McDonald's’s earns a 1.6-star rating from 2930 reviews, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.
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Employees at Oahu, Kuala Street location
I am an ex-coworker of a friend that recently started working at the mcdonald’s on kuala street across from foodland farms. She asked me to not saying anything to the people that have been bullying her at work because she’s afraid it’ll make matters worse. So i’m kindly giving this a chance to see if you folks will handle the situation quickly and...
Read full review of McDonald'sfalse advertisement
the drive thru order menu has medium ice coffee for $1.50. When being rung up it is $2.69. I pointed this out to an employee, and she states, "that's not our price" and left it at that. Then in the mornings around 5:30 am when the drive thru is open 24 hours, the employees are in the parking lot smoking and talking. They are in view of the drive thru and do...
Read full review of McDonald'sHad my car towed
lot to attend a class because there wasnt any where to park at mcneese university parking lot and she is new to the area so she thought it would be safe to park just for 1 class when she came back her car had been towed there is currently no signs where she was parked stating she would be towed or any no parking signs why not give her a warning dont park here again or you will be towed no no nothing there isnt a sign there so she wasnt aware and now she had to pay the tow charge because some manager had a bad day she didnt think she was breaking any rules or laws because there was no sign saying she couldnt park there there was no verbal warning saying she would be towed he didnt tell her which company towed the vehcile he just walked away he should repay her that tow charge which she has the recipet and apologize and maybe get a sign out there so the next person new to the area who thinks McDonald's was a safe place to park knows not to park there.
Very rude person service sinks
Kaylee o'connor has been herrssing us worker's and the costumers for awhile now and we talked to the manager about it and they said they was going to fired her for misconduct she also was stealing cookies and other item's from work she's been useing the phone when she wasn't allowed too because of are rules here and taken 1 hour breaks and she hasn't been training the new people at all she's been letting the other people at work train them and she's been living to you guys for a while now it needs to stop before you guys go under because of this rude human being thank you for listening and taking the time to read this.
Desired outcome: She needs to be fired from McDonald's.
Customer Service
11/6/22 1pm. I had a mobile order that I picked up curbside. When I arrived the drive thru line was wrapped around the building to the road. I checked in on the app and after about 5 min the car next to me received their order and left. 15 min from when I arrived I called the restaurant and asked about the status of my order since almost the whole drive...
Read full review of McDonald'scostomer service , food
I arrived at this location at 600 pm on 11/6/22 i placed an order for my food waited in the drive threw line for 30 minutes before arrived at window where i then waited another 20 min for the food. the food i received was incorrct and when finally handed the correct food was told to have to have a nice day i asked the young lady at the window for she shake...
Read full review of McDonald'sHair in Big Mac and on receipt as well. I almost threw up. Couldn't eat because of the hair.
I stopped at the McDonalds drive thru on Gardiner's Road in Kingston .After reaching the destination where I decided to eat. I had ordered a chicken snack wrap and Big Mac sandwhich. I ate the snack wrap first then proceeded to get Big Mac out if bag. Opened wrapper took a bite to find a long about 6 inches black hair in the midst of the sandwhich. I just about threw up. Looked up the phone number and told the employee what had happened. She apologized and told me that I would be getting coupons through the mail. She promised that I would receive them after I gave her my address. She again apologized. That was about 4 months ago and nothing has been sent to me. She even had my number so if she misplaced the address she could have called.
Desired outcome: I'm not one to complain but come in the hair wasn't mine and for her to tell me she would send coupons then don't is poor customer service. I haven't been back to McDonalds since. Anyways they need the money more than I need there food.
Distribution of food
I went to the McDonald’s in tinley park, Illinois on 11/6/2022 for breakfast. I was given someone else order in which I went thru the bag to discover that it was someone else’s. I explained to them I had the wrong order and they then went to give the order to another car. “I thought once an order the left building it could not be given to another person “? I then waited from 10:58 until 11:15 before I was given the right items. I am most upset that they passed on a meal that I went through to make sure it wasn’t mind. Aren’t there sanitary precautions that they need to follow? I didn’t have a big or complicated order at all. I know I don’t want any order after someone goes through it. I do not have any accounts except an email account. [protected]@msn.com
Desired outcome: To discuss this procedure with the company that have to be responsible for this large mistake.
Service
I want to do in my order on one of the machines would not let me pay by card so I had to go over to the desk the girl who stood there serve another customer whilst helping another colleague she walked away from me and the other colleague said there was someone waiting there and looked back and said “ oh [censored] sake” and walked back to me she did this in Front of the shift manager which I spoke to about this and he just said he didn’t hear anything
Desired outcome: Money off or disciplinary action
I didn’t receive my order and was charged
I placed and order at the McDonald’s on Tegler Drive 11/4/22 at 9:54pm. I ordered and picked up through curbside and it was missing everything but the drinks and 2 orders of fries.
I didn’t see this until I got home.
I tried calling the store numerous times and no one answered. I would like my money refunded
My order 1977
Gabby was the name it was under
Desired outcome: Refund
Product and Service
I bought a cheeseburger happy meal with extra pickles, extra fries and a sprite. I then added an extra cheeseburger to my order with extra pickles. I get home only to find that the cheeseburgers only contained the buns, burgers and cheese, nothing else. I called my local McDonalds to let them know but was told I would have travel back out to bring the food back to them to replace. I refused to return the food because it was not my fault they messed up. I was told if I didn't bring the food in for replacement then there was nothing they could do. I am so discussed with McDonalds anymore.
messed up order
Good day
this morning i went to centurion mc donalds and i ordered the chillie cheese fries and asked for extra jalapeno and literally got a mess i can't even eat, i didnt even get extra jalapenos i got the normal ones
i am very disappointed in the service delivery, because how do you expect someone to eat something like that also why didnt i get my extra jalapeno because i paid for it.
i want a refund or the same order
Desired outcome: R45 BACK Or other chillie cheese fries with extra jalapeno
M&M McFlurry
I ordered my normal $5.60 M&M McFlurry and received no chocolate sauce inside the cup only soft serve and M&Ms. This makes me mad as I’ve always loved my McFlurry’s. Now sadly you have now lost a loyal customer. Thank-you for listening and please fix this mistake for the future. This happened on the 3rd of November at 7:34pm. It wasn’t even the fact that there was no chocolate sauce on my sundae it was the fact that when I asked for some the counter lady snapped at me and was very rude.
Desired outcome: Mistake fixed so others don’t have to go trough the same issue
Orange juice and customer service
I went to the Linda Vista McDonald's at9:37am on 11/02/2022 and got to the order screen and no one answered so I had to go to the window where you pay to order then I get up to the window to get my order and they gave me a small orange juice when I ordered a medium. This is not the first time this McDonald's has gotten my order wrong. Very unhappy I lost money because they gave me a small and I paid for a medium. My email is [protected]@gmail.com my name is Felicia
Desired outcome: My money back or something
Bad service robbing people
To Whom this concern
I am not very happy.
Not at all for more than 2 months Lephalale McDonalds does not have flake’s for their soft serves this morning I got there ordered 2 x egg Mc muffins with orange juice and the first replay was we do not have any juices and I am like what the hell, ok what do you have I have asked and the man who helped me said that they have hot chocolate and cappuccino. I then decided ok give me 2 cappuccino instead of the orange juice for you do not have it. I had to [pay in R14 because of that not even me the clients fault here but ok. Get to the window for collection immediately they ask me to park in the parking and I replayed no there were no cars behind me it’s not even a big order I mean seriously, then I saw them at the cappuccino machine they struggle with it after 5minutes the already got my food that I paid R97.00 for then after another 5 minutes the man comes sorry man we don’t have milk. No really that is not customer service I just asked at the previous window what was available and now you tell me it’s not what it’s going on I lost it waiting so much time waiting for something they don’t have I ask them to refund my cappuccino and gust what they only refund me R14 for 2 x tall cappuccino’s, how on earth is that possible?
i have been phoning head office at [protected] as well as the branch at [protected] for the last 40 minutes and not one of them answers.
I expect an explanation for this, this is not customer service
Desired outcome: i would like them to tell me why i only got R14 back from R97 for two cappuccinos, think they must close this branch. tlet me know how we are going to solve this
Not opening on time
Say the opening time is 5:00 am and at 5:22 it’s still not open. There is currently 6 cars in the drive thru waiting to place a order. No one has greeted us or anything! This is outrageous and unacceptable! The managers and staff all have nasty attitudes! Does not care at all. This is the worst McDonalds in Evansville Indiana! Terrible terrible service! The place needs to be cleaned up and hire new employees.
Read full review of McDonald'sNot being paid final wages
I was employed with Mcdonald's located 201 E Lincoln Rd Kokomo, In 46902. I gave my two weeks notice and have now been waiting 5 weeks for my final pay check. This has been very stressful and unfair as I have been waiting patiently but it seems as though my kindness has been taken for granted. Times are very hard right now and no one should have to wait this long to be compensated for work already provided. I am a college student and have cost for material for classes that have to be paid out of pocket. Don't know if there is anything that can be done, but thought it should be addressed so that it doesn't keep happening.
Desired outcome: Would like to be compensated immediately and not have to wait a total of 6 weeks for my wages which would be 11/11/2022
Rude Manager / Employee
At 1130pm 10-29-22 we was going through the drive thru they accidentally had put onions on our burgers we tried to tell the guy slash manager a tall white male working the window & he rudely said idk & gave us the food then walked away. He is possibly a manager with long curly hair & a beard. He had a tone & attitude the whole time he was talking 2 us shut...
Read full review of McDonald'sAlways closed
Every time I go there after 10pm they say their systems down and can’t serve customers. Just change your hours of operation to reflect what you’re doing. Honestly the range and frequency which they use this excuse I doubt it’s actually their system rebooting as well just they don’t want to take orders and have no supervision.
Latest incident occurred 11:30pm 10/28/2022
Desired outcome: Fix your company
castle bridge and the app
Ordered through App on phone 2 breakfast double bacon egg mc muffin meals drove to castle bridge Nottingham store
put pick up at restaurant
carpark shut when arrived with cones , no notice parked in lidl walked across explained to someone outside as i wasn't allowed in
that it shut due to maintenance from 6 am
asked why my order was accepted and it states on app you are preparing it
and taken my money told nothing they can do
asked for cash refund as i cant do anything now as money taken from my account for items i not had
surely this is ilegal /?/
asked why their no not temporarily shut down as i know other McDonalds have done this to prevent this problem
Desired outcome: i want my refund and apology as i have paid or something i haven't received no goods it was cleared off as if i have collected which adds to insult
McDonald's Reviews 0

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About McDonald's

With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.
McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.
In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.
McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.
Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:
- The specific location and time of your visit to McDonald's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
- Describe any transactions, including order numbers, receipts, or any other transactional evidence.
- Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
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5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
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Overview of McDonald's complaint handling
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McDonald's Contacts
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McDonald's emailsmcdonalds.customercare@us.mcd.com100%Confidence score: 100%Support
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McDonald's address110 N Carpenter St., Chicago, Illinois, 60607, United States
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McDonald's social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMar 30, 2025
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Most discussed McDonald's complaints
Workers couldn't understand englishRecent comments about McDonald's company
The food and the service



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