LongHorn Steakhouse
Reviews and Complaints

Date of Incident :8/24/2018
Long Horn Winston Salem, NC #5168

We arrived for dinner around 4:30 p.m. We were waited on someone from the bar because waiters were short. It took forever for us to get our order taken. He brought drinks quickly but we waited probably 10 - 15 minutes before he returned to take our order.

We told him we had a coupon for a free appetizer. He looked at the coupon and said it had expired. We showed him the email where the coupon came in on and he said he would mention this to the manager. He came back, said the manager said the coupon was not valid, but would honor the coupon anyway. The coupon was free appetizer with one adult entree. Code LH70 Exp. 9/4/2018. The e-mail was from [protected]@e.longhornsteakhouse.com. We had signed up to receive these e-mails.

When we left the restaurant we realized we had been charged $7.99 for the Texas Tonion, the Appetizer which should have been free. The waiter told us the manager had said she would honor but they charged us anyway.

We were with friends and they were stunned as well.
Check #49667 Total $53.34!
Derek B was the waiter
The receipt was printed on a machine which needed a new ribbon so it is hard to read the rest of it.

We would like this money refunded to us! My husband did not realize we were charged until we left.

The music being played is always too loud and too much bass. When I ask if it could be adjusted I always receive a response that " we can't adjust it". It causes the people to start speaking loudly and then it becomes very uncomfortable during the meal. Another thing it seems to be like disco music is being played. At dinner time there should be easy listening music or something more conducive the the atmosphere. This is the third time that my wife and I have eaten there and the same thing still goes on. We will stop visiting the restaurant if it cannot be rectified.

Dear Sirs,

I would first like to say that I have Never written and complained to a corporate
company before now.
I called in a order for pick up on 8-13-18 at 6:27 pm.
I ordered a T-Bone medium well with Baked Potato and Salad.
I was working 2nd shift that night at my job, the reason for my calling order in.
My total was $26.76 with a 4 dollar tip.
When I returned to work to eat, the Steak was Burnt !
I called Longhorns and the lady that took my order was Very kind and offered
to replace the meal. I explained I was at work and could not leave again to come
and get another meal.
The lady put me on hold and got the Manager.
Please KNOW I am Not a complainer nor do I want something for nothing but
I also am a single female and cannot afford to throw away 30 dollars on an
uneatable meal.
I didn't clearly hear the Managers name but think it was Chad or Chase ?
He asked for my email address and said I would receive a gift card or something
to replace the meal.
I truly felt bad thinking that your restaurant may think I was one of those nasty
complainers so I emailed photo's of the Burnt T-Bone and a copy of my receipt to a customer service email address.
I have yet to get any response from Anyone from Longhorns, so before too much time passes I decided to email again.

Please See Photo's

Sincerely;

Elizabeth Smith

[protected]@gmail.com

Good evening my name is Nina Davis. I am writing you in regards to the customer service me and my family received on Saturday Aug. 11, 2018. My family from out of town came down to visit us and I offered to take them out to eat with my family so we decided to go to longhorns steakhouse because that is my family's favorite eating place! Well as we sat down to eat the waitress started off rude. We just kinda brushed it off but as we got our food the waitress had an attitude and continued to be very rude! I was so embarrassed because we had bragged so much about longhorn to our family. I tried to tell the manager in charged but they both acted like it was no big deal. I can't believe how awful they was and didn't even apologise at all I it was a uncomfortable situation on day day me and my family was suppose to having a nice evening outting and they ruined it! And not to mention the bill was over $150 dollars For us to eat. If I new we were going to be disrespected I would have went to mcdonalds! We are all so upset! If you can please contact me back on this matter I would be so greatful. My email is [protected]@yahoo.com Thanks in advance!

On Sunday August 12, 2018, I posted a review on YELP about the poor and unacceptable service my family and I received. I was hoping I would get a reply from management about my experience at their location, however, I still have not received any contact. This matter is still very much bothering me. I would hope that the corporate office of this establishment would at the very least, acknowledge my dissatisfaction.

The following is the YELP review I left the night of my visit.

SO disappointed and upset! Tonight 9/13/18, I brought my family to celebrate my son and daughter's birthday. I arrived at 8:09. I was told by the hostess she would clean off a booth and get us seated promptly. I told her that would be great. At 8:30 when my family arrived we were STILL WAITING. I think the hostess sensed that I was getting upset so she told me my server stepped out for just a second and we would be seated. After about 5 minutes we FINALLY get seated. Everything was fine until we ordered. We waited and waited then I noticed everyone around us getting their food but us. Some of who were seated well AFTER us. NOW, I'm getting angry! This was suppose to be a special night! The food comes and that was a mess too! They didn't bring out my side. I had to ask for mine. My son did NOT get his side. I had to ask TWICE but by then he was practically done with his meal. He ended up NOT eating it. I lost my appetite because of the poor service from beginning to end! Our bill was $117.38. I am so disappointed. There was absolutely no apologies for the wait, the poor service and forgetting of the food. By the way, when the sides did come, they tried to give it to another table. REALLY? This place wasn't even that busy! This is unacceptable! I refused to leave a tip, however, my son my have. I will say, if he did leave a tip it was because even AFTER this joke of a meal he believes the server did something. For the service we received, I would NOT have a left a nickle! If I EVER go to Longhorns again, I will take my family to another location!

First let me say that this is my favorite restaurant and my family choose her to eat for any celebration dinner that we may have, which is why i was shocked at the treatment my family and i received on yesterday, 8/14/18. We were seated in a booth, the waiter took our order(nice guy), service was great from him, but as we sat there, the manager went to the family seated in front of us, asked if everything was okay, if the food was okay, and introduced himself as the new manager, Alan Stirewalt. He then turned and walk right passed our booth. A second family of whom was white as well, like the other family, was seated next to us at a table and after they received their food he again walked over to them asked was everything okay and again walked right passed us, never even acknowledged us at all. So we paid our ticket which was over 80.00 dollars, and proceeded to leave. The other waiter's and waitress'es along with the manager were standing by the door as we left the restaurant, they all said thank you and have a nice night except the manager, really, i have never been treated like that, my family and i were very unhappy with how we were treated.and probably will rethink about eating there again!

Last night while dining at the Longhorn steakhouse with my friend. I witnessed a manager yell and belittle the server who was serving us . I asked my server Denise what the managers name was she said Megan. We had terrific service and a nice meal but that display probably will send us elsewhere next time. It made us feel very uncomfortable. Surely a more professional way was available for her to speak to this woman.
.

Called for takeout on Friday, August 3rd at around 20 after 5. Placed my order and was told 30 minutes. I ordered 2 Parmesan crusted chicken dinners with extra cheese, 1 with dry broccoli and the other with rice. I added an additional side of rice on the side. When I arrived, the bartender went through my order and I saw the extra cheese was placed on the side. I explained to her that I wanted it on the chicken and didn't want to have to take this home to now microwave my protein to melt the extra cheese. She was friendly and had no problem fixing the issue. However when I watched it be taken to the back the manager gave it to the line and they put the boxes in the microwave. I asked to speak to the manager and said to him I didn't want my food just placed in the microwave n reheated like that as I could have done that myself at home. I paid over $40 for the two meals and after having waited the time for my food, I was now waiting additional time for the mistake to be fixed which is fine, but not to have my food not be fresh now. When I told him I didn't want it microwaved he was like fine and went in the back I guess to fix it. I ended up waiting over an hour from the time I called for the order to be corrected and when I got home the broccoli was completely raw and inedible. When the bartender brought the food back out I asked to speak to the manager again as he never even came back out to assure everything was correct or even offer an apology for the mistake. I said to him I'm disappointed my food was going to be microwaved and sent back out like that was good enough, especially being that when I ordered I expected fresh food. He then tried to tell me that never happened and they were microwaving something else in my takeout boxes, but everything was wrapped separately as the broccoli and rice were in smaller Togo boxes. He walked away without offering as little as an apology, let alone anything else. It was such a disappointing meal and experience even once I got the food home because we waited all that time for it to be corrected just for the sides to be cold and undercooked. I was shocked by the fact he didn't seem to care either.

On Friday 7/27/18 @ 6pm I took two out of town family members and my husband and I to our local Longhorn steakhouse (2400 N Monroe Street Tallahassee, Florida 32303) The waitress we had was just unbelievably incompetant she never once brought us a drink refill (we had to ask another waitress) neither did she take away any dirty dishes, menus ect. We were in a smaller booth do it was really overwhelming trying to eat. When she finally brought our salads she forgot to leave off onions which we requested and one person's salad dressing. Snyder was so long bringing the salads that poor meal came shortly after. Then I noticed my steak was a sirloin and not the ribery I had requested. I was so frustrated at this point and didn't want to ruin the time with my family I just ate some of it. I did call a manager but he seemed to not have time for us because so many things were going wrong this night, our waitress had just dropped a whole tray of drinks on someone. I personally think she was stoned and my family agrees. I spent over $150.00 this night for lousy lousy food and worse service!

Hello on tonight me and my husband went to Longhorn Steakhouse in Madison, Ms. We had been seating for a while to be seated. It was 2 different set of people who came right on in and got seated before me and my husband. I asked the host what was going on and she stated the people called and reserved a table before hand. I found that very strange being that I placed a called earlier today to reserve a table and they told me they don't do that. We were highly upset with what had just happened so me and my husband left and took our business else where. We will never go back to Longhorn in Madison again because they have awful service.

I order every week and the last couple of times I had to wait past my scheduled time. On an average I spend $30+ dollars on 2 lunches a couple times a week. Yesterday my time was 1:20. I did not receive my steak which was medium rare until 1:33. That may not seem like much time difference but by the time I drover back to the office (this was take out) my steak was well done! Barely could cut it. I also did not get any plastic ware to which I selected on the online order. We had to search for plastic ware to eat our lunch. The couple of times before I would have to go and find wait staff to get someone to bring out my order and to ring me up. They are very polite but the service needs work. Last week I ordered for dinner which I do often and they did not even have bread cooked. I order the spinach parm with cheese because my daughter eats it on the bread. I will still go back but they really need some management.

My boyfriend and I frequent this establishment almost every Sunday. It is so dusty in here. Its so dusty that the horses and cowboys look white! I'm all for making the place look like it has a western theme, but cringe at the fact that the air ducts haven't been cleaned since this place opened. Now, we pay good money here, I feel that I shouldn't have to eat in a dust mite environment. Thanks for your concern in this matter and I look forward to hearing from you. See attached receipts and pictures.

on 7/28/18 at your Largo MD location my family from Cleveland Ohio decided they want to dine at your establishment upon our arrival we were informed by management that they could not accommodate us now we were a party of 18 but it was not crowded as a matter of fact there was 4 tables with 4 chairs at each table now because this is not an establishment that requires a reservation we did not think it was necessary to call a head further more we pass several places we could but they wanted this. We came all the way from Queens Chapel RD Hyattsville MD in horrific traffic due to the Beyonce & Jay Z concert. To be fair he did eventually say he could seat us but he would have to spread us out that was not an option we had kids and elderly people in our party so in closing I would add how terribly disappointed I was to have to go all the way back and eat right next to my home at Atlantic Seafood where they excepted us with open arms I am so certain if the Carters would have showed up with there potsie your establishment would have gladly seated them

Thank You

Veronica Morris

I ordered two take out dinners on July 25, 2018. My bill was $62.++. I gave the cashier my debit card, as she gave me the receipt to sign, I requested a second loaf of bread. I was charged an addition $1.12. If I had eaten in Longhorn I would have been able to get an extra 1 or 2 loaf upon request at no extra charge. I found the charge to be inappropriate.
Thank you for your time.

i was at your restaurant last week on july 18 my birthday there was 4 other people i had ordered steak well done it came to me medium i sent it back and 5 min later it came out again it was still medium i sent it back agaain only to have it back to me medium at this point i was disgusted so i canceled my order and walked out when my daughter advised me she didn't have enough to pay for their meal so i had to pay cash which came to about 58.75 i also had to pay at another restaurant just so i had something to eat i feel longhorn should send me some kind of gift card for all the aggravation and having to spend other money i am not asking for something for nothing i just want what i feel i am entitled to i was to mad when i walked out and didn't ask to speak to a mgr it really ruined my bday i will be expecting an answer on this issue as i really love longhorn steakhouse over your competition you will have to send a pesponse to [protected]@yahoo.Com as my home phone is not working please rectify this problem and show me that longhorn cares about their customers

Seating that should have been for me and my party who was there before this other party but they got the bigger table and the option she gave us wasn't exceptable and she said take or leave so we left seven big people @ two small tables me and my congregation will not come back I hate to play race but we strongly believe it was the time was about 2:30pm Sunday July 22, 2018. This manager was very rude and nasty

What i didn't appreciate is
that we were being questioned about our order.
The mushrooms are really good so we ordered two servings and the waitress said are you Sure you want mushrooms you ordered two porterhouse steaks meals

Are you kidding me i looked at my husband as we were being questioned.
We were made to feel as if we weren't able to afford the order and she made us feel like she thought we were going to run. I ordered the Longhorn and got something different upon complaining the Longhorn was received.
And to add insult to injury we waited at the bar No service, and the bartender turned out to be our waitress .We spent close to two hundred dollars.
Service was poor and waitress unattendative.

Today we went to have lunch at the Longhorn location in Homestead, Florida and there was a bug in the Caesar salad. The bug was alive and moving. Immediately we called the waitress and decided to leave. What should have been an enjoyable meal became a nightmare because it caused me to regurgitate. As a consumer, I trust that a restaurant will provide excellent service, a clean environment, and good tasting food. Today I got none of that. Please see attached picture.

I cant believe how poor the service and hospitality is at the tuscaloosa al location. I waited 25 min at the bar to place a order to go and I watched the bartender wait on two different couples that came after me . Nobody never offered me a menu or anything. I guess because I'm a African American I guess that I'm suppose to wait for everybody else to get their food or orders first I'm gonna make sure I put this situation so people can know what type of service they may receive based on skin tone. So unprofessional.

I went to celebrate yesterday, Sunday @ a beautiful staffed restaurant that I haven't gone to in over a year. Only reason was my father's health grew to the last stages of Alzheimer's disease. He died last September. I was finally able to go back for a new celebration.
The ONLY issue I had was the FOOD (photo included). The bread of course was still delicious but not as hot. The salad came out and instead of Caesar salad it was HUGE wedges of lettuce with too much cheese. Ugh. I barely ate it and yes I was starving. Time for my entree a rib-eye steak with baked potato very simple order. First I noticed it was SO MUCH juice on the steak I assumed it wasn't done. It was done but the juice ran off into my potato. The bake potato did not appeared to be fully cooked. I then took 3-4 small bites of my steak since the potato wasn't edible. What a nasty seasoned taste. It wasn't like the past thousands of times I've been there. The season changed and tasted like someone poured a pound of peppery substance that over powered the flavor.
I went home hungry and took my food home. I didn't complain because the actually service of Tre (Luther) and the fact we seen a FAVORITE server Johnny made our celebration worth not enjoying our food.
The service, the hostess and even the manager was excellent. Question did we go out to eat and leave hungry? BUy the way, I mentioned to daughter did she enjoy the her food and she also said her parmesan chicken didn't taste good either but the service was OUTSTANDING.