Light In The Box’s earns a 2.2-star rating from 884 reviews, showing that the majority of online shoppers are somewhat dissatisfied with their purchases.
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slow payment confirmation and worried for my orders
I ordered online to lightinthebox.com though I read a lot of complaints I still pursue to try to buy to this site. I ordered nail arts. I paid April 24, 2013 after I fill up the information of my payment and to the email address that one of the representative given ([protected]@lightinthebox.com). I got a response on that same day (April 24, Wednesday) that...
defective, poor quality
I did a trial run of this site by ordering fashion jewellery and hair accessories. I am very disappointed and will never order from this site again. I received my order in 4 weeks. If you have a wedding or special event, this might cause you problems.
"Please be kindly advised that Airmail basically takes 10 - 20 working days which is equal to 14-28 ordinary days to arrive. So your order was not delayed. We appreciate your kindly understanding in advance"
The fashion jewellery itself was very poor in quality. It does not match the pictures provided on the site. The colours are totally off. One of the items, I ordered was a peacock feather necklace. The feather part was broken, the paint was missing, and it was dented. Poor, poor workmanship. The other necklace had beads missing from it. I would never buy these pieces if I saw them in real life. If you live in Canada, there a lot of other shops and sites that provide better quality items for cheap...stick with them.
I am worried about my credit card information after reading the other reviews :-(
I got what I paid for...
I did a trial run of this site by ordering fashion jewellery and hair accessories. I am very disappointed and will never order from this site again. I received my order in 4 weeks. If you have a wedding or special event, this might cause you problems.
"Please be kindly advised that Airmail basically takes 10 - 20 working days which is equal to 14-28 ordinary days to arrive. So your order was not delayed. We appreciate your kindly understanding in advance"
The fashion jewellery itself was very poor in quality. It does not match the pictures provided on the site. The colours are totally off. One of the items, I ordered was a peacock feather necklace. The feather part was broken, the paint was missing, and it was dented. Poor, poor workmanship. The other necklace had beads missing from it. I would never buy these pieces if I saw them in real life. If you live in Canada, there a lot of other shops and sites that provide better quality items for cheap...stick with them.
I am worried about my credit card information after reading the other reviews :-(
I got what I paid for...
The complaint has been investigated and resolved to the customer’s satisfaction.
unfinished product/ no refund
I ordered a wedding gown and the dress that arrived was either incorrect or very unfinished. It looked like the rough base of the dress pattern but without any of the ruching or tiers or finished hems. I opened a ticket with them them, received their complicated return instructions and sent the dress back following EVERY step. They instructed me to return the dress in the most "economical way" and I did...26 business days later, I am still back and forth with them and haven't received my refund. They claim they haven't received the dress and requested the "international tracking number" - there isn't one. The most economical way was China-small package delivery for $26.99 (which at the time they had not confirmed whether or not I would be reimbursed). If I wanted to add insurance and a tracking number (which only tracks as far as Canada Post is in possession of the package - not international) the shipping would have been along the lines of $75.
I am FRUSTRATED and out almost $350 with the dress, taxes, tariff and shipping both ways. I have a wedding soon - I need either a dress or my money!
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Customer,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. We will follow up with you via email about your request. Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.
Thank you,
LightInTheBox
online scam
Received a IP camera from lightinthebox, It had a strange red dot on it((warning bells))- after wasting money installing it, I realize The Nightvision doesnt work, and I send Light in box a email.They seemed to expect that Id keep the faulty product and seemed surprised that I would want to return their junk.Now I can see why, given all the complaints about missing monies, They will only respond once a day to email to ride out the clock on the return policy.A very dishonorable company that should NEVER be used.Very Disappointing to have lost $ 200 on this online scam.Happy to participate in any multiple civil action against this company If theres any International commerce lawyers in China wanting work Pro Bono.?Below is a photo of my nightvision, they claim to have no more IP cams Yet there still advertised .This company needs W.W .Internet exposure via youtube to ensure the appropriate legal attention is given to them.Do not send them any info or money-its a full SCAM
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello,
I have requested three orders as follows 1st order [protected], 2nd order [protected] and 3rd order [protected]. After payment confirmation later on it was cancelled from that moment onward i cant access my order webpage, costomer care and contact address. i make queries via facebook inbox still i couldnt access the page for complain and yet no refund, i am upset because more than a week now. please fix out these asap i want my money back. Thank u
Dear Customer,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Thank you,
LightInTheBox
poor quality, poor costomer support
Don't buy from them. Very poor quality.
I bought a head piece from them for my wedding. It looks pretty when I received it. But it turned into black when I checked it again 5 days before the wedding. I kept it nicely in a box.
I bought a garment bag, one side of it is see through, and very thin, can't protect your cloth at all.
I bought a head piece, supposed to be a headband, but it's not a band, I can't wear it. I asked questions to their customer support, they argued with me to death.
I ordered a custom made bridesmaid dress, it's poorly made, one ribbon has different width on both ends. Except about the fabric, nothing good about it.
I felt stupid ordering so many from them the first time. But I was busy preparing my wedding, just try to get things done. I will never order from them anymore, and I would like everybody to know about their poor quality. It does not worth it to sacrifice quality for cost.
Dear Customer,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Thank you,
LightInTheBox
they canceled and have not refunded me yet!
On march 7th, 2013 I placed an order totaling $248.86, they took the money out of my account asap.. and then very soon sent a "ticket" saying this.. and I didn't know it was sent on the same day order was placed!
Ticket id: 3019723 view order details
Order date: march 07, 2013
March 07, 2013 11:53 pmfrom: customer service
Subject: verify payment information
Additional information:
"dear customer,
We need your help in verifying you're the owner of the card used to place your order with lightinthebox.com.
Please reply to this ticket, or email [protected]@lightinthebox.com, with the following:
-a photo* of the credit card used to place this order
-a copy of the cardholder's id, such as a passport or driver's license
*the photo must clearly show the cardholder's name and the last four digits of the card number. to protect the security of your personal financial information, you may want to cover up all other information on the card. for reference, please see these example photos.
Http://image.lightinthebox.com/images/wholesale/200902/card11234351734.jpg
Http://image.lightinthebox.com/images/wholesale/200902/card21234351826.jpg
Please reply within 10 days. we cannot continue processing your payment without this information. after 10 days, we will regretfully cancel and refund your order in full.
This information is needed for payment verification purposes only. it will be kept strictly confidential and will not be stored after the payment is verified. we understand you may be uncomfortable sharing this information, and if so, are ready to assist you with a cancellation and full refund.
Payment verifications help protect all cardholders and merchants from the threat of increasing international fraud. lightinthebox.com strives to guarantee the security of all our transactions, and we thank you for your support and prompt assistance in service of that goal.
So as you can see they said, after 10 days if they didn't hear back I would receive full refund asap! humm well I didn't get that message until the 18th of march! so my refund should have been on its way back to my account already!
After hearing back from you, we look forward to immediately continuing with your order to prevent any further delay or inconvenience to you.
Thank you for shopping with lightinthebox.com, and please feel free to contact us with any further questions.
Sincerely,
Lightinthebox.com
"
I did reply back on that date as follows... this is my reply!
March 18, 2013 03:46 pmfrom: leslie
I do not feel comfortable in sending a copy of my card and photo id. so go ahead and credit my full refund back to my account.
Thanks,
Their reply soon followed as this..
March 18, 2013 07:57 pmfrom: customer service
"dear customer,
We have canceled your order and will refund to you asap. thank you."
Https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=3019723
Again they said they canceled and I would be fully refunded asap! I have sense sent emails not tickets! because that option if contact was closed! there is no phone number to contact them available! so out of being desperate I went to open chat yesterday march 25th, and the live chat guy was very nice and said he would send my information to the right department and I would hear back in 24 hrs.. still waiting for response and still waiting for my refund!
Yes, u can't give up! Stay on top of them.. I was persistent and did what I could do from my end and it paid off.. I finally received my full refund as promised.. Wish u the best.. Good luck!
I finally received my full refund from light in the box..
How did u get in live chat with them?
bONITO dÍA. eN ESTA nAVIDAD ME HACE MUCHISISIMA ILUSIÓN comprobar que la empresa con la he comprado varias prendas, me las haga llegar en la forma en que hacen su promoción. Estoy en espera de sus gratas noticias. Por favor, DESDE HACE UN MES ESTOY EN ESPERA DE SUS NOTICIAS. marybarron22004@yahoo.com.mx
ik ben ali elmar heb een smart phone bestelt een nog niet aan gekomen
mijn ib5240911 best num1402151006674702
We have ordered a glass sink was broken upon delivery. We have notified the customer service several times, but after two weeks still not received a reply. You promise service within 24 hours, what happens?
Dear Customer,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. We will follow up with you via email about your request. Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.
Thank you,
LightInTheBox
no support, defective product, no refund
Never buy from lightinthebox.com! Buyer beware! There is no support at all, if product is defective, such as my case with an android cubot mobile phone you will not have any answer from them, you write several times to "customer support" and no answers and no refunds even for a defective product
This company is a big scam, they say you to contact their customer support but they never answer!
are you kidding on us James from Light in the box? Wrote several times to your "Customer Support" and no answer at all! What kind of service does your company offer? Buyer beware! NO warranty, NO support, defective products and of course NO refund! You will loose your money if anything goes wrong with Light In the Box!
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Customer,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Thank you,
LightInTheBox
incorrect goods
after finding light in the box online and finding their prices quite cheap i decided to
order myselve 3pairs of ladies boot in a size 39, i checked light in the boxes
measurements f or these and after double checking ordered a size 39.
after waiting 3 weeks for my order to arrive, when it finally did arrive from dhl i found myselve with a import vat bill for £21.84, which i had to pay to the dhl courier before they would give me my boots.when i opened my order from light in the box i relised that the 3pairs of boots were all a size 36 and nowehere near the size 39 that i had ordered.
after sending light in the box numerous emails and pictures regarding my incorrect boots
they offered me a REFUND OF JUST £36.00 ...EVEN THO I HAD SPENT
OVER £140 ON THEIR INCORRECT GOODS.SO IF YOU WANT TO LOSE YOUR MONEY...GET INCORRECT GOODS...AWFUL CUSTOMER SERVICES...SHOP AT LIGHT IN THE BOX AND LET THEM SCAM YOU...AVOID LIGHT IN THE BOX AT ALL COST
.
I got three items, completely wrong size. It has the label L (large). One jacket, two shirts. They are not Large at all. They are the size of a 7 year old at most. And it is impossible to get in touch with the company. On top of this after paying for the clothes, i recieved a new bill a month later for shipping.
Dear Customer,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Thank you,
LightInTheBox
Replied
cam
I ordered several electronics and gadgets over two years ago from this Company for my boy and they NEVER sent it! I had asked them to put the money back into my account they never did- I said, either way, send me my order or refund my money. During this time I had been busy with my investments that it required me to travel every three months so I never checked if it was put in and they never did, they just 'forgotten'. This time I have a bit more free time and I asked them to put the money back and they are offering me a coupon. I dont want a coupon, I want my money back and that's a problem.
This company is a scam- if you are an American be careful! I will make time to write the Better Business Beureau abut this and file a complaint once and for all. If you are an American and knows a way to stop this company from scamming into our country please let me know, because that is what I am going to try to do, stop this company from doing what they do. One thing I did that's right was to keep all their emails to prove their scam. Be careful buying online people!
I agree with you- I'm from San Francisco and I travel back and forth to Europe for my investments and I too was scammed by this company . I asked repeatedly to send me my order and to at least give me my money back and they never did, two years later I am offered a freakin COUPON! without any compensation- I tried ordering again and hoping this time they will make it easier and just send me my new order but it was another waste of my time.
I am researching a way to stop this people from scamming into my country and shut down their business once and for all.
The complaint has been investigated and resolved to the customer’s satisfaction.
LightInTheBox.com would first like to take the time to apologize for the unpleasant experiences that you have had while shopping with us. Thank you for taking the time to post your feedback and comments, as we truly appreciate any opportunity to improve.
As there was no order number included in the complaint, would it be possible for you to provide more details? Please email contact@lightinthebox.com with your order number and contact information and we will begin the process of looking into your complaint.
Again, we are very sorry about the device not functioning as expected, and sincerely hope that we can fix this problem for you in some way.
Kind Regards,
Grace
LightInTheBox.com
THEFTS! Light in the box should be shut down - I am a artist I paint abstracts, these people have STOLEN hundreds of my images of my paintings off my website and placed those images on theirs up on display and are selling FAKE paintings that look like mine. Do not buy these so called oil paintings most of the pictures of art you see on their site are stolen images from other artist this is a CRIME / copyright all the way across the board! I wouldn't be surprised if they are using toxic poisonous paint to make them. I believe they take a stolen image blow it up as a print as big as they can and slap some paint on the areas of the print trying to make it alike as the original i am sure it looks like crap !
NEVER BUY FROM LIGHT IN THE BOX ! CRIMINAL
Aside from how long it takes to receive my order which I was not pleased with (dresses) the quality and fitting, I received a bill from DHL for customs duty. It was a mistake that I made not realizing that this is an out of the US website. It is extremely difficult to get hold of this business. What a waste of time and money spent on this website. I DO NOT RECOMMEND THIS WEBSITE.
I have just began to get into selling online but haven't bought any items as of yet. After inquiring about quotes, my mailbox has been flooded with mail from every Chinese wholesaler company there is. Thing is, I only contacted one. Now if that don't send up a red flag. So I google reviews of them all. Seems like all of the Chinese wholesale are scammers from the reviews I've read about them. I doubt if I'll proceed with my online venture, at least not with any Chinese wholesaler or any wholesaler outside of the U.S. My suggestion to all U.S. citizens is to boycott everyone of the foreign wholesalers. Yep., cut them all off completely. The way I see it is they can make a lot of money dealing with U.S. customers fairly and honestly. That apparently isn't an option for them. Cutting them off completely would definitely put them in the position of making "NO" profit from the U.S. Perhaps then they will all realize they are screwing up a good thing.
Light In the Box is using Dance America Inc Copyright images. They are not authorized to do so. Dance America items are manufactured in the USA. I have been unable to contact anyone at Light in the Box - no phone, no email, no chat available to assist me. Dance America will be contacting a lawyer in regards to this. Please do not purchase any items using Dance America Inc images! This merchandise will not arrive as pictured and the images are stolen! www.dance-america.com
I dont know for sure if it is a scam just yet. I placed my order a little over a week ago and everytime I check my order, it says "processing". I must admit, the customer service is terrible. All I ask is, "When will my order shipped?" Now that I am seeing these reviews, I think I may contact PayPal ASAP and just get my money back. I will definitely be contacting my credit card and just avoid doing business with them ever again!
I knew I had a bad feeling about them. Hmmm Thanks to all for the clarification.
ive purchased an item for Christmas present it sad guaranteed processing time less than 24 hours. its a tattoo kit for a Christmas present I paid for it on the 6th of dec and they are saying it won't be shipped till dec 24... I don't know how a clock works were there from but 24 hours is only one day... the it says 3 to 5 days shipping I guess that means 3 to 5 months... they refuse to give me a number to call them back at I guess that is normal poor business .. I now read nothing but complaints about them.. id like to thank light in the box for probably ruining a sons Christmas that he has waited all your for this tattoo equipment... I will NEVER buy or recommend anyone to you EVER..
Want to throw your money away real fast and get frustrated at the same time? Order something from Lightinthebox (dot com)! They are a Chinese company that lures internet shoppers with fantastic deals. I had to gamble with them because I couldn't find a video door phone anywhere at a decent price. My first hesitation was having to use my PayPal account. Stupid me. But for $140 (compared to $500 elsewhere), I bit the bullet. They put emphasis on pre-sales promises, so you feel good until you commit your money.
Product that arrived didn't even have a U.S. compatible plug. It took weeks of delayed email back and forth to clear that one little mistake they made. It took more weeks for them to ship an adapter. It took still more weeks of slow, delayed, annoyingly bottom priority email that they hardly read or understand to get a tracking number for the adapter. Sorry but they got your money already. You get the slowest parcel post mail without tracking. In the meantime, they repeatedly send you the refund form to fill out because that's they first reaction. Or maybe they're so used to it. But you won't get your $40 shipping cost refunded. And you have to pay your own $40 shipping to send the item back. And they won't refund until they get back their crappy item.
Lo and behold, the rinky *** power adapter arrives. It's the cheapest plastic thingy ever. And still, the device does not work. It compares to a pop-up toy that comes out of a gumball machine. So yes I have to consider shipping it back at my cost because there's no warranty.
I'm a loser. I gambled, and I lost.
Horrible experience!
I purchased my item on December 4th to use them as a dropshipper (as they advertise). It is now December 19th and the item STILL has not been shipped and MY customer is irate, when I inquired they insisted on me providing them with a scanned copy of my credit card despite the fact that I paid via Paypal! I explain this to them, and AGAIN they respond insisting on a scanned copy of my credit card or they will not ship my item. I will not be scammed of my credit card info! I have put in a Paypal claim and will not stop until I get my money back. I do not believe half of these reviews, and 100% believe these are employees writing them, just go look around the internet - and notice how they are patrolling all the review sites. Whenever someone writes a bad review new 'Fabulous' ones appear within hours to up their ratings. Proceed with caution!" Stop doing damage control by responding to our complaints on review sites! We've already put in our tickets and THAT was your chance to make it right! Not when we publicly out you!
Dear Customer,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Thank you,
LightInTheBox
no response from customer service
I ordered a wedding dress from light in the box, When I submitted my info I didn't notice that I put in the wrong email info. Afterwards when I realized what happened I tried to go back in to cancel the order but I could sign in to the website with the email info I gave them. So I signed in using my correct info and of course, the order was not in that account. So I had to re-order my dress because I was worried that it didn't go through the first time. Sure enough it did and they charged me for two dresses when I only need one. There is no way to get in touch with anyone there to cancel the one order in time to get a full refund on it. I wrote a review hoping someone would contact me but no one has. I also wrote to customer service. They really need to have someone available over the phone to look after these matters. I am not happy about this mix up and will be very upset if I cant return one of the dresses for a full refund... Oh and on top of all that, they charged two different prices for the exact same dress within a half hour between the orders... Not happy.
The complaint has been investigated and resolved to the customer’s satisfaction.
it's a total SCAM!
I ordered several electronics and gadgets over two years ago from this Company for my boy and they NEVER sent it! I had asked them to put the money back into my account they never did- I said, either way, send me my order or refund my money. During this time I had been busy with my investments that it required me to travel every three months so I never checked if it was put in and they never did, they just 'forgotten'. This time I have a bit more free time and I asked them to put the money back and they are offering me a coupon. I dont want a coupon, I want my money back and that's a problem.
This company is a scam- if you are an American be careful! I will make time to write the Better Business Beureau abut this and file a complaint once and for all. If you are an American and knows a way to stop this company from scamming into our country please let me know, because that is what I am going to try to do, stop this company from doing what they do. One thing I did that's right was to keep all their emails to prove their scam. Be careful buying online people!
Dear Customer,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Thank you,
LightInTheBox
missing product no refund
They have lost my painting worth over £70 gbp ($100 usd), commited to refund me £40 and this just sounds superb!
Unfortunately they just promising, misleading me, they lost my painting and asking to close paypal case with out refunding my money. They excusing that nobody from accounts can refund to my paypal due to chinese new year but they are answering to my case on paypal!
I am very disappointer and frustrated for being mislead and delayed each of their responses is 24h due to excuses of timezone, they responding promising but not delivering what they promise!
Now I have wasted about half-an hour every day for 2-weeks talking to them online, no success.
If you do not want to be disappointed with this seller — => do not buy from them!
Dear Customer,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Thank you,
LightInTheBox
stay far away from this company
I made a purchase last week, I paid via PayPal, suddenly next day I received an email from: [protected]@system.lightinthebox.com telling me I had a message on my account on Lightinthebox.com, the message said they needed a picture of mi credit card and id card to ensure that I was the owner of my credit card, to this I replied that I did not understood why did they needed this information if I had paid thru PayPal?, even more now that I think about it how did you knew I used a credit card? It could have been a checking account ... to this they respond with a new message this time in French, I do not speak French so I had to translate it via Google and even though I’m sure the translation is not perfect what I got from it was that mi PayPal account could not be verified. So I talked to PayPal, they asked me NOT TO SHARE ANY INFORMATION ABOUT MY CREDITCAR AS IT COUD BE SOME KIND OF FRAUD. I tried reaching them thru their mail, their chat and their stupid 24 hour service tiocket sistem, non of theme worked, the lady at the chat didnt know what she was talking about and then she just let me there and went away, their mail they just didnt respond and of course the 24 hour sistem hasn´t return my message. On paypal i see the money went thru, so why dont they just send my items? why do they need a picture of my credit card? does anyone else finds this a little suspicious?
Dear Customer,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Thank you,
LightInTheBox
shoes were broken after one time
I bought 3 pairs of shoes (I looked to the size grid, but only one of the 3 pair of shoes where correct, when I try them on), I also ordered a few dresses and a blouse, I was thinking that I was a clown, bad quality blouse and I paid $ 25, so it was expensive. I also ordered two dresses one M (Looked in Grid a bit to big, but I know the clothingsizes of china, order always a size bigger, so normally I wear a 34/xs), the Medium was way so small, couldn't get one leg in it :(. My first and last order was very expensive, I had 86 euro import duties (I thought it was a joke, but they didn't miss, I called to the import duty service). The import plus my clothes costed me 146 euro, and I had nothing, the shoes were broken after one time (I wore them to go to the cinema). I would say for the price I paid that you better should order from sites like modcloth.com or amazon.com, at least you can send the clothes back whitout any problem.
The costumer service was also very bad, I told them that the shoes where to big, they gave me the adress, I went to the postoffice and they told me the shippingcost would be 50 euro, I mean that was too mutch, so I send the an email to tell them that the cost for sending my shoes (and dress) back would be to expensive. So they said that they where sorry, that's it.
I was also disapointed because of the fact that they say that all the clothes are really cheap, but the shoes are very expensive, (most of them are made of plastic, so €50, 00 is too much, for that price I can buy real leather ones ;) )
Dear Customer,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Thank you,
LightInTheBox
I will never buy from them again
Purchased about 50 g4 leds in October 2012. In less than 4 months about half have leds that no longer light. 7 day return policy. POOR QUALITY PRODUCTS! I will never buy from them again.
MinIn The Box is a Chinese online company that scams unsaspecting custmers internationally. If you want to keep your money then stay away from (Minin Te Box) or (Light In The Box) . They both are same companies.They don't realy solve a roblem but only write automated answers for show off only. They are Scammers.
I bought a samsumg cover for my phone. They sent me the wrong cover and when i e-mail the company they dont reply. They have Lousy products and poor quality on service.
DO NOT BUY ANYTHING FROM THIS ### COMPANY.
MinIn The Box is a Chinese online company that scams unsaspecting custmers internationally. If you want to keep your money then staf away from or . They both are same companies.
Tried to order some
electronics from this company. They required photo copy of my visa card and copy of passport. Never heard about such procedures before. Suspect fraud, cancelled order.
MinIn The Box is an International online SCAM Company. All the good coments are shills, dont belive them.
I ordered some watches (3) from them that never arived. And the Corespondence to them is all automated that is never ends and is fruitles. If yo don't want to be scamed by them, Then give them a miss and keep your money safe.
I cancelled order. company will not give full refund.
On Jan. 9, 2013, I placed an order. After a week, I had heard nothing from the company. When it became clear to me that the item would not arrive in time for the event for which I needed it, I cancelled the order online. The order had not been shipped at the time I cancelled it.
Nonetheless, Light in the Box shipped the order later, on Jan. 17, and now refuses to refund my money, which came to over $220.00 US.
The order will not be accepted if/when it reaches this address. $20 is not what I was charged. I was charged over $220. I want a full refund.
I ordered some stuffs from this side it's been more then month, still I didn't get my package that's sucks..I'm not gonna order again.dont know how to contact them
Dear Customer,
Thank you for shopping with us and telling us about your experience. We will follow up with you about your request. Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.
Thank you,
LightInTheBox
teal money
I ordered a Car DVD Player withe GPS Navi & Blue toothe. After I got it installed I found theat it was defective. Now I had to start trying to deal withe theis company by email. They eventually replaced thee unit withe anotheer. GUESS What! It was defective to. I offered to pay a little extra to upgrade to a better unit (my stupid). They took my money and I shipped thee defective unit back. That is thee last time I have had any contact withe theem. It seems theat thee 45 day Buyer Protection Program on Ebay ran out and on thee 46the day theey keep my money and bothe units witheout sending me thee upgrade. Pay Pal finally got thee upgrade money back but theey refused to refund thee original purchase price. These people are criminal.
These are thee names theey are doing business under on eBay. There are probably more and will change theese soon.
LITB
electronic pool
light_ buying
super seller4399
Bargain Car DVD Outlet
hi5wholesale
light_buying_here
WHO_IS_EONON
ONE_WORLD_ONE_PRICE
BEST-SERVICE_4_USA
Bestserviceforusa
Light in thee Box
items of clothing
I purchased 3 items of clothing, a dress which had a label saying it was a size 10 but actually was two sizes bigger and the quality of the workmanship was inferior. . . I was charged much for for it than was actually stated at purchase and i bought a blouse which i was charged more for than it was on the web page and that was far too small. Then i bought a leather jacket that looked moe like pvc, which had shoddy buttons on and was far too small. I am usually a size 10 and all three products varied in size enormously. . . It was as though they were sending me there cast offs and judging from other people's experiences it seems its no use trying to return them because they do not have a good returns policy. It seems to me that the firm is so big and sell so many products they don't really care about customer satisfaction. They are a total rip off and enough to put anyone off buying from china and on line!
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Customer,
Thank you for shopping with us and telling us about your experience. We will follow up with you about your request. In the meantime, we will open a Customer Service ticket for you and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Thank you,
LightInTheBox
lightinthebox is a scam company in china
Lightinthebox is a scam company in China. You pay up front for them to make "custom fit" clothes. It takes weeks for them to carefully sew (HA, ha) these clothes. This buys the company time to charge your credit card before you can stop payment...because this is exactly what you will do when you get these poorly made clothes. The fabric is really lousy. They refuse to refund any of the purchase price. My daughter lost $200. Lighinthebox also pays for people to give them good reviews. Beware-this company does not have real street address or phone number.
Dear Customer,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Thank you,
LightInTheBox
horrible!!!
I ordered my boyfriend Tattoo Machines from Light In The Box for Christmas. I found 2 really nice Tattoo Guns from this website and I placed my order extra early to be sure that I would receive it in time for Christmas. I paid for 3-5 day shipping and for insurance. When it got to be right before Christmas and I saw that my order was still pending and not even shipped yet I hit the cancel button which was another mistake cause they never refunded my money and sent me the order anyway. I received these items Today! (which is January 3rd) It took over a month to ship! When I saw the package I decided to keep it and give him a late Christmas present until I opened the box. When I opened the box the first machine I opened looked nothing like the picture. It was horrible quality and I would be embarassed to give this as a gift to ANYONE! The second machine I opened wasnt even the one that I ordered! There is no customer service number and I tried numerous times to chat with a live representitive but they just disconnect on me. DO NOT BUY FROM THIS COMPANY THEY ARE A SCAM. THEY ARE HORRIBLE AND YOU WILL THINK THAT YOU ARE GETTING A GOOD DEAL BUT IT ISNT WORTH IT. YOU WILL BE DISAPPOINTED THAT YOUR ITEM WILL LOOK NOTHING LIKE THE ONE YOU SEE IN THE PICTURE, IT WILL TAKE FOREVER TO SHIP, AND IT WONT EVEN BE THE ITEM YOU OREDERED! I WISH I WOULD HAVE READ THIS FIRST AND THEN i WOULDNT BE HAVING THIS PROBLEM NOW. i CONTACTED MY BANK AND THEY ARE DOING AN INVESTIGATION AND I WILL BE CONTACTING THE BBB.
The complaint has been investigated and resolved to the customer’s satisfaction.
Light In the Box is using Dance America Inc Copyright images. They are not authorized to do so. Dance America items are manufactured in the USA. I have been unable to contact anyone at Light in the Box - no phone, no email, no chat available to assist me. Dance America will be contacting a lawyer in regards to this. Please do not purchase any items using Dance America Inc images! This merchandise will not arrive as pictured and the images are stolen! www.dance-america.com
LIGHT IN THE BOX is a SCAM!
I ordered several electronics and gadgets over two years ago from this Company for my boy and they NEVER sent it! I had asked them to put the money back into my account they never did- I said, either way, send me my order or refund my money. During this time I had been busy with my investments that it required me to travel every three months so I never checked if it was put in and they never did, they just 'forgotten'. This time I have a bit more free time and I asked them to put the money back and they are offering me a coupon. I dont want a coupon, I want my money back and that's a problem.
This company is a scam- if you are an American be careful! I will make time to write the Better Business Beureau abut this and file a complaint once and for all. If you are an American and knows a way to stop this company from scamming into our country please let me know, because that is what I am going to try to do, stop this company from doing what they do. One thing I did that's right was to keep all their emails to prove their scam. Be careful buying online people!
I bought a dress that was too tight and when I wanted to return it they would only give me 50% of the cost! How greedy can you be!
Dear Customer,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Thank you,
LightInTheBox
Replied
no trackingnumber received
I've ordered 3 bridesmaids dresses. Order number [protected]
Normally they send you an email with trackingnumber (Fedex) .
I never received that mail.
I realy want to track my order, because i'm getting married and i need those bridesmaids dresses.
Thank you,
Stéphanie
The complaint has been investigated and resolved to the customer's satisfaction.
This is Luisa from LightInTheBox.com. We are very concerned to read your complaint and on behalf of LightInTheBox.com we would like to apologize for the unpleasant experience while shopping with us.
As we are taking necessary step toward improving our products and services, could you please tell me if we have fixed your problem? If the issue hasn’t been resolved, I encourage you to write me at Contact@lightinthebox.com, and please include your Order #, name & contact information so that I could begin the process of looking into your case.
Again, we are very sorry for the inconvenience.
Thank you for your understanding.
Sincerely,
Luisa
LightInTheBox
bought and recieved a mobile phone from them, since having the phone i have not been able to use it as neither of the batteries will charge, i dont know wether its a fault in the charger itself or the battries, i have tried through the website to contact them about this problem but i keep getting refered to different places and to be honest ive had enough now, this phone was a gift to someone special, and now its useless!
please help me
thankyou
gregg cobley
DearCustomer,
Thank you for shopping with us and telling us about your experience. You can login to your account to check the tracking code of your order. If you have any questions or requests, you can open a Customer Service ticketand you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Thank you,
LightInTheBox
Light In The Box Reviews 0
If you represent Light In The Box, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Light In The Box
One of the key strengths of Light In The Box is its extensive product catalog. The website features an impressive array of categories, including apparel, electronics, home decor, accessories, and more. Customers can browse through thousands of items, finding everything from trendy clothing to innovative gadgets, all conveniently accessible in one place.
Customers have expressed satisfaction with the affordability of products available on Light In The Box. The platform is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers seeking great deals without compromising on quality.
Light In The Box has also been praised for its international shipping capabilities. With warehouses strategically located around the world, the company is able to deliver products to customers worldwide efficiently. This global reach enables shoppers from different countries to access a diverse range of products, expanding their choices beyond local retailers.
Furthermore, the website's user-friendly interface and intuitive navigation have received positive feedback from customers. The search and filtering options allow users to easily find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
However, it's important to note that there have been some occasional complaints from customers regarding order fulfillment and customer service. Instances of delayed deliveries and difficulties in resolving issues have been reported. While these instances may be isolated, it's crucial for customers to be aware of potential challenges and manage their expectations accordingly.
In summary, Light In The Box is a reputable online retail platform that offers a wide range of affordable products. With its extensive catalog, competitive prices, and global shipping capabilities, the website has garnered positive reviews from customers worldwide. While occasional issues with order fulfillment and customer service have been reported, the overall shopping experience on Light In The Box has been commendable for its affordability, variety, and user-friendly interface.
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.
7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.
Yes, Light in the Box is a legitimate website.
Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.
Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.
Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.
Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.
Yes, Light in the Box is a Chinese website.
No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.
No, Light in the Box is an online retailer and does not have a physical store.
Yes, Light in the Box uses secure methods to protect personal information entered on their website.
Yes, Light in the Box has customer service available to assist with any questions or concerns.
Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.
Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.
Light in the Box offers both wholesale and retail options.
Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.
Yes, Light in the Box uses secure payment methods to protect credit card information.
Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.
Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.
Light in the Box does not have a loyalty program at this time.
Yes, Light in the Box provides tracking information for orders.
Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.
Overview of Light In The Box complaint handling
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Light In The Box Contacts
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Light In The Box emailsjack@lightinthebox.com96%Confidence score: 96%ipip@lightinthebox.com95%Confidence score: 95%it_security@lightinthebox.com94%Confidence score: 94%Supportlitbcs@lightinthebox.com
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Light In The Box addressBeijing, China
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Light In The Box social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 14, 2024
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Dear Customer,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Thank you,
LightInTheBox