MagicJack
Reviews and Complaints

I recently had an unauthorized charge for Magicjack appear on my credit card statement.
In previous years I had used Magicjack but haven't used it for more than a year
I tried contacting online help which they say is 24-7 and gave up after an hour.
I looked up Magic Jack complaints and all I could find were denials and rebuttals to complaints.
Not an ethical way of doing business.

I recently had an unauthorized charge for Magicjack. Tried contactingf online Magicjack 24/7 help but no answer after 1 hour

I ordered magicjack because of the free trial claims they made on the free trial ads : "your account will not be charged for 30-days..." My account was debited three times : (two magicjacks @46.90--twice and another charge for $23.16.) within MINUTES!
I contacted them at their customer service "chat " line to cancel my order, within two hours of placing my order & had 4 discourses with 4 different customer service people: none of them could find my order in their data base, yet they had it "together enough" to bill me instantly! They did however, advise me to wait for the item to arrive, then " return to sender" & just send it back..." Too simple...I want my credit reflected electronically as quickly as my debit!
One item arrived at my address yesterday... in some one else' name...this is appearing to be a scam...I called my bank the next day & they said that because it was taken from my debit account & NOT my mastercard I could not dispute it ...so I have to deal with them now.
BUYER BEWARE!

I ordered my magic Jack, because I receive assurance that I would not be charge after 30 days. unfortunately, they took the money the same day. Moreover, instead of 1 magic Jack I ordered two. even though I let them know that mistake I didn't receive my refund yet.

I recently purchased a magicjack and i have not installed it as yet. my complaint is that on oct 28, 2009 my credit card contained 2 charges 1 for $3.29 and 1 for 20.61 these charges i understand but, on nov 28 2009 my credit card reflected another charge of $46.90 I would like to know what this charge is for, since magicjack in supposed to only be for $19.95 per month plus tax. i would like to know what this additional charge was for

William, Magic Jack isnt even affiliated with At&t. The Phone # s dont even relate to At&t. There is no long distance charges with magicjakc except for over seas calls and they dont even use at&t for communications. Its broadband internet. Someone in your house oe close by has ordered that service on your phone with your acct information. Ill say it clear.. MagicJack has nothing even close to do with AT&T. Ie: Its like buying a car and saying you got a much higher electric bill at your home and asking if buying the car had anything to do with it. No.. Hope this helps

This company promises phone can be returned within 30 days at no charge. However if you try to get an RMA from their website well within that time, they say they have no record of your order. Also they provide absolutely no way of contacting them directly (except to place an order). My order was placed Sept, 21, 2008. I started trying to get a RMA Oct, 15, 2008. I`ll make a copy of this as proof to use with my Credit Card Co. in case I need proof that I made every effort to abide by their rules (as I guess this is dated as it is received). I have all the other emails of order receipt, tracking number, email address, and Credit card number that I tried to submit per their instructions in order to get a RMA. This is absolutely a scam.

it'll take a ### to mess up magic jack and not make it do what it claims it does. Support and the web site could have been more informative though

I sent for the Magic Jack because of the price. I was told that they would not take any money from my account for thirty days. In five days Magic Jack took $130.00 from my account. The transaction was pending so my bank left the money in my account. Two days later Magic Jack took $90.00 from my account. The bank is helping and 'looking into the situation'. I had to get a different number for my debt card. I did receive the product from MagicJack and I sent it back with a letter stating what I have typed here and with a return receipt. There is not a person to talk too. I tried but there is no one to talk too. I was told the product from MagicJack would be $39.99.

This was for a telephone unit that I received on a thirty-day trial period. I could not get it to work on my home computers. I returned it one week before the trial period terminated. I mailed it from Ireland. Further, they billed me twice for shipping. The unit has been returned within the trial-period and the charge is unfair and it should be reversed.

Yes, you should receive a refund for the double-billed shipping charges. If you paid those charges through a major credit card company, you can get assistance through them for the miss-billed charges. Typically the credit card company will reverse the charges in question while they investigate the issue. Technically, this means you are not billed/ are refunded the charges. The credit card company will communicate with the seller/vendor of the product in question and make their own determination as to the validity of the charges in question. If the credit card company does in fact establish the facts in your favor, you will be off the hook for the double-billed shipping charges. Should the credit card company find in favor of the vendor, the credit card company will provide you with ample proof and verification of why the charges are/were valid and post those charges to your credit card account. All the while the credit card company is investigating your charges and/or discrepancies’, you will not be billed any interest charges on the amount in question, nor will you be required to pay the particular part of your credit card charges that you have placed in question. If the credit card company does find in favor of the vendor, the credit card company may or may not seek interest charges on the questioned amount back to the time of the original date of the charges. You would be responsible to pay these interest charges and the original charges that you placed in question under the terms and conditions existing with the credit card company, that you would have agreed to by acceptance of the account when you opened it/ or as amended since the account inception. I hope this helps. Good Luck.

Simply contact your credit card customer service representative and explain your dilemma. They should help you immediately via phone. It’s also wise to follow-up any phone discussion with your credit card company, with a written explanation; just to avoid any confusion or miss-understanding.

same thing happened to me. they promised - in fact they repeatedly STRESSED the point that they would not charge any money for 30 days.

And they did not keep that promise. And this happened on a checking account that is a little extra lean these high gasoline price days. The result is I have 46.90 gone from an account that needed 40 of that for gasoline tomorrow.

The magic jack is a GOOD PRODUCT. I like it. But for some reason the people selling it cant help but be dishonest in thier business dealings. All they had to do was HONOR what they said - 30 days of NO CHARGES - and not only would they have been paid, but I would have been someone putting up testimonials on their product.

Instead I am telling you all - they lie without shame. And according to my bank, without consequences too.

I hope my complaint with the FTC https://www.ftccomplaintassistant.gov/
is gonna get somewhere.
H.

That is sad that you had that problem. I have had one for a couple of years and have yet to have a bill or problem. It works fine and boots up when needed, etc. I ordered it and paid for 2 or 3 years so still have time left. I love it. $20 a year, can't beat that. Never had a bill, no one calling me has a bill for it unless it is long distance, of course. Maybe you should get a hold of them and find someone to fix it. I got on the chat line one time and they did help me out. I moved to California and lost my Magic Jack. Called and had to get on the chat line and got another one and still have no problem.

Magic Jack should be called Crap Jack as that is what it is. They also stole from me in the same way as explained above. They will NOT answer any questions, their chat is hiding place for them, they have no phone, only the chat, or they are required to give a phone number to credit card company but it does not work, they refer you to another number, after an extensive hold a person comes on line from the Philippians, but speaks too quite to hear what they are saying, they refuse to turn up the volume, they refuse to do anything, they will not let you return the product, do Not give a refund, they do Nothing, but refer you back to the chat where they hide behind, you are better off to go site on a block of ice naked for the rest of your life then t get sucked into their scam & nothing more then 100% frustration with that crap jack. If you are interested in started legal action let me know, we paid for an extra 5 years, total of 6 years, but they refuse to allow the phone number to work, why because they tried to scam me, when I disputed the charge through Bank of America they refused to to allow us to use the number, they try hard at intimidation, they like to tell clients that their account is under review, that is their way of keeping the money that you gave them & them not allowing you to use the magicjack device. It is hard to believe that they would be concerned about their reputation, just check out on google complaints magic jack

If you bought MagicJack from BEST BUY I would wonder if Best buy forwarded the
$39.95 to MagicJack ! ?
If they did not, then MagicJack techs would of course ask the Qs they did of you.
I have used MJ since 5/08 and have seen the tone quality improve, especially after
they joined AT&T . Occassionally I get cut off during a conversation, but I think that
has more to do with my Cable Co., than with anything else.
If the connection is bad, I have asked to call back the person on the other end, after which
we usually end up having a better connection. That has only happened with a caller on
a cellphone and a friend who lives near an airport. More of a signal problem.
This problem is little to put up with, considering the very, very low cost. What is odd is
the fact that I can have worse connections within USA, and always have a great connection to Europe and Canada. I bought the 5 Year plan a year back, and hope they stay in business forever. I must say, my last Customer Service call did irritate me too.
Apparently Customer Service has been outsourced to Asia and complicated Qs were ignored or given inadequate answers. But again, as it is, it has saved me hundereds of $ calling abroad.
I hope your problem of unpaid access will solve, especially if you are stubborn and pursue
this with BEST BUY. OR SHOULD WE RENAME THAT COMPANY ?...considering some
of their selling techniques lately, which border on false advertising ?
If you can't get it solved, I would return the phone to BEST BUY within 30 days, and order one online as I did, and had absolutely no problem with the accounting.
Do watch out for one thing though.
Have no foreign minutes credit left on the MJ when you return it.
You will loose that... I don't think they bother to credit that to a new MJ with a new
phone number. ...Good Luck...!

I agree with Jeff wholeheartedly. I also bought my unit at Walgreen's, but I paid $34.95. In either case, the product just doesn't work on a consistent basis. It totally wiped my hard drive, which I had to replace. I also had to replace 2 GB of RAM as well. It was literally fried !

We purchased a magic jack six months ago. Everything was working fine until the device stopped working and we requested a replacement. It has been two weeks and we still do not have a replacment. There is no customer service except for e-mail, one e-mail we received in repsonse to our request was written by who does not speak english or very young.
Thanks to the writer who provided a phone number.
I'm thinking justic department action, attorney gereral or securities and exchange commission.

With all due respect, that sounds like nonsense--there is no explanation as to why such would be added to your "regular phone bill" since there is no connection between your regular phone carrier and magic jack. I smell a falsehood.

I'm in my second year with magicJack and I have never received a monthly bill. It almost sounds like you signed up for dialup internet service.

There must be a government agency that could look into this and force the MagicJack company to provide a product/service, or refund their customer's money.

its getw better for the worst case there are many issues of suspened area code many area codes had been suspened for being fake states by magicjack rules and regualtions. I got news for you. thats bull ### and lied about working at all 50 states.
area code for example 808 is hawaii and that to is suspened for not being a state, . IRS says it is. the Federal Goverment Clames it is there are I.D. theft iusses like for peole that cannot get there area codes suspened that is not on the list as magicjack says
have to choose out side state some place else on a list that magicjack clames it is on there rules not by the Federal Goverment and the 50 states that do have there own state Goverment you can practice doing a product activation and choose Hawaii. its not working to work. All I do know is State of Hawaii is being f***ed with. how many other are codes are being f*** with as well?
alao get bank accnount and credit card suspened for paying online at two different locations at the same time. That is black market and I.D theft right there. then they will use your card for any reasions what so ever with out letting you know. Debit cards are not safe to use at magicjack. it will f*** the bank account bleeding it dry and create collection agants to peoples homes to collect over draft fees and other fees with out know what all is this all about

i am going to post this all over the place go ahead and copy it and do the same this company sucks ###!

my information just disappeared out of their system for no reason and they still have not put it back in

[censor] magic jack right in his usb pooper. It's a piece of [censor]. Doesn't let you dial 1-800 #'s at all, and local calls to my and everyone elses cell phone is long distance cause the number is routed through a city at least 200 kms away.
[censor]ers...[censor] them all.

Cheesedick- Don't be mad because magic jack sucks [censor]! Your like the only person who had something good to say about it. That let's me know that your the dumb [censor]! It's obviously a huge scam! [censor] as service, [censor] [censor] customer service, and full OF lies lies lies! Your the pathetic idiot that fell for something that stupid! Maybe you and Magic jack should go cuddle, then play with each others saggy little balls and make love off all the [censor] that both of you have to offer [censor]!

teresaamf

Your and idiot! You said you paid for 5 years of service and you did not. If you paid the $59.95 that is only for the magic jack and the first year of service. The 5 year plan is $99 as stated on the website and on the packaging the device comes in. Magic Jack has never sold a five year plane for $59.95. If you could read maybe you would not have this problem. Any ways for the rest of you [censor]s out there the thing cost you $20 bucks a year and your still complaining. Your all a bunch of stupid pathetic red necks. The service is not that great, but its not that bad. I have been with them two years and the service is OK and they do take care of you. There is also something you pathetic people don't understand. Magic Jacks states and tells you not to use this device for a replacement or for emergency service. And if your Internet Service is slow then the thing wont work well and that is your stupid fault.Dumb [censor]s!

I PURCHASED A MAGIC JACK IN AUGUST 2008, PAID $59.95 FOR A SUPPOSED 5 YEARS OF SERVICE, AND THEY CUT MY SERVICE OFF AFTER THE FIRST YEAR! I WAS TOLD I DID NOT PAY FOR A 5 YR SERVICE PLAN...BUT IT'S FUNNY THAT IT WAS DEDUCTED FROM MY CHECKING ACCOUNT BY MEANS OF MY DEBIT CARD IN JUST 15 DAYS! I SPENT NUMEROUS TIME E-MAILING THE CUSTOMER SERVICE DEPT., BUT I WAS TOLD I COULD NOT BE RE-CONNECTED WITHOUT AN ADDITIONAL FEE OF $39.95 FOR A YEAR OF SERVICE.FORGET THIS PRODUCT. IT'S A BIG RIP-OFF, AND I FELL FOR IT!

Please save youserself time and money and don't but this piece of ###! It took me well over 3 days, but it didn't work. The customer service is horrible! They only chat with you on line and will balme every equipment that that you have for the failure of the piece of junk! Don't make the same mistake as most of us did...

received my credit card statement got ahold of credit company told them they told me it was a scam gave me a number which gave me the refund website sent me 4 papers which i took to the bank so i filled out properly been waiting over a month to get my refund bank advised me to get ahold of them again used a excuse i didn't fill out 1 page looked at my photocopies which showed i filled out all of them intern told them that they told me to print out new papers and resend i was declined for a refund because i was missing the survey page which i have a copy of all 4 pages just finished filling them all out just waiting for my friend who is a officer to come over and witness i have filled out all 4 again. This is horrible were not talking about a $10 fee this is some familys grocies for the wk.

This number appeared on my parents phone bill . They did not ring this . Does anyone know what this place sells?

I got the customer service # for Magic Jack it's [protected] Hope this helps!

I bought into the Magic Jack idea...paid the express shipping...went for the license on install...they have no area codes or prefixes I can use...they say just wait our engineers (?) are working on getting some...I had the feeling I should have just sent them the $100 PLUS shipping both ways counting the immediate return and searched for a truthful operation.

I started with the original MagicJack, but found it had too many problems. Now using MagicJackPlus, and find that this works well. The only complaint I have, is the way the account is managed by them. I wish, they would let you know in advance, if your number is about to expire, instead of suddenly having no phone use. I would not recommend paying for more than one year at a time, just in case.

I'm in Ontario, Canada and I'm in my second year with "MagicJack". It's great so far, I'm talking free with the States (and Canada too) and I'm very pleased with my purchase. The sound quality is good too, no complains.

why wont magicjack work ? I had it and didnt know it plugged to front of puter lol so I returned it RobC

keep your magicjack .

magicjack will not work with my internet system this is my comment. James d. scott

thanks for letting me try magicjack but it will not work with my system.james d. scott

magicjack will not work with my internet service I will be sending it back to you do not charge my credit cardthank you. james scott

Yes, I most definitely agree! I have the magicjack plus for one month now and have had to contact an agent 4 times. The agents were not able to help and I had to request for a supervisor that understood my problem. On one occasion, an agent went into my computer, shut down my firewall, installed a driver and I have to have my computer worked on to fix a problem with drivers after that session. I don't know what happened, but I had more problems after that. I have had dropped calls, too many to count, and have had to restart magicjack more times than I can count. Yes, it might be really inexpensive to operate, but this is no excuse for the amount of trouble it has caused. I have already had to have another adapter sent to me and the agent I spoke with about this stated this is a common problem with the adapter and the adapter can be replaced free just one time. I wished I had researched this further before I purchased the magicjack plus. I could have stayed with my cell phone for 4 more months at the purchase price paid which was $70 dollars and time spent on chat which I will never get back. DISCOURAGED!

Magic Jack sucks! I tried to hook it up and it just wouldn't work from the start. what a waste of time and money. They need to stop their ads on t.v and stop selling their product every where for false advertising

Magic Jack
PO BOX 6846

West Palm Beach, Fl 33405

12/22/2011 magic jack+ not able to port existing # had same # for 30 Yrs. and they ask if it is my #. Magic Jack + no better Mike

They have claimed porting "coming soon" since 2008 it is now a few days away from 2011. I doubt they will ever do it, they are just lying to the public to get customers... The inventer clains that the other companies don't like to release the numsers, thus "making MagicJack look bad" well I have news for him, hey [censored] - they now look like saints compaired to you.. So far I have yet to her ANY of your competiters say that tey will release a feature on (whatever date) and not do it. Now, so they say, they are in beta testing. I suppose this so called beta testing will string along for 3 years or more then they will announce were sorry but it just wont work riht now with majicjack, but we will continue to try and update our service so that one day it will...
With that said I would like to ask: Is there ANYBODY out there that has even had thier number ported?

I have been getting the same run around from them for almost a year. Its too bad, sounds like a great (cheap) way to auto-forward to a service like GoogleVoice and keep your home phone number without keeping the phone line.