McDonald's review: Poor service! 60

About McDonalds charging different prices on the register than on the price board, it happened to me in Bend, Oregon. When I was treated badly for inquiring about it, I pressed the issue. They continued to say that they could not refund any money and that the register was out of their control and the employee that changed prices only worked once a week or something like that. I pressed to be charged correctly and was finally told that the owner was on their was and would be there in some amount of minutes. I pulled my disposable camera out of my purse and took a shot of the board prices. The manager came out and adjusted the price on the register and gave me correct change. (Wow, does that mean I was lied to originally about what the register could do?) It is illegal to charge different than posted.

I agree totally. The menu says one price with sandwich drink and fries but by the time they seperate them all its over 7.00 most of the time. I HAVE A COMPLAINT ABOUT THEM STEALING THAT WAY AND THE FACT THAT THE LAST 2 TIMES I WAS NOT GIVEN MY WHOLE ORDER. THE FIRST TIME I CALLED AND THEY SAID COME BACK, I LIVEE 15 MILES FROM THE MCDONALDS AND WHEN I WENT BACK THE NEXT DAY THEY WOULDN'T HONOR THEIR WORD. THEY DID AGAIN TODAY THEY KEPT TWO OF MY BURGEERS AND THEN HUNG UP ON THE PHONE WITH ME AND NOW WON'T ANSWER. THAT IS STEALLING...3 YEARS AGO I BOYCOTED MCDONALDS FOR A WHOLE YEAR ME AND MY WHOLE FAMILY. I AM DOING IT AGAIN...THIS IS RIDICULOUS...

bought one of those Mcskillet burritos, i started eating it and i threw up immediately. tainted food in muskogee

I go to mcdonalds down the street from my house i thought it would be great to have it so close i also work in the food business and were always told the customer is right. Well i eat breakfast there alot well not anymore if you order some thing you should get the whole order and the condements with it like syrup, butter, salt, pepper, even a fork and napkins would be nice. When people purchase food they should get it fresh not old stuff thats left under the heat lamps i hope something will be done about this if i wanted crappy foods i would have went wallmart and bought cheap fryer foods and fried it myself.

went thru drive thru, did not have any coffee, this is a drive
thru, if we are lucky to get coffee it is cold, and you have to
go back thru. this store is not a very well managed store,
thanks

At 6:45 p.m. SUn.June 08, 2008 I went through the drive through and ordered 20 chicken McNuggets and 2 Large fries. The cashier repeated the order twic and then I drove to the cash window and paid for my order. When I received my order i proceeded home to eat. To my surprise I had 20 McNuggets and 1 L Fry. I tried to contact the store but after three tries it was clear that no one would answer the phone. As the cost of driving back to complain would have added too much to the meal I am writing this complaint.

If there is a problem should it not be settled at the store leave? I guess not as no one answers the phone. Then the question is does anyone care? This is customer service? I think that this store should be visited and the managers set to a slightly higher standard than uncaring idiot.

I waited 35 mins for 2 double cheeseburgers, and a small fry. I watch two people ask for their money back in that time. The cashier was going to give my food to a customer that ordered 15mins after me. By the time i got my food, the frys were cold, and the cheese on neither of my burgers was melted what so ever. Full staff in back laughing at customers complaining, and asking for money back. They were pushing old food back out for sale, when it should have been thrown in trash. i will never eat in this mcdonalds again. The worst part is i feel sick now.

I just went to a McDonald's drive through to ask for service. The restaurant is closed, but the drive through is open... you know the kind. They refused to serve me because I wasn't in a vehicle. Apparently there are no walk throughs. So, If I came on a bicycle or a motorcycle, they wouldn't serve me either? Instead of telling me so in a timely manner, they were ever so kind to allow me to stand there for between 5 to 10 mins, until another customer in a car behind me asked me to get out of the way so that he could be served. I don not have a car. I do not have a van. Would a bicycle have been considered a vehicle? Isn't this some sort of discrimination? Would they like to buy me what they consider a suitable vehicle for a drive through? Aren't I fortunate that there is a pizza chain beside it which closes at 2pm. So for all of you hungry customers who do not own a "vehicle" and cannot use the drive through at a McDonalds, perhaps find out if your local mcDonalds does walk throughs. By the way, this happened in Toronto Canada, on Finch Ave.W, between J street and D ave.

I got "punked" by Mickey D's! The other evening I stopped at the McDonald's here in Tumwater, Washington, and purchased a Big Mac. Big Crap was more like it. Unfortunately, I didn't check it before I left. That may be considered "my bad", but then again, I should be able to trust McDonald's to provide the food that I pay for. This thing set me back $3.59 after tax. When I got it home, I found two old, dessicated meat patties, a dried out, limp slice of cheese, two pickle slices, and a quarter sized glob of their "goop." No lettuce, onion, nothing else. This thing had obviously been hanging around under the heat lamps for quite some time. Frankly, I think they did this on purpose. The employees were probably bored, and decided to have a little fun at my expense. They are probably still having a good laugh at what the "old dude" thought when he got home and opened the bag. But the ultimate joke is on them. Even though I've been frequenting them for over 30 years, I'll never step foot in another McDonald's. Oh, and as a followup, I e-mailed a complaint to McDonald's and got a message on my answering machine basically accusing me of making this story up.

The same scam happens here in Australia too. A couple of different McDonalds I've been to, have been pulling this scam for months now. The drive thru menu board say's $3.25 for a Large coffee, when you get to next window to pay, they say $3.75?

I said, has the price gone up? (Knowing full well that I already saw $3.25 on the drive thru menu board.) I went inside to the counter and asked to speak to manager. I asked politley, "how much does a large coffee cost through the drive thru?" Believe it or not, he didn't actually know!? So I told him the price, then a girl who claimed to know... came over and said they are getting a new coffee machine in, so it's a mistake and gave me my 50 cents back. I said but this has been happening for months here and also at the other McDonalds in another suburb.

At the other one you ask for a large then when you go to pay, they call it a 'TALL' and say that will be $3.25. No where on the drive thru menu does it say (TALL COFFEE and it also does not say $3.75?). If you go inside restaurant, the menu board prices are different again as well?

It's as though they only say it's a mistake and give you your overcharged money back, if you actually bother to go inside and question them about it.

Imagine for every two overcharged coffees they make $1.00. How many people must be scammed all day long everyday around the world, the extra revenue they must pull in, must be an enormous amount!

If it is true that the price increases are for the next coffee machines they claim to be getting in. Then the price increase shouldn't be in the system and be charging the customer way before you actually get that product.

That would be like going through the traffic light 5 minutes before it changed to green and saying "well it's going to change green in 5 mins time anyway, may as well drive through now".

(correction - where I say TALL coffeee, I meant to say they say$3.75) not $3.25

today i entered manning sc mcdonalds, the smell was overwelming. i went to the little girl working behind the counter and told her of the smell. as i stood there i noticed that they were mopping the kitchen . that smell was coming from that mop it smelled as if the mop or water was soured. the little girl went to her manager and the manager treated us like we were out of our minds. i told her she don't smell it because she has been in here ...like a person that don't smell their own house. they need to knock this location down and make a new one it is disgusting!

I ordered my breakfest inside mcdonalds and asked for the 1 condiment of syrup and was told it would be 27 cents extra

theres a mcdonalds in prescott, az at the walmart. this is absolutly the worst mds ive ever been to in my life.(26 years) whenever i go in there, the tables are always dirty, theres always sods all over the place, fries etc. all over the floor. and on top of that their employees look like a bunch of dirty scrubs. old women with long scraggly hair serving my food? wheres the f'in hairnet? you always get a double cheese burger with nasty cold cheese on it, couldnt they do something to melt it? id rather wait an extra 15 seconds for melted cheese then get it instantly with cold cheese. and then if you order it without onions etc and when you get it with onions etc., you go to tell them and they give you a sigh and throw the original one like a football into the garbage. im just wndering what happened to mcdonalds? i used to love going there but as of late ive done everything posssible to avoid going the thus making burger king and taco bell my main fast food restaurants. ive complained to the corporates before and not to my surprise it still remains the same old nasty walmart mcdonalds.

I went to Mcdonalds in bellwood IL. I ordered a happy meal for my son and told her I wanted a cheese burger and apple juice and a medium fry. she took my order and when i pulled up to the second window after paying . I asked her for ketchup and after i left and was home i looked into the bag and had no ketchup and never recieved my cheese burger I was mad..So I went back and told her and she couldn't do anything about it. so that's the last time i will ever go to mcdonalds.why is that everytime you go to mcdonalds you never get ketchup, salt, or pepper or napkins, why do us the customers all have to ask for what should be in the bag ?

I DID HAVE A COMMENT BUT THAY WONT RIGHT IT IN HERE, BADBADBADBADBADBADBADBADBAD FOOD, LERN TO READDDDDDDDDDDDDD.

mcdonald's is not cheating, it is just that prices change without prior notice, so if ever it has different price, whatever that is in your receipt will be the real price. employee are not rude, maybe you can say that because your request is not done according to you, ..empleyado ako ng mcdo, pero sa tingin ko, ang mga costumer ang may deperanxa, cla ang walang modo no! tao lng din kami at nagkakamali, super exchage lng talaga kau magkwento! Liars!

poor service

I went to Fourways McDonalds on Saturday night to ask for Nuggets only to be told that we don't have anything.
After asking why not, I was informed that the quality was bad.
No manager was available to apologise.
This is not the first time, especially if one has to wait for such a long time through the drive-thru.
The one morning I stopped for coffee. No one ensured that sugar was also presented with the coffee?
I find this very exasperating as McDonalds does not have such a large range of products to ensure that all is available on time.

This is very disappointing to have no customer service and persons attending the public have not received training or apply the basic principles.

This is the second time I have gone to this location and both times there were a bunch of punk kids in street clothes fooling around in the kitchen with the staff. I went through the drive thru and all i could hear when placing my order was laughing in the background. When i tried to repeat myself the girl cut me off and said drive up to the window i can't hear you. When i got to the window there was three guys running out of the kitchen throwing fries back at the staff and running around. To make it worse the staff started throwing food back at the punks...nice time and place for the staff members to entertain their friends.

The employee's are playing around behind the counter. They are not getting the orders right. In the drive through, they are leaning out the window petting a dog with their hands (which have their gloves on) and then handling the food. That is disgusting. The fast food service there is just getting worse and worse. Last, but not least is their milk shake machine always seems to be broke down and that goes for lots of the McDonalds. I hope they do something about this service or they will lose me and my family as customers.

The McDonald's neearest to my house today, have the most unprofessional and rude drive thru attendants you would ever encounter. Worked for BurgerKing myself back in 19**. My first job. If we were like that, we'd be fired on the spot for sure.

On Monday night approx 9:41pm, I pulled up the drive-thru at McDonalds to order a SouthWestern Salad. I was advised that it was not available and to opt for another kind. I declined and instead decided to order from the dollar Menu. So I ordered a chicken sandwich, small fries and a hot fudge sundae. Paid at the first window and then drove to the second window to pick up my order. I was then adviced that besides the sundae, my order was not ready, to drive to a parking space and that my order would be brought out to me shortly.

9: 55pm I got out of my car and went inside the store where I asked the clerk about my order. In dismay she did not even remember what I ordered. She asked me what had I ordered, baffled I advised her to figure it out. I was so appalled, i requested to speak to the Manager, to whom I expressed dissatisfaction with the service I had receive. I requested the name of the Manager on duty, but one of the employees suggested that I take a number and call the supervisor the following day. I refused and demanded the name of the Manager. Two people came out, claiming to be Managers. Reluctantly provided their names; Mario Page and Ernest Perez as I intended to report the matter to the Corporate Office.

While the sundae melted away, I finally got my order. Although it was doubled, I was not happy with the way I was treated. Infact, even after they gave me the order, the fries and chicken burgers were cold. The catchup I requested was not included in the bag. I want my money..it does not matter whether I only spent $3.00. The bottom line is they wasted my time, made my hunger pangs worse and basically aggravated by lack of professionalism and poor service.

Torture at McDonalds,
[protected]

MADAM YOURE ARE BENIG UNRESNBLE

THSI ISNT RUTHS CRIS STAKE HOSUE

ITS' MACDONADLS', NOT RUTHS CRIS STKAKE HOSE

IF THTEYRE ALOPIOGISED THEN YOU SHOLD HALF JSUT LET IT GO IT SEEM'S ### IF U GOT MROE THAN YOUORE MONEYS WOTRH

I WOLD ASLO AVDISE YOOUORE NOT TOO LEAF YOU'RE POHONE NUBMER ON THSI IWEB STIE, , WHO DO YOU THINIK IS GO ING TOO CALLYOU? OLNY JOKER'S & TROOLL'S

IN COLNCUSOIN IT SEEM'S TOO ME THAT U WERE VERY RUED TOO THSOE PORE EMNPLOYE'S

FOOR SAHAME MADAM, ,

SINCNERLY

Dr M A CARNARVORO

SIR IT APEAAR'S THAT YOU HALF SOEM KIDN OF PORBOLEM MWHITH ME, ,

& ARE ATEMTING TO SETEER THE COVERNASATON TWARD'S A DRECTON AWAY FORM THE MATER AT HADN

I HALF SENE THSI BE FOUR WHENE SOME OONE SLEFISH LIEK YOU'RE SEFL SEKE'S TOO GET ATENTOIN FOR YOU'RE SELF

AS TOO MY CERDENTAIL'S IT IS ESENTALY NOEN OFF YOU'RE BUSNIESS & FORTHEREMOR I HAALVE MAEDE NO CALAME'S AS TOO ANY SROT OF LISENCING OF ANY KIDN

SO SIR I WLIL KIDNLY THNAK YOU TOO SATY ON TOCIPC, ,

SICERNNLY

Dr M A CARNARVORO

OFF CORSE THE AVOVE CMOMETN'S WHERE AIMED AT OUR FAREY TAIL FREND HERE & NOT AANY ONE ESLE, ,

AS AWLAY'S NO OFESNE IS ITNEDDNED NOR INMPLY'D

Dr M A CARNARVORO

MADAM I APRESIATE THE INFROMATON & I WLIL FLIE IT A WAAY W/ ALL OF THE OHTER UESE LESS FFLOATSO, M & JOETSMAM IN MY HEAD

I OFEFFER MY SICNER ALOPOGY'S TOO YOUO IF YOU TOKE OFESNE IN ANY WAY SHIPE & FROM

MIGT I SUGEST THAT IN THE FUTUER U SIGN ALL OFF YOU'RE CMOOMNET'S WHITH ANA IDICATOIN OF YOU'RE GEDNRER SO THTA THSI KIDN OFF EBMARASINING SIUTAION WLIL NOT OCUR AGAINE?

JSUT A ASUGETSION, , MAEDE IN THE SIPRIT OF FRENDSHI P

REGRAG'S

BELESIING'S

Dr M A CARNARVORO

OH MY DEARE I HAD NO IDAE ABOT THE LITLE PITURE'S

THNAK U FOR THSI INFROMATON ITS IS VARY USE FULL I HONET'SLY DIDNT NO

I DO LUVE THSI COMNUMITY HERE AT CONPLAIBTSAORD WHNE WE ARE ABEL TO WROK TOTHEGER

SICNRELY

BLESING'S

REGRAD'S

Dr M A CARNARVORO

I entered the empty lobby of this McDonalds at 7:30pm. A manager was at the front and talking on a cell phone. She refused to serve me. She ignored me. I was standing there with my two young children ages 5 and 2. We were never greeted or acknowledged at all. They acted as though we weren't there . The manager kept talking on her cellphone and walked to the coffee bar area, where she propped her arm on the counter top and kept talking away on her cell phone. The drive-through girl was busy serving the drive-thru and it appeared they had no one to man the front lobby. We continued to wait for 5 minutes, and another couple walked in and waited behind me. At this point I was getting really angry and loudly mentioned that it was unacceptable to keep customers waiting like this with no service. The couple behind me was shocked that we hadn't been served or even looked at by the staff. After about 7 minutes, I got fed up and loudly declared to the manager on her cell phone that I was leaving and her behavior was complelety unacceptable. I called her an idiot and left.

I HAVE A COMPLAINT ON ONE OF YOUR MANAGERS AT 1960 E MAIN ST MESA, AZ 85203 MY SON WENT TO BUY HIMSELF 2 SPICY MCCHICKENS AND HE DIDN'T EVEN GET HIS ORDER BECAUSE OF THIS MANAGER TIME 1230A [protected] I CALLED TO TRY AND TALK TO THE MANAGER TO ASK HIM WHAT WAS THE PROBLEM AND HE SAID WAS I THERE WHEN MY SON WENT TO GO GET SOMETHING TO EAT I SAID NO BUT U SOUND LIKE A RACES TO ME AND HE SAID I WILL CALL THE POLICE TO HAVE US BOTH ARRESTED HE WAS VERY RUDE AND HUNG UP ON ME AND SAID DON'T ###ING CALL HERE AGAIN HE SOUNDS VERY RACES. THE MACDONALDS NUMBR [protected].
MY NAME IS TAMMY ALDREDGE AND I AM A CONCERNED PARENT AND CITIZEN ARIZONA MY PHONE NUMBER IS [protected].

haha i love it wen customers walk out cause we dont have to serve them :). have u ever thought that maybe she was on the phone to get a staff member to come in to serve on the front coounter... obviously!

sorry that staff dont know that every customer wants sugar! maybe you should ask next time :)

You are all really stupid.

McDonald's over the years has had a severe decline in the quality of not only their customer service, but also the food.

I agree that this "food" is among the worst you can eat health wise, but one of the few true "freedoms" we have in this country is the right to the pursuit of happiness. If someone wants to die of coronary thrombosis in their pursuit of happiness by scarfing down nothing but McDeath Burgers, let them.

If McDonald's employees want to find themselves out of work because they one day jerked around the wrong customer, let them.

PMSL @ this

i don't really think they're concerned about losing 8-12 people when they serve millions every day. honestly, it's just a mcdonalds.

I just got back from mcdonalds to pick up some breakfast only I didn't get my breakfast. Apparently they stop serving breakfast at 10:20. Oh well I will not be going back anymore just because of the Rat feces being put into food. Oh you didn't hear about that? An ex employee who was fired for confronting one of the managers about it told me about it. He said the manager has a little baggie full of diced up rat or mouse parts and puts alittle in the food of people he doesn't like. That manager was not working today which is why I tried to get food from there. That was my last time going to EP mcd's as I do not want a McRat burger with xtra feces.
Sorry I have no proof other then my friends word but I believe him could you afford not to?

HAAA this has to be the biggest joke I've ever read. First, McDonald's employees have IQs at least five times yours, so stop assuming they're the dirt of the universe. Second, you AREN'T God's gift to the world, YES sometimes it's unfortunate to order food at a time when they're out of it, or if there's a wait on McChicken fries so yes, you have to pull over in order to get other people's food out faster. Don't get so pissed about it. Yeah, it's not the most pleasurable thing in the world to have to wait, but please get over yourself. Also, people working there don't have every order memorized so OF COURSE they didn't know what the random lady walking up out of nowhere ordered. Seriously, they have to deal with 10, 000 obnoxious customers a day, you don't need to treat them like crap.

Try working ONE day in that job and then tell me how you feel.

We were on vacation in West Plains Missouri and eveytime we went to Mcdonalds which was everyday sometimes 2 or 3 times. I could see them not having decaf coffee ready in mid-day so we had to pull up. When we ordered crispy chicken salads I ordered one with out bacon bits. Special order had to pull up for that. Next time crispy chicken salad no special had to wait for chicken pull up for that. When we left 7:00 am thought no problem. Ordered breakfast burittos and coffee. We paid at 1st window and got to the pick up window no one was there then somone came and started to make coffee handed us the burittos and said we have to wait for the coffee. I said I see you just made it she said"yes we just opened" So when 10 minutes later see gave me the coffee and I said if you just opened how come the food is ready. She said "2groups of people came in when we opened the doors and ordered all the coffee". So why didn't they make more right away?
'

get a life