Maytag
Reviews and Complaints

Hi my name is Jordan and I am a representative of Maytag. I am sorry to learn of the issue you are having with your refrigerator. If there is anything that I can do please reach out to me via e-mail at Maytag.Digital@Maytag.com please include your user name, the site we contacted you on and your complete contact information as well as the model and serial number off the refrigerator.

To DamianW,

I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team and we apologize for the frustration this has caused you. My name is James and I am part of the A&E Solutions team. We understand your frustration and do want to see how we can be of assistance to you. At your convenience please contact our office at AEservice@aefactoryservice.com so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the repair appointment is listed under and we will contact you directly. In addition please include your screen name (DamianW) in your email for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H.
A&E Solutions Team
A&E Cares

Maytag = Fraud!

I bought a Maytag M1010 whole-house A/C system from an authorized Maytag dealer. The AC failed to work with multiple defects. Maytag could not produce any local dealer who is willing to perform warranty service without me paying. After incurring $878 out-of-pocket expense for the diagnosis and repair (at the insistence of Maytag’s insurance company), Maytag sent me a $35 refund check and claimed the rest is deductible. I filed a BBB complaint on Whirlpool because Maytag does not have an independent office after the 2006 acquisition. After an 80 day wait, Whirlpool just notified me that my AC is NOT Maytag because the production had been outsourced to Nordyne. As a result, neither the product quality nor the warranty service is their responsibility. Can you believe this could happen to a major name brand?!

Do not buy Maytag products and don’t let the “lonely repairman” advertisement fool you. Maytag has horrific product quality and ridiculous customer service. After a six month warranty repair ordeal on my Maytag A/C system, I have just come to the shocking realization that Maytag might not actually exist as a physical entity. Its management/administration is handled by Whirlpool, its manufacturing is decentralized and handled by the third parties (in this case Nordyne), its warranty service is handled by insurance companies (in this case Equiguard). So as a Maytag customer, I was actually dealing with a phantom operation. When I called Maytag Customer Service, I did not know I was actually talking to the insurance company who can’t care less.

So unless you want to repeat my experience, do not buy Maytag. Whirlpool is now the legal entity that superseded Maytag after its acquisition in 2006. Don’t buy Whirlpool either, because Whirlpool will not stand behind the brands it carries. I was told Maytag is just a brand they carry. Because its manufacturing is franchised to Nordyne, Whirlpool has nothing to do with either the product quality or service, nor can they compel Nordyne to respond to customer inquiries. If you do not trust me, please go to www.my3cents.com or /link removed/ and type in either Whirlpool or Maytag to read the horror stories from hundreds of customers. BBB complaint has tripled to 1400 per year since Whirlpool acquired Maytag, from less than 500 cases per year.

Haibo.

Here is my long story if you want to experience Maytag’s “Worry-Free Warranty”.

I bought a Maytag M1010 whole-house A/C & furnace system in Jan 2007. In a moment of weakness in my heart, I was persuaded by Maytag’s sales presentation which promised:

(1) “Worry-free warranty, 10 years parts and labor”: “The precision teamwork required to design, engineer and deliver superior products is a key component of Maytag’s appeal. Because of quality controls, such as computer-automated testing on each unit, Maytag home comfort equipment is produced right the first time to ensure worry-free performance.”
(2) “Worry-free warranty, 10 years parts and labor”: “To put you even more at ease, each Maytag system comes with an exclusive Maytag Worry-Free Warranty! Each M1010 Series product comes with a 10-year Worry-Free Warranty on both parts and labor, as well as Maytag’s Dependability Promise. These impressive warranties set a new standard of assurance for comfort.”
(3) “Maytag Dependability Promise”: “The Dependability Promise states that your entire unit will be replaced if the compressor or heat exchanger fails within the first five years of purchase (if originally installed with a matched Maytag indoor coil or air handler). The 5-year Dependability Promise is standard on the M1010 Series only.”
(4) “Additional Maytag Promise (All capitalized in the original document)”: “COMPLETE CUSTOMER SATISFACTION IS OUR GOAL. IF YOUR MAYTAG HEATING PRODUCT SHOULD EVER REQUIRE SERVICE, YOU CAN COUNT ON OUR NATIONAL NETWORK OF MAYTAG HVAC DEALERS. THESE HVAC-TRAINED EXPERTS KNOW YOU HEATHING SYSTEM AND ARE READY TO SERVE YOU. TOLL-FREE: 1-866-2MAYTAG.”

Looking at the “lonely repairman” picture on the sales literature, I thought I would be enjoying my worry-free A/C for the next 10 years. Little do I know Maytag is a total fraud who will break both the letters and the spirit of every promise, both verbal and written.

The A/C never worked. The first summer I turn it on, nothing happened. I call the Maytag dealer who installed the system. A guy came and refilled the Freon. In early April 2008, I turned on A/C, nothing happened. I called the same company and they had declared bankruptcy (even though they are still doing the same business with the same phone number and the same registered principal under a different company name). I thought I am just glad I purchase a brand-name product and Maytag would not be a fraud like its dealer. So started my 4 (now 6)-month saga with Maytag.

After spend half an hour waiting on Maytag help line, I was told my A/C is not Maytag but Nordyne who manufactured the product under Maytag name. So Maytag is not responsible for my unit. I called Nordyne, who told me to get help from Maytag Customer Service, without explaining the 1-866-2MAYTAG number is for the insurance company Equiguard. Apparently, Maytag does not have any customer service organization and let the insurance company masquerade as Maytag. This “Maytag” representative, Drew, reassured me I can use any authorized dealer with 25 miles of my home to get the thing repaired and get reimbursement. I found the only authorized dealer Anderson PHA and spent $68 to find out the coolant pressure was low and there was a leak. Drew now refused to admit the leak was caused by the product and asked me to prove it was not the installer’s fault. Anderson quoted for $735 for a full leak test but demand up-front payment because Equiguard had a track record of not reimburse them. I talked to Drew again about the cost, this time I felt like talking to a lawyer: I would have to pay up-front for the diagnosis and then only if the problem is with Maytag product would I get reimbursement from Maytag. I said that’s fine. When I asked Anderson to perform the test, I was told they will not do it even if I pay. Their on-going negotiation with Equiguard had broken down. Anderson was concerned that, if they did the leak test, they would feel obligated to perform warranty repair for which Equiguard will not adequately reimburse. (How insightful! I wish I knew before I put in my money.) I asked Drew how can I find a dealer in “Maytag’s National Network” to check my unit so that I can enjoy this “Worry-Free Warranty”? Drew led me to a month long saga to find a dealer and can’t come up with any. After running out of all options, I begged Anderson and asked if I can have my problem diagnosed if I join their annual maintenance plan as a preferred customer with a $175 annual premium. Anderson finally agreed to take on my case and I negotiated a preferred customer discount to reduce the leak test cost from $735 to $635. The May 9th leak test determined there were two leaks, one in the cooling coil and another in the condenser unit. Both are due to Maytag equipment defects and not related to the initial installation. I was relieved that Maytag warranty would finally get me covered.

The repair was performed by two Anderson employees on June 6, 2008. Anderson also helped me to fax all the receipts involved in this repair/diagnosis to Maytag. On June 23, 2008, I received a $35 refund check from EquiGuard for the diagnosis. I called Drew why do I only got $35 out of the $878 back? EquiGuard basically said the rest is “deductible”. I asked where did it say “deductible” on my warranty? Drew said “why don’t you talk to Larry?” Larry picked up the phone and said there is nothing he can do now or in the future.

I filed a BBB complaint on June 25 to bring Maytag’s attention. Because Maytag does not really exist, the complaint had to be filed under Whirlpool. Mrs. Pat Vanderbosch at the Whirlpool Executive Office tried to compel a response from Nordyne and Equiguard. After 40 days, I got a private response (no recorded by BBB) that Maytag cannot provide anything. The decision was made by Tarik of Equiguard and Mr. Joe Brandt of Nordyne, who is VP Sales/West Coast.

Specific to my complaint:
1) Maytag will not refund my $878 out-of-pocket expense caused by multiple Maytag product failures.
2) Maytag could not found a local dealer who will not demand upfront payment for any future repair.
3) Maytag will not explain which part of my 4 (now 6) month nightmare is “Worry-free”.

Maytag says they can not be responsible for poor product quality of another company (Nordyne) who lease its name. Maytag also takes the position that my now-out-of-the-business Maytag authorized dealer is to blame. I beg to differ: (1) If Maytag advertise its product under Maytag name, it is responsible to deliver the promises in its sales literature regardless of who is the manufacturer and the insurance company. (2) If Maytag’s product quality is good, I would not have this problem. This is not an installation problem. (3) If Maytag can identify any authorized dealer to repair my unit without demanding up-front payment from the customer, I would not be in this dilemma either. (4) If Maytag opted for repair when the dead A/C had been diagnosed to leak, I do not need to incur the cost of the full leak test. You just can not have it both ways. The responsibility is squarely with Maytag.

With regard to the fabulous 4 paragraphs of “Worry-Free Warranty” quoted earlier, here is my point-to-point rebuttal:

(1) Two out of the three components in my system failed, which is a good testimony of Maytag’s product quality. The A/C failed for two consecutive years since the installation in Jan 2007. My 4-year old son was unknowingly inhaling Freon the whole time next door to a leak. A check on Consumer Report found Maytag ranked among the most repaired brands across a broad category of products. A quick check on the website turns out hundreds of Maytag horror stories. Yet Maytag had the audacity to call this “Worry-Free Performance”.
(2) For all the capital letters and acclamation mark for the “Worry-Free Warranty!”, my unit fit every description, yet Maytag’s customer service line does not even admit it is a Maytag product. They insist it is a Nordyne product. Nordyne insist it is not their problem either and give me another phone number. Unknowingly, I was talking to an insurance company Equiguard who misrepresent themselves as Maytag. Equiguard refused to acknowledge it is a product quality issue, led me to an adventure to find an authorized dealer, duped me into paying up-front, and then renegade in reimbursement. Did I read “10-year both parts and labor”? Where does it say diagnosis is not covered? If not covered, why the $35 refund? Where does it say “deductible” that Equiguard now claims? When the product was diagnosed by an authorized dealer to be not working, why insisting on a full leak test that they now refuse to reimburse?
(3) Yes, my unit is less than 5-years old, and both the compressor AND the heat exchanger leaks. It fits every description for whole-unit replacement, yet Maytag gives the repairmen only the coils. The two service men worked 10.5 hours straight to dissemble the entire compressor using my home as the assembling factory. They kept cursing Maytag who made it “much worse than a new install”.
(4) What a joke! The [protected] number is for Equiguard, the insurance company who refused to help. Maytag substitute customer service with insurance company lawyers, and claim to have “set a new standard” in customer assurance. Yes, a new standard beneath LOW and almost obscene! After 4 months, Maytag still have not found ONE dealer who will service my unit without demanding up-front payment from me. Where is that NATIONAL NETWORK OF MAYTAG HVAC DEALERS?

I can only conclude Maytag does not have any intention to keep any of the wonderful promises. Maytag is a fraud because:
(1) It used sales practice/literature with fraudulent claims to misled customers into purchase.
(2) It manufactures poor quality products with multiple defects, yet advertised as “most reliable”.
(3) It cannot produce any dealer to do repair without up-front payment yet advertise as “dependability promise”.
(4) It made and then reengaged verbal promise in diagnostic reimbursement if the problem is related to the product. It forced me into full leak test then asked why it was so expensive.
(5) It failed to honor written commitment for “entire unit replacement” when the product failure met all descriptions.
(6) It cultivated a disorganized corporate culture that is at once incompetent and indifferent.

Please tell me why, as a customer, should I be led to run in circles between Maytag, Whirlpool, Nordyne, Equiguard and Maytag dealer, with nobody responsible for anything? I conclude Maytag does not have the decency to delivery on any of their promises, nor do they care what you think. The “lonely repairman” is indeed long dead.

Haibo.

How long have you worked on fridges? How many have you repaired in your lifetime?

Did you get a service protection plan with the fridge from Hhgregg?

The company that installed your unit is the libel party.
Did you call them to come and service your unit?

Any other service company did not make the profit off the install of your system; of course they will want to get payment for their labor.

Who sold you the unit, where were they when you wanted service? Where they a representative of the company that installed the system?

Did you research the company that sold to you / installed your unit?

Did you call the -1-800 number that is on all Nordyne units?

I'm sorry you had a bad experience with your Maytag system. Nordyne does manufacture several brands including Maytag, Frigidare, Tappan, Westinghouse, Kelvinator, Philco, and Gibson. As a Maytag dealer and HVAC technician for the last 25 years, I can tell you with confidence that we've never had a problem with their warranty (which is now 12 year parts and (optional by dealer) labor).

There are ups and downs to the way Maytag does business. What's good for us (dealers) is that they have semi-exclusive protected service areas. That's bad for consumers because if a company goes "bankrupt" or drops the Maytag brand (or, more likely, get's kicked out) suddenly there's nobody there to service your equipment. For honest dealers, this works to great advantage for us and our clients as we gain a client for life.

With the description of your situation, I would say the blame is with the service company who originally installed your equipment. If they had been following a guideline (such as ACCA Quality Installation) you would not have had any issues with the equipment. It's very easy to perform a poor install that causes the equipment to fail. For example, if the king valves weren't sealed completely and the system leaked refrigerant, it would cause the compressor to go bad. If the furnace was roughly handled by the installers, it would cause a leak in the heat exchanger.

Our experience with Maytag over the years has been wonderful, but they are a very dealer-centric company who (rightly so) expect us to provide a high level of customer service. Choose your HVAC company carefully. They have to serve you for life.

I have the SAME thing. I bought Maytag since I could remember. They were always reliable. And lasted FOREVER! I bought new appliances, the Maytag front load washer and dryer and also a new maytag dishwasher to go with. The dishwasher has never done a good job, but atleast is turned on this morning. the DRYER door never latched well. I tried calling when I first received it and was told I could have someone come look at it for a service fee! Repairs would be ADDITIONAL. - we dont have time - or money - to have 1 person come look at it then another to come fix it. now today my WASHER has a F 71 error. I have had my "Heavy Duty Commercial Series" set for about 2 years for a family of 3 and now it is dead in the water. I dont care to make ANOTHER phone call to MAYTAG, to take off work and pay through the nose for it to be fixed. I bought the maytag to avoid this. Figured paying more up front was better than paying for it later; lucky me I get to do BOTH!

I have had the same problems with my current washer, I bought it approximately late 2009-early 2010. One thing I can't believe that I have heard is that these appliances are built to last maybe 2 years...that's ridiculous. My model number is MVWC6ESWW1 and SN#C00240617, I also want to know why they are not willing to cover for upgraded washing machines if that they know these washers are having problems.

Hello Brett098. My name is Amber and I am a representative with Maytag. We truly apologize for the frustrations you have experienced with your washer. If you would like to discuss this matter further, please email us at Maytag.Digital@Maytag.com and provide us with your complete contact information as well as the model and serial number of your appliance. Please also include the name of the site you were contacted on (ComplaintsBoard) along with your user name, and your ticket number (40710). We would be happy to review your concerns further. Best regards, Amber.

Not very happy today - my Maytag MHWE550WJ just shy of 2 yrs old has the F70/71 problem - had a technician in today that told me it will cost me over $700 to fix the problem with the computer boards...Really! I can buy a new washer for that price - I can assure you it will not be a Maytag. I have owned Maytags for over 20 years and have loved them - guess the love affair is over!

Hello Bob. My name is Melanie and I am a representative with Maytag. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (ComplaintsBoard), your user ID name (Bob Saxon), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.

Maytag Model MHWE300VW12 Same problem, control panel electronics..I use it maybe once every two weeks so unit does not get heavy use...they want $300 to fix it. I cannot recommend Maytag at this time, research on this machine on other sites has showed this to be more then a common problem, it is apparently a design flaw. I have not heard back from Maytag at this point but based on everything I have read they are not into customer satisfaction. If Maytag can no longer provide customer satisfaction then time to buy an Asian built Washer. Another American manufacture going down the tubes unfortunately, I hope I am wrong.

Hi my name is Jordan and I am a representative of Maytag. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via e-mail at Maytag_Digital@Maytag.com please include your user name and what site we contacted you on for our records.

In order to escalate, it is not clear who you purchased the machine from. Lowes? Sears?
A&E is a Sears owned service. Lowes and its service plan administrator uses them as necessary. If you purchased your unit in 2010 prior to October, NEW is the company rejecting the claim. "Rusting" and any non-electrical/electronic/mechanical issues are generally not covered. You may have been duped in the contract otherwise. Whether Sears or Lowes, you may want to email corporate escalations.

Are you kidding me? I have a dishwasher model # MDBH969AWB1 purchased at Home Depot on June 13th, 2010. 1 week out of Maytag manufactures warranty it stops working, just dead. Called Home Depot, no help there, nor will I spend another dime with those fools. < They don't even answer the phone at store # 3026 in Lees Summit, Missouri> I called Maytag and they want to send a repairman that isn't even a maytag authorized repairman. JUNK JUNK JUNK! If they didn't build junk they would have gotten my business for a refridgerator, oven with a microwave, etc. I am gonna blow them up with bad blogs, emails, word of mouth and any other way I can destroy them because all they really want is the sale, no help after the fact! DON'T BUY! JUNK JUNK JUNK

Same situation here! Only I had to wait another 2 weeks because the send the wrong part! I was expecting them to rush deliver for the right part (didn't happen) and give me a next day appointment when part arrived (didn't happen) I understand if you are completly booked! but can you pay extra time to technician? or hire more people for God's sake! never ever would buy even a piece of gum from sears.

To Shirleyac,

I completely understand your frustration with us after we failed to keep our commitment. We are sorry and don't want to lose you as a valued Sears customer over this issue. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help get your Maytag appliance repaired without any future inconveniences. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number your Maytag was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Shirleyac) for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support

The company you purchased the plan from was Federal Warranty. They are liable after 1 year. Transmissions are covered both under warranty and after with any plan. If someone is giving you the runaround, contact your local BBB and your state's Division of Consumer Affairs. Good things should happen after a little legal pressure.

It's not Maytags fault.

It's Home Depot and the company with the fake extended warranty they sold you.

Complain to them.

I purchased a Maytag gas stove model #MGR5751BDS in July of 2008. This product failed right out of the box. First the oven clock stopped working, then the burners had trouble, then the oven started cooking at random temperatures, finally it failed completely. I have called Maytag numerous times and have had a number of service calls (each service call meant two visits by A&E: one to assess the problem, two when the parts arrived to install them). I have missed countless hours of work, spent numerous hours on the phone with Maytag arguing with them that the stove is simply a lemon. Finally, they agree to replace the darn thing (which I didn't want another Maytag, but can't afford another new stove with this one only being 6 months old and they refuse to return the money for it) on December 19, 2008. I keep calling after that to confirm when the new stove will arrive, only to be told today, January 5, 2009, that it was incorrectly ordered but will be ordered today. My guess is that it still hasn't been ordered, and I will keep being put off.

Bought an $1800 3-door / bottom freezer Maytag/whirlpool refrigerator from Lowe's
six years ago. The compressor went & they want $700 to repair. I WILL NOT spend
$700 to repair a 6 year old fridge that will probably die again. MAYTAG's are JUNK.

Every other brand refrigerator I've owned lasted 15-20 years with NO REPAIRS and I
gave these away in good working order to others. Went out & bought a 4 door fridge
(not maytag) Cost $80 to have a maytag repairman 'look-at-it'

I will NEVER buy a maytag / whirlpool product again.

Purchased a energy approved Whirlpool washing in November 2010. It weighs the clothing to determine how much water is needed to wash the clothing. Unfortunately, there wasn't enough water to get the clothing wet enough and had to rinse the clothes 3 times to remove the soap. Purchased a Maytag in July and the water drains out of this machine while you are trying to soak clothing. This machine was supposed to be the answer to my problems. Lowe's sales people really don't know anything about the machines. They are just selling the most expensive machine to pad their pocket books. What a nightmare!

i bought a Maytag front load washer in October 24, 2010 ihave not been able to use it, because it came damage by the manufactorors. I contacted them by phone several times and it took them three months to send someone, (A and E sears repair) two months past I did not get the oarts necessary or a replacement washer. I kept calling and finally they send someone again in May 2011. They said they where going to order the parts, because THEY NEW THE COMPANY WAS NOT GOING TO REPLACE THE MACHINE, EVEN THOUGH IT WAS ALREADY DAMAGED. They said I would get the parts between THREE TO FIVE BUISSNESS DAYS, i only got one part. A and e send a repair guy again, the 22nd of June this one said they needed the entire machine in parts and THAT HE WOULD ORDER THE PARTS. I call A and e one week later and they said they were waiting on the manufactor to send the parts, (Whirlpool). The 26th and the 27th of July I got the parts. At the 22nd of July another repair man came and said we needed more parts. Today is August 16, 2011 I called Whirlpool and A and E and now they said the parts wont be here tilll AFTER OCTOBER 26TH, WHICH BY THEN I WOULD HAVE TO PAY FOR PARTS AND LABOR IF I WANTED IT FIXED, BECAUSE BY THEN THE ONE YEAR WARRANTY WILL EXPIRE, and here I am with a $700 washer, which was never used and they refuse to fix/replace. They sold me a LEMON!

used the self cleaning option on my stove and it burnt the control panel on the back of my stove

Dear C.SANTIAGO
I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team and we apologize for the frustration this has caused you.
My name is Susan and I am part of the A&E Solutions team. We understand your frustration and do want to see how we can be of assistance to you. At your convenience please contact our office at AEservice@aefactoryservice.com so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the (washer) is listed under and we will contact you directly. In addition please include your screen name (C.SANTIAGO) in your email for reference to your issue and we do look forward to talking to you soon.
Thank you,
Susan R.
A&E Solutions Team
A&E Cares

This stupid useless piece of crap does not wash dishes. I put em in clean, they come out full of little pieces of stuff -- looks like sand. Please make Maytag stop producing them. People are being scammed.

Have had service man in, says nothing he can do; that's the way the machine is. Pathetic.

tata indica vista quadrajet aura abs 1 month back byed car but streing oil pipe horijental damged while running it is maunfactured defect so pls rectified as early as possible.
thanking you sir
m.lakshmi

I have a 2 year old Maytg dryer that stopped working, The part that was ordered did not solve the problemsand we were told it probably could not be fixed. Maytag certainly isn't living up to it's repuation. The Washer machine we have also is too light, it bounces all over the place when spinning. If a load is unlevel it takes three or four spins to wring clothes out. I will NEVER but Maytag again

Barbara McLaughlin 428 S UPas Ave, Galloway NJ, 08205

Recently had these guys out to my house to fix a problem w/ my dryer. They misdiagnosed the problem and will not refund the outrageous $75 service fee.

In a mere three minutes at my house, the guy diagnosed a broken blower and said it'll be $400 to fix. Alternatively, I could take my receipt for my $75 service fee to Sears to just buy a new one. After pricing new washers and dryers, I had a second company come look at the dryer. This guy actually took a few minutes to look under the hood, so to say, and found a small sock in the motor. Took it out and the dryer works fine!

A&E (AKA Sears, I believe) will not refund the $75. And here's the thing... had the same problem a year ago and the A&E guy that time found the problem. So why wouldn't this guy have gone through the same diagnostic problem? Is Sears trying to drum up new sales for their appliances?

By the way, shop around... the second company I hired was a local firm that charged HALF the service fee!

i have had a maytag washer and dryer for 13 years i paid over one thousand dollars for the set...over the 13 years i have had them i have had to fix the dryer now 3 times...and now its a biggie problem with the drum...a high end part to buy...plus its not drying unless i leave the clothes in the dryer for about 2 hours!...i was told to buy maytag as it was the best but i am now gonna buy a GE...stay tuned!...april

Not sure how that comment from me got here, it was for another complaint lol!

No offense but common sense should tell you not to buy from a foreign country.

I have the same problem! Drum, seal and bearings were replaced in Jan. 2011. Repairman came yesterday because again the machine is sounding like a jet taking off when it spins! He told me it was a normal sound! The machine is not even 1 year old!