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I purchased a Lyons bathtub (model 3060) and shower surround form Menards. After less than 2 years of use, it has developed 2 cracks in the floor of the tub. I have spent over a month trying to get my money returned under the warranty claim but have not got any response form Lyons at all, and only responses from Menards saying basically "It's not our problem". I have now gotten to the point that I have informed them I will be employing a lawyer if I don't receive immediate resolution to this problem, but am not really holding my breath on a resolution from them. I have been assured by a management members at Menards that Lyons will contact me "by the end of business today". That was on September 19th. I have went through submitting a warranty claim form to Lyons, with no response. I have emailed the person in charge of Plumbing items at Menards and have gotten nothing but a runaround.
Menards doesn't stand behind their products and their idea of customer service is a joke - it's more a customer disservice!
Did you level the floor before putting it in if not its not there fault you don't know what your doing. if you did then we can discuss what happened. They are sized for people under 300lb if you over then again not there problem. I myself in teetering dangerously close to 300lb. and that's a total of 250 or so stop having se# in the shower or build one so you and your spouse can shower together.
SOLVED! People, ...when you replace your tubs, lay a strip of roofing felt or even plastic on your subfloor (prevents dry-rot) then dump out a bed of mortar just before you set the tub in place. About a 5 gallon bucket worth on most standard tubs. eyeball the approximate thickness and trowel it around so that it is a little higher than where the bottom of your tub will be. Set your new tub in then mush it down until the sides/edges of your tub line up on the side support frame and that it is level. Walk away for a day to let it dry. TIP: Don't actually stand in the tub to mush it down. Due to the slight deflection caused by your weight, you risk mushing it down too far because when you get out the bottom will slightly lift back up to its original place, thus causing a small gap between the top of the mortar and the bottom of your tub which defeats the intended purpose.
Your new tub will never crack again.
Got my refund check from Lyons today for their piece of crap bathtub. $635.00. NEVERMIND THE FACT THAT MY BATHTUB REMODEL COST $2, OOO! Out the labor and the beautiful mason work our contractor did (around the liner). Posted about it on facebook to warn my friends about their _hity bathtubs.
Do not use this product on a concrete floor!
I bought a Lyons Linear 48" x 34" shower base and 3-piece shower walls. Installation on concrete floor. It turns out that the ONLY drain assembly that will work with the Lyons product is the Sioux Chief 825. This requires the drain assembly to be glued to the 2" PVC pipe. The top portion of the drain assembly screws into the bottom portion with silicon sealant. The recommended method of assembly is to attach the drain assembly to the shower base and then glue the PVC in place after the shower base is installed. This is obviously impossible on concrete. I called Sioux Chief to see if I could use their compression gasket drain assembly which is easy to install on concrete from the top. I was told no, it won't seal correctly with the Lyons product! I called Lyons and asked for suggestions on how to do this. Their response was to build a platform to elevate the shower base about 7" or so, so that you could get your hand under the shower base to glue the drain/shower base assembly to the PVC pipe! Assuming that you have everything square, you have between 3 to 5 seconds to seat and orient the glue joint! And now you have a shower base that is about 9" above your concrete floor!
Funny, I installed this same base in my basement on a concrete floor. The plumbing was roughed in so I was limited as to the exact positioning, but it worked fine. Dry fit the P-trap, run your PVC up above the level of your concrete. Install the drain and overflow on the tub. (THere are others model drains besides the Sioux Chief that will fit the tub) Line up the PVC (rotate your P- trap as necessary) to the drain/overflow line and use a flexible coupling to attach the two. Take a sharpie, put an alignment mark on the pieces you'll need to cement together. Take everything apart, cement it back together, using the coupler last. THEN build your end wall for the tub/shower. I put an acess panel on mine in case I ever need to get to it. I've seen some guys use a return wall grille for access. I mentioned somewhere in this discussion about seating the tub for extra support. Old school is mortar/thinset etc For the past 20yrs I've used the expanding foam. It also works great as a sound barrier for those second floor showers. Because no one should have to sit in their dining room with someone showering upstairs and have it sound like a driving rainstorm is hitting the ceiling. It happens more than it should.