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After deciding to replace our kitchen counter we chose to purchase and install with Lowes, a solid surface Formica product.
The contractors came to install and despite the very tight fit of the counter in our small kitchen everything went well - at first glance. Upon further inspection we noticed they had cut the backsplash approximately.25" short, a noticeable error.
We decided that we would rather be reimbursed for the cost of the backsplash we paid for rather than have the contractors come back and reinstall (we believe further and perhaps worse damage could result from removal of the backsplash and we simply do not have anymore time to devote to waiting for contractors to show up to fix problems that should have been done right the first time.)
We called Lowes who then sent the contractor out to verify the complaint. We were told by Lowes that our only option was to replace the backsplash. They would not honor our request for money back.
Additionally, we had problems with the contractor lying to Lowes (and, of course, the manager at Lowes believed the contractor)- the contractor had stated we refused service during their visit to inspect the unsatisfactory work - this is untrue. They came nearly two hours late for the appointment and did not even have a new backsplash ready to install at that time, HAD that been what we wanted to do.
We were treated rudely and we were not given what we paid for. I paid for a job done well, instead I have paid top dollar for an uneven backsplash.
I don't have the time to wait for another appointment with incompetent workers, I simply want a portion of what I paid back in compensation. I am extremely disappointed. I purposely chose to use Lowes because I thought a large company would protect us from getting abused by contractors, unfortunately, I've found out Lowes at the heart of contractor fraud. I will not be using Lowes again until this has been problem has been corrected.
Today my countertop still is unfinished and I make sure to let visitors know exactly what company we worked with on the project.
First of all, Formica is NOT top dollar countertop. Maybe if you purchased Corian or Granite, a warranty would have been included. If you wanted a job well done, then you should have let them replace your backsplash, then you wouldn't have to tell your sob story to every guest you had over. Instead you get no money back, and your back splash is still not completed. Try to realize mistakes can happen, and quit being so uptight, life is too short.
I purchase a Formica counter top from Lowe's and their "certified" installer, who by the way installed it two weeks late, created a fabrication flaw along the visible edge seam. Now three month later after multiple visits from everyone under the sun, nastily Lowe's has indicated there is nothing they can do for me. The counter top edges have a dual stacking seam along the front edges that is unacceptable. They did offer to remove but said this is normal and it is likely to happen again. No da, if the fabricator is not good at what they do. Why would anyone expect a different outcome from the same fabricator!
I had Lowes install prefab countertops I my kitchen and bath. The only complaint I had was that the installer thought I wouldn't see he used two different color calling (white and clear) because it was mostly out of sight. When I called Lowes they said he would return, which he did and said he ran out of clear that's why he used white. Very unprofessional. The installer also lived in Virginia so work had to be done when back in Chas area. I have used Lowes before with no problem. Lowes also does not call to see if you are satisfied or check on progress of job.
Lowes very quickly and nicely took the money for the kitchen counters, but when issues starting happening they were quick to ignore or gaslight.
We, as a customer, pay Lowes for the "service," but in reality they source out the work; seize communication with the customer once the contract is signed; and they do not take any initiative to respond to customer's questions or concerns. Lowes has no interest in the satisfaction of the customer, and continues to avoid or ignore customer's questions.
I ordered countertops for my new kitchen. The third-party contractor messed up the measurements and had to come measure twice. Then they took forever to send it to the counter manufacturer. Nobody could answer my questions about the status, and Lowes acted like I was an annoyance when I checked in with them. Seven months later and the contractors FINALLY show up with the counters and they don't fit. Even though was told the counter were taking so long because they were being laser cut to perfection.
Horrible experience. Do not recommend.
Same thing happening to us right now. Bought countertops March 1st - 20 weeks later and no countertops and no communication from anyone - period.
I live in Virginia and Lowes has to have a contractor's license to "subcontract" work out.
One complaint in Virginia similar to mine and yours and Lowe's was fined $1950.
I suggest filing a complaint against their license if your state requires them to have one.
I got a total refund and Lowe's is not upset that no one helped us, but instead are upset that we were given a refund.