Menards
Reviews and Complaints

I recently purchased (25) 5 3/4 ×6×10 and (25) 5 3/4 ×6x16 cedar wood decking on 7/18/19 at your 2627 W Townline Rd location in Peoria Il. I've attached copy of receipt for your convenience. My husband and I went to this location on Monday July 26, 2019 to retrieve lumber. When we entered the lumber area we ask for one of the employees to help us place lumber into van. Half way through the 16' we noticed the wood was used and some were damaged (cut). He continued to put wood in van (wood that was good) and we left. Note: Day we picked up lumber we also purchased (12) 2x8x12 wood and decking nails. In total we spent well over $1, 000.
Once we realized wood was damaged I called Menards and complained. I was told to bring wood back and it will be replaced. That was not an option as we already had to reserve van to transport, take time off from work, to replace deck. I explained that to management and basically was told well nothing else can be done. I was so upset I decided I was going to complain to corporate. Instead my husband suggested maybe reaching out to them and seeing If they could allow us to use there truck to return product and get replacement or if they could deliver. I offered both suggestions to the general manager and was told they will not deliver and the truck bed was only 8 ft. long. I proceeded to explain the whole situation was an inconvenience to me and how I can't believe Menards would sell damaged wood to a customer who placed the order weeks in advance. He basically started to blame me for selecting the bad wood. Which I replied his employee placed in my vehicle. He made me so upset, I asked for his business card and left. Now we have to take more time off from work and rearrange our schedule with carpenter to complete job. The whole ordeal has upset me so bad, I will never shop menards again. I'd also like for a refund for half of my purchase seeing no one, not even the corporate employee I called wanted to help make my situation right. Corporate basically told me to go online and file complaint. When I asked if there was someone who could help me immediately, I was told no. It's corporate policy to file all complaints online or by mail.

Signed,
Upset customer- Kimyotta Hodgew
Kim.[protected]@gmail.com
[protected]

I purchased cabinets and a countertop at Menards the end of May. I am very disappointed in the service I have received over the past month. When you call it says the guest satisfaction is the #1 goal. I have spoke to the GM on Friday and called for them 2 times still haven't heard back from the GM, only from the cabinet department. No one at Menards cares that I spent $5, 000.00 and haven't received my countertop yet. I am at a loss.

• The sales ladies told me the cabinets were so easy to assemble, over and over again. I thought I could put them together all by myself no problems. When I got the cabinets, because the instructions were incorrect I couldn't figure out how to put the drawers together correctly. After 7 hours of trying to figure it out, I gave up. The next day I started fresh and realized the directions were incorrect. The first drawer you had to use a different part since it is smaller. In the directions it never noted this and the picture didn't show this part.
• I purchased a sink at Menards so I could make sure the sink fit properly. At no time did the sales lady or the instructions for a farms since tell me how to mount the farmers sink. This was a big issue cause I had to pay my contractor and extra $300.00 to install this. If I would have known, I would have just used my old sink. I asked the associate at Menards, he said he had no clue about a farmers sink.
• After I got all my cabinets up, I found out I didn't have any shelves with my delivery. I called Menards, the gentleman said he was busy, he would call me back. He never called me back after 45 minutes. I started driving to Menards since it is about a 40 minute drive. I called back 15 minutes before I got there, the lady said they are so busy that she isn't able to help me right now, told me to come up to the store. I got to the store 15 minutes later no one was to be found. The paint department had to call someone for me.
• When I was there to bet my shelves I bought another 12 inch cabinet. I put this together and the door on to find out the front door was the wrong one! They told me they were going to mail this to me.
• I got my template for my countertop opened it up found out the measurement for the bar was only 12 inches wide. How would the bar be 12 inches wide when my cabinets are 24 inches.
• I called up to Menards to find out how I update the template, the associate told me there is a website. I asked he what it was, she said she didn't know, I would have to come into the store.
• I drove again 40 minutes to the store for my template. An associate was with someone, said I would need to wait or I can come back to the store later, he is with a customer. I was furious at this point, I talked to the General Manager. The General Manager brought an associate from another department to help me. They were GREAT, they helped me with my measurements and everything, this was just what I wanted someone that knew what they were doing.
• My contractor helped me with my template, so I had to order a new template. Again there wasn't anything in the box telling me where to do this online. I drove back up to Menards, gave the associate my measurements on a Saturday. She told me this would be ordered on Monday. I waiting until Thursday, never received my template. On Thursday night I called up to Menards, the associate said she is busy I would have to call back later. I called back later, another associate told me to call back in the morning to talk to the manager.
• I called on Friday (6/28) morning spoke to Bethany, she told me she is leaving for vacation at 12:00 she would have another manager call me. Never received a call, so I called back about 4:00 and spoke to Jessica. She told me she doesn't know what happened to my order but found it. They will put a rush on the order. It is now Wednesday and I still don't have my template.

The above email is what I delivered to the GM of the store on 7/5. As of today I still have not received my template for my countertop or my new cabinet. They told me they would put a rush on it. The date is 7/10 nothing. I left a message for the GM last night got a call from Jessica the manager, she told me the same thing she has been telling me it is on my way. I ordered my cabinets on 05/12/2019 and I still don't have my kitchen done.

I was at Menards East in Eau Claire on 7/9/19 at about 6:45pm. We were ready to check out & seen a cashier on register 8 that didn't have her light on so figured she was closing up & proceeded to another register. On our way to that register, we noticed a guy proceeded to check out at her register so we walked back over there. We get up in line & she says that she is closing up her register so we proceed to a different register. As we are waiting in line to check out, we see her start to check out another guy at her register. I found this downright rude & discriminating.

A grill that was price as 49.00 end up being 149.00
I notice a cute little grill on the floor that said 49.00 soo told my husband to stand right there let me find someone to assist me it took about 5 min or so but that's fine the staff came over and said it was that last one and it was price so low to get rid of it and that was the last one.. I'm not done shopping so I'm walking around the store for about 20-min with this grill because he said it's the last one... we get to check out and the cashier was that's a good price 49.00 is there anymore I'm like nope this is it ...
so she's trying to ring it up but can make out the Sku number she tried about 8 times and then her coworker look at the label and tried 4-5 times so the manager came and tried 3 times .. same thing good price .. after going to the service desk he comes back and say it's 149.00 I explain what was told to me and what I see in this label as he agreed but "some how I guess the number 1 faded but we go by the sku number but dang they had to put it in about 15-20 times total ..
I ask well I can't get it for the price that it say he replied No we go by the sku number and we have 15 left ... so I'm walking around this store for 20 min with a grill y'all have 15 more of in the box .. mind you I'm rolling this grill around with me15-20 min pushing my Kart and pulling this grill in the other hand ... so I ask to speak to a manager because this is not right ... he replied very nasty there is no one above me ...
I'm requesting a call back between me and my husband we spend maybe 2-5, 000 a month with manards without properties .. this behavior is not fair ...
I did However buy the grill because this process was so embarrassing With all them people in line behind us ..
I have a video and the sticker .. that was on the grill he requested it but I need Corp to look at this tag ..

We purchased an expensive Indoor/Outdoor door for our sunroom in 2016. The air seal has failed and now the glass is continually foggy. The manufacturer is sending a new door with "simple" instructions on how to replace the heavy glass insert. This looks like a disaster waiting to happen. They obviously know about this quality issue, and should be prepared to send a $100 check to pay for the two hours of handyman service needed to replace. MasterCrap.

I need corporate complaints. I purchased the Summer Waves Elite Frame Pool from Menards in Crest Hill, IL 6/24/2019 for $297. I saw it today 6/30/2019 in the Walmart store in Romeoville, IL for $196 Rollback price and they had 3 sitting there in stock so I wanted the store to price match it. I checked the price on Walmart.com and it shows $277. I called Menards in Crest Hill, IL at 8:05am and spoke to Brandi and explained what I saw, she said they would check the online price, I told her that I checked it and it shows $277 online but I took a picture of the display showing the pools and the price. She said just bring it in to the service desk by the registers and the manager would be able to assist me with the price match. I came into the store and approached the service desk where the rebate center is near the registers at Menards in Crest Hill, IL. and Becca the Front end manager was there. She had a very unwelcoming look on her face. She immediately told me that she would check the online price. I told her what Brandi said on the phone and she said they can only go by the online price. I told her I wouldn't have driven all the way to the store if Brandi hadn't told me that [censored](the only "curse" word I used throughout the conversation. She explained again the store can only go by the online price. At this point I'm livid, she called Brandi over and she confirmed what I said, I was still told the same story. She said she can't help me if I'm using curse words (4 mins after I said [censored]) I told her I'm upset and I haven't cursed at her. I proceeded to explain to her that she had a look on her face the whole time from the tone I approached the counter as if she didn't want to help me. She then says, "well we have it on sale for $169 so if you like, you can take your receipt to the service desk on the other side of the store and get a store credit for the difference. I snatched the receipt and went to the service desk. I get to the service desk and the young lady tells me the pool is $269 and not $169. At that point I'm boiling. I told the young lady to go ahead and ring it and I'll write to corporate about Becca and her rudeness along with the misinformation that Brandi provided me with. Please have someone from corporate call me back to discuss this matter!

Thank you,
Sherrell Terrell
[protected]@comcast.net
[protected]

On 06/16/19 we placed a special order for a vent free fireplace on order KALA30306030 at store # 3150, after we had checked with Menards over 1.5 months earlier while in the planning phase to see if this product was available, and assured that it was. However, at 8:15 pm on June 26 we receive a voicemail from Menards stating this order has been canceled as it is no longer supplied by your vendor. This is all after we had downloaded the specs from your website and began the demolition and building IT TOOK 11 DAYS FOR US TO FIND OUT ABOUT THE VENDOR NO LONGER MAKES THIS PRODUCT? In the meantime, our house has been torn apart waiting for this delivery. Walls have been removed and we are in full construction mode waiting for this delivery. I understand this was a special order, but if the order had been placed when paid for, we would have found out that we couldn't get this product and we would have not started the demolition. There isn't much for Menards to do for us other than refund us, which they stated they would be doing, but my frustration level is to the point of not wanting to make Menards my first choice of stores whenever I have a large project to be completed ever again.

The bolts for the wheels on this mower do not fit. Just that simple. didn't even get gas in it or oil cause I couldn't get wheels on. More Chinese junk from Menards. wow. when I took it back they said they couldn't take it because I bought it at the other store in Lafayette Indiana. So not their problem. so they would check with hardware to see what they can do. I told hardware guys if he could get the bolts on I would keep it. He couldn't. I had to wait multiple times while they handed it back and forth and then the final insult was they wouldnt put the refund on my card because it was bought at another store. Did Menards start franchising their stores and no one told me? this sucks. Attorney General next.

Unethical behavior,

I visited your North Ave store in Melrose Park Illinois 6-23-19. The time was between 8:45 p.m. to 930p.m. I was looking around in your outdoor plant and landscaping department. One of your staff who was working in outdoor plants, a middle aged spanish woman, displayed offensive behavior when dealing with me as a customer. She made me wait longer than normal while she affectionately talked to and helped another individual well over the normal time period you would spend with a customer. Her conversation strayed away from the ordinary conversation of customer service. ( I was told to wait abruptly and short. I not sure why she responded in that manner but I was made to feel she didn't want be bothered helping me. When she finally did respond to me, it was a rude and short, what do you want? I advised her a cedar planter. She responded we have them appearing very annoyed and agitated. I had to ask where were they located in the store. Again, she answered with same the same biased attitude. She gave me an isle number and dismissed me to continued her customer service elsewhere with the same individual whom she had made me wait for insignificantly, as she discussed nothing of value pertaining to customer service and help. The bottom line, she rude and made me feel quite uncomfortable and unworthy of being serviced by her.

I must say it took a lot not to react negatively but I felt your store must be made aware of this individual working for you. This sarcastic, rude, middle aged, woman working in your outdoor plant department was too much to ignore. Ironic, but I was truly offended by her response to me a customer who was just asking where a I can find an item. I usually shop at your store at least 3 times a month and I won't be subjected to racist behavior by your employees while I am at the store.

I would like for you to find out who this woman is and respond accordingly. That type of racist and biased behavior is unacceptable.

I feel this needs to be addressed by your store immediately. Thank you

My boyfriend and I came in to Menards located at 902 Erskine Plz, South Bend, IN 46614 on Saturday June 22, 2019. We purchased a couple of tools, screws and blades due to us installing carpet and hanging our stairwell railing. We noticed a Stack on Armor guard 40-gun fire rated safe (SKU #4808932) with a price tag of $399.00 with $100.00 rebate on top of the safe. We were looking inside of the safe and trying to latch the door. Just checking the safe out and making sure the safe worked. Well, the safe door wasn't latching. We flagged down an employee, Adam, to assist us. He was in the middle of helping another customer, so he said he would be right back with us. Not a big deal. While waiting, another employee, Ben, approached us and asked if we needed help. We explained to Ben that the safe door wasn't latching. Ben messed with the door for about 10 minutes, trying to enter the combination to latch the safe. The pin pad would work for 2 seconds, then stop and work for 2 seconds, then stop. Ben even got a new battery to see if that was the problem. My boyfriend said to Ben "The combination shouldn't have to be entered to latch the safe. The safe should be able to latch and then the combination should have to be entered to unlatch the safe." Ben replied with "I don't know. I didn't make this safe." My boyfriend and I just looked at each other because we thought that remark was rude. We asked Ben if there were any safes in the back since we didn't see any extras on the floor, besides the floor model. Ben went in the back and checked. There were none in the back. The floor model was the last one in stock. We asked Ben if he could give us a discount on the safe since it was the floor model. He grabbed the price tag off the top of the safe, said "Let me check." (So, Ben knew that we thought the price for this safe was $399.00 with a $100.00 rebate.) He went in the back for about 30 seconds and came back and said "No." We asked Ben if he could check other Menards close by to see if they had the same safe. Ben told us Menards in Mishawaka (located at 365 W University Dr, Mishawaka, IN 46545(had 1 safe and Menards in Goshen (located at 1925 Lincoln way E, Goshen, IN 46526) had 9. My boyfriend and I drove to the Mishawaka Menards and come to find out they did not have the same safe! We left and headed to Goshen. On our way, we called Mishawaka Menards and asked if they could give us the SKU # for the safe we wanted. The employee gave us the SKU #4828978. We asked twice if that SKU # was for the Stack on Armor guard 40-gun fire rated safe and the employee reassured us that it was. We get to the Goshen Menards and we do see 9 safes, but none of them are the safe we were asking about! We flagged down an employee and he enters the SKU #4828978 in the system and it brings up the Sports Afield 30 gun fire safe, which is not the safe we were looking at! We were given the wrong SKU #! So, we said just forget it. We drove 45 minutes to Goshen for nothing. The next day Sunday June 23, 2019 my boyfriend did some research on the Stack on Armor guard 40-gun fire rated safe and figured out that there was a screw in the back of the safe that needed to be taken out in order for the pin pad to work and to be able to latch the safe door. My boyfriend was at work, so he called me and explained to me what he learned about the safe and I called the South Bend Menards to ask if they still had the Stack on Armor guard 40-gun fire rated safe for $399.00 with $100.00 rebate on the floor display. Jim, the employee who answered said yes, they have it, but he was told it was malfunctioning when two customers came in yesterday. I explained to Jim that my boyfriend and I were the two customers yesterday and that my boyfriend did some research and found out about the screw. I told Jim we would be in around 4:00p.m. to purchase the safe. We get to the store and find the safe and notice that the safe door is latched. After I hung up with Jim, they must have looked for the screw like I told them was in the back of the safe and got the pin pad working. We get to the South Bend Menards and see Adam and he stops to help us. We didn't see the $399.00 with $100.00 rebate price tag on top of the safe anymore. Adam took us to talk to Jim. Jim said he would have to talk to the Assistant General Manager to see if they could sell us the safe for the price we thought it was. While Jim was off talking to the Assistant, Adam was talking with us and searched the safe and showed us on the screen that the Stack on Armor guard 40-gun fire rated safe was $749.00. Jim gets back and tells us the Assistant said he could do $750.00 for the safe. We told him, Adam just showed us that the safe was already that price! Jim said Adam must have been looking at the wrong one because that safe is $999.00. After all of that we did not buy the safe. I felt we were just being given the run around! I feel we were cheated out of the $399.00. They thought the safe was malfunctioning and dropped the price to $399.00 thinking they could sell it. Once we told them about the screw in the back of the safe they raised the price back up and removed the $399.00 price tag. I truly believe that, and I think that is so unprofessional and unethical. We spend a lot of money at Menards. We even have a credit card through Menards and to be treated the way we were, is ridiculous. We will never shop at Menards ever again.

Mornin'

My name is Patrick O'Brien, and I live at 8421 E. Ramel Rd in Solon Springs WI. I am also a Menards Contractor Card holder # [protected]. The purpose of this complaint is about 18-20 months ago, I purchased this Flexpower model 241-0461 for household use. I'd be lying if I told you I've used it more the a dozen times, as it's in absolutely "new" condition, but setting that aside, I noticed that it started losing power or it was intermittently powering up or if at all. So, I took it back to the Menards store in Superior where I purchased it, and asked if I could get this drill either fixed or replaced. I like the drill, but the gal said that they don't fix them, and the model is not manufactured anymore. So, I asked for a replacement, or some kind of pro-rata credit that I could purchase another. She advised me that if I didn't have the receipt, they couldn't do anything. Well, like most people, who saves receipts unless really a big ticket item. In any event, I didn't have my receipt, and I'd still like to get this drill repaired or replaced with a similar model. If you would like to contact me, my cell # is...[protected]. Thank you for your consideration. O'B

The cashier, Sarah at the Madison West Menards was done with her shift before I got to the check out at 830pm on Saturday. I noticed her body language with the previous customer she was not having it anymore. She looked annoyed and grumpy. Stand with her arms crossed looking impatient like she wanted to be done. Tossing items as scanned and hitting buttons. Not friendly at all. I have worked in customer service and I get it some days are pure hell, but still no excuse. Maybe she needed to step away for a few mins. I made eye contact with the lady behind me and she too noticed the cashiers frustration.

I will not be shopping the Kenosha, WI store anymore. The people at the Kenosha store are inexperienced and not helpful. The last 5 times I have gone to the store, employees did not know how to find a product at their store. I find it on my computor at home but they can't find it on the store monitor. When I find something I want, especially in the plumbing dept. they are out of it. They'll tell me " It shows we have 17 left in stock" but they never reorder when I check 5 weeks later. I then have to run to the Racine, WI store which always has the product. The Racine store is Managed very well! Then there is the lines at the check-out 10 deep with 3 lines open. I just set my stuff down and walk out. I go to Lowes which is very close... find everything I need and zoom through the self check out. I have spent thousands at the Kenosha store over the last 20 years, but no more. Good Luck Menards with your problems. I don't have to get mad anymore.

Menard's rebates are an absolute scam. First, they make you wait for 6-8 weeks, and then you may or may not ever get the rebate. I sent in two rebates; one arrived eight weeks later and I never got the other one. The one that did arrive was disguised in the form of a folded ad, and could have easily been disregarded as junk mail and trashed by me or someone else in my family. The rebate also was not a check that I could cash, it had to be used towards merchandise at one of their stores. And it was only for certain types of merchandise not all types . Menards is obviously trying to get people to send in for the rebates, fully knowing that will never have to pay most people. I will be thinking twice before I shop there again.

Due to a fire at my house, we are doing a remodel. I went to Menards in Casper, WY and purchased a microwave and a dishwasher. I special ordered a refrigerator and a stove and paid for delivery for these items. While on vacation I received a call informing me that the items were in and a delivery date needed to be scheduled. I scheduled that for Saturday, June 8th in the morning. I called the store in the afternoon because I had not heard anything and was informed that the driver was on his way back from out of town and would be getting ahold of me to deliver that evening. I never heard anything. We needed to purchase some other items so we went to the store on Sunday, June 9th and purchased the items we needed. We then went to delivery to find out about the items that should have been delivered. At that time we were informed that they attempted to reach us on Saturday by calling my cell phone. I show no missed calls on my phone nor were there any messages left. They said they then showed up at the house and no one was home. We have not lived there since the fire. We were informed that the one attempt was all that would be made and that they would not refund the delivery charge. We loaded the appliances in the truck and then went back inside and returned all of the items we had just purchased. I will also be returning the dishwasher and microwave this evening. We spoke with several employees and managers and were told there would be no refund of the delivery charge. I feel this is very poor consumer care and very poor management. Needless to say, Menard's has lost all other business from me.

My name is Jennifer Marshall and today, 06/04/2019, at around 1PM the St Joseph, Missouri Menards I asked for help in the electricial department.

What I needed was a thick cable to use for a car batter cable. All I asked was where are your wires and the gentlemen asked "what are you trying to do?" This was fine that the gentleman was going above and beyond what I was asking but I did not have time to chat with the gentleman and all I wanted was for him to point me in the direction or to tell me which isle I where I can find the electricial wires.

Prior to this I was in the automotive section looking for a battery wire but they only had small wires and I needed a longer wire.

Then the gentleman took me to the automotive section and told me to use a wire for the tow lights. I aready knew this wire would not work because it was too thin and I mentioned to him again that "I need a wire to use for a battery cable." And his response was "this is what you are looking for." Then he continued and stated "I have been in the automotive business for 20 years. Maybe you should have one of your boyfriends help you."
I would have been Ok that he was incompetant and that all he needed to do was to point to the wires but he did not need to be so rude.

I'm considering posting this to social media today thus others will not have to be harmed by his rudeness.

Have a nice day! Menards is one of the best places I shop at however this gentleman made my experience almost like a living hell.

Have a good day!

I tried to pay for 6 bags of mulch then go pick them up. No longer possible.
Next I looked for an empty large cart with which to push them to the check out. Walking around I never found one!
AFter finally getting the mulch and paying for it I complained to to supervisor who told me I should have gone to the Lumber desk, which I had done, but no one was there. That was her best excuse...that I had gone to the wrong place not that she should have had an employee there?!
I'm 85 years old and I'm so grateful for the good help I get at Home Depot and Lowes!

Joe Davis