McDonald's
Reviews and Complaints

I ordered a McSpicy chicken burger, a happy meal and a regular sprite last Friday through the mcdonald's mobile App. However, since I was at a new location, i tried to add the exact location, however, the app does not allow you to put it and we have to choose from the options that are available on the system.

Hence I entered the closest location i could add and went ahead with the order, thinking that i could change the delivery address to my exact location by calling their hotline.

After the order was accepted, called their hotline and was on hold for more than 10 mins before 1 of the agents spoke. I told her my issue and she put me back on hold... While waiting, I'm getting texts from the delivery rider asking me to pick up the phone.

When I called the rider he's scolding me for not putting the correct address and complaints to me all the hassle he has to go through, which is not my problem at the first place. Somehow I convinced him to bring the order to my location and he was nice enough to bring it as well.

The matter was almost sorted, but when i had my sprite... It tasted *******. I assume it was just plain Soda.

We had to throw both the beverages since both did not taste like sprite at all...

Would like your immediate attention on this regard. My order number was 3370002.

I am sure your company couldn’t care but someone needs to get off their butt and have the mcdonald’s ice cream machines operating. It is more of a rare occurrence to find a mcdonald’s where the ice cream machine is actually working. Only reason we stop at mcdonald’s and pitiful that almost every mcdonald’s suck and don’t care about customer service. Just stopped at both in hearne texas and neither had ice cream machine working. There is no way almost every mcdonald can have their machines actually broke. But if that is the case then spend some money and replace the piece of crap with working machines.

I ordered two happy meals for my children, and neither came with a toy. My children were upset because I had made a deal with them to get a happy meal with toys for them. I ordered a cheeseburger for one of my other children; when I got to the window, they repeated the order and said hamburger; I clarified it was supposed to be a cheeseburger, and the girl assured me it was. At that time, I had not paid, so it could have been altered since the order was placed as a hamburger on the receipt, yet I was told straight to my face that it would be a cheeseburger. When I got home to feed the family, sadly, it wasn't surprising that there was no cheese on the burger and that the employee was likely trying to move me along to keep the drive-through going quickly. My child wouldn't eat it because it had no cheese, so it was wasted.

Restaurant #21335

Order 84 @ 1:37pm 3/25/22

I ordered food through the drive through store#25479, I orders a big meal and a happy meal. They did not give me a 4pc chick nugget happy meal. They only gave me the nuggets. I had to get out of the car and go to the drive through window, while I have a 3yr old kid in the car. I tell the lady (sally) at the window and the response is that’s not what you ordered. I know what I ordered, so instead of just fixing it she tells me to get my receipt. So I got to go back to the car and get my receipt, I come back to the window and there’s another lady (josslyn) there and she also has an attitude. Telling me this is not what you ordered, again I ordered a happy meal you didn’t give me the full happy meal but I know what I ordered. I was getting short at this point because again I have my car parked I have a three-year-old sitting in the car and I have to keep coming back-and-forth to the window and getting an attitude every time I come back. All they had to do was correct the order and give me the happy meal, she tells me she’s going to fix it and she’s not gonna charge me the three dollar difference. Then when she goes to give me the meal she tells me I owe her three dollars I said I thought you were going to not charge me, she says no I’m charging you. No problem I give her the three dollars. The customer service at this location is absolutely horrible. On top of that the big Mac that I ordered was not even fresh the meat looked old and hard the bun was hard and they didn’t give me barbecue sauce that I ask for for the chicken nuggets. They have a complaint number for Melissa on the windows, when I call it goes straight to voicemail, and says the v mailbox is full.

I stopped at McDonald's Tokai drive through today, 25 March 2022 at 11:02 and paid for 7 x single jalapeno burger meals with coke and I was asked to park and wait in the drive through bay. I specifically asked the teller in the drive through if it was going to take long as I was in a hurry and she replied that it wont take tong.

I waited and after about 15 minutes I went in to see how far they where with the order. When I walked in it was complete chaos, there where people waiting for their orders and waiting to order, but there was no one at the till. I noticed that all the staff where running around trying to make the food and it took about 10 minutes for someone to return to the till in front.

I waited as I could see they where busy and the lady at the till was taking orders. It took another 15 minutes before I managed to speak to someone and ask about my order. The order was handed to me about 5 minutes after asking the staff member, I took it and left as I was expected to be at a meeting at 12:00 with the food and was running very late.

When I arrived at the meeting I was 10 minutes late and there was a burger short and the chips tasted terrible. The entire experience today was terrible, I have NEVER waited 40 minutes at a McDonalds for food and I served late, had to serve 1 x trainee only chips and make a roll in the kitchen and as a result the entire training ran late thereafter.

I normally use Mc Donalds for our training lunches, hardly ever experience any trouble, but todays experience left me with a serious doubt to use it again;

(Not sure what details you still require, but paid with card machine and my contact details are as follow: [protected]@mybioaddy.co.za or c.[protected]@yahoo.com, [protected], mobile and whats app)

About 3 days ago. One of your employees posted a videoin her McDonald’s uniform. Blatantly throwing out false accusations that a customer was stalking her at her job. Mind you this couple is always at McDonald’s to eat. The employee and the customer worked together having further issues because of the said employee. Please handle.

My daughter received a $25 gift card for Christmas 2021. Went to McDonalds and they said the card was no good. I am assuming the gift card was not activated. How do you activate these cards. I am assuming the cashier did not activate the card. The person that purchased this card is an individual that CAN definitely afford to buy this card and was obviously not told THEY had to activate it themselves. Sounds like the cashiers are somehow pocketing this $$ or something... No McDonalds for us. This is [censored]TTT

Complaint!

I wasn't the only one that was happy Mc Donald's opened this year, with that said the 1st time going to the drive thru we sat in the line for 2 hours, just to get out there with all our burgers and coldrinks but no fries, as it was the 1st week they were open we gave them the benefit of the doubt, that they where busy, under pressure and there was no way going in as it was so busy,and we where halfway home already.

Then... Two weeks ago we ordered 6 junior cheese burgers as we had to drive to durban to pick up our friends at the airport, just to discover when we were already on the highway that 4 burgers has no patties on just tamato sauce, a slice of cheese and the buns.

3rd and last time ordering at Mc Donald's today... Ordered Oreo Mc flurry' just to discover that there was just ice cream in the cups.

This is very unprofessional and the sad think is we told them every time what happened with the order before but still we haven't received our correct order once.

Please do tag the management of Mc Donald's to this post

I ordered my food between 7:30-7:50pm and it’s 11:07.If they don’t have people to deliver then they should specify that.they specified that after I’ve done waited couple hours.I ordered from there last week and got it delivered and it tasted like crap and food was cold and fries some wasn’t done.The person who delivered it was very polite and nice.I won’t go back here anymore not til they get there stuff together..

Time was at 3 50pm sat afternoon after I said to make sure the meals were fresh the person on the other end said ok hold on a min like it was an inconvenients also the ice cream machines have been down for a long time also I orderd 3 meals 7.99 each now expensive an I only got 2 fries when I should of got 3 one for each meal not happy at all The service there has been horrible lately whoever is running the evning shift or afternoon shift needs to take a handle in things am start running it better. Their is a color women their that does a Awsome job an shenshould be the head manager their she is running it really well everything I go threw an she is their she is nice an food is good. Whoever she is in three rivers mi 49093 she is doing a great job she needs a higher postion she is doing great whoever els is running it is not doing so well.

My son is an employee at 2335 Florin Rd Sacramento, CA 95822 location his name is Avery Prince this past Tuesday he encountered a homeless man who walked up to the drive-through window and after being advised that he was not able to serve him or provide him with any free food the gentleman pulled a gun on him my son promptly let the manager on duty know when it happened as well as the entire crew that he was working with not only was an incident report not completed the police were not called and the manager on duty felt that it was appropriate to curse at my son I did follow up with the manager on duty I believe his name was Salvador he advised me that the information have been passed on to the manager I advised him that I needed contact information for someone higher than the store level due to the fact that an incident report has still not been completed two days later I am deeply troubled I have still not been contacted regarding how they are going to maintain a safe working environment I was advised that there is no one about the store level that I am able to logic complaint with or to advise what happened to my child at work again no one has reached out to me on an issue that I had to bring to their attention it is imperative that someone call me back my name is Kenya smith [protected] [protected]@icloud.com

Today I ordered an Oreo Affoagato at McDonald's on Berea Rd Restaurant number 1970458. I've never had one before but the picture was quite appealing. To my surprise when I received my order it looked nothing like the picture I was so disappointed I asked the lady serving "This looks nothing like the picture" She replied that "theres nothing she can do." I have tagged pictures below. Everything had melted I had less than a spoon full of ice cream in the cup and the orea portion was so little nothing was layered like the picture. So sloppy and watery.

Ignorant racist supervisor refused to allow me to purchase McDonald's food because I had the deal of the day which was $0.68 cheeseburger and she would not take it because she said I had to go through drive-thru which was fine but when she realized she had to cancel the order and rering it through the drive-thru she refused to serve me! I will not let this go! You never know who you're dealing with or what they could do to this store!

I visited McDonald today and when I received my order it was not what I asked for. I immediately said to the cashier, "I ordered an oreo shamrock. First he said, we dont have them right now then he turned around and put some oreo crumbs in the drink and with his back to me, placed it on the counter. It was quite rude and the drink was not how it should be so I said id like a refund. He reluctantly returned my money.

I went to sit down and I heard him loudly making fun of me to the staff and with other customers at the counter and he said" I wanted to tell her to take her order and leave my store. I went to the counter and said may I ask your name, he seemed surprised that I was still here, so after a pause, he said Johnathon.

I went back to my seat and he said to the staff loudley, "I guess she heard me".

Is this how mcdonalds wants to be represented and to have someone behave in such a manner that gives other staff members to behave in such a way?

Johnathon acted like he thought he was the big man on campus. To me, it was he as extremely rude and condescending and it was embarrassing.

Disappointed customer.

I was at East Coast Macdonald on 13/03/22 evening time 1700 hours with family of 4 including my 2 years old daughter. I did not enter indoor and was going to the sitting table outdoor to rest my daughter. However I was asked to scan my trace together and Unfortunately in-order to scan, I need to queue with the crowds wish purchase food indoors inform by the outlet staff. I voice out this should not be the way which should add another device for outdoors instead of queue never having thought on a 2 years old child needed a rest 1st. The outlet staff ignored my words and continued asking to queue and walk away. Can’t imagine this could happen at Macdonald. Will write in to news and report on this cold blooded human beings shame on Macdonald

I walked in to order food on March 12, 2022 at 4:30pm. I went in to order food and I was asked to use the kiosk to order because they didnt have a front counter person at the time. I tried to order off the kiosk but ran into issues. It was slow and lagging and would not cooperate with my McDonalds app coupon. I proceeded to the counter and said the kiosk was not working for me. Someone came over with a register in their hand and took my orders. I had to place 3 separate orders to use 3 separate McDonalds app coupons between me and my two brothers. The McDonalds app coupon I was using was a free large fries with any purchance. I tried to order with the coupon large fries, a mcchicken, and a large coke. She told me my total was 3.68, I questioned her and said 3.68 for just a mcchicken and large coke? She said yes thats correct I went on with my second order which again was the free fries, a cheeseburger, and a large coke and my total was 3.57 and then my last order which was the free fries, mcchicken, large coke, and pack of cookies. She charged me 5.02 now something seemed off so I went on my McDonalds app to put in an order for just a mcchicken and large coke, my total was 3.01 so that means she overcharged me! She wasnt even looking at my coupon codes she was overriding it herself and was doing it wrong because she overcharged me probably on all 3 orders! And she confirmed the price even when I questioned her about it! This is a problem. On top of this all this McDonalds has been out of receipt paper for months and I couldnt even get a receipt. The manager that told me to use the kiosk was rude because I came back up for ketchup after ordering and she told a different employee I quote, to see what that girl wants up front. If they can’t provide service at the front they shouldn’t even have the front doors open.

I went to McDonald’s around645 to 7pm 3/11/22

I ordered at the drivethru ice cream & a shake. The individual in the order speaker said the ice cream machine was down. I replied that it seems to happen a lot. The individual replied” well if you want ice cream why don’t you come inside & scrub out the machine yourself” I did not drive off I pulled up to the window. The shift supervisor would not let me explain what just happened no matter how many times I tried. I asked for his bosses number he refused to give to me. As I drove away the supervisor yelled “ F You” . This store is filthy always. Please respond

The 700 pm manager was very rude she was cursing and yelling oul of the window at me I personally yelled at her back I had to give my sandwiches to her three times and she would not fix it and kept giving me back the same time with you after I pay for it I showed the receipt she still will not make her sandwich maker make my sandwiches correctly I will never go back there ever again

3/10/22 around 5 pm I Order a Carmel frappe coffee they told me to pull to parking spot after ordering and I never got my order