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Marlboro

Marlboro review: half empty cigarettes 186

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12:00 am EST
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My complaint is from a consumer point of view. I recently purchased a pack of Marlboro mediums and over half of the cigarettes in it were short on tobacco. One was over a quarter of the way empty. I have been a Marlboro smoker for 12 years and don't want to smoke anything else but this has happened a couple of times to me now. Is there anything that can be done about this to make it right? Thank you.

186 comments
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mrd john
US
Sep 01, 2018 11:25 pm EDT

the local 7/11 stores are not honoring the .50 discount on the labels
13990 Metrotech Dr, Chantilly, VA
14533 Lee Rd, Chantilly, VA
why they are doing this is a mystery to me

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rupertknight
ZA
Sep 02, 2018 12:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am tired of the ball being non existent. i understand this happening once but it happens all the time.

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Dustin Micah Couch
US
Sep 02, 2018 3:48 am EDT

I bought a carton of menthol cigarettes, and almost every pack had at least four to six cigarettes with little holes in them. I love your products and will continue to buy them but I'm very unhappy I paid a lot for the carton of cigarettes.

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Smith Wayne
IN
Sep 03, 2018 1:04 pm EDT

Smoking your cigarettes since many years now but the taste and quality of your cigarettes have changed drastically and is not the same!

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John6262
US
Sep 03, 2018 5:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Why the hell were they discontinued?

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Tomato Teyu
US
Sep 04, 2018 7:59 am EDT

No QC?

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Pranav Barde
US
Sep 05, 2018 6:04 am EDT

Hi I am resident of Bhilai Chhattisgarh India and I have the complaint regarding the quality of above cigarette being sold in our city or state compared to other states of the India.

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Noah Hlavka
US
Sep 05, 2018 9:08 am EDT

I bought a pack of cigarettes earlier today and over half of the pack was just cig tubes with no tobacco in them

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Jennifer80
US
Sep 05, 2018 10:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was told a $25 e gift card would be sent to my email and still haven't gotten it was wondering when I would get it? It does NOT SAYING ANYTHING about a mics l music cash l card it says e gift card.

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Awinck86
US
Sep 06, 2018 4:24 am EDT

Black 72's are NOT the same as Blue 72's. Why is Marlboro trying to convince me they are the same just repackaged? Stop lying to your loyal customers and just bring back the OG Blue 72's!

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Jon William Shaw
US
Sep 06, 2018 5:15 am EDT

I bought a brand new pack and 5 of the 20 cigarettes were broken, i wouldn't care if they were not 9$ a pack. It is [censored] that Marlboro doesn't have better boxes to stop something like this from happening.

Deepak jangra
Deepak jangra
IN
Sep 10, 2018 6:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been smoking marlboro advance since 2013. I recomend you to kindly make a red line where the tobbaco ends, so that no one could smoke after that point because at the end we generally smoke till the filter start burning out. I request you to kimdly emphasize on my words.

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Codie3693
GB
Sep 10, 2018 12:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Marlboro gold fine cut tobacco that I bought from a local shop tastes Menthol and it's not the tips I am using as I don't use tips I can not stand menthol so can not smoke it and now do not want to buy any more of your tobacco

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Toddwinde4
US
Sep 10, 2018 8:56 pm EDT

I have done wasted about two cartons on cigs that keep breaking at filter. Can't even smoke whole cig.what is the deal with this? Someone needs to resolve this issue.

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Pierre Michel
US
Sep 11, 2018 6:14 am EDT

Just found a piece of plastic in my cigarette...
Where could I officially complain?

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Alburnett75
US
Sep 18, 2018 5:59 am EDT

I bought a carton of your cigarettes at the Fred Meyers on Airport Way in Fairbanks Alaska that were molded and have made me sick. This is the worst I have ever had.

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elimnolff
US
Sep 18, 2018 11:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought a carton of Marlboro reds and there was only 9 packs of cigarettes.

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AlsonToh
SG
Sep 18, 2018 4:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i bought one pack of marlboro menthol and chance upon a stick without the filter. how am i supposed to smoke? i'm from singapore and i'm being charged $13 for a pack or cigarette. I'm really disappointed for having stale cigarettes every once in awhile. but this time a cigarette without a filter is really disappointing.

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ammccon
US
Sep 18, 2018 7:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been smoking this same brand for over 20 years, this is the first time I have bought them and the entire carton has been awful. They burn fast and uneven and feels like air when inhaled. I have been very disappoint for the first time. This is not a cheap brand but it seems like these were off brand

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Emily Harless
US
Sep 18, 2018 10:00 pm EDT

I have bought four different packs of cigarettes and in each pack there is at least one cigarette that has a rip in it that looks like it come from the manufacturer.

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Lepine113
US
Sep 18, 2018 11:45 pm EDT

I just bought a carton of cigarettes and was opening my 2ND pack, removed cellophane, as soon as I lifter the lid a bug crawled out.
Today I opened up my 4th pack and smoke 2 cigs and they were both stale. Even my mom and my husband took a drag at seperate times, and they both said it tasted funny. Cigarettes are not cheap, fix this please!

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Mandie Reed-Thomas
US
Sep 18, 2018 11:56 pm EDT

I bought a carton if your Marlboro reds as I have every month for fifteen years and every pack was stale. I bought them at

📍 Desoto Speedway
350 Commercial Ct
[protected]
My name is Amanda Thomas
My address is 1701 Bayshore Dr
Nokomis, FL 34275
[protected]
jonandmandie514@gmail.com

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Marjorie Fogg
US
Sep 19, 2018 7:43 am EDT

When I lite my cigarette this morning it started burning down the side this was in my cigarette

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Mellissa Lentini
US
Sep 19, 2018 8:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought two pack of Marlboros 100 and the are burning a quarter of the way down or the filter is just breaking off in my hands ! Not very happy because each pack cost 10.23$ ! Anything you can do about this would be great ! Thank you, Mellissa Lentini

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Myinkurskin
US
Oct 02, 2018 8:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought a carton of Marlboro black 100's from the 711 on Fremont Blvd in Fremont ca and they were stale ! I tried to return them to the store and they refused an exchange or refund on my purchase!(they were extremely rude ) Help! I really hope I'm not assed out on my months supply !

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Rosie Dvojacki
US
Oct 15, 2018 5:08 am EDT

Ok 1st you take away the blue 72s. Then I switched to the rich cool blues shorts. And now it seems like no one can get them in. So what is going on? Every place I stopped in at said they ordered them but the didn't come in. I really hate to switch again and I don't like any of the blacks.

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Marsoleno Gaffley
US
Oct 15, 2018 7:29 am EDT

I purchased a packet of cigarettes and so far 2 cigarettes never had the flavour ball in the butt. Bar Code No. [protected].

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Clintfaith
US
Oct 15, 2018 7:30 am EDT

Have smoke Marlboros for 20 years menthol and I think it's pretty sick they got a coupon on Facebook take a survey and win five free cartons and you can't even use them in any store

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BlueBird01
ZA
Oct 15, 2018 9:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

04 August 2017 - I have purchased a box of Marlboro Beyond Blue this week and found that a few of the cigarettes in the pack did not have the Menthol Ice ball in the filter. This has happened occasionally even with the previous GOld Beyond packs.

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Carine Oberholzer
ZA
Oct 15, 2018 2:55 pm EDT

Good day, I have been smoking the new marlboro beyond blue, and I have had four cigarettes, in four different packages, that did not have the iceball in the filter.

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Jamiesmith97
IE
Oct 16, 2018 3:55 am EDT

Over the last week I have bought your smokes ice blast capsule and there has been no capsule in them 3 packets only had 5 cigarettes that had them the rest have none I only smoke these smokes and it's just not on paying €12 a box I expect what I buy to be produced I would like something to be done about this

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Sanav
IN
Oct 21, 2018 8:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am from chandigarh . I was smoking this cigarette but there was no flavour balls in these cigarette. My whole pack is now a waste and now shopkeeper is also refusing to return. My whole money is now wasted

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Mehul Rastogi
US
Oct 21, 2018 10:31 am EDT

I have been smoking marlboro cigerattes for a few years. In my native area the quality is good but in Guna MP India where i currently reside there is only fake cigerattes with a bad taste avalible. Marlboro please look into this issue as i have been a consistent Marlboro smoker but due to these issues i am being foeced to reconsider

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Znobia
Baltimore, US
Oct 21, 2018 12:38 pm EDT

The new Special Select—the burn is awful! I don't enjoy them at all. And I would like to thank Philip Morris for finally getting me to a point where I want to quit. I have to struggle to get through one cigarette because Selects are nowhere as good as the Special Blends. The change is a fail!

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Joshuagilbert
US
Oct 21, 2018 10:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I just recently bought a pack of the Marlboro Menthol 72s the black back and every one of the cigarettes have been stale why is that. Not happy

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Elena Parker
GB
Oct 22, 2018 3:38 am EDT

Recently the composition of your cigarettes is iffy to say the least. Once lit rather than staying intact the glowing ember falls in my lap, seat, carpet, clothes and sometimes other people. What's happened?

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Meme84
US
Oct 22, 2018 5:01 am EDT

I just bought a pack of cigarettes and upon opening them, they have little red like ants crawling around. If I have to pay 5.95 for a cigarettes it better be good . Full pack I trash

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Daniyal Sohail
PK
Oct 22, 2018 8:03 am EDT

The new pack and design is awesome but the taste is actually very bad. The old taste from the the old marlboro lights was better, kindly look into this matter.
Thankyou!

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Jeremyweerts
US
Oct 22, 2018 2:03 pm EDT

This is not really a complaint just something out of the ordinary I found in my recent pack of blend 27

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Shizcakes
ZA
Oct 22, 2018 3:25 pm EDT

Hi, I bought a pack of Marlboro Red Beyond and there were no ice ball's in a few of them. Which is quite disappointing -as I've been smoking it for a long time now and always pop the filter for the taste that it is supposed to provide. This is also not the first time that that it happened and a few of my friends had also experienced this.

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