Menards
Reviews and Complaints

Never received my rebate, was told Menards sent it so they stopped check and resent and now they are saying my Minnesota Rebate was redeemed in Holland, Ohio. I sent my rebate in during promotion period 5/29/19, and today it's 10/25/19, almost 5 months ago.
Obviously something is wrong, how can my rebate be redeemed by someone else in another State ?
Please review and correct the situation.

Regards, Shelley R.

My name is Roni Baber. My husband started his own business around 2007. As a women I never worried that going to your store would end up ruining my marriage. One of your employees deliberately would complain about her husband and her marriage attempting to draw my husband into her troubles. It's been a very humiliating experience. I did not at first think of her as a threat, but after many years it seems she deliberately and with knowledge of his marriage to me continued to cause me a great deal of distress and would suggest when I left because of the painful situation would suggest that I shouldn't be allowed home. This employee Carol Kruse in the Altoona iowa store has caused me to now face a divorce. I wonder how many of your employees find it open season on married men. She has taken my life and it's devastating.

I ordered a portable garage on line and had it delivered to the Oshkosh Menards. Picked it up on 3/1/2019. I never used it or opened the box. I call the Oshkosh store about returning it and they said I could but they would give me an instore credit. I loaded it up in the back of my pickup with a fork lift since it is so heavy and took it to them. Had it unloaded and went to the service desk where they informed me it was a special order and they were going to charge me a 25% restocking fee. The portable garage was $900 and they said they were only going to give me $600 in store credit. That is not 25%. So needless to say I returned home with it. I did talk to the store manager and she was extremely rude. This is the worst customer service I have ever had when I did all the steps before returning to there would be no problems

Two weeks after submitting complaint form (as requested by Menards) I still have not heard anything from them concerning my issue with the Encap Fast Acting New Lawn Kit. The product did not perform as advertised and now I am out $50 dollars in grass seed, plus excessive water bill and many hours of labor. How long do I have to wait to at least hear that they know of my concerns?

I ordered an exterior door with a single bore only and it came with the jamb side bored for a deadbolt and the only thing they will offer is to send me a strike plate which I explained only makes the mistake more obvious they explained that they make all jambs with both cut out so apparently since they make it wrong on purpose it's my problem absolutely disappointed in Menards and MasterCraft which by the way are owned by the same parent company

I have warning for anyone who is thinking of buying these doors. RUN dont walk away from them! They are the absolute worst quality, POS I've ever see in my life! I made the mistake of buying a new front and back door for my house. Custom ordered, cost was nearly $2000 for both doors. Upon installing them I have broken both doors around lock mechanism because they are not cut out for latches or locks that have an inset bezel around them. The doors are so thin that when I tried to cut the lock bezel in, I cracked the surrounding cheap a$$ pine wood. I paid extra money for the metal clad doors. Well they are nothing more than a pine door, covered in sheet metal no thicker than a piece of paper. Trash, garbage, junk. If you install them you better have a loaded gun and a good guard dog. If I lean hard on them, the door will literally splinter like matchsticks. And the frame? HA! It's PLASTIC! What a pile of garbage!

I just quit Menards I am a 37 years experienced welder. The hurt my back and I started get back
Well I built a tool that would have saved my back and. It took ten minutes . So I show the big bosses and I get did you make this a work? said yes it took ten mins and I paid for the material. Next morning I get written up for it 4 points . And then I knew what they were planning. So if they want a fight I can take care of myself. Now I read the OSHA laws and find 30 violations some are major. And go to OSHA for three days after work building a case and they surprised fleet north. Osha is still writing the paperwork up 6 weeks later. And it's coming to light soon.
Ps Google the strange life of john Menard. It answers alot of questions.

On August 5 2019, I purchased 4 sheets of 2 x 8 plywood based on the price of 12.39 on the shelf above the plywood (attached). When I got home I realized they charged me 21.79. I talked to a manager to explain the wrong ticket above the plywood and their response was that there was nothing they could do and they dont have any control over how things are marked in the store. They are frigging managers and they have no control over how things are marked? I was at least expecting something like we apologize for the confusion and we'll have someone correct the tag. No wonder there is no place on their website for customer reviews. I will be returning what I bought. Menards has lost a customer for good.

Two employees, one who works in Millwork and is named Greg, were talking back and forth to each other while assisting my husband and I. They were making homophobic jokes about each other. They were laughing it up without any consideration for how they were on the clock and how there comments would reflect on their employer. No consideration for how inappropriate and insensitive their jokes were. I could go on to say that talking about sexuality could be construed as sexual harassment. I could say that this was a case of hate speech. I'm having a hard time trying to explain why this was wrong on SO MANY LEVELS. It seems so obvious to me.
And, of course, when trying to find the correct email to send my complaint to, I was unable to find what I needed, so I guess I'll just put this out to all relevant sites.