Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Airlines and Air Travel Malaysia Airlines My booking 6wqsd5 and 6ww7v7
Malaysia Airlines

Malaysia Airlines review: My booking 6wqsd5 and 6ww7v7

A
Author of the review
1:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I mistakenly booking a return flight ticket for 2 on 21/6 instead of KL to Kota Bahru, I booked Kota Bahru to KL for flight on 13/9 and return on 15/9. I was given a booking number 6WQSD5.

Upon realizing it was a mistake on the same day I called MAS Call Centre and was advised to book within 24hrs in order to process my refund, which I did and was given a booking number 6WW7V7. I called the Call Center to inform my new booking and was told by a staff name Ganesh, he will call me within 3 to 5 to inform the process. Unfortunately, there was no returned call and I have to call the Call Centre again on 28/6. This time a staff by the name Fatin answer me and was told both my booking is still on without any cancellation.

I informed her to cancel my 6WQSD5 booking and was told within 2 weeks I will have my refund. Until today I have not received any email to inform me of my refund process.

Claimed loss: Refund of RM750

Desired outcome: Refund of RM750

Confidential Information Hidden: This section contains confidential information visible to verified Malaysia Airlines representatives only. If you are affiliated with Malaysia Airlines, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Malaysia Airlines reviews & complaints

Malaysia Airlines - lost luggage with puny compensation! 3
Malaysia Airlines - flight retimed 1
Malaysia Airlines - cancellation charges
Malaysia Airlines - excess baggage charge 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Malaysia Airlines - horrible attitude 24
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Malaysia Airlines - lost property
Malaysia Airlines - baggage loss
Malaysia Airlines - Delayed luggage with missing lock and contents ransacked 1
Malaysia Airlines - defaults on mas system 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Malaysia Airlines - complaint about flight cancellation that caused long hour waiting time for connecting flight
View all Malaysia Airlines reviews and complaints

  1. Malaysia Airlines Contacts

  2. Malaysia Airlines phone numbers
    1300 883 000
    1300 883 000
    Click up if you have successfully reached Malaysia Airlines by calling 1300 883 000 phone number 59 59 users reported that they have successfully reached Malaysia Airlines by calling 1300 883 000 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling 1300 883 000 phone number 88 88 users reported that they have UNsuccessfully reached Malaysia Airlines by calling 1300 883 000 phone number
    4%
    Confidence score
    Malaysia
    +1 (800) 552-9264
    +1 (800) 552-9264
    Click up if you have successfully reached Malaysia Airlines by calling +1 (800) 552-9264 phone number 0 0 users reported that they have successfully reached Malaysia Airlines by calling +1 (800) 552-9264 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +1 (800) 552-9264 phone number 0 0 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +1 (800) 552-9264 phone number
    United States
    +1 (877) 509-4646
    +1 (877) 509-4646
    Click up if you have successfully reached Malaysia Airlines by calling +1 (877) 509-4646 phone number 0 0 users reported that they have successfully reached Malaysia Airlines by calling +1 (877) 509-4646 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +1 (877) 509-4646 phone number 0 0 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +1 (877) 509-4646 phone number
    Canada
    132 627
    132 627
    Click up if you have successfully reached Malaysia Airlines by calling 132 627 phone number 1 1 users reported that they have successfully reached Malaysia Airlines by calling 132 627 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling 132 627 phone number 0 0 users reported that they have UNsuccessfully reached Malaysia Airlines by calling 132 627 phone number
    64%
    Confidence score
    Australia
    +1 (800) 102-7778
    +1 (800) 102-7778
    Click up if you have successfully reached Malaysia Airlines by calling +1 (800) 102-7778 phone number 0 0 users reported that they have successfully reached Malaysia Airlines by calling +1 (800) 102-7778 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +1 (800) 102-7778 phone number 0 0 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +1 (800) 102-7778 phone number
    India
    +60 378 433 000
    +60 378 433 000
    Click up if you have successfully reached Malaysia Airlines by calling +60 378 433 000 phone number 8 8 users reported that they have successfully reached Malaysia Airlines by calling +60 378 433 000 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +60 378 433 000 phone number 19 19 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +60 378 433 000 phone number
    Malaysia
    +44 330 365 0080
    +44 330 365 0080
    Click up if you have successfully reached Malaysia Airlines by calling +44 330 365 0080 phone number 8 8 users reported that they have successfully reached Malaysia Airlines by calling +44 330 365 0080 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +44 330 365 0080 phone number 5 5 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +44 330 365 0080 phone number
    23%
    Confidence score
    United Kingdom
    +35 315 621 192
    +35 315 621 192
    Click up if you have successfully reached Malaysia Airlines by calling +35 315 621 192 phone number 0 0 users reported that they have successfully reached Malaysia Airlines by calling +35 315 621 192 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +35 315 621 192 phone number 0 0 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +35 315 621 192 phone number
    Ireland
    +64 800 777 747
    +64 800 777 747
    Click up if you have successfully reached Malaysia Airlines by calling +64 800 777 747 phone number 0 0 users reported that they have successfully reached Malaysia Airlines by calling +64 800 777 747 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +64 800 777 747 phone number 2 2 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +64 800 777 747 phone number
    New Zealand
    +43 158 536 3020
    +43 158 536 3020
    Click up if you have successfully reached Malaysia Airlines by calling +43 158 536 3020 phone number 0 0 users reported that they have successfully reached Malaysia Airlines by calling +43 158 536 3020 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +43 158 536 3020 phone number 0 0 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +43 158 536 3020 phone number
    Austria
    +32 27 120 550
    +32 27 120 550
    Click up if you have successfully reached Malaysia Airlines by calling +32 27 120 550 phone number 0 0 users reported that they have successfully reached Malaysia Airlines by calling +32 27 120 550 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +32 27 120 550 phone number 0 0 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +32 27 120 550 phone number
    Belgium
    +33 155 698 156
    +33 155 698 156
    Click up if you have successfully reached Malaysia Airlines by calling +33 155 698 156 phone number 0 0 users reported that they have successfully reached Malaysia Airlines by calling +33 155 698 156 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +33 155 698 156 phone number 0 0 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +33 155 698 156 phone number
    France
    +49 693 8079 1399
    +49 693 8079 1399
    Click up if you have successfully reached Malaysia Airlines by calling +49 693 8079 1399 phone number 1 1 users reported that they have successfully reached Malaysia Airlines by calling +49 693 8079 1399 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +49 693 8079 1399 phone number 1 1 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +49 693 8079 1399 phone number
    Germany
    +39 243 458 374
    +39 243 458 374
    Click up if you have successfully reached Malaysia Airlines by calling +39 243 458 374 phone number 0 0 users reported that they have successfully reached Malaysia Airlines by calling +39 243 458 374 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +39 243 458 374 phone number 0 0 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +39 243 458 374 phone number
    Italy
    +31 202 035 493
    +31 202 035 493
    Click up if you have successfully reached Malaysia Airlines by calling +31 202 035 493 phone number 0 0 users reported that they have successfully reached Malaysia Airlines by calling +31 202 035 493 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +31 202 035 493 phone number 0 0 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +31 202 035 493 phone number
    Netherlands
    +7 495 641 5121
    +7 495 641 5121
    Click up if you have successfully reached Malaysia Airlines by calling +7 495 641 5121 phone number 0 0 users reported that they have successfully reached Malaysia Airlines by calling +7 495 641 5121 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +7 495 641 5121 phone number 0 0 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +7 495 641 5121 phone number
    Russia
    +34 918 368 518
    +34 918 368 518
    Click up if you have successfully reached Malaysia Airlines by calling +34 918 368 518 phone number 0 0 users reported that they have successfully reached Malaysia Airlines by calling +34 918 368 518 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +34 918 368 518 phone number 0 0 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +34 918 368 518 phone number
    Spain
    +46 855 569 166
    +46 855 569 166
    Click up if you have successfully reached Malaysia Airlines by calling +46 855 569 166 phone number 0 0 users reported that they have successfully reached Malaysia Airlines by calling +46 855 569 166 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +46 855 569 166 phone number 0 0 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +46 855 569 166 phone number
    Sweden, Norway & Denmark
    +41 442 869 950
    +41 442 869 950
    Click up if you have successfully reached Malaysia Airlines by calling +41 442 869 950 phone number 0 0 users reported that they have successfully reached Malaysia Airlines by calling +41 442 869 950 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +41 442 869 950 phone number 0 0 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +41 442 869 950 phone number
    Switzerland
    +86 400 601 5331
    +86 400 601 5331
    Click up if you have successfully reached Malaysia Airlines by calling +86 400 601 5331 phone number 0 0 users reported that they have successfully reached Malaysia Airlines by calling +86 400 601 5331 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +86 400 601 5331 phone number 1 1 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +86 400 601 5331 phone number
    China
    +81 344 774 938
    +81 344 774 938
    Click up if you have successfully reached Malaysia Airlines by calling +81 344 774 938 phone number 0 0 users reported that they have successfully reached Malaysia Airlines by calling +81 344 774 938 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +81 344 774 938 phone number 0 0 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +81 344 774 938 phone number
    Japan
    +63 22 313 955
    +63 22 313 955
    Click up if you have successfully reached Malaysia Airlines by calling +63 22 313 955 phone number 0 0 users reported that they have successfully reached Malaysia Airlines by calling +63 22 313 955 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +63 22 313 955 phone number 2 2 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +63 22 313 955 phone number
    Philippines
    +966 26 670 011
    +966 26 670 011
    Click up if you have successfully reached Malaysia Airlines by calling +966 26 670 011 phone number 2 2 users reported that they have successfully reached Malaysia Airlines by calling +966 26 670 011 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +966 26 670 011 phone number 0 0 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +966 26 670 011 phone number
    100%
    Confidence score
    Saudi Arabia
    +65 67 231 009
    +65 67 231 009
    Click up if you have successfully reached Malaysia Airlines by calling +65 67 231 009 phone number 1 1 users reported that they have successfully reached Malaysia Airlines by calling +65 67 231 009 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +65 67 231 009 phone number 1 1 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +65 67 231 009 phone number
    Singapore
    +82 234 834 849
    +82 234 834 849
    Click up if you have successfully reached Malaysia Airlines by calling +82 234 834 849 phone number 0 0 users reported that they have successfully reached Malaysia Airlines by calling +82 234 834 849 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +82 234 834 849 phone number 1 1 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +82 234 834 849 phone number
    South Korea
    +94 112 344 322
    +94 112 344 322
    Click up if you have successfully reached Malaysia Airlines by calling +94 112 344 322 phone number 0 0 users reported that they have successfully reached Malaysia Airlines by calling +94 112 344 322 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +94 112 344 322 phone number 0 0 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +94 112 344 322 phone number
    Sri Lanka
    +66 27 873 513
    +66 27 873 513
    Click up if you have successfully reached Malaysia Airlines by calling +66 27 873 513 phone number 0 0 users reported that they have successfully reached Malaysia Airlines by calling +66 27 873 513 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +66 27 873 513 phone number 1 1 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +66 27 873 513 phone number
    Thailand
    +84 444 583 372
    +84 444 583 372
    Click up if you have successfully reached Malaysia Airlines by calling +84 444 583 372 phone number 0 0 users reported that they have successfully reached Malaysia Airlines by calling +84 444 583 372 phone number Click down if you have unsuccessfully reached Malaysia Airlines by calling +84 444 583 372 phone number 0 0 users reported that they have UNsuccessfully reached Malaysia Airlines by calling +84 444 583 372 phone number
    Vietnam
    More phone numbers
  3. Malaysia Airlines emails
  4. Malaysia Airlines address
    Ground Floor, Admin Building 1A, MAS Complex A. Sultan Abdul Aziz Shah Airport, Subang, 47200, Malaysia
  5. Malaysia Airlines social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 17, 2024
  7. View all Malaysia Airlines contacts
Malaysia Airlines Category
Malaysia Airlines is ranked 31 among 221 companies in the Airlines and Air Travel category
#29 Jetstar Airways Jetstar Airways #30 Vueling Airlines Vueling Airlines #31 Malaysia Airlines Malaysia Airlines #32 WestJet Airlines WestJet Airlines #33 LastMinute.com LastMinute.com

Most discussed Malaysia Airlines complaints

Customer service staff
1
(opinions to this review)
 Delays and standard of service provided during our flight from london to Cairns Australia and return. Booking reference WGCN2H refers.
1
(opinions to this review)
 Cancelled flights with seats booked and paid for.
1
(opinions to this review)
 food safty
1
(opinions to this review)
Malaysia Airlines Alternatives
Finnair 9 reviews EmailFlights 4 reviews LuggagePros 5 reviews Trivandrum Airport 32 reviews Flights Kart 10 reviews