Lowe's review: Extremely poor online customer service

we purchased a bath vanity 2 months ago. Just got it into the bathroom. I went online to pose a question about fixture installation (this unit only provided room for pipe installation into the rear wall (one has to cut the rear wall and bottom shelf of the vanity to access a floor drain & supply piping). I did not want to ruin the integrity of the unit.

A few hours later, I rec'd an email stating I rec'd a reply to my ques--and that's where the fun begins. Their (emmm, "no-reply) email provided a link to follow up. That link goes directly to the item's full web-page, and one has to scroll down to the ques/ans section--my question was lost or had not been entered apparently.

So now I hunt and peck for CS email to ask, "where is the response about which you supposedly informed me?" Can't do the no-reply email. No links under CS service section at page bottom--just a series of questions which THEY think you MIGHT want to ask.

So, like a good little doobie, I pose my question in the site's Q&A, about their non-response//no reply email. A pop up in red states "you've already provided a review" (I guess one is only entitled or limited to just one question?--seriously?)

Then I came here. Another blogger left a big section where they state Lowes has two customer service emails--yea, where? I tried the press access link hoping to get somewhere, but one has to sign up specifically for the press under a new name. THERE IS NO OTHER EMAIL.

And please provide a good CS link to email you, DON'T give a list of "possible" std ques of what YOU think a customer might ask, leave room for questions not listed!...vs sending the customer on a wild goose chase searching for a desired outcome.

Then I see the access link...gee why not put THAT link on your website?