CB Appliances Lowe's Need service for fridge

Lowe's review: Need service for fridge

DL1011 of US

Oct 17, 2023 3:51 pm EDT

Verified customer

Featured review

Bought a fridge there almost 2 yrs ago. Signed a service agreement with them. Big mistake. I have a minor issue with the freezer, so I've been trying to get service. Right now, it's not possible (yes, not possible). Why did I sign a service agreement, again?

The first company was useless. The guy didn't help. Told me the freezer door was warped. Installed a new one. That was not the issue. When I called him, he basically didn't have anything to say. Was supposed to call me back. Didn't.

Didn't show up a few times either. Just had another appt. that Lowe's scheduled with Sears Home Service that I mistakenly canceled...because #2 typically means "no". Well, with Sears Home Service, it means "yes" so I canceled my appt. by pressing "2". I guess I should've waited for the recording all the way through, but when you're on the phone FOREVER, you don't wait for the prompts.

Can't get another appt. Lowe's was supposed to call me today. Didn't. I called them. Now, I'm waiting for someone else from another vendor to call me. Not holding my breath.

Was also told "you had an appt for Oct. 23, but it was rejected". Seriously? I asked why; the rep said there was no reason in the system. Huh?

So glad I don't have a major issue...like water all over the floor or freezer/fridge not working because I really don't know what I would do.

Right now, I'm being held hostage. This isn't right. We pay for a service agreement...so we can get service!

Desired outcome: I want service! I paid for it! I want a phone call, as well.

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