Lowe's review: Customer service remarks

On November 7th, 2023 in the evening, I went to Lowe’s to purchase a stove. As I walked into the store to get a basket I fell down in the vestibule.

My complaint is not about the fall but the lack of empathy and hurtful remarks the customer service person (Laura) made as I sat on the bench waiting for the store manager.

After getting up from the fall, I walked inside the store to the customer service counter to let them know what had happened. There were two people behind the counter, a male and female. The name tag said Laura, but the other male, I recognized him from the day before in the appliance department.

The female was helping another customer as the make just looked on. Laura asked if she could help me. I told her what happened. Then she said that she will call the manager and continued on helping the other customer.

As I sat on the bench to look at my bleeding injuries I overheard the customer say to Laura something like, “everyone’s trying to get something nowadays. “ Then Laura responded back to the customer, in a normal tone “yes people are trying to get something.” I was sitting on a bench in front of Laura at ears length. She was agreeing with the customer.

Laura didn’t offer me a bandage or any empathy, no one came out to help me get off the floor, no one asked if I were hurt, and on top of that, a hurtful remark was made.

This is not customer service like.