Mashreq Bank
Reviews and Complaints

I have closed my credit card with Mashreq and got a clearance letter from the bank when I resigned and canceled my UAE residency visa in 2017. I was advised by bank personnel who closed my credit card to keep the Mashreq account open as it will be free of any charges for life. I have just checked this account and saw I am in debt even though I have not used it in 2 years. I would like to close it immediately. Account number is [protected]. Andreea Codruta Rusu

E-mail : [protected]@yahoo.com

Thank you

Mashreq bank representative Hasun, mis committed me that there is welcome bonus amount which you will get if you open an account with us but I never ever got that bonus amount. And when I complaint against it in the bank, instead of asking to their representative that why he mis committed to the customer, bank asked to me to provide the proof and closed the complaint.

20 August 2019
I would like to help my friend to get her clearance since she already settled her dues in Mashreq. Due to pending pending cancellation of her visa at Immigration, her company is giving her a threat that if she will not accelerate her issues to the bank, they will charge from her the overstaying penalty and deduct it in her remaining gratuity. Her visa will expire on Aug. 22, 2019.

Please advise how can she get her clearanc e without any hassle.

To Whom It May Concern (Mashreq Bank Dubai)

It's been a month since I paid my NSTL loan to close my account but you have not given me the exact amount to totally close this.

I spoke and paid with Mr.Mohammed Kilani in al Rigga branch but he cant give me the remaining balance to be paid and I expect response from Mr.Esmail Ali who is contacting Mr.Kilani about this issue.

I even wasted my time to go to Dubai mall branch and was given an email address "CCRDRBG@mashreq.com by your staff to raise this complaint but my email isnt sending to this address.

Please look into this matter seriously because I will be leaving the country.

Please contact me by email asap at [protected]@gmail.com
or through call at [protected] for me to be able to explain the whole incident.

Thank You.

Dear Mashreq team
Just now I seen my credit card statement.
Here I noticed my last due payment is not yet credited in my account.
last 10th August I paid my due payment 5000aed.
Please check my by below screenshots. Please check & confirm my statement. The above message I sent by mail also.
My mail is: gs.[protected]@gmail.com.
I am looking for your reply.
Thanks
Shanmugaraja

My credit card statement had some errors from banks side in April 2019 which i have highlighted to the customer care agent in the beginning of May 2019 itself. The customer care agent confirmed the error that was IT issue & advised the same will be sorted in the next statement. She even confirmed all the charges related to this issue will be refunded and there will not be any negative effects due to this issue. Even after several reminders, the problem not yet sorted and my credit score and all dignities got affected. Now i am getting the threatening messages and calls from Mashreq bank collection department that they are going to deposit the security cheque and there will be travel ban on me. Kindly help me to get this issue & my statements streamlined, all the negative impacts sorted and get the wrong charges refunded

Credit Card number - [protected]

Nibu Joseph
[protected]

i am zia ul haq
i went 5 times in bank but did not open my salary account
i have all documents which are required then said to me
go for mashreq neo online
i apllied mashreq neo but it shows already relationship with mashre neo
but i did not make id and password
on my id already show mashreq neo
i called helpline mashreq but did not attend any customer care person
i am fedup

Dear Team,
It is very surprising you confirmed this issue (Case Resolved : REF-1549461-J6M4P1 )
is resolved and I checked yesterday it still showing a negative balance.
I need to close both the accounts with Mashreq Bank and issue a Clearance Certificate.
Thanks
Biju Ramachandran
On Mon, Aug 6, 2018 at 12:18 PM Client Services wrote:
Dear BIJU RAMACHANDRAN NAIR KRISHNAMMA 
We are pleased to inform that your Complaint  bearing Reference No. REF-1549461-J6M4P1  has been successfully processed.
For any further assistance you may write back to us using Case Reference No REF-1549461-J6M4P1 .
Regards,
Mashreq

Hi,
Kindly be inform that Mashreq AGAIN charge me of PAY PROTECT causing my card to OVER-LIMIT.
You people charge me of this back in March and stole AED100+. The amount was not returned to me and your customer service just DEACTIVATE it under REF-3079479-Q9Z9F9.

This July I checked my statement and saw AGAIN anothe pay protect charge and this time it causes my card to OVERLIMIT. I raise this under Your Service Request Reference No. is REF-3999833-G7X5K7, REF-3999864-W9S8L0, REF-3999904-G6F6B7. And your customer service just told me it was a valid charge?! That there is recording about the call (you have recording i know).Yea you call the question is did we avail the Pay Protect? Because I DID NOT! I even CANCELLED it on the first place. Who activated it? Why it was activated? When I DID NOT AVAIL IT?! This is an extortion and steeling. I am trying to trace my June statement. I don't k iw if you charge it again there as I don't normally check my statement. Now I learned that you people are thief and that we should not trust you.

Now tell me, what action will you do with this case. Your call center agents aka customer service are useless. You people are THIEF.

Try to think LOGICALLY. How come that this charge has been activated AGAIN when the client already deactivated it back in March? Something is terrible happening inside your company and part if it is STEELING MONEY FROM CLIENT!

Dear Sir/Madam,

Case: REF-3954349-Z8Q4W2

I have a registered complaint on Mashreq Customer Care ( REF-3954349-Z8Q4W2 ). But the issue is not resolved yet.

As per the mail I got against my Complaint reference number, I have sent a mail and a reminder to Ms. Sufia but I did not get a reply or a call back from her.

Now already, I was trying to sort the issue from 8th July 2019, but customer care is not cooperating with me. Whenever I was calling to customer care, they were promising me to give a call back. But I did not get a call back yet.

And now I am not able to call to customer service because I am not getting your banking activation code to my registered mobile number.

So I am not understanding, why Mashreq is dealing the complaints like this. On 25th of July, Mr. Thoufeeq, manager of customer care also promised me to sort out this issue on or before 28th of July.

Still my issue is not resolved. And I already informed customer care that I am a 7 month pregnant lady and I need to exit from here to India for my delivery. And now I am getting strain and stress because of these issue. I cannot tolerate this anymore.

So please advise me what is happening. I need a proper explanation on this.

Lisa Alwin
00971 [protected]

Dear Sir,

I would like to bring your kind attention, Mashreq bank customer service agents calling to the customers and saying something is in free for Pay protection just by saying as you are a top customer.

Now, I want to elaborate on the topic-When I saw my May-2019 credit card statement, I found that I was charged Dh. 49.17+2.46(05% VAT)=51.63/- for pay protect. The call center agent had told me it would be completely free as you are a top customer based on the transactions and I don't have any confirmation email as it's activated in my card without any terms and condition for the plan.

So, that I registered my complaint with Mashreq Bank, and they removed the "Pay Protect" but they refused for reversal the charges.

Unfortunately, I got a penalty of DH.279.00+13.95(05% VAT)=292.95/- for an over-limit fee as because of Pay Protect plan. ( Because they added Pay protect to the card and outstanding of the card became more than my credit limit).

Total Deductions is Dh.51.63+292.95=344.58/-

So, same I conveyed to customer service, but they declined the request.

Therefore, you are kindly requested to do the necessary favorable action for reversal of pay protect and over-limit fee for the same.

and please be informed to the bank (As we cannot reach bank higher authorities), call center agent to be more clear (Without saying something free) with the matters while conveying messages to the customers and it should be with the proper documentation.

Thanks & Regards,

Nanditha.R
+[protected]

On my installment credit card payment plan, my last installment was paid 4 days late. I have paid almost 16000 interest on this credit card loan.
I have been charged late payment fees and about 480 dirhams interest for installment of Dirham 7236/-, for being late for only 4 days.
I tried contacting customer service, collection department and also personally visited Burdubai branch to enquire and request for waiver of such charges as I have finished paying all dues and my credit cards are closed.
All above contact sources said they can not do it. They are not even ready to register a complaint or escalate my request.
After being a Gold customer and one who has paid more than 40, 000 interest on various credit card charges, I am disappointed that they can not waive 700 dirhams for a customer of 15 years.
Jaydeep Raval.
[protected]
[protected]@yahoo.com

I am holding hdfc bank indian debit card for personal usages I was looking to withdraw some cash from atm but tranjaction did not gone through and card has not come out from the the machine where I made the tranjaction mashreq new gold centre dubai .where should I found my card how can I use same card again do I need to deactive my card kindly assis me on it asap .

Dear Team,

In halo hotel dubai lot of fraud transaction is happening with help of old MD soumit jena. The new MD is just dummy peace. Behind old MD md only doing all activities. Before they were doing punching fraud transaction on MID [protected] and pos id : [protected] not when that stop they doing fraud transaction on cc Avenue link https://www.resavenue.com/servlet/invoice.servPropertyInvoice?id=-1261895223KADPSZRRV0506

Even bank RM is giving support for this

My friend back in UK lost his money from his credit card and then he complaint his bank but they said to him it will take 60 days minimum to get his cash back after investigation. The poor person reserve that money for his son education

My helpless friend called that hotel and no response then on this month 16th i went my self to hotel and Met a gentle man called Chola. Then i said i am interested work with you on this kind of transaction he was taking me to coffe shop offering club party and all.Then next day he sent me the above link.

Please look this matter seriously..

I am holding smart saver card . And i have previous balance is credit 1.68 . And this balance is from 2018 . And in the month of June 2019 an amount 18.07 shown which outstaniding bal . And there is no transation done by me from last nine month .And more over i am on my vacation when i came back due date has gone i call your customer care they told me june 2018 Some VAT charges now chagred . And you have not paid that so penalty imposed i have deposited the amount on 18th july . And requested to cancelation of card . On 18th again i have received massage that 264.5 become 561 . Which is not accptale to me .As you told your Mission to build long term relation but your act in not showing a custmer who has haveing your card from 9 years . And your mission is also failed which say transparent . This amt is related to 2018 and you dabited me 2019.my mobile no.[protected]

Dear Sir/Madam
We made a POS transaction on mashreq bank pos machine on 16 of july 2019 of amount 2450, but we didn't receive the money yet. We contact with the customer, she said that the amount is deducted from her account. Kindly resolve the issue ASAP. We also face problem when we swap a card the paper didn't come out properly. But firstly kindly resolve the payment issue.
Regards
Ahsan Elahi
[protected]

I have send mony from Pakistan but my mony is not deposit in Pakistan account I have send 16 July . If my money not deposit in Pakistan account soo plz cencil it .i have attached my bank detail thanks
My bank account number is .[protected]
Pakistan deposit reference no.eede397a
I have deposit 16/07/2019
Depsiter holder name is sehrish w/o khurram ali

Hi,

I am writing to lodge a complaint against the customer service of Mr.Sameer Mulye
Sr. Mortgage Advisor whom i contacted to enquire about home loan. After submitting documents, He did not answer my calls and my messages and completely ignored me.
I am not going to recomend him and Mashreq bank to anyone for mortgage services.
I am very dispointed with his level of service.

His details:
Sameer Mulye
Sr. Mortgage Advisor
Retail Banking Group, Direct Sales
8th Floor, Entrepreneur Business Village, Deira
Mobile: +[protected]

Account holder name: solomon tomy
Iban: ae890260000959027171001
Account number: [protected]
Branch: emirates nbd building, al barsha 2, dubai bd
Swift code: ebilaead
Routing number: 3

The above mentioned is my mashreq neo bank detail.
It was not activated because of the low scale salary. but I already updated in my salary account in my company.
Company require a non liability certificate form bank.
Kindly do the necessary step.

Hi good evening my online neo account is not activated so pls process my account updation. I need to make my transaction IAM waiting for your response I hope will update soon.
my account is [protected] pls suggest I need to visit your batch or it will update by online thanks for this way to make positive thanks mashreq banking have a good day
Thanks and best regards