Malabar Gold & Diamonds
Reviews and Complaints

Hi Team,

I am writing to you to let you know how disappointed I was with over overall Customer Service experience specific to Hyderabad Kondapur branch malabar. I have a gold scheme from the same branch where I was told that I can purchase anywhere in INDIA but later on I got to know that it has some other process that needs to be followed which I was not told at the enrollment of the gold scheme. This is a completely wrong commitment given by your sales rep and no one is ready to take accountability in the Kondapur branch now. Also I have called them multiple times(Store manager is not available at any point in time ) but there is no proper response. Today I travelled all the way from my home(Narsingi) with my 1.5 year old kids from the Somajiguda branch to Kondapur. It took 6 hours . Very RUDE and IRRESPONSIBLE employee I am surprised that such a well-known and respected company could allow people.

Sorry to say that, I have been with Malabar for more than 6 year now but now completely lost the TRUST on Malabar with all the experience I had today, I WILL NOT CONTINUE with MALABAR going forward.

NOTE :- No Proper communication , no sympathy and empathy towards customer’s feelings. I would like to share my experience with your company CEO as well.

Request to take proper action to better growth...

Thanks for nothing……….!

I was purchase silver omaments toe ring on 26.12.22 but after 1 week we have open omaments its one diamond was missing this is not expectation from you.

And I was visited solapur maharashtra store on 2.1.23 and shown the same they fixed diamond its but its old also colour looking dull.

Same I was told to sales person he said sir we have fixed with fevikik later on its look better

But its looking dull.

Regard

Vijay Rathod

[protected]

I order one product in online and the product not deliverd in my address. I contact their customer center and the reault was dlivery only possible 6-7 working days. Now 9 working days completed still item not received. The product i orderd for my wedding anniversary. If am tracking the product Still courier is showing the same place more than 7 days.

Total disappointed service.

I'm from kingdom of bahrain I'm bahraini i got from my ex funice diamond ring its cost 600+ on 2020 unfortunately we didn't get married coz of family issues after long I want to sell the gift they give an email which I have to contact then I did but they give me not reasonable answer that to contact my ex to get recipet since I'm giving his prove and mine also but they are not giving me any other solutions I really regret to ask him to buy from your brunch I didnt know these kind of treatments I will get and also late response of my emails .

I had order online that was ready to wear order. As per rule ready to wear order you get full refund if you don't like product. But after returning my product I didn't get full refund. I have asked to customer representative they said they will refund soon. I have sent it mail regarding that but I didn't get response. I have asked them many times to refund my different amount.

My email id is - [protected]@gmail.com

I ordered online 900 dollars worth of jewelry on the 04.11.22 the money was pulled from the credit card company. Until the 18.11 no answer on my order after alot of emails that I have sent. On the 18.11 I get an email asking for my identity card printed with my hand next to it and my credit card picture. Such a crazy request and the amount of time is also suspicious.

On Sun, Nov 13, 2022, 12:28 PM Srinath Kappgal wrote:

Hello Team,

Its already a month and would like to know whether this is ready and shipped.

Remember I am outside India and can be reachable via email and WhatsApp (+91 [protected])

I have made a total payment of 67,711/ - (47,000 + 20,711)

My order number is [protected] & #347764

Regards,

Srinath

On Fri, Oct 14, 2022 at 10:11 AM Srinath Kappgal wrote:

Hi Gauri and Team,

Just making sure that we are on track and would like to know when will I be getting this order.

I will send one of my friends (will mention details here) for pickup.

Remember, I am outside of India and reachable only through email and WhatsApp.

Regards,

Srinath

On Mon, Sep 26, 2022 at 2:39 PM Srinath Kappgal wrote:

That's correct. Only the Male ring needs to be upgraded to Size 23.

I will bear the difference.

Thanks,

Srinath

On Mon, Sep 26, 2022 at 6:41 PM Gauri Suresh Adawade wrote:

Hi srinath sir,

As discussed on call - Malabar Gold Ring CJ_22_43617 SKU: CJ_04_Couple band Customer want to cancel this piece /Male band and want to Order remake the product in SIZE- 23 as confirmed on call. he agreed to bear making charges .

Thanks and Regards,

Gauri Adawade.

Sales Assistance Team

Malabar Gold and Diamonds

From: Srinath Kappgal

Sent: Monday, September 26, 2022 1:27 PM

To: Customer Care India

Cc: Gauri Suresh Adawade

Subject: Re: CJ order # [protected]

Hi Gauri,

Can you confirm whether I will be receiving this today/tomorrow? I have a flight tomorrow evening.

Regards,

Srinath

On Tue, Sep 20, 2022 at 11:30 AM Care.in wrote:

Hi Srinath Kappgal,

"Greetings from Malabar Gold & Diamonds"

We apologize for the inconvenience caused to you. However we have forwarded your requirements & we are working on the same. Request you to please allow sometime to update.

For any clarification on the above, feel free to reach us at care.[protected]@malabargoldanddiamonds.com or call us at +91 22 [protected]. You can also reach out tous via Live Chat. We are available from Monday - Sunday 9am to 6pm.

Looking forward to hear from you.

Kind Regards,

Vaibhav N.

Sales Team

Malabar Gold and Diamonds

348898:220371

The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email

In 29th April 2022 we swipe our Credit card in Andheri near infinity mall Malabar showroom 250000/- but till now we haven't received any order or refund against such payment. In 50 gram we took 10 gram on the spot while payment but after that we haven't received refund or remaining order. Even I email on 2 nov 2022 to their Branch and Customer i haven't responded on email. Next day on 3 nov i received call from Malabar accounts team also spoken with Store Manager Mr. Akbar he said invoicing is done against payment but I clearly said that this product has not been received. He said i will share you the Invoice copy with recieving copy. But after so many reminders email to Malabar Gold they not responded to my Email. So please look into this it's huge amount to me . I am attaching the Swipe receipt and emails snapshot and kindly look into matter please.

Bhavna patel

[protected]@gmail.com

[protected]

This is regarding the behavior and attitude of Krish (Store Manager of 1348 Oak Tree Rd, Iselin, NJ 08830). We have been purchasing from this store since a long time and we are a regular customer of this store.

From the time Krish is acting as the store manager, we found his behavior very awkward and rough. His attitude is either take it or just get lost. I don't think he has a salesman attitude and also he tries to understand the customer demand. He just thinks to complete the transaction. This is not the way to do a business.

I myself is a Client Director and manages multiple client in Banking Financial Services and Manufacturing Industry. So I am very well aware how to deal with customer. He is not just fit for a customer facing role. Every year we purchase a significant amount from Malabar.

However I feel if I get this type of behavior, I need to change the store. There are several other vendors whose behavior is very nice. Yesterday only we bought a significant amount from one store in Oak tree road and their behavior is very pleasant. They listened to our needs and adjusted the price accordingly. What I get from Krish is harsh behavior and a stubborn answer. Tell me why I should continue my business with Malabar.

Thanks, Subhasish

My self Nazeela. I have been cancelled one of my online order no [protected] on 21 of sept which was an international order. Still today I haven't received back. From your customer service first time they told me it will be credited by 7to 10 working days. On 5th October i rang to your customer service number and the man who attended the call responded as after checking the details it will credited within Friday.

It's Saturday today. Untill now I haven't received my payment back. We never expected this type of experience from one of a largest jewellery brands.

I'm really sorry to let you know that,if haven't received my payment by coming week, I'll move legally. Sorry

Dear Team

I had purchased a Gold scheme for 11 months of 20 K p.m. AT that time scheme benefit on making was on 12%. But just after 2-3 after the benefit was increased to 18%. This is really unjustifiable to customers who availed scheme before that.

We request for you involvement so that we also can get the same benefit

Immediate response would be highly appreciated

below are my details

Regards

Prateek

[protected]

I and my wife visited your store at hamdan, we got married in 2019 and we purchased required gold from your store.. lately on 15th of July at 9.40 pm we were assisted by Mr. Ashik, firstly he was lethargic n he also told us 'plz do it fast as i have to attend other customer' (which nonsensical as we are also one of the customers), i wouldn say much but just check the CCTV footage and focus on his hand gesture as we told him we will leave since u said u r busy and wanting to assist other customer while assisting us.

We don't deserve this, i know irrespective of all this your business will flourish anyway.. I would have created a scene there itself in front of packed customers at your store but by doing that i didn't want to get into his pit.

If you are courteous, let me know what action has been taken on this..

I bought a diamond ring with 25 natural diamond, 1 of the diamond fell off the ring without any damage. There is no damage which can end up diamond fell off. This is clearly manufacturing defect and store is charging me for about 1200 rupees which is the cost of diamond. Every other brand like Kalyan, Tanishq assures that customer do not need to pay anything when it is a manufacturing defect. 90% of our jwellery is from Malabar and I am highly disappointed and worried because of this incident. Very bad quality and service.

Store detail: Magarpatta, Pune, India

Customer Mobile Number: [protected]

email : [protected]@gmail.com

Hi Team ,

This is really disappointing to see your casual response.

I am still waiting for the response with a receipt which needs to be given to your shops for selling my GOLD .

We have visited your shop at bur dubai who advised us to take a soft copy of the receipt by sending an email to you but we have yet to receive it from your side.

Please consider it at your earliest convenience.

While placing the order Heena had called me thrice to make the payment & then she vanished .. they could not deliver the product .. while asking for refund they have done the spelling mistake itseems .. I think entire team is worthless ...

I put my order on the return option but no one came and pick my order and not gotten any reply from Malabar online shop from Mumbai its almost 11 days left,

I want them to take their product and give me a refund.

In Rajahmundry - Malabar gold and diamond we have purchased a mangalsurtra with invoice no: RJMGS0028324 with amount Rs:62331/-. today my wife was about to wear the jewellery for first time and notice that there is a internal damage in mangalsutra. Then we have rushed to Malabar stores where we have purchased it and informed to manager(Name : Santosh) for exchange as the jewellery was not damaged due to the negligence of us. But the manager ignored our concern/complaint and he was not ready to do so, he have informed for the refund the same at cost of 52000 as per the bill. informing this as we are the regular customers from begining, he is not giving good service/respect to the customers and ignoring their complaints . This complaint is for unused gold and wanted to wear for very first time I.e., today. hence, I request to exchange as per our gold rate with weight, with out any reduction.
Name: khazi Shaik Abdul Kareem, . MA BL Advocate, President Royal Masque trust board .
H.No:31-5-34, besides gopal bags, mochi Street, rajahmundry.E.G.Andhra Pradesh. For Nasreen Fatima

This is the call from Kakinada recently I ordered diamond earrings but I am not satisfied with the piece i want to return it to our city Kakinada Malabar showroom but they want to confirmation to online service I call from those given numbers all are invalid numbers so once you give them to clarity about the return the earring and give me proper no

I like to complain about the diamond ring purchased from Malabar gold Bahrain hidd branch.
I have purchased a diamond ring on 12-september 2021, from the above mentioned branch, since i have purchase the ring diamonds are keep falling apart, today third time i have given my purchased product to Malabar gold Bahrain Hidd branch to fix the missing diamond,
At the time of purchase it has been said that i can be used on daily basis, even though the product is used occasionally, the diamonds r keep falling. And as per MGD they have done there best to keep customer service and from next time there will be charges applicable.
I have requested to check.the issue and inform if it is possible to exchange the ring because every time it is given to service it takes 5 to 10 days to fix. The response was the value of the ring will reduce to 98 BHD, which i have paid 160 BHD.
Given reason that i have requested MGD to resize the ring, at the time of purchased it was not mentioned to me that if the ring goes for resize there will be no exchange afterwords. During purchased it has been said that anything happen we are here at your service and all, anything happens we are here, we can change the item for you if you didn't like it, and now within 2 months MGD is reducing appropriate 30% of the ring value.the given commitments and words by MGD has no value of customer and their products?
The sales person said you have to stop knocking the ring around, do MGD things that we have no value of our items which we are knocking the item around to get damage?
I AM MGD customer since 2006, It is the bad ever experience with MGD this time and the team handling is really bad at all. They are trying to say that this is our mistake and i have no value of the product.
One day my wife wear ring and 10 days it stays with MGD, what kind of service we are getting it?
I have a request to MGD, if possible please look in to the matter and try to solve the issue for me. Really tired of product and provided service.