Lowe's review: Windows/doors/installers/customer services / ceo

This all started in November 2022 when I paid Lowes over $30,000 in a check ( be ware never pay up front ) that is their policy and a bad one for the customer. And we also spent ( upfront Lowes policy) over &6,800 for Sunburst Shutters. The first time that Sunburst tried to install about 2 weeks ago, all the shutters were warped because being stored in a un climate controlled warehouse for months waiting on Lowes and Pella. Sunburst came back today to install again and the shutter didn’t match the order so know Sunburst are making all new shutters to match the purchase order. It will be at least 3 plus weeks. Now back to Lowes and Pella, when the windows finally showed up and installed on [protected], Come to fine out that the 2 bathroom windows were wrong and the slider was also wrong, thanks to Lowes salesman Raymond. Lowes installers showed up in February , didn’t remember the date

at about 8 am and didn’t leave until 10:30 pm, 3 installers showed up Johnny was the only one that spoke some English. Johnny had the other 2 go ahead of home tearing out windows and slider. Johnny didn’t check the windows or slider and when he got to the HOLE where the slider was. He finally noticed that it was the wrong slider, he had to put the wrong one in because I had a big hole where the slider use to be. So Lowes had to order another slider. The second slider and bathroom windows were installed by a different installer on [protected]. Also Pella finally sent new screens because the original ones were defective received the screens on 9-8-2023. Now the front door, Miami-Dade Hurricane front door Jeld-Win about, $14,000, finally the 3rd door was correct. Door#1- installation was terrible, side window blind was not able to be fixed, the peep hole was off center and wrong size door. Door#2- A new installer shows up and looks at the door and says that he would not install the door because it was a 33” and it has to be a 36” door to pass inspection. Door#3- finally a correct door and good insulation on 8-2-2023. Also so blame goes to Raymond Lowes salesman that order the wrong door in the first place. Finally we got or City of Kissimmee Florida inspection and passed on 8-4-2023. So now we can have our shutters installed, First installation was [protected] and the second installation 10-10-2023. I was taking a shower and sprayed off the window and the wiped it off and noticed that I had water between the glass, I then went outside and sprayed off all of the windows and slider, well almost all of the windows have some leaks, even leaking so bad that some of the carpet was wet, the sliding door is worthless, water come out so much that I had to put fans out to dry the carpet. So I reached out to Lowes Corporation Offices Tiffanie Blackburn and I offer to pay for a Independent inspection that Lowes could help choose and the answer was no, they want Pella to come out. Also for you information Pella bought Custom Windows Systems so that they could get into the Hurricane Window Business, the windows are made by Custom Window Systems NOT Pella, Look up Custom Window Systems read about the and RUN .

I will never do business with Lowes again or any one else, like Home Depot that want payment in full.

This is just the high lights, I am a disabled Marine Corps veteran and retired from AT&T after 37 years and have never been treated like this. I feel like I am working full time again doing a lot of Lowes,Pella’s Sunburst, etc jobs.

So my best advice is to run as fast as you can, I would be more then happy to answer anyone’s questions, but Lowes doesn’t want personal information on this site.