CB Banks Mashreq Bank Poor customer service

Mashreq Bank review: Poor customer service 1

Elena Fedorova of US

Jun 29, 2024 5:31 am EDT

Verified customer

Review updated: Jul 01, 2024

Featured review

Due to the poor or non-existent customer service, I have decided to transfer my home mortgage to a different bank. Mashreq attracts new clients with competitive interest rates, but once they have a customer, they show no concern for them at all.

In their Home Loan department, there is no phone communication; everything is done via emails, which are not responded to for weeks.

Please think twice and check other banks' offers before deciding to go with Mashreq. It will cost you a lot of wasted time and frustration.

Recommendation: Avoid

1 comments

Add a comment

J. Pollich

1 complaint

2 comments

J. Pollich

Verified customer

You've made the right call moving your mortgage. When a bank can't even respond to basic communications, they're not worth your business. Always go where your time and money are respected. Research thoroughly and find a bank that actually values its customers. Don't stick around for poor service, no matter how good the rates seem initially. Stay sharp and keep your standards high.

Mashreq Bank - Credit card recovery procedure 27

Mashreq Bank - Fraud transaction 14

Resolved

Mashreq Bank - Credit card settelment 7

Mashreq Bank - Cheating 62

Mashreq Bank - Mashreq neo debit card activation 3

Mashreq Bank - fraud happened to my savings account in mashreq bank

Mashreq Bank - not cancelled my credit bureau 1

Mashreq Bank - credit card complaint number 3648373

Mashreq Bank - Mashreq neo 1

Mashreq Bank - credit card

View all Mashreq Bank reviews and complaints

Mashreq Bank Contacts

Mashreq Bank phone numbers

+971 44 244 444
+971 44 244 444

Click up if you have successfully reached Mashreq Bank by calling +971 44 244 444 phone number 241 241 users reported that they have successfully reached Mashreq Bank by calling +971 44 244 444 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +971 44 244 444 phone number 290 290 users reported that they have UNsuccessfully reached Mashreq Bank by calling +971 44 244 444 phone number

UAE, Dubai

+971 22 038 229
+971 22 038 229

Click up if you have successfully reached Mashreq Bank by calling +971 22 038 229 phone number 68 68 users reported that they have successfully reached Mashreq Bank by calling +971 22 038 229 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +971 22 038 229 phone number 71 71 users reported that they have UNsuccessfully reached Mashreq Bank by calling +971 22 038 229 phone number

UAE, Abu Dhabi

+973 17 504 415
+973 17 504 415

Click up if you have successfully reached Mashreq Bank by calling +973 17 504 415 phone number 3 3 users reported that they have successfully reached Mashreq Bank by calling +973 17 504 415 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +973 17 504 415 phone number 12 12 users reported that they have UNsuccessfully reached Mashreq Bank by calling +973 17 504 415 phone number

Bahrain

+852 25 212 938
+852 25 212 938

Click up if you have successfully reached Mashreq Bank by calling +852 25 212 938 phone number 2 2 users reported that they have successfully reached Mashreq Bank by calling +852 25 212 938 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +852 25 212 938 phone number 6 6 users reported that they have UNsuccessfully reached Mashreq Bank by calling +852 25 212 938 phone number

Hong Kong

+965 24 954 810
+965 24 954 810

Click up if you have successfully reached Mashreq Bank by calling +965 24 954 810 phone number 2 2 users reported that they have successfully reached Mashreq Bank by calling +965 24 954 810 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +965 24 954 810 phone number 7 7 users reported that they have UNsuccessfully reached Mashreq Bank by calling +965 24 954 810 phone number

Kuwait

+91 226 632 7200
+91 226 632 7200

Click up if you have successfully reached Mashreq Bank by calling +91 226 632 7200 phone number 5 5 users reported that they have successfully reached Mashreq Bank by calling +91 226 632 7200 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +91 226 632 7200 phone number 12 12 users reported that they have UNsuccessfully reached Mashreq Bank by calling +91 226 632 7200 phone number

India

+974 44 083 111
+974 44 083 111

Click up if you have successfully reached Mashreq Bank by calling +974 44 083 111 phone number 9 9 users reported that they have successfully reached Mashreq Bank by calling +974 44 083 111 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +974 44 083 111 phone number 7 7 users reported that they have UNsuccessfully reached Mashreq Bank by calling +974 44 083 111 phone number

13%
Confidence score

Qatar

+44 207 382 4000
+44 207 382 4000

Click up if you have successfully reached Mashreq Bank by calling +44 207 382 4000 phone number 0 0 users reported that they have successfully reached Mashreq Bank by calling +44 207 382 4000 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +44 207 382 4000 phone number 7 7 users reported that they have UNsuccessfully reached Mashreq Bank by calling +44 207 382 4000 phone number

United Kingdom

More phone numbers

Mashreq Bank emails

headcustomercare@mashreq.com

100%
Confidence score: 100%

Support

careers@mashreqbank.com

97%
Confidence score: 97%

hr

marketing@mashreqbank.com

79%
Confidence score: 79%

marketing

More emails

Mashreq Bank address

Al Ghurair Head Office, 6th Floor, Deira, Dubai, United Arab Emirates

Mashreq Bank social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 19, 2024