Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Banks Mashreq Bank Urgent: unacceptable service experience - credit card replacement
Mashreq Bank

Mashreq Bank review: Urgent: unacceptable service experience - credit card replacement

K
Author of the review
3:17 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Customer Care,

I am writing to express my extreme disappointment with the poor services I have been experiencing with Mashreq Bank. The level of service has deteriorated to an unacceptable level, and it is clear that there is no sense of urgency or concern for customer satisfaction.
I have been waiting since February 22nd for the replacement of my credit card, which was blocked due to fraudulent activity. Despite multiple inquiries, I have received no substantial updates or solutions, and it is becoming evident that Mashreq Bank is neglecting its responsibility to its customers.
This prolonged delay and lack of communication are not only frustrating but also reflect poorly on your commitment to customer care. I am deeply dissatisfied with the handling of my case, and frankly, it feels as though Mashreq Bank is "sleeping" on this matter and does not care about resolving issues for its customers.
The level of service I am experiencing is absolutely pathetic, and I am losing patience with the lack of action. I demand immediate attention to this issue and a swift resolution. If this continues, I will be forced to reconsider my relationship with your bank.

I expect a prompt response and a clear timeline for when my new card will be issued.

Recommendation: ZERO / NEVER / VERY VERY BAD

More
Send message
Copy link
Report
0 comments
Add a comment

More Mashreq Bank reviews & complaints

Mashreq Bank - Credit card recovery procedure 27
Mashreq Bank - Fraud transaction 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Mashreq Bank - Credit card settelment 7
Mashreq Bank - Cheating 62
Mashreq Bank - Mashreq neo debit card activation 3
Mashreq Bank - fraud happened to my savings account in mashreq bank
Mashreq Bank - not cancelled my credit bureau 1
Mashreq Bank - credit card complaint number 3648373
Mashreq Bank - Mashreq neo 1
Mashreq Bank - credit card
View all Mashreq Bank reviews and complaints

  1. Mashreq Bank Contacts

  2. Mashreq Bank phone numbers
    +971 44 244 444
    +971 44 244 444
    Click up if you have successfully reached Mashreq Bank by calling +971 44 244 444 phone number 241 241 users reported that they have successfully reached Mashreq Bank by calling +971 44 244 444 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +971 44 244 444 phone number 290 290 users reported that they have UNsuccessfully reached Mashreq Bank by calling +971 44 244 444 phone number
    UAE, Dubai
    +971 22 038 229
    +971 22 038 229
    Click up if you have successfully reached Mashreq Bank by calling +971 22 038 229 phone number 69 69 users reported that they have successfully reached Mashreq Bank by calling +971 22 038 229 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +971 22 038 229 phone number 71 71 users reported that they have UNsuccessfully reached Mashreq Bank by calling +971 22 038 229 phone number
    UAE, Abu Dhabi
    +973 17 504 415
    +973 17 504 415
    Click up if you have successfully reached Mashreq Bank by calling +973 17 504 415 phone number 3 3 users reported that they have successfully reached Mashreq Bank by calling +973 17 504 415 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +973 17 504 415 phone number 12 12 users reported that they have UNsuccessfully reached Mashreq Bank by calling +973 17 504 415 phone number
    Bahrain
    +852 25 212 938
    +852 25 212 938
    Click up if you have successfully reached Mashreq Bank by calling +852 25 212 938 phone number 2 2 users reported that they have successfully reached Mashreq Bank by calling +852 25 212 938 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +852 25 212 938 phone number 6 6 users reported that they have UNsuccessfully reached Mashreq Bank by calling +852 25 212 938 phone number
    Hong Kong
    +965 24 954 810
    +965 24 954 810
    Click up if you have successfully reached Mashreq Bank by calling +965 24 954 810 phone number 2 2 users reported that they have successfully reached Mashreq Bank by calling +965 24 954 810 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +965 24 954 810 phone number 7 7 users reported that they have UNsuccessfully reached Mashreq Bank by calling +965 24 954 810 phone number
    Kuwait
    +91 226 632 7200
    +91 226 632 7200
    Click up if you have successfully reached Mashreq Bank by calling +91 226 632 7200 phone number 5 5 users reported that they have successfully reached Mashreq Bank by calling +91 226 632 7200 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +91 226 632 7200 phone number 12 12 users reported that they have UNsuccessfully reached Mashreq Bank by calling +91 226 632 7200 phone number
    India
    +974 44 083 111
    +974 44 083 111
    Click up if you have successfully reached Mashreq Bank by calling +974 44 083 111 phone number 9 9 users reported that they have successfully reached Mashreq Bank by calling +974 44 083 111 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +974 44 083 111 phone number 7 7 users reported that they have UNsuccessfully reached Mashreq Bank by calling +974 44 083 111 phone number
    13%
    Confidence score
    Qatar
    +44 207 382 4000
    +44 207 382 4000
    Click up if you have successfully reached Mashreq Bank by calling +44 207 382 4000 phone number 0 0 users reported that they have successfully reached Mashreq Bank by calling +44 207 382 4000 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +44 207 382 4000 phone number 7 7 users reported that they have UNsuccessfully reached Mashreq Bank by calling +44 207 382 4000 phone number
    United Kingdom
    More phone numbers
  3. Mashreq Bank emails
  4. Mashreq Bank address
    Al Ghurair Head Office, 6th Floor, Deira, Dubai, United Arab Emirates
  5. Mashreq Bank social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 14, 2025
  7. View all Mashreq Bank contacts
Mashreq Bank Category
Mashreq Bank is ranked 139 among 414 companies in the Banks category
#137 Bank Albilad Bank Albilad #138 EastWest Bank (Philippines) EastWest Bank (Philippines) #139 Mashreq Bank Mashreq Bank #140 Community Bank Community Bank #141 Bank Islam Malaysia Bank Islam Malaysia

Most discussed Mashreq Bank complaints

Deduction of AED 13000 from unauthorized merchant
1
(opinions to this review)
 Cheating
1
(opinions to this review)
Mashreq Bank Alternatives
Huntington Bank 249 reviews Hong Leong Bank 116 reviews Eastern Savings Bank 18 reviews Home Credit India Finance 17 reviews Comerica Bank 60 reviews