CB Banks Mashreq Bank Poor customer service

Mashreq Bank review: Poor customer service 1

Elena Fedorova of US

Jun 29, 2024 5:31 am EDT

Verified customer

Review updated: Jul 01, 2024

Featured review

Due to the poor or non-existent customer service, I have decided to transfer my home mortgage to a different bank. Mashreq attracts new clients with competitive interest rates, but once they have a customer, they show no concern for them at all.

In their Home Loan department, there is no phone communication; everything is done via emails, which are not responded to for weeks.

Please think twice and check other banks' offers before deciding to go with Mashreq. It will cost you a lot of wasted time and frustration.

Recommendation: Avoid

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Resolved

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J. Pollich

1 complaint

2 comments

J. Pollich

Verified customer

You've made the right call moving your mortgage. When a bank can't even respond to basic communications, they're not worth your business. Always go where your time and money are respected. Research thoroughly and find a bank that actually values its customers. Don't stick around for poor service, no matter how good the rates seem initially. Stay sharp and keep your standards high.

Helpful? 0 0

Mashreq Bank Contacts

Mashreq Bank phone numbers

+971 44 244 444
+971 44 244 444

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UAE, Dubai

+971 22 038 229
+971 22 038 229

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UAE, Abu Dhabi

+973 17 504 415
+973 17 504 415

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Bahrain

+852 25 212 938
+852 25 212 938

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Hong Kong

+965 24 954 810
+965 24 954 810

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Kuwait

+91 226 632 7200
+91 226 632 7200

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India

+974 44 083 111
+974 44 083 111

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13%
Confidence score

Qatar

+44 207 382 4000
+44 207 382 4000

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United Kingdom

More phone numbers

Mashreq Bank emails

headcustomercare@mashreq.com

100%
Confidence score: 100%

Support

careers@mashreqbank.com

97%
Confidence score: 97%

hr

marketing@mashreqbank.com

79%
Confidence score: 79%

marketing

More emails

Mashreq Bank address

Al Ghurair Head Office, 6th Floor, Deira, Dubai, United Arab Emirates

Mashreq Bank social media
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Sep 07, 2024