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Marlboro

Marlboro review: half empty cigarettes 186

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Author of the review
12:00 am EST
Review updated:
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My complaint is from a consumer point of view. I recently purchased a pack of Marlboro mediums and over half of the cigarettes in it were short on tobacco. One was over a quarter of the way empty. I have been a Marlboro smoker for 12 years and don't want to smoke anything else but this has happened a couple of times to me now. Is there anything that can be done about this to make it right? Thank you.

186 comments
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Samantha L Atherley
US
Oct 22, 2018 5:03 pm EDT

Pin hole in 2 cigs out of my pack

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GwynethYon
ZA
Oct 23, 2018 2:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi
You advertised that Marlboro Gold beyond will be in new packaging, this is now blue and does not taste the same. I am so dissapointed because it took me a long time to find a cigarette that was affordable and enjoyable as I smoked Dnnhil Menthol before. Now MGB is blue...very dissapointing. Kindly please advise?

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Sonia Thomson
GB
Oct 23, 2018 6:50 am EDT

I have purchased a 20 box of Marlboro Green and they are most certainly not Menthol cigarettes.
I wish to send them back directly to you to resolve the issue. To be frank they are of poor quality and not what I expect from a high end brand.

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Sarah Knight
US
Oct 27, 2018 5:13 pm EDT

This is my second time purchasing a box of malboro gold beyond, and once again the packaging is misleading and is in fact malboro beyond blue. From a branding perspective this is false advertising and false branding. This is so detrimental because I will stop purchasing a brand that lies about their services.

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Randiabr
US
Oct 27, 2018 7:29 pm EDT

I was at a Race Trac today, I was informed that Marlboro was discontinuing this brand.
Is this a true fact?

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JAult
NZ
Oct 27, 2018 8:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

One of the cigarettes in my pack completely fell away from the filter when I drew it out of the pack. These cigarettes cost $26.50 in New Zealand and I felt ripped off. I expect replacement please.

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Teanne kistnasamy
ZA
Oct 31, 2018 8:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a pack of marlboro beyond red cigarettes on Saturday the 6 May 2017 from a local tuckshop in Durban kzn. When I opened the pack my cousin and i lit two cigarettes and realized that the goods were damaged the two cigarretes that are damaged won't even lite.

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Anatasha
ZA
Oct 31, 2018 11:40 am EDT

This is the second cigarette packet I opened and there was one that didn't have a switch in the new label...didn't smoke nice at all...not cool guys...had to throw it away...

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Kevin Elliott
US
Oct 31, 2018 3:25 pm EDT

There are many stores throughout Kentucky that although they sell your product they refuse to take your coupons

Feel free to contact me at [protected] and my name is Kevin

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Katie Whitmarsh
US
Nov 01, 2018 2:28 am EDT

I had bought a Pack of cigarettes at the gas station and the whole pack came like this one cigarette in the picture below.

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Mies Schuit
US
Nov 01, 2018 2:38 am EDT

I got some plastic strokes in my sigarettes from you this cant be good i smoke weed so somethimes you got to break the tabak for your joint and now i found this in the sigarettes from you

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Chaneharlin
ZA
Nov 04, 2018 10:06 am EST

Hi there. I just purchased a packet of Marlboro red beyond, as I was taking a drag the cigarette came alight and actually burnt my finger. This was the first time I experienced anything like that.

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Slade021
ZA
Nov 05, 2018 4:39 am EST

I've have been buying Red Beyond for 2 years now and never had a problem.
Last 3 packets I have bought have had a minimum of 2 smokes that are damaged( holes) and 1 with no menthol bubble to pop.

If possible could you please look into the problems in the future.

Regards
Slade Lottering

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Dana Knoll
US
Nov 06, 2018 5:44 am EST

I pulled a black covered ciggarette out of my pack of marlboro 27 shorts.

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Brittneyhawks
US
Nov 11, 2018 9:32 pm EST

Bought a carton of Marlboro menthol 100's in California and the whole entire carton is stale.

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Dane Deutschmann
US
Nov 11, 2018 9:49 pm EST

One of the Cigarettes had double wrapping.
Wrapping was joint

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Jpank322
US
Nov 12, 2018 5:37 am EST

I opened a brand new pack of ciggartes and 4 of them where double wrapped in the filter area. Was not able to use or smoke and had to throw away. Spent $6.50 on the pack and was unable to use a few of them. It's outrageous.

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Dana Acuna
US
Nov 12, 2018 6:22 am EST

I was smoking a cigarette and something popped out the cigarette and burned my eye lid.

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cwhall1996
US
Nov 12, 2018 9:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I have bought 2 pack of marlboro menthol black 100s and both packs the cigarette was comeing apart from the filter v349x63a1 this is the pack that it came from. there are many of them in each pack so im only getting about half of them per pack. you can contact me at [protected] or at cwhall1996@gmail.com thank you i hope you have a good day .

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Thanon
ZA
Nov 12, 2018 12:13 pm EST

Over the last couple of months I have bought numerous packets of of cigarettes with NO iceballs. This is the only reason I buy these

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Dana Acuna
US
Nov 12, 2018 12:32 pm EST

I was smoking a cigarette and something popped out the cigarette and burned my eye lid.

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Dodgedriver08
US
Nov 12, 2018 12:43 pm EST

I opened a pack of ciggaretes and part of the paper was gone off the butt of the ciggarete it was only one ciggarete and it was in the back of the pack I'm very concerned about the rest of the ciggaretes.

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Kyle Murray
US
Nov 12, 2018 2:23 pm EST

The ice ball was already crushed and it tasted horrible
I always like smoking your brand but this has put me off
I don't want to complain
But I think this has to be said
thank you kyle

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GeorgeAT1234
US
Nov 12, 2018 4:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I bought a carton of Marlboro cigarettes at a Marathon gas station and litterally even pack out of that carton were discolored like they had gotten wet. So now I'm out $60.00 ...is there any way that we can fix this issue. I have smoked Marlboro for 16 years and have never had this issue before.

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Tim922000
US
Nov 12, 2018 4:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

To whom it my concern.

I was smoking a cigarette today and discovered a metal chip one. I honestly don't think that it's normal. I took pictures of it and saved it in a plastic bag. Let me know what I should do.

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Giovanni Giuseppe Fortunato Salottolo
US
Nov 12, 2018 8:55 pm EST

Hi my name is Giovanni Salottolo.

I've been a marlboro smoker for 15years now and have never had 1 bad smoke until today. Smoked a few and now I see one that is wrapped wrong. Is this the quality I m buying now.

+[protected]

butchermang@gmail.com

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Fastturtleswife
US
Nov 12, 2018 9:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I ordered the pliers from the advertisement inside a cigarette pack at least a year ago and I still have never received it

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Wrightdavid568
US
Nov 12, 2018 11:02 pm EST

I bought a carton of Marlboro reds like of done everywhere since 1979, 3 whole packs were completely nonsmokable because the filters were split away from the tubes.2 other pls had damaged cigarettes @72 dollars this hurts I don't want to change brands but if this keeps up I will

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Jennifer Rooks
US
Nov 13, 2018 3:40 am EST

I bought a pack of stail cigarettes from the store yesterday. They were absolutely disgusting. This has happened several times now. I typically buy from Shell gas stations, they typically have sales.

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Jonathan92
US
Nov 13, 2018 8:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I'm upset that y'all have a scam going around the if you do these 3 easy steps you will get 5 free cartons of cigarettes Witch is a scam and false advertisement and if it's not taken care of I will take your company to court

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Yehia Adlouni
SA
Nov 13, 2018 11:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I bought a cigarette packet with the following specifications :
Product : Marlboro touch "less smell" Blue package.
Product Code : 6290 0737
Product Date : 06/16
< U26ZSHWHX6EU
When I was smoking from this packet I found one of the cigarette broken and without filter.

My Contact E Mail : adlouni.yz@hotmail.com

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Marcy Annskinner
US
Nov 13, 2018 9:30 pm EST

All of my cigarettes in the last 3 packs when I get to the end of it the cherry falls off. Burnt a shirt my finger and carpet. Really unsafe.

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Andreas Du Plooy
US
Nov 13, 2018 10:24 pm EST

Hi, I really enjoy your cigarettes however opening a pack of Marlboro filter is hard! When I pull on the seal the bottom half of the plastic cover comes off, the top stays on and take me a lot of time to remove it.

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DeeRogers
US
Nov 14, 2018 12:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more

For the past couple weeks, every pack I open has a huge rip in atleast one cigarette. The packaging is in perfect shape. It is getting ridiculous. I smoke over a pack a day and these busted cigarettes are adding up. It's added up to a pack and a half of busted cigarettes.

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Necla
US
Nov 14, 2018 12:34 am EST

I pay £9.60 for that! You are such a big company and it's a big mistake!

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Kdp9621
US
Nov 19, 2018 11:30 am EST

I cant even smoke my cigs. Poorly made. Filters are all torn and they are dirty.

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chelseahamilton89
US
Nov 19, 2018 10:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I bought a pack of cigarettes and 3 of them had holes in them and were hard to hit. $10/pack and get cigarettes with holes in them.

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DawnMYost
US
Jan 05, 2019 11:08 am EST

Please bring back the Skylines! I'm going crazy!

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Starla Miranda
US
Jan 22, 2019 11:14 am EST

I have tried multiple times to create an account on your website so that I can receive coupons and prizes but the website says it can't verify my age. I have called customer service and have received no help. Please fix this or email me at blue.mystic.mama@gmail.com . Thank yiu.

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Carnagei
US
Jan 23, 2019 1:50 am EST

I bought a carton of cigarettes and a two of the packs had cigarettes that were only half full and some of them were just stems and sticks..

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