Marlboro
Reviews and Complaints

I bought two packs of cigarettes and when I open one of them the filters fell off every cigarette. The lady at the 7-Eleven would not take the cigarettes back, exchange them nothing she even said wow that's weird I've never seen that before . I've been smoking for a long time and never see that before either?$8 a pack down I want my money back! Or new cigarettes

On Monday March 26th 2018, I went to circle k and bought a pack of Marlboro black 100's and they was all stale everyone I lit was just nasty so I just thru the pack away. I have never bought a pack of cigarettes like that! I called circle k but they said there was nothing I could do but to contact Marlboro! I'd like a refund or something because this is ridiculous! Please let me know something asap

The last number of packets I have purchased have been very poor indeed. While tipping the ash, usually out the car window I find the tip is falling off and have to be re Lit. This is so annoying and extremely dangerous while driving should the Lit tip blow back into the car. Has the quantity of tobacco been reduced to save money? Very disappointed and dissatisfied customer. I rarely complain about anything but this issue really has me annoyed.

Opened a new pack and several of the cigarettes had large lumps of tobacco that wouldn't burn, I had one that dumped the lit end on my trousers as it just fell out when I wasn't watching, the code on the pack is V289Y72C2 if that helps, and they were bought at mcdill afb on 03/23/18 I've been using Marlboro for years now and this is the first time this happened, not sure whether to switch brands.

I have been smoking the same brand (malboro beyond blue) for about 6 years now and I have been getting quite a few of the cigarettes lately (since November 2017) that do not have a menthol ice ball. I would assume that being such a popular brand that this would not occur as often as it does. On average about 30-40 cigarettes. As you know this is not a cheap cigarette and these "oopsies" are occurring way to often lately. I would like an explanation and a way to resolve this issue as a matter of urgency. Kindly be advised that I am situated in Port Elizabeth South Africa.
Thank you and your speedy response will be highly appreciated.

Hi,

Been a Marlboro Filter plus silver smoker since 5 years and it's so disappointing that we find the cigarette is no more arriving Kuwait since more than 3 weeks and no store has it.

Requesting you to please understand how much this affects when shifting brands.

Please write back on [protected]@gmail.com or +965 [protected]

Hope you will resolve the matter quickly

Sachin

Hello.

The last box of cigarettes I bought were very disappointing. FIVE out of the twenty either had no memthol 'iceball' or if they actually did and you would pop it, there would still be no menthol taste. It would taste as if I didn't even pop the iceball. This has happened to me before, and I am very unhappy.

I hope you can help.
Kimd regards

I bought a carton of marlboro lights special blend 100's. I don't know how to explain but the cigerettes had the paper twisted and in the wrong places some were smaller. It was really weird. I couldn't smoke all of them because of the way they were made. After spending almost 60.00 you expect more. I've smoked marlboro always and i am 54 and never had a bad pack. Now I've got a whole carton like this.

I purchased two packs of cigarettes from my local GetGo and both packs are extremely stale. The taste is horrible and they bend without breaking. I took them back to the store and was informed that I was the third person in two days to have the same complaint. I was instructed by the manager to contact Marlboro directly to discuss the issue. Please contact me regarding a refund for the products.

I've never done this before so I wish I didn't have to do this but I brought 2 packs of Marlboro 100 black reds and there were 3-5 cigarettes that were broken in each packs. The box was not crushed and everything looked good. I purchased them from Sadlers in Dunn NC 28334. It just seems so odd. I've been very pleased with your company and I will continue to buy. Thank you for your time and I look forward to staying with you.

I got these pack of cigarettes and I have never tasted a worse pack of cigarettes in my life. I do not know if they were stale or what. The pack number on the bottom was V283X74C1. I would highly appreciate if you guys could tell me how old they are and some how make up for such poor tasting cigarettes. I buy your cigarettes and if I can not get a guarantee on a good pack of cigarettes. Thank you for your time.

To whom it may concern,
I got a pack of cigarettes where the filling keeps falling out of the cigarettes. I light the cigarette and it was halfway gone. The entire pack was like that. A couple months back I got a pack and the entire cigarette went up with a brown burn mark Down the sides and took a picture if needed. I've been smoking over 16 years and have had multiple issues with cigarettes of the course and they're extremely expensive to have them be wasted. No exaggeration I could say I've purchased over 15 packs of cigarettes that's had issues with them and in the past it wasn't an issue cause I didn't have as many bills or four kids I'm raising on one income and they've gotten unbelievably expensive as the years have past and would like to be remburisbed for the several packs of cigarettes wasted or had to be trashed over the last 16 years. I've had to trash 2 packs in the last couple months let alone half my life time. If you could please get back to me it would be greatly appreciated and to be reimbursed for all of them is very much needed! I thank you for listening to me and hope you have a wonderful day!

I got a pack of Marlboro black menthol 100's from Dollar General here in Linton, Indiana, and they didn't taste of menthol at all and the tobacco was crumbly dry. I had to throw them away because they tasted stale. I paid almost $6.00 USD and the Dollar General store said they could not replace them. I would be grateful if your company could somehow compensate this with some sort of replacement as I generally buy Marlboro black menthol 100's. Thank you

I have been buying cigarettes with you for as long as I started smoking, I bought 4 packs of Marlboro nxt and they weren't wrapped? And also we're only half full. I am not sure why. And it was disappointing don't know what to do with this but surely am I person of your service, what should. I do? I previously noticed when I walk back to the store there is nothing they can do they said. Would I be able to get a refund?

Dear Sir / Madam,

I've been buying your Marlboro products for many years and have always had my experience, but today I bought a Marlboro Silver cigarette with a long hairline and a stem. I do not think this has come to an end with such a company and that was a big disappointment for me. Before that I have never experienced anything like this, and I've always been 100% satisfied with your cigarette products when I smoked the cigarette I pulled out the hair afterwards and it was not burned to the stomach which was very unpleasant for me.
I was very disappointed in your company that it was published, such a big famous and well known renowned company.

Sincerely:

Henriette Biro
Kecskemet, Hungary

I smoked my last cigarette in my packet today and when I looked at the wrapping, I noticed that it is not wrapped perfectly. The edges don't meet. You are a company of high standards and I believe this shouldn't be unheard. I've never experienced such an problem and would be glad to never do again, I trust that you take note of this complaint otherwise you might lose the high standards status you have.

I would like to address how disappointing to be informed that Marlboro's distributor treat with the partner & suppliers with bad attitude, he didn't come on time as well as he didn't add the points honestly to get the bonus, we are loyal to your product and company your quick action and feedback is highly appreciated .
Below information will support you.
Distributor Code: [protected]
Distributor Name : Abdel Halim
My Code : [protected]
Abu Omar Market
Contact Number : +[protected]
Address: 5 Mustafa Hafez St, Gisr Suez

One more time, I would like to address how disappointing it is to deal with a huge name in the market and to be misled in such way.

Hi I purchased some cigarettes and they are all very stale and dry to the point tobacco is falling out of the bottom. Please can these be replaced i purchased the cigarettes from a supermarket store in the UK and they have said to take up the complaint direct with the company.

My email address is
rav.[protected]@hotmail.co.uk

I look forward to hearing your response.

I bought a carton of Marlboro cigarettes and they burned up so fast I have never experienced this before I got headaches from smoking them I usually enjoy my cig this carton I have not at all I paid 43.00 dollars for the carton. A carton usually last Mr a week and a half I have one pack left and it's only been five days ibamm truly disappointed and on a budget. I have been buying Marlboro cigarettes for 28 yrs and I can't believe I'm complaining to u guys right now I don't want to change brands I just want good cigarettes thank u to whom this concerns

I have been smoking your fantastic Marlboro cigarettes for the last 32 years of my life, never changed it even once.
lately, the cigarettes I bought, nearly 20 packs, did not taste the same at all and I had to throw away most of them. I am talking about Marlboro soft, the red package. I feel so frustrated from this and have been thinking of changing cigarettes. each pack costs me about 10 dollars, 36 Shekels.
I think I ought to be compensated for this, but then its your call.

I bought the cigarettes from Afula area, north Israel.

looking forward to your prompt reply,

Jamal Darawsha