my package which is worth $200. I am very angry at the way light in the box untions, without any email id or phone number to contact on. After sending about messages i get one reply of order being cancelled.

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LaurenS.
Nashville, US
Nov 01, 2014 12:21 pm EDT

I want to return some items that are completely wrong but I can't even get to a login portal! It redirects me to an "internet explorer problem". The clothes are not made the way they appear on the site and 2 of my items wouldn't even fit a doll, let alone a normal sized human being!

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Andy2014
NO
Nov 17, 2014 3:12 am EST

This happened to me too. No service at all, it is impossible to come in contact with the company. I ordered Large, 3 items. And as others have mentioned, the sizes are ridiculous. This is a scam. A company that should be sued.

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7:46 pm EDT
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Light In The Box incorrect curtain sizes

I am currently trying to get something happening with incorrect curtains 3 incorrect out of 5. So far they are saying they will give me a 50% refund on 2. What about the third. No mention how they will refund. Very vague. I think I too have been ripped off t. I spent $800 and have two curtains, very expensive. I still have items in my cart that I wish to order but I think it would be wise not to. Any idea/suggestions for me. They tell you to order according to your track size, what do you do when they are too big/damaged.
I hope this issue will be sorted eventually otherwise I'm well and truly out of pocket

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Update by Chiko67
Jun 14, 2012 4:28 am EDT

Hi
thanks for the reply i wasn't aware you had.
My order was [protected] i ended up going to pay pal I have to send the order back for a full refund which will cost me yet
again. As it is I was quoted $450 to mend 3 but the pink sheer is damaged and too wide and the pulled threads are not fixable, so that curtain will be thrown out.
Now I will have to pay all over again to get the correct sizes. But will they be correct or will the same thing happen at more cost. I have other things I want to order but unsure and worried.

I have just accepted a 60% refund but believe that to be rather ungenerous, especially considering i ordered a custom size paid extra and it is wrong.
What i can't understand is I put the correct order in Paid good money and now have 2 curtains to big and 1 damaged and unusable. Basically I paid good money for a whole lot of grief.
Do I reorder to possibly be disappointed again, basically I'll be paying 140% for the curtains by the time I reorder. Not to mention the cost of freight again.
I'm very unhappy.
Sonya

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Light In The Box tablet return

in February of 2012, about 2 months ago i purchased a tablet from lightinthebox.com and had no problems with it the first month but after the charger tip broke off i had to pay $40 for a charger at my local store. With in that first week of recharging the battery will not stayed charged and the screen says charging but the battery level went down while plugged up to the charger. The internal battery is messed up and probably was when I got the product. I have been trying to reach someone from the sight by email to return the product for either another working tablet or my money back. Since I can not get any response or customer service satisfactory, I will not recommend or either buy from this site again. email; [protected]@yahoo.com

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LightInTheBoxCares
CN
May 07, 2012 12:13 pm EDT
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Dear Ashley,

Thank you for shopping with us and telling us about your experience. Let me follow up with you via email about your order. In the meantime, please send me the order number to feedback@lightinthebox.com so I will be able to open a Customer Service ticket for you and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center and our customer service team will help you there.

Thank you,
Susan/LightInTheBox

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7:44 pm EDT
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Light In The Box beware of dealings with this company

I placed an order with LightInTheBox.com for a cocktail dress after reading fairly reasonable reviews on their own website, unfortunately I felt confident after one of their 'live chats' which was mistake. There is no other way to contact the company or seek information nor redress. The dress is not yet due for delivery but I have already lost confidence, a) after trying to contact them and b) reading the quite complaints here.
My conclusion is that this is not a very professional set up, they are borderline fraudulent and very dodgy. With hindsight, I would not deal with them.
I have managed to find an address but no phone number of email:
No. 56 Dong Si Huan Zhong Lu, Ocean International Center A Bld [protected]
Chao Yang District
City: Beijing
Country: China
Postal code:100025

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Update by Juno
May 01, 2012 2:46 am EDT

Lightinthebox is a fraudulent business, their available contact details are these:
Their Paypal email for payments is: CS@lightingbox.com
Skype [protected] (USA?)
No. 56 Dong Si Huan Zhong Lu, Ocean International Center A Bld [protected]
Chao Yang District
City: Beijing
Country: China
Postal code:100025

Ultimately once can pursue the matter by resorting to having their website shut down, as I am finding out, there is more than sufficient evidence of business malpractice.

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Willem Bont
NL
May 04, 2012 6:34 pm EDT

I also has a fraudulent experience with this company.
After placing my order, a iPhone accessorizes kit, I was able to follow the order after logging in on their website and they let me see that the item was shipped. But it never arrived.
Suddenly a week later I couldn't logging in anymore. The site stated that my mail address was unknown and if you can't log in you are also not able to complaint because there is no other way to contact them.

This is a fraudulent site and I warning against them!

Willem Bont

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Light In The Box wedding cakes boxes

I order wedding cakes boxes I do had 1 in yellow I did ask for ivory see may record I do not going to pay for return item I would like the one with the right color I did ask for and pay for

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Update by LEDYS ROWE
Apr 27, 2012 8:46 pm EDT

I WAIT FOR A N ANSWER

Update by LEDYS ROWE
Apr 27, 2012 8:29 pm EDT

II WOULD LIKE ANSWER IF YOU GOING TO SEND THE BOXES SOON AS POSIBLE

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Light In The Box don't ever deal with this company if you actually want to get what you paid for

I spent $240 on shoes- ordering 6 pairs in the one size. They arrived promptly about 2 weeks later- beautifully made but all in different sizes. Of the 6 only two were actually close to size. When I contacted the customer service they asked me to photograph the shoes with my feet in them (that was a sight let me tell you) so I did- 4 pairs of shoes with my heels hanging over the edge of the shoe.

After waiting almost a business day to get a return from the email I sent (in immediate response to theirs) they admitted error and gave me 4 options. I chose the option of compensation (half the amount of the shoes I purchased) and renegotiated the price - stll out of pocket. They then tried to reword it so I would not receive a refund, rather a store credit or coupon -which will never include postage. I have refused this version of the option and am still waiting on a reply which. after reading all the blogs here, Im thinking will probably not happen.

I paid through credit card as they did not offer the option of paypal- my huge mistake and one I will never make again. NEVER deal with this company if you cant pay through paypal- in fact dont ever deal with this company if you actually want to get what you paid for.

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Light In The Box scam tactic to avoid refund for return

I ordered a dress from them and after good communication throughout the process and while waiting - it was late but they offered a partial refund for this as compensation - I was not happy with the dress as it was much bigger than expected. Instead of 33 1/2 inches around the bust this was around 35 inches, it was huge and could not be altered because of the built in bra, it also had fabric bulging inaesthetically instead of the draping on the original model and the strap on one shoulder was much wider at the base making it really unflattering. But worst of all, the underneath fabric was a shiny polyester-like material which looked cheap and tacky in flash photography which made it impossible for me to wear at my event. After numerous emails and persistence on my part, I returned the dress accordingly for a full refund.

The reply from Customer Sv was that they 'tested' it and measured it and it was fine so they cannot give me a full refund. As I had said in my previous emails, the dress size - which I have also tried on and measured several times and have photos to prove this - was not the only reason of my disappointment with the dress.

I could not have worn this dress even if it was the correct size because the underneath fabric was shiny in flash photography and looked like a Christmas light, reason which I have mentioned again and again. I would also like to point out that the photo on the website did not show the dress as having this cheap tacky shiny underfabric but it showed it in a soft delicate pastel, effect which is completely lost in flash photography - which there would have been plenty of at the event I needed it for.

I am profoundly disappointed with this tactic, I sent the dress specifically for a full refund, not for them to 'test' it and say whatever they want now that they have it and it's sort of my word against them. This was a lot of money for a dress that did not match the standard shown and modelled on your website, leaving aside the matter of the sizing.

I was so excited and pleased with the decision of ordering this dress and it has turned into a complete nightmare. I would not order from them again, really difficult to deal with and a waste of significant money.

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This review was chosen algorithmically as the most valued customer feedback.

I did not read the fine lines in the return policy...lesson learned. Be warned that if you order a pair of shoes or clothing item in your size, but it doesn't fit well or you aren't satisfied with the quality, they do not accept refunds. Here is their return policy from the website: Dresses or clothing that does not fit properly but fit the specification...

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About Light In The Box

Screenshot Light In The Box
Light In The Box is a reputable online retail platform that offers a wide range of products at competitive prices. With a global customer base and a vast selection of items, Light In The Box has established itself as a popular destination for online shoppers seeking affordable and diverse merchandise.
One of the key strengths of Light In The Box is its extensive product catalog. The website features an impressive array of categories, including apparel, electronics, home decor, accessories, and more. Customers can browse through thousands of items, finding everything from trendy clothing to innovative gadgets, all conveniently accessible in one place.
Customers have expressed satisfaction with the affordability of products available on Light In The Box. The platform is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers seeking great deals without compromising on quality.
Light In The Box has also been praised for its international shipping capabilities. With warehouses strategically located around the world, the company is able to deliver products to customers worldwide efficiently. This global reach enables shoppers from different countries to access a diverse range of products, expanding their choices beyond local retailers.
Furthermore, the website's user-friendly interface and intuitive navigation have received positive feedback from customers. The search and filtering options allow users to easily find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
However, it's important to note that there have been some occasional complaints from customers regarding order fulfillment and customer service. Instances of delayed deliveries and difficulties in resolving issues have been reported. While these instances may be isolated, it's crucial for customers to be aware of potential challenges and manage their expectations accordingly.
In summary, Light In The Box is a reputable online retail platform that offers a wide range of affordable products. With its extensive catalog, competitive prices, and global shipping capabilities, the website has garnered positive reviews from customers worldwide. While occasional issues with order fulfillment and customer service have been reported, the overall shopping experience on Light In The Box has been commendable for its affordability, variety, and user-friendly interface.
How to file a complaint about Light In The Box?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.

Frequently asked questions (FAQ) about Light In The Box customer service
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Is Light in the Box a legitimate website?

Yes, Light in the Box is a legitimate website.

Is Light in the Box a safe website to purchase from?

Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.

Are the products on Light in the Box authentic?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Does Light in the Box offer refunds or returns?

Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.

How long does it take for Light in the Box to deliver?

Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.

Is Light in the Box a Chinese website?

Yes, Light in the Box is a Chinese website.

Is Light in the Box a scam?

No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.

Does Light in the Box have a physical store?

No, Light in the Box is an online retailer and does not have a physical store.

Is it safe to enter personal information on Light in the Box's website?

Yes, Light in the Box uses secure methods to protect personal information entered on their website.

Does Light in the Box have customer service?

Yes, Light in the Box has customer service available to assist with any questions or concerns.

Is Light in the Box's customer service reliable?

Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.

Can I trust reviews on Light in the Box's website?

Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.

Is Light in the Box a wholesale website?

Light in the Box offers both wholesale and retail options.

Does Light in the Box offer free shipping?

Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.

Is it safe to use a credit card on Light in the Box's website?

Yes, Light in the Box uses secure payment methods to protect credit card information.

Does Light in the Box sell counterfeit products?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Is Light in the Box's website user-friendly?

Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.

Does Light in the Box have a loyalty program?

Light in the Box does not have a loyalty program at this time.

Can I track my Light in the Box order?

Yes, Light in the Box provides tracking information for orders.

Is Light in the Box's pricing competitive?

Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.

Overview of Light In The Box complaint handling

Light In The Box reviews first appeared on Complaints Board on Oct 17, 2008. The latest review Three dresses was posted on Nov 1, 2024. The latest complaint Trying to return a order on the App was resolved on Aug 06, 2024. Light In The Box has an average consumer rating of 2 stars from 882 reviews. Light In The Box has resolved 276 complaints.
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  1. Light In The Box Contacts

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    Nov 02, 2024
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Light In The Box is ranked 48 among 1606 companies in the Online Shopping category

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