Light In The Box
Reviews and Complaints

I ordered a wedding gown and the dress that arrived was either incorrect or very unfinished. It looked like the rough base of the dress pattern but without any of the ruching or tiers or finished hems. I opened a ticket with them them, received their complicated return instructions and sent the dress back following EVERY step. They instructed me to return the dress in the most "economical way" and I did...26 business days later, I am still back and forth with them and haven't received my refund. They claim they haven't received the dress and requested the "international tracking number" - there isn't one. The most economical way was China-small package delivery for $26.99 (which at the time they had not confirmed whether or not I would be reimbursed). If I wanted to add insurance and a tracking number (which only tracks as far as Canada Post is in possession of the package - not international) the shipping would have been along the lines of $75.

I am FRUSTRATED and out almost $350 with the dress, taxes, tariff and shipping both ways. I have a wedding soon - I need either a dress or my money!

Received a IP camera from lightinthebox, It had a strange red dot on it((warning bells))- after wasting money installing it, I realize The Nightvision doesnt work, and I send Light in box a email.They seemed to expect that Id keep the faulty product and seemed surprised that I would want to return their junk.Now I can see why, given all the complaints about missing monies, They will only respond once a day to email to ride out the clock on the return policy.A very dishonorable company that should NEVER be used.Very Disappointing to have lost $ 200 on this online scam.Happy to participate in any multiple civil action against this company If theres any International commerce lawyers in China wanting work Pro Bono.?Below is a photo of my nightvision, they claim to have no more IP cams Yet there still advertised .This company needs W.W .Internet exposure via youtube to ensure the appropriate legal attention is given to them.Do not send them any info or money-its a full SCAM

Don't buy from them. Very poor quality.
I bought a head piece from them for my wedding. It looks pretty when I received it. But it turned into black when I checked it again 5 days before the wedding. I kept it nicely in a box.
I bought a garment bag, one side of it is see through, and very thin, can't protect your cloth at all.
I bought a head piece, supposed to be a headband, but it's not a band, I can't wear it. I asked questions to their customer support, they argued with me to death.
I ordered a custom made bridesmaid dress, it's poorly made, one ribbon has different width on both ends. Except about the fabric, nothing good about it.

I felt stupid ordering so many from them the first time. But I was busy preparing my wedding, just try to get things done. I will never order from them anymore, and I would like everybody to know about their poor quality. It does not worth it to sacrifice quality for cost.

On march 7th, 2013 I placed an order totaling $248.86, they took the money out of my account asap.. and then very soon sent a "ticket" saying this.. and I didn't know it was sent on the same day order was placed!

Ticket id: 3019723 view order details
Order date: march 07, 2013
March 07, 2013 11:53 pmfrom: customer service
Subject: verify payment information
Additional information:
"dear customer,
We need your help in verifying you're the owner of the card used to place your order with lightinthebox.com.
Please reply to this ticket, or email [protected]@lightinthebox.com, with the following:
-a photo* of the credit card used to place this order
-a copy of the cardholder's id, such as a passport or driver's license
*the photo must clearly show the cardholder's name and the last four digits of the card number. to protect the security of your personal financial information, you may want to cover up all other information on the card. for reference, please see these example photos.
Http://image.lightinthebox.com/images/wholesale/200902/card11234351734.jpg
Http://image.lightinthebox.com/images/wholesale/200902/card21234351826.jpg
Please reply within 10 days. we cannot continue processing your payment without this information. after 10 days, we will regretfully cancel and refund your order in full.
This information is needed for payment verification purposes only. it will be kept strictly confidential and will not be stored after the payment is verified. we understand you may be uncomfortable sharing this information, and if so, are ready to assist you with a cancellation and full refund.
Payment verifications help protect all cardholders and merchants from the threat of increasing international fraud. lightinthebox.com strives to guarantee the security of all our transactions, and we thank you for your support and prompt assistance in service of that goal.
So as you can see they said, after 10 days if they didn't hear back I would receive full refund asap! humm well I didn't get that message until the 18th of march! so my refund should have been on its way back to my account already!
After hearing back from you, we look forward to immediately continuing with your order to prevent any further delay or inconvenience to you.
Thank you for shopping with lightinthebox.com, and please feel free to contact us with any further questions.
Sincerely,
Lightinthebox.com
"
I did reply back on that date as follows... this is my reply!

March 18, 2013 03:46 pmfrom: leslie
I do not feel comfortable in sending a copy of my card and photo id. so go ahead and credit my full refund back to my account.
Thanks,
Their reply soon followed as this..
March 18, 2013 07:57 pmfrom: customer service
"dear customer,

We have canceled your order and will refund to you asap. thank you."
Https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=3019723

Again they said they canceled and I would be fully refunded asap! I have sense sent emails not tickets! because that option if contact was closed! there is no phone number to contact them available! so out of being desperate I went to open chat yesterday march 25th, and the live chat guy was very nice and said he would send my information to the right department and I would hear back in 24 hrs.. still waiting for response and still waiting for my refund!

Never buy from lightinthebox.com! Buyer beware! There is no support at all, if product is defective, such as my case with an android cubot mobile phone you will not have any answer from them, you write several times to "customer support" and no answers and no refunds even for a defective product
This company is a big scam, they say you to contact their customer support but they never answer!

after finding light in the box online and finding their prices quite cheap i decided to
order myselve 3pairs of ladies boot in a size 39, i checked light in the boxes
measurements f or these and after double checking ordered a size 39.
after waiting 3 weeks for my order to arrive, when it finally did arrive from dhl i found myselve with a import vat bill for £21.84, which i had to pay to the dhl courier before they would give me my boots.when i opened my order from light in the box i relised that the 3pairs of boots were all a size 36 and nowehere near the size 39 that i had ordered.
after sending light in the box numerous emails and pictures regarding my incorrect boots
they offered me a REFUND OF JUST £36.00 ...EVEN THO I HAD SPENT
OVER £140 ON THEIR INCORRECT GOODS.SO IF YOU WANT TO LOSE YOUR MONEY...GET INCORRECT GOODS...AWFUL CUSTOMER SERVICES...SHOP AT LIGHT IN THE BOX AND LET THEM SCAM YOU...AVOID LIGHT IN THE BOX AT ALL COST

.

I ordered several electronics and gadgets over two years ago from this Company for my boy and they NEVER sent it! I had asked them to put the money back into my account they never did- I said, either way, send me my order or refund my money. During this time I had been busy with my investments that it required me to travel every three months so I never checked if it was put in and they never did, they just 'forgotten'. This time I have a bit more free time and I asked them to put the money back and they are offering me a coupon. I dont want a coupon, I want my money back and that's a problem.
This company is a scam- if you are an American be careful! I will make time to write the Better Business Beureau abut this and file a complaint once and for all. If you are an American and knows a way to stop this company from scamming into our country please let me know, because that is what I am going to try to do, stop this company from doing what they do. One thing I did that's right was to keep all their emails to prove their scam. Be careful buying online people!

I ordered a wedding dress from light in the box, When I submitted my info I didn't notice that I put in the wrong email info. Afterwards when I realized what happened I tried to go back in to cancel the order but I could sign in to the website with the email info I gave them. So I signed in using my correct info and of course, the order was not in that account. So I had to re-order my dress because I was worried that it didn't go through the first time. Sure enough it did and they charged me for two dresses when I only need one. There is no way to get in touch with anyone there to cancel the one order in time to get a full refund on it. I wrote a review hoping someone would contact me but no one has. I also wrote to customer service. They really need to have someone available over the phone to look after these matters. I am not happy about this mix up and will be very upset if I cant return one of the dresses for a full refund... Oh and on top of all that, they charged two different prices for the exact same dress within a half hour between the orders... Not happy.

They have lost my painting worth over £70 gbp ($100 usd), commited to refund me £40 and this just sounds superb!
Unfortunately they just promising, misleading me, they lost my painting and asking to close paypal case with out refunding my money. They excusing that nobody from accounts can refund to my paypal due to chinese new year but they are answering to my case on paypal!

I am very disappointer and frustrated for being mislead and delayed each of their responses is 24h due to excuses of timezone, they responding promising but not delivering what they promise!

Now I have wasted about half-an hour every day for 2-weeks talking to them online, no success.

If you do not want to be disappointed with this seller — => do not buy from them!

I made a purchase last week, I paid via PayPal, suddenly next day I received an email from: [protected]@system.lightinthebox.com telling me I had a message on my account on Lightinthebox.com, the message said they needed a picture of mi credit card and id card to ensure that I was the owner of my credit card, to this I replied that I did not understood why did they needed this information if I had paid thru PayPal?, even more now that I think about it how did you knew I used a credit card? It could have been a checking account ... to this they respond with a new message this time in French, I do not speak French so I had to translate it via Google and even though I’m sure the translation is not perfect what I got from it was that mi PayPal account could not be verified. So I talked to PayPal, they asked me NOT TO SHARE ANY INFORMATION ABOUT MY CREDITCAR AS IT COUD BE SOME KIND OF FRAUD. I tried reaching them thru their mail, their chat and their stupid 24 hour service tiocket sistem, non of theme worked, the lady at the chat didnt know what she was talking about and then she just let me there and went away, their mail they just didnt respond and of course the 24 hour sistem hasn´t return my message. On paypal i see the money went thru, so why dont they just send my items? why do they need a picture of my credit card? does anyone else finds this a little suspicious?

I bought 3 pairs of shoes (I looked to the size grid, but only one of the 3 pair of shoes where correct, when I try them on), I also ordered a few dresses and a blouse, I was thinking that I was a clown, bad quality blouse and I paid $ 25, so it was expensive. I also ordered two dresses one M (Looked in Grid a bit to big, but I know the clothingsizes of china, order always a size bigger, so normally I wear a 34/xs), the Medium was way so small, couldn't get one leg in it :(. My first and last order was very expensive, I had 86 euro import duties (I thought it was a joke, but they didn't miss, I called to the import duty service). The import plus my clothes costed me 146 euro, and I had nothing, the shoes were broken after one time (I wore them to go to the cinema). I would say for the price I paid that you better should order from sites like modcloth.com or amazon.com, at least you can send the clothes back whitout any problem.

The costumer service was also very bad, I told them that the shoes where to big, they gave me the adress, I went to the postoffice and they told me the shippingcost would be 50 euro, I mean that was too mutch, so I send the an email to tell them that the cost for sending my shoes (and dress) back would be to expensive. So they said that they where sorry, that's it.

I was also disapointed because of the fact that they say that all the clothes are really cheap, but the shoes are very expensive, (most of them are made of plastic, so €50, 00 is too much, for that price I can buy real leather ones ;) )

Purchased about 50 g4 leds in October 2012. In less than 4 months about half have leds that no longer light. 7 day return policy. POOR QUALITY PRODUCTS! I will never buy from them again.

On Jan. 9, 2013, I placed an order. After a week, I had heard nothing from the company. When it became clear to me that the item would not arrive in time for the event for which I needed it, I cancelled the order online. The order had not been shipped at the time I cancelled it.

Nonetheless, Light in the Box shipped the order later, on Jan. 17, and now refuses to refund my money, which came to over $220.00 US.

The order will not be accepted if/when it reaches this address. $20 is not what I was charged. I was charged over $220. I want a full refund.

I ordered a Car DVD Player withe GPS Navi & Blue toothe. After I got it installed I found theat it was defective. Now I had to start trying to deal withe theis company by email. They eventually replaced thee unit withe anotheer. GUESS What! It was defective to. I offered to pay a little extra to upgrade to a better unit (my stupid). They took my money and I shipped thee defective unit back. That is thee last time I have had any contact withe theem. It seems theat thee 45 day Buyer Protection Program on Ebay ran out and on thee 46the day theey keep my money and bothe units witheout sending me thee upgrade. Pay Pal finally got thee upgrade money back but theey refused to refund thee original purchase price. These people are criminal.
These are thee names theey are doing business under on eBay. There are probably more and will change theese soon.
LITB
electronic pool
light_ buying
super seller4399
Bargain Car DVD Outlet
hi5wholesale
light_buying_here
WHO_IS_EONON
ONE_WORLD_ONE_PRICE
BEST-SERVICE_4_USA
Bestserviceforusa
Light in thee Box

I purchased 3 items of clothing, a dress which had a label saying it was a size 10 but actually was two sizes bigger and the quality of the workmanship was inferior. . . I was charged much for for it than was actually stated at purchase and i bought a blouse which i was charged more for than it was on the web page and that was far too small. Then i bought a leather jacket that looked moe like pvc, which had shoddy buttons on and was far too small. I am usually a size 10 and all three products varied in size enormously. . . It was as though they were sending me there cast offs and judging from other people's experiences it seems its no use trying to return them because they do not have a good returns policy. It seems to me that the firm is so big and sell so many products they don't really care about customer satisfaction. They are a total rip off and enough to put anyone off buying from china and on line!

Lightinthebox is a scam company in China. You pay up front for them to make "custom fit" clothes. It takes weeks for them to carefully sew (HA, ha) these clothes. This buys the company time to charge your credit card before you can stop payment...because this is exactly what you will do when you get these poorly made clothes. The fabric is really lousy. They refuse to refund any of the purchase price. My daughter lost $200. Lighinthebox also pays for people to give them good reviews. Beware-this company does not have real street address or phone number.

I ordered my boyfriend Tattoo Machines from Light In The Box for Christmas. I found 2 really nice Tattoo Guns from this website and I placed my order extra early to be sure that I would receive it in time for Christmas. I paid for 3-5 day shipping and for insurance. When it got to be right before Christmas and I saw that my order was still pending and not even shipped yet I hit the cancel button which was another mistake cause they never refunded my money and sent me the order anyway. I received these items Today! (which is January 3rd) It took over a month to ship! When I saw the package I decided to keep it and give him a late Christmas present until I opened the box. When I opened the box the first machine I opened looked nothing like the picture. It was horrible quality and I would be embarassed to give this as a gift to ANYONE! The second machine I opened wasnt even the one that I ordered! There is no customer service number and I tried numerous times to chat with a live representitive but they just disconnect on me. DO NOT BUY FROM THIS COMPANY THEY ARE A SCAM. THEY ARE HORRIBLE AND YOU WILL THINK THAT YOU ARE GETTING A GOOD DEAL BUT IT ISNT WORTH IT. YOU WILL BE DISAPPOINTED THAT YOUR ITEM WILL LOOK NOTHING LIKE THE ONE YOU SEE IN THE PICTURE, IT WILL TAKE FOREVER TO SHIP, AND IT WONT EVEN BE THE ITEM YOU OREDERED! I WISH I WOULD HAVE READ THIS FIRST AND THEN i WOULDNT BE HAVING THIS PROBLEM NOW. i CONTACTED MY BANK AND THEY ARE DOING AN INVESTIGATION AND I WILL BE CONTACTING THE BBB.

I've ordered 3 bridesmaids dresses. Order number [protected]
Normally they send you an email with trackingnumber (Fedex) .
I never received that mail.
I realy want to track my order, because i'm getting married and i need those bridesmaids dresses.
Thank you,
Stéphanie

I ordered curtains on December 14th 2012 and the estimated shipping date was the 27th. I've checked the order and it still shows processing. As someone has already mentioned they have no true customer service. Just some weird ticket system. I am starting to feel like I've been ripped off. I truly hope that customer service gets on this order. Otherwise, I will fully share my thoughts. Here is my order # [protected].

I ordered a wig for 224.00 the expedited my payment but not my merchandise. I was worried it wouldn't get here on time so i emailed them to see if my stuff would be here and this is their response

Dear Customer

We are sorry we are unable to rush the order which is in normal processing phase as all the customers want to get the order as soon as possible especially in this peak season.

After checking, we find that your order is in processing phase and will be shipped out around 2013-01-11 on expedited. It usually takes 3-5 business days to arrive.

Please be informed that Total Delivery Time (Processing time + Shipping time) is not the shipping time alone. You may refer to this link for details about the Total Delivery Time for your order.
http://www.lightinthebox.com/knowledge-base/c1229/a3017.html

Total Delivery Time of mixed orders with items in different categories should be calculated using the longest estimated time as listed.

As it shows on the product page:
We will start manufacturing your custom-made wig once your order has been confirmed. It takes about 20 days processing time before your wig will be ready to ship. When you place a custom-wig order, we advise that you order other items separately; this way the items which take less time to process can arrive first. Thank you!

Once we mail out your package, we will send you a shipment notification which includes courier name and tracking number of your parcel for your reference. If the package doesn’t get dispatched in due course, please inform us as soon as possible. We are very delighted to help.

Please feel free to contact us if you have any further questions.

Sincerely,
Lily
LightInTheBox Customer Service

then i let them know that im not worried cuz if my stuff dont get here by the holiday then then can just consider themselves debit car thieves and do you know what those slanted eyed made in china freaks did? they cancelled my order themselves. it read:

Dear customer,

We are sorry for this situation and appreciate your feedback.

We have canceled your order #[protected] and will arrange a full refund for you immediately.

Here's some information about refund time for your reference:
* For registered user of PayPal, refunds normally require 3-4 business days to process and reach your account.
* For unregistered user of PayPal or customers paid by cards, it takes 3-4 business days for us to complete the request. After that time, please refer all inquiries to your card-issuing institution, as the time required to complete the refund may be affected by your institution’s policies and practices. Please check the refund in due course.

Thank you for shopping with us at LightInTheBox.com. Please feel free to contact us if you have any further questions, it is always a pleasure to help.

Sincerely
Lily
LightInTheBox Customer Serviceder and sent this

sorry people but if you are american dont order weddind dresses especially electronics or anything thta has to be made because we forget that the make stuff over there its not like over here where they have it in stock. i dont care how pretty something is or how cheap it is just dont.